We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel La Citadelle Metz - MGallery By Sofitel

Traveler (152)
Room & Suite (124)
Dining (48)
5 avenue Ney, 57000, Metz France See on map
Name/address in local language
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
4 Star accommodation
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"}}
1 Oct2 Oct
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 1 partner sites to see rooms from US$173.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Metz hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "9e8ab15164624a6d900d7dcb6da61758", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":535712,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[72128200],"additionalContentIds":[],"pollCount":0,"checkin":{"day":1,"month":10,"year":2018},"checkout":{"day":2,"month":10,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":173,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"9e8ab15164624a6d900d7dcb6da61758","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":173,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":-1,"lowestMetaPrice":173,"highestMetaPriceDisplay":-1,"hotelName":"Hotel La Citadelle Metz - MGallery By Sofitel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjllOGFiMTUxNjQ2MjRhNmQ5MDBkN2RjYjZkYTYxNzU4IiwiQUlLIjoiZTViZmMxMmEwYjBmNDc3Yjg0MWZjYjllZmY3YTBmNTkifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "10/01/2018", "checkOut": "10/02/2018", "lowestPrice": "US$173", "hasDates": true, "hacComplete": false, "contentIdMappings": {"72128200":"TingoIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget"}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget"}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget"}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (639)
Filter reviews
130 results
Traveler rating
Traveler type
Time of year
More languages
Show reviews that mention
All reviewsbath and showermichelin star restaurantold buildingoutdoor parkinghotel brasserielovely hotelgreat bathroomovernight parkinglobby areashort walk to the centrelarge with comfortable bedsbeautiful buildingcentral locationfriendly welcomegood sizestayed for one nighttrain station
Updating list...
1 - 5 of 130 reviews
Reviewed 4 weeks ago

Very happy with our stay here. We had a lovely large room, great bathroom and such a quiet location. The hotel is easy walking distance from the beautiful town which is a great place to explore. The staff were friendly and efficient and our only...More

Thank DeuxCarr
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By SofitelResponded 4 weeks ago

Dear Guest, Thanks a lot for your nice comment following your stay at La Citadelle. We are happy to have welcomed you and fulfilled your expectations. We look forward to welcome you again for a new experience of our services and equipements. Yours sincerely, Delphine...More

Reviewed 15 August 2018

Lovely hotel but inattentive staff (had to wait 10 minutes to check-in, whilst staff were distracted on the computer, but certainly not their guests) and very rude and arrogant barman, who's only contribution was to say "COMPLETE", when we asked about a table in the...More

Review collected in partnership with Accorhotels.com
Thank Pesky2014
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By SofitelResponded 4 weeks ago

Dear guest, We are sorry to read your great disappointment and have shared your opinion with our teams. We sincerely beg your pardon. It is always very frustrating not being able to satisfy our guests or disappoint them when a mistake happens. It is unusual...More

Reviewed 6 August 2018 via mobile

Surely a good hotel with excellent service and ”uprange” room standard. Good location (not far from the station, near the city center, near the conference center, etc). Enjoyable and tasty breakfast. Unfortunately I did not have time (or opportunity) to try the restaurant (besides having...More

Thank marquee63
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By SofitelResponded 7 August 2018

Dear guest, Thank you for taking the time to share your experience following your stay at La Citadelle. Our teams do their best to offer a very good service to our guests and we are happy that you enjoyed your short stay in Metz thanks...More

Reviewed 8 July 2018

Driving to Munich and Metz offered a convenient stop over. Sad we arrived late and left early as clearly Metz has lots to offer. The hotel as we have become accustomed from M Gallery Group was comtemporary, clean and effficient. Finding the entrance by car...More

1  Thank Lynda B
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By SofitelResponded 9 July 2018

Dear Guest, We thank you to sharing your experience after your recent stay at the Citadelle Hotel. We are very pleased to read you enjoyed your stay with us and the hotel's location in the heart of Metz ! Indeed our car park is secured...More

Reviewed 6 July 2018

There is nothing we liked about this hotel. Room was noisy, A/C didn't work, cleanliness was mediocre at best. Staff was inattentive and uncaring. We had to correct them more than once on the billing. We disliked the hotel and town so much that we...More

1  Thank AlisaGC7
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By SofitelResponded 9 July 2018

Dear customer, We would like to thank you for taking the time to write a review on TripAdvisor regarding your recent stay at Hotel La Citadelle. We are sorry to read that your experience has not lived up to your expectations, and we want to...More

View more reviews
Awards & Recognition
Certificate of Excellence
Top amenities
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Price range
US$158 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Metz
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Price range
US$158 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Metz
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Traveler (152)
Room & Suite (124)
Dining (48)
Family and Play Areas (1)
Nearby HotelsSee all 30 hotels in Metz
Hotel Le Mondon
491 reviews
.30 km away
Ibis Styles Metz Centre Gare
712 reviews
.54 km away
Comfort Hotel Cecil Metz Gare
198 reviews
.55 km away
Mercure Metz Centre
793 reviews
.55 km away
Nearby RestaurantsSee all 515 restaurants in Metz
Mona Restaurant
141 reviews
.30 km away
Le Petit Mona
191 reviews
.29 km away
Le Magasin aux Vivres
390 reviews
.01 km away
La Brasserie Christophe Dufosse
610 reviews
.03 km away
Nearby AttractionsSee all 112 attractions in Metz
116 reviews
.20 km away
Saint Pierre aux Nonnains Basilica
103 reviews
.13 km away
Palais du Gouverneur de Metz
51 reviews
.10 km away
Templar's Chapel
73 reviews
.13 km away
Questions & Answers
Ask a question
20 January 2015|
Response from Christophe D | Property representative |
Good morning Sir, We have a car park just in front of the hotel, and city center is 3 minutes walking. Waiting to welcoming your, best regards. Christophe Dufossé
Google Translation
Room Tips
"Don't go there in mid season, when airco is not on yet."
Read review
"Ask for a double room with a window over looking the park."
Read review
"Just look around for other hotels with friendly staff and service"
Read review
"I would try to ask for a room that is adequately lit."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing