Hilton Garden Inn Dublin City Centre

Hilton Garden Inn Dublin City Centre

Traveler (683)
Panorama at the Hilton Garden Inn Dublin Custom House
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Room & Suite (433)
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About

4.0
#40 of 177 hotels in Dublin
4.5 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located just 10 minutes from the city centre, you'll be within walking distance to a variety of public transportation options as well as dining, shopping and businesses. Stroll down Grafton Street - Ireland's most famous shopping street. Unwind in a spacious room with large, comfortable beds, a 40-inch HDTV, mini-refrigerator and laptop safe. Get work done with complimentary WiFi in your room while seated at the workstation with ergonomic chair. Dine at Oly's Bar & Restaurant, our on-site bar and restaurant. Food is served throughout the day until 10pm with options for breakfast, lunch and dinner. The kids will enjoy a menu designed just for them. Enjoy a pint of Guinness at the comfortable bar while watching sports on the large screen TVs. Stay committed to your workout routine in the fitness centre with cardio equipment and free weights. Be productive in the business centre with complimentary WiFi and printing..
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Newspaper
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Snack bar
Vending machine
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
River View
Great View
Languages Spoken
English, French, Spanish, Polish
Hotel links
Special Offer:Hilton Honors Discount

Location

Custom House Quay, Dublin D01 V9X5 Ireland
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Dublin Airport
George's Dock
2 minDublin Luas
Mayor Square-NCI
4 minDublin Luas
2,168Reviews128Q+A100Room tips
Traveler rating
  • 1,128
  • 685
  • 191
  • 94
  • 70
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Detailed Reviews
kaz wrote a review Aug 2023
Sale, United Kingdom
Hotel's Favorite
5.0 of 5 bubbles
Hotel excellent, facilities excellent. Breakfast was lovely, and loads of choice. Ten minutes from main centre and I had a lovely rivet view. Had a problem which was resolved in a very efficient and professional way by the lovely Demi on the reception desk. Thanks for a great stay, definitely recommend Kaz 🙃
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI Dublin, Guest Services / Front Office at Hilton Garden Inn Dublin City Centre
Responded Aug 30, 2023
Dear Karen, Thank you for taking a moment to share your experience. We will share your feedback with our team, especially Demi! Regards, HGI Dublin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kerrycruisers wrote a review Sep 2020
Listowel, Ireland
3.0 of 5 bubbles
Booked this Hotel for a birthday weekend away. We stayed here some years ago when it was operated by Jury’s, so were aware of its location which is perhaps the major plus in its favour. Firstly we arrived early expecting to drop of our luggage but were delighted to find they had a room ready. The cleaning regimen was explained to us when booking in. In essence the room had been sanitised and sealed before our occupation and would not be serviced during our two night stay. If we required replacement towels or tea coffee etc we were asked to do so via reception. Understanding the constraints forced by Covid on hotels we were happy with this arrangement. However, we were let down by the inefficiently of staff to meet these arrangements, in that, we asked for replacement towels when going out on the first evening of our stay and were assured they would be left outside the room, in a plastic bag, on our return unfortunately they did not materialise. So we had to chase reception for them. While our room was quiet and comfortable it was quite small. If the chair in front of the desk was in use you were unable to pass to get to the other side of the room. Lastly, while the the provisions and waste basket are adequate for an overnight stay they were not for a longer stay. It is suggested that replacement towels and provisions are provided on a nightly basis for those patrons staying more than one night and a larger bin be provided. I must add that we found the compliance with Covid requirements to be of a high standard at this hotel.
