Best Western Hotel BeauSejour Lourdes
16 Avenue De La Gare In front of the train station, 65100, Lourdes France
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Avg. ₱5,988 /night, 10/10 - 10/11
₱7,585
per night
₱6,644
per night
₱5,703
per night
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4.0
#12 of 165 hotels in LourdesLocation
Cleanliness
Service
Value
BEST WESTERN Beauséjour Hotel, in the heart of the lively centre of Lourdes and a stone’s throw from the holy sanctuaries, is a fine, completely refurbished 18th century mansion.It has 45 cosy, individually-decorated rooms, some of which offer stunning views of the Pyrenees.If you want to relax, you can enjoy the tranquillity of the tree-shaded gardens of BEST WESTERN Beauséjour Hotel, the solarium and the heated outdoor pool. A restaurant, brasserie, boutique with local specialities, Wifi Internet access and free parking are also available, all year round.And, right in front of the hotel, there is a shuttle bus every 20 minutes from Easter to October to take you to the sanctuaries.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Mountain View
Languages Spoken
English, French, Spanish, German
Location
16 Avenue De La Gare In front of the train station, 65100, Lourdes France
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 79 out of 100
79
Tarbes Ossun Lourdes Airport
9.7 km•
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Uzein Airport
43.5 km•
See all flights
Rental Cars
34 Restaurants
within 0.5 kilometers
521Reviews19Q+A52Room tips
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Detailed Reviews
Our stay at this hotel exceeded expectations..........our room had recently been renovated and had a large bathroom with "rain shower", magnifying make up mirror, etc.. Windows well insulated as no traffic noise was audible.
Common parts of the establishment were tastefully decorated with pleasing personal touches. Very good restaurant with excellent food and wine list. Our evening meals were taken on the outside terrace, overlooking the pretty gardens and pool.
All staff were pleasant and professional, including the welcoming receptionist at check in and the restaurant employees. Free car parking and well located - close to the centre of town and with views of surrounding mountains.
Everything was clean and well thought out in this hotel.
Excellent value for money!
Common parts of the establishment were tastefully decorated with pleasing personal touches. Very good restaurant with excellent food and wine list. Our evening meals were taken on the outside terrace, overlooking the pretty gardens and pool.
All staff were pleasant and professional, including the welcoming receptionist at check in and the restaurant employees. Free car parking and well located - close to the centre of town and with views of surrounding mountains.
Everything was clean and well thought out in this hotel.
Excellent value for money!
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip:Â Room 215 is newly renovated with lots of space and good access for wheel chair user.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Agence/Consultant at Best Western Hotel BeauSejour Lourdes
Responded Aug 26, 2021
Dear Guest, Thank you for such a positive review. We are committed to providing a memorable experience to our guests and are delighted that we exceeded your expectations. We look forward to seeing you again in the future. Best wishes, M. Martin, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here 4 nights in May.
The lady at the reception was always very friendly, including allowing us to check in one hour early, at 3pm instead of 4pm as our room was ready.
The room was nicely decorated with a small private balcony, which was not big enough for a table and chairs. Both the room and the bathroom had nice "old-fashioned" radiators. The ones in the bathroom were handy for drying and warming up the towels. The only toiletry provided was a bottle of shampoo attached to the wall. At one point the shampoo in the bathroom run out, we informed the reception and a lady came in and replaced it.
There was an empty mini fridge in the room, a kettle and some teas and coffees which were replaced daily. They brought us one 500 ml bottle of mineral per day. The fridge did not reach a temperature much lower than the room temperature but was still useful.
We had two dinners at their restaurant Le Parc. The food was good,the service was good and the wine list was reasonably priced.
The hotel is situated in an old tastefully renovated and decorated building and had nice high ceilings downstairs.
There was a swimming pool with lounge chairs in the garden plus some tables and chairs. The garden was beautiful with a statue of a bear. Once we enjoyed the beautiful afternoon by having a couple of beers in the garden.
This is a good hotel with good service, deserving of its' 4-star rating. If we go back to Lourdes, we will stay there again.
The lady at the reception was always very friendly, including allowing us to check in one hour early, at 3pm instead of 4pm as our room was ready.
The room was nicely decorated with a small private balcony, which was not big enough for a table and chairs. Both the room and the bathroom had nice "old-fashioned" radiators. The ones in the bathroom were handy for drying and warming up the towels. The only toiletry provided was a bottle of shampoo attached to the wall. At one point the shampoo in the bathroom run out, we informed the reception and a lady came in and replaced it.
There was an empty mini fridge in the room, a kettle and some teas and coffees which were replaced daily. They brought us one 500 ml bottle of mineral per day. The fridge did not reach a temperature much lower than the room temperature but was still useful.
We had two dinners at their restaurant Le Parc. The food was good,the service was good and the wine list was reasonably priced.
The hotel is situated in an old tastefully renovated and decorated building and had nice high ceilings downstairs.
There was a swimming pool with lounge chairs in the garden plus some tables and chairs. The garden was beautiful with a statue of a bear. Once we enjoyed the beautiful afternoon by having a couple of beers in the garden.
This is a good hotel with good service, deserving of its' 4-star rating. If we go back to Lourdes, we will stay there again.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Agency / Consultant at Best Western Hotel BeauSejour Lourdes
Responded Jun 15, 2022
Dear Guest, Thank you for reviewing your recent stay. We are glad your stay was enjoyable and appreciate your kind mention of our dedicated team who will always go out of their way to ensure we deliver the best service possible. It is also a pleasure to know we were able to deliver a memorable dining experience and that you appreciated our garden area as well as our decor. Thank you for your kind recommendation; we appreciated it. We all hope to welcome you back. Best wishes, M. Martin, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Skip the half board as meals very repetitive
Great breakfast. Very clean. Lovely shower.
No advantage in booking directly as I hoped. So use a booking service
The location is perfect for public transport to the mountains and surrounding towns
Great breakfast. Very clean. Lovely shower.
No advantage in booking directly as I hoped. So use a booking service
The location is perfect for public transport to the mountains and surrounding towns
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Agency / Consultant at Best Western Hotel BeauSejour Lourdes
Responded Mar 14, 2022
Dear Janet, Thank you for taking the time to share your feedback. We appreciate your kind comments about our receptionist who works hard to meet your expectations and we'll be sure to pass on your kind compliments. We are also very pleased we were able to tempt your taste buds with our breakfast buffet and dining experiences. We have noted your feedback and please be assured will be discussing your comments with our chef so that we may improve our service. We hope to welcome you back in the future. Best wishes, M. Martin, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose this hotel as our first stop in France. From check in to check out it exceeded our expectations. The location is close to the bus station for the short trip to the Grotto or you can walk there in a few minutes.(20) You are within walking distance of several good restaurants as we did or it seems the hotels is very good as it was busy every night we were there. The pool was a bonus as it was very hot this year and after the walk back from the Church it was very welcome. The room was quiet and provided everything necessary for an enjoyable visit.
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Super small rooms: hard to get around bed, cannot do much except watch small tv or read/forget having people visit room to socialize); carpet could be cleaner, shower not easy to work (mgr blamed me when I asked for assistance), evening restaurant food was too salty, heat didn't work understandably, felt cold, esp. at night), didn't feel safe walking around neighborhood in evening. Since restaurant food quite expensive, at least breakfast was plentiful and tasty. Mgr. unfriendly and quite rigid and unrealistic with policies: refused to refund an accidental double booking. Will stay elsewhere in Lourdes next time.
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
Room Tip:Â Go off season
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charming hotel, well situated in Lourdes. Our first room was extremely small but they kindly upgraded us for our 2nd night to a more spacious room.
Impeccably clean with comfortable bedding. The black out curtains don’t black out though so it was light very early in the morning and woke me up.
Nice views and really warm welcome from the staff , who were very accommodating. Breakfast was a little basic with no hot food/eggs on offer. The wifi didn’t work in our room/s.
Overall I would definitely recommend this hotel and would stay there again.
Impeccably clean with comfortable bedding. The black out curtains don’t black out though so it was light very early in the morning and woke me up.
Nice views and really warm welcome from the staff , who were very accommodating. Breakfast was a little basic with no hot food/eggs on offer. The wifi didn’t work in our room/s.
Overall I would definitely recommend this hotel and would stay there again.
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip:Â Upgrade to a larger room as the basic rooms are very small.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes
Responded Jun 23, 2021
Dear Guest, We appreciate that you took the time to share your experience with us. We are so glad that you had an enjoyable stay and that our high standards met your expectations. It is a great pleasure to know our proactive team found a room that best suited your requirements. We encourage our guests to let us know of any issues that may have so that we can find an immediate solution. We hope to have the opportunity to welcome you back. With very best wishes, M. Martin, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Generally, hotel website photos overstate the reality. Not so, here. Beautifully decorated in a somewhat art deco style, the ground floor has a very pleasing ambience. The entire hotel was well maintained and clean.
We were fortunate to have a room overlooking the grounds and the Pyrenees. It rained while we were there but it must be a lovely view on a sunny day.
Staff do double duty as both reception and in the restaurant. This can mean waiting a few minutes for attention at the reception but not not enough to ruin the stay.
Room was very tight although nicely decorated. It was, however, very hot at night and the HVAC controls did not appear to have been activated. The TV has about 3 English stations. Our only complaint, other than lack of HVAC, was the thumping of the guests above walking in their room.
The bathroom is wall to wall tiled in white marble. Beware, the Bath/shower is deep and there are no handles or grab bars to help with the big step. Took some time to work out how the shower works
We had dinner in the dining room. Service was very good but food was underwhelming. Breakfast was average.
Look all around the bath for instructions on how to work the shower---they are there, just not obvious.
We were fortunate to have a room overlooking the grounds and the Pyrenees. It rained while we were there but it must be a lovely view on a sunny day.
Staff do double duty as both reception and in the restaurant. This can mean waiting a few minutes for attention at the reception but not not enough to ruin the stay.
Room was very tight although nicely decorated. It was, however, very hot at night and the HVAC controls did not appear to have been activated. The TV has about 3 English stations. Our only complaint, other than lack of HVAC, was the thumping of the guests above walking in their room.
The bathroom is wall to wall tiled in white marble. Beware, the Bath/shower is deep and there are no handles or grab bars to help with the big step. Took some time to work out how the shower works
We had dinner in the dining room. Service was very good but food was underwhelming. Breakfast was average.
Look all around the bath for instructions on how to work the shower---they are there, just not obvious.
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Date of stay: May 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife, myself and four year old boy went to this lovely hotel for four days. We have been three times before. It is very classy and sophisticated and we enjoy staying there. However we have now been extremely disappointed by the hotel completely blanking two e-mail and one phone call request to repay us 140 Euros charged for breakfast when this payment had already been made by Booking.com. The error was mine in that we were rushing to the airport and I paid the invoice without checking. However, as I say, considering we had written good reviews and been good customers on three occasions before the management have obviously no intention of repaying the money that they have incorrectly taken. It is especially strange because the Front of Office Manageress is a lady who has been there 20 years and she exudes integrity and efficiency. THAT she has totally blanked us does not sit well with us. I would warn all future visitors to this hotel that, as you would expect with anything to do with the travel industry, if you make a mistake, you will be punished comprehensively and without any hint of mercy. We SHALL NOT BE RETURNING and since we visit Lourdes every year this is a loss of good business to them that clearly they care little about. Good Luck to them. Booking.com have chased this and remarkably they have a coherent procedure for so doing but I cannot raise Booking.com either to chase up. Oh how I love dealing with travel companies.
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Date of stay: October 2022
Value
Location
Service
Room Tip:Â Lovely hotel, one of the nicest in Lourdes but my experience with this failure of the hotel to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very close to train station but not anything else. As many reviewers mentioned, the rooms (at least some) are very small which didn’t bother us. The room had a terrible musty mildew smell. The room looks very old and dated so maybe the old curtains, carpeting, etc are contributing to the awful smell. We noticed a leak in the bathroom when we returned late in the evening. Water was pooled on the floor, so we put towels down and notified the front desk in the morning. We returned in the afternoon, and the water and towels were gone. Later that night, brown water started dripping from the bathroom ceiling. We will notify the front desk in the morning and thankfully we will be checking out. Some rooms have been refurbished based on pictures in other reviews. I wouldn’t even stay in a refurbished Room though. The terrible musty mildew smell is really irritating to my sinuses.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
When booking, the Chinese official website could not be opened, so we were forced to book on the English official website. Because the English official website was intermittent for Chinese domestic customers, we made duplicate reservations twice (staying for two days). When we arrived at the site, we found this situation. We discussed with the hotel front desk whether we could cancel one room. During the discussion, the manager rushed out and was extremely arrogant. He taught us that we could not cancel and his attitude was extremely bad. Later, the front desk suggested that we contact the customer service by phone to solve the problem. We found the phone number ourselves and contacted the customer service. The customer service contacted the manager, but the manager disagreed. Later, we negotiated with the manager again for a solution. We could bear the first day's room rate for the extra room or help us upgrade the room. She refused. In the end, we paid for two rooms (all types of rooms in the hotel were available during our stay). This is the first time in more than 10 years of traveling that I have encountered such an unreasonable hotel manager, and it is in such a sacred place as Lourdes in France. It is very disappointing. It is completely incomparable with the service of H10 Hotel on the first day of our trip because of the cancellation of the flight. The hotel helped us cancel for free. We booked your room because we had stayed in a chain hotel in Paris before and felt satisfied with the service, but this time we were very disappointed and we will continue to complain. We also remind travelers not to book this hotel chain easily, because once you have any problems, the hotel will not stand on your side to help you solve the problem, and the customer service is also non-existent. In addition, the hotel's breakfast is also very ordinary, with a monotonous variety, only boiled eggs, no hot dishes, not worth 15 euros at all, and the room is not cleaned well. I wiped it with wet wipes and it was covered with dust.