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Date of stay: August 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall Mitchell, General Manager at Hilton Garden Inn Dublin City Centre
Responded Sep 3, 2020
Dear kerrycruisers, Thank you for your review and feedback. I'm very sorry we let you down by not providing you with replacement towels, something has clearly gone wrong this time. Your feedback regarding the provisions, chair and waste basket in the room is spot on and I will definitely review these items. I am glad that you found our hotels compliance to the COVID 19 guidelines to be of a good standard. We would love to welcome you back in the future. Warmest regards, Niall
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JPringle12 wrote a review Feb 2020
Dunfermline, United Kingdom
5.0 of 5 bubbles
We stayed at the Garden Inn for two nights in February, we arrived very early expecting just to leave our luggage but our room was ready, we were upgraded free of charge to a king room with a great view. Room was spacious and spotless. All staff we met were brilliant, really friendly and helpful. Breakfast was amazing, a huge choice. The location is great for wandering around the city and the added bonus is that the airport bus stops outside the door.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGICustomHouseDublin, Guest Relations Manager at Hilton Garden Inn Dublin City Centre
Responded Feb 20, 2020
Dear Pringlator12, Thank you for your lovely feedback from your recent stay. I am happy to hear you enjoyed your stay with us and your upgrade. We look forward to welcoming you back again in the future. Kind regards, Amy
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jules wrote a review Aug 2021
Northern Ireland, United Kingdom
5.0 of 5 bubbles
Excellent hotel, we stayed as a family for three nights and it was flawless. The location is great, we used the car park directly behind the hotel, also the luas which stops behind it too and connects you to most of Dublin.
We had a room overlooking the Liffey which was spotlessly clean like the rest of the hotel. There were hand sanitising stations throughout the hotel and we felt very safe.
Breakfast was great value as the kids eat free and they were delighted with the self serve waffle station! Great variety on offer for breakfast and helpful friendly staff at hand.
We also made use of the self service laundry room which is a great addition for families.
We will definitely be returning!
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mary Murtagh, Guest Services / Front Office at Hilton Garden Inn Dublin City Centre
Responded Aug 25, 2021
Dear Cruiser41293276516 Thank you so much for taking the time to post a review. We are delighted to see your high scores and we would really like to thank you for your kind comments. We look forward to welcoming you back to the hotel in the future. HGI Dublin Team
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Renzo_Joe wrote a review Jan 2020
Cork, Ireland
3.0 of 5 bubbles
This was just ok overall. Many things were excellent and then not so excellent. The staff were pretty good, better explanation of the car at check-in/out would have been good. Every other hotel we've stayed with or without their own private car park, we have paid the hotel, Here, you do NOT, you get your ticket validated like everywhere else so you get the 50% discount, but then you pay in the car park pay station. The rooms were quiet enough, you do expect some noise at a city centre hotel, so far so good. Rooms and beds are tiny, we are not pencils however we are not large either. The double is a small double and a standard single with no where to swing a cat, we weren't spending much time in our room so you get over that. The water pressure is dreadful, maybe because we were the very end of the corridor & no undertile heating.We were cold, even with the aircon on and the restaurant/bar was also on the chilly side before the portable rads were turned on. So on the upside, this would be the best hotel for convenient and enough USB & power points, this is a major plus when travelling, Location is also surprisingly good, the footbridge across the road makes a 30min stroll into Stephen's Green, buses to Swords etc out the front & the LUAS out the back. And of course the IFSC & Point closeby, restaurant is reasonably priced so plenty of pluses with this hotel.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall M, Duty Manager at Hilton Garden Inn Dublin City Centre
Responded Jan 11, 2020
Dear reneew970, Many thanks for taking the time to submit your review and letting us know about your experience. We hope to get the chance to look after you again in the future. Kind regards, Amy
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Niamh F wrote a review Jul 2020
Carlow, Ireland
5.0 of 5 bubbles
This hotel is in a great location for anyone visiting Dublin or heading to the 3 Arena with paid parking adjacent to the hotel which was very convenient.
Throughout the hotel the staff were friendly and when checking out we were able to get our parking at a discounted rate.
The rooms were very clean and comfortable with a modern decor.
Breakfast was fabulous. Lots of variety and plenty of food, defiantly one of the best breakfasts I've ever had and I cant wait to go back just for that!
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Date of stay: December 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mary Murtagh, Guest Services / Front Office at Hilton Garden Inn Dublin City Centre
Responded Jul 15, 2020
Dear Niamh F Thank you so much for taking the time to leave your review! I will pass your comments to the rest of the team. Our guests are always a top priority and your feedback will allow us to improve our service. We hope to get the chance to welcome you again soon. Regards. Maria. HGI Dublin.
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C T wrote a review Jan 2023
Hudson, Florida
4.0 of 5 bubbles
Our family lodged here for our annual Family Christmas Holiday vacay. The accommodations were nice, rooms were comfortable, clean, and well maintained. The restaurant and bar were reasonable and selections were sufficient for those days when our external dining options were limited by planned activities or holiday business closures. The staff were very friendly, approachable, and made extra efforts to accommodate our requests during our stay. The management personally checked in on us during our stay to make sure our accommodation and service expectations were being met. The hotel location was optimal to allow us to explore many nearby sites on foot and lift/taxi service was very easy to obtain from this hotel at any time. The hotel was very peaceful and we had no noise disturbances from external or internal sources. This is very important to me as I suffer from insomnia and often times when visiting hotels have trouble falling asleep and then when I finally do I am awakened by noisy guests or outside street sounds. Not the case here, I was able to sleep very soundly and uninterrupted once asleep. Don't know if I should chalk that up to very calm guests during our stay, a calm and quiet city, or the hotel rooms being quite soundproof. Whatever, the reason I so appreciated this with our packed daily schedule that often started before 6am and ending late into the evening. If you are looking for reasonable and comfortable accommodations with great service and location, you should consider this location.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI Dublin, Guest Services / Front Office at Hilton Garden Inn Dublin City Centre
Responded Jan 8, 2023
Dear CT, thank you for posting your review. We are delighted you found the hotel and team to your liking. We look forward to welcoming you back next Christmas! Happy New Year. Regards
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ElsaCork wrote a review Jul 2020
Cork, Ireland
2.0 of 5 bubbles
My son and I stayed in this hotel at the weekend and we were very disappointed. Reception was fine, hand sanitisers available and friendly staff. It was mainly the food that we felt wasn't up to scratch. We ate in the restaurant to avoid having to go to another location but the food was dreadful, practically no choice for coeliacs - yes there was one gluten free dish but I don't particularly like risotto. So I was restricted to a burger with no bun and vegetables. The fries or sweet potato fries are all fried with other food so not GF. My son had burger & chips but couldn't eat the chips as they were totally over-cooked. We were very hungry so ate it. However, the only other couple in the restaurant sent theirs back. The carpet in the bedroom was stained and there was no shower cap but other than that it was fine. But the breakfast was a real disaster. A bag delivered to outside the bedroom door with a carton of juice suitable for a child (with a straw), crackers/croissant but no plate to eat off of, yogurt and fruit. No coffee and the facilities in the room only had instant coffee sachets. This should be clearly mentioned on the web page as I paid extra for breakfast (I booked through the hotel web page directly). I was asked did I enjoy my stay when I was checking out but nobody was too bothered with my reply. I understand times are difficult for hotels but that is no reason to provide poor quality. The web site is also geared for the US as it outlines US requirements under Covid19
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Date of stay: July 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niall Mitchell, General Manager at Hilton Garden Inn Dublin City Centre
Responded Jul 27, 2020
Dear ElsaCork, Thank you for taking the time to write a review on our hotel. I am very sorry that the level of service during your stay with us was not up to our usual standards. I really value your feedback and I assure you that I will review our food offering with the team and work to alleviate any issues. We are working towards reopening our restaurant for breakfast very soon, once we finalise our new breakfast procedures. Please feel free to contact me directly on my email address below if you would like to discuss your stay in more detail. Very best regards, Niall Mitchell
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Joanne C wrote a review Sep 2021
Chelmsford, United Kingdom
4.0 of 5 bubbles
Stayed here for 3 nights on a city break to Dublin. The hotel is immaculately clean. Everywhere looks fresh and newly decorated. From that point of view it’s faultless.