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Date of stay: September 2023Trip type: Traveled with family
Room Tip:Â Don't booking this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It takes around 15 min. I believe it should cost between 12 and 15 euros.
Best luck
Bonjour From Lourdes ,
Thank you for your interest for our hotel ...
Yes the have few rooms equiped with fridge, there are the classification of Privilège and Prestige rooms.
The other one are not equiped with this service.
But the are able to keep you milk in our fridge down at the reception ...
Best regards from Lourdes,
Good morning sir,
Yes we do have rooms which are not allowed to dog or cat, Just make your specification on this matter when you booked and the type of room has to be superior or privilege.
Thank you for your interest for our hotel.
Best and warm regards from Lourdes,
I am sorry to say we don't have any wheelchair for our guests but the sanctuaries rent equipment (free of charge) to access these places. To do so, you will need to contact the sanctuaries or the city facilities of Lourdes, but we can call them together when you arrive at our hotel.
About the buses service, there is a line that's taking people to the grotto all year long, and its bus stop is right in front of our hotel and the train station.
Please feel free to contact us anytime if you need more information to plan your stay.
Bonjour,
Thank you for your interest in our hotel and your request.
We would like to inform you that our hotel has a private swimmingpool but it's only reserved for our guests that have a booking in our hotel.
Maybe you have the occasion to make a hotel reservation in our establishment, so that you may benefy of all our services provided.
Otherwise the town of Lourdes offers a very nice swimmingpool..
Best regards,
J. bire
Assistant Manager
"We didn’t prepurchase breakfast and was OK to just use this service on the days you wanted only."Read full review
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PRICE RANGE
₱6,501 - ₱7,585 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western lourdes, lourdes best western
LOCATION
FranceOccitanieHautes-PyreneesLourdes
NUMBER OF ROOMS
37
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingBEST WESTERN HOTEL BEAUSEJOUR LOURDES - UPDATED 2024 Reviews & Price Comparison (France) - Tripadvisor
Frequently Asked Questions about Best Western Hotel BeauSejour Lourdes
Which popular attractions are close to Best Western Hotel BeauSejour Lourdes?
Nearby attractions include Moulin Lacadé - Maison Paternelle de Sainte Bernadette (0.4 km), Iris Galerie Lourdes (0.5 km), and Voie Verte des Gaves (0.3 km).
What are some of the property amenities at Best Western Hotel BeauSejour Lourdes?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Best Western Hotel BeauSejour Lourdes?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Hotel BeauSejour Lourdes?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Hotel BeauSejour Lourdes?
Conveniently located restaurants include Chez Tonton's, Restaurant Lung TA, and Le Parc.
Are there opportunities to exercise at Best Western Hotel BeauSejour Lourdes?
Yes, guests have access to a pool during their stay.
Is Best Western Hotel BeauSejour Lourdes located near the city center?
Yes, it is 0.4 km away from the centre of Lourdes.
Are any cleaning services offered at Best Western Hotel BeauSejour Lourdes?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Hotel BeauSejour Lourdes?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Hotel BeauSejour Lourdes offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Best Western Hotel BeauSejour Lourdes?
The staff speaks multiple languages, including English, Spanish, French, and German.