Our reason with not giving 5 star is that due to Covid there was no housekeeping in the rooms and the bar shut at 11pm. That was understandable however it took repeated attempts to obtain additional towels, coffee and toilet roll for our room. Despite emailing ahead to request synthetic bedding due to an allergy this had not been arranged so we had to contact reception and arrange this again.
Surely when people are staying more than one night it would make more sense to leave a daily package outside the room with fresh towels and toiletries. Our bin was also overflowing by the time we left.
The bar closed at 11 with 30 minutes drinking up time as per Covid guidelines. Again understandable but it was clear that staff wanted to leave on the dot of 1130 as at 1110 someone started hovering around our table meaning we were unable to talk and had to leave!!
I would stay here again but it’s just a shame that given the cost of an overnight stay that a few things can’t be tweaked (of course in line with guidance) to make stays easier on the customer.
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Date of stay: September 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mary Murtagh, Guest Services / Front Office at Hilton Garden Inn Dublin City Centre
Responded Sep 19, 2021
Dear Guest, Thank you very much for your detailed review. We do appreciate it as we do know what we are doing right and what needs to be changed. HGI Dublin
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HeritageSoftail14843 wrote a review Sep 2021
Trinity, Florida
4.0 of 5 bubbles
Stayed here on first part of 2 week vacation and staff allowed us to check in several hours before early after an overnight flight but never received complimentary water or snacks that come with status as Gold or Diamond. Breakfast included for those with Hilton Honors status. Food neverchanges, it is the same each day but sufficient options and variety. Paid extra for river view room but it was not larger. Limited towels and no service of rooms each day but you can ask for extra towels or toiletries at the front desk. They do have 2 washers and dryers on site, although the cost is 3.50 euros for each and the drums are small. It is very popular so be prepared to make multiple trips to find a machine actually available. Parking us extra and behind the hotel, but there is NOT unlimited in/out privilefunless you pay significantly more than the 18.90 euros advertised on Hilton's web site. Convenient walk across the bridge to Trinity College and the bok of kells. Quite a bit further to attractions such as Guiness Storehouse.
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Date of stay: September 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Hotel well insulated, no noise from nearby rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mary Murtagh, Guest Services / Front Office at Hilton Garden Inn Dublin City Centre
Responded Sep 19, 2021
Dear Guest, Thank you for your honest review in relation to your stay. It is very important for us. We will take on board your feedback. HGI Dublin
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Answer from JerseyShoreJohn
Manasquan, New Jersey364 contributions181 helpful votes
The airport bus does not stop at the Hilton Garden Inn.
Answer from Patti M
Essex, Connecticut5 contributions
You purchase a token at the front reception desk. I don't remember the hours. We did out laundry early evening.
profshanku asked a question Jan 2023
Seattle, Washington107 contributions94 helpful votes
Does the hotel offer baggage storage for 2-3 days after check-out? Thanks.
Answer from Carl G
Cleveland Tn, United States95 contributions29 helpful votes
Not sure,,they do offer storage before you check in.
Answer from Michele R
59 contributions26 helpful votes
Yes, it is a bufffet that is &17.00 Euros per person - I wouldn't bother. Find a nice breakfast nok close by and use the in room coffe. Better yet book at another hotel this Hilton is nothing special.
Ranjan R wrote a tip Jun 17
Cambridge, United Kingdom148 contributions73 helpful votes
4.0 of 5 bubbles
"Last orders for dinner are 21:45 There is a guest laundry - 4 euros each for teh washing machine and dryer. Detergent is provided"
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Ryan C wrote a tip Jun 5
Monrovia, California4 contributions
5.0 of 5 bubbles
"Good location easy walk to city center. "
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Laura L wrote a tip May 2024
Stafford Springs, Connecticut296 contributions115 helpful votes
5.0 of 5 bubbles
"If you’re going to the airport and you have a group, ask at the desk to schedule a taxi for you. Cheaper than a service and the shuttle."
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hani335 wrote a tip May 2024
London, United Kingdom2 contributions3 helpful votes
1.0 of 5 bubbles
"Avoid at all costs "
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Leslie G wrote a tip May 2024
Cincinnati, Ohio20 contributions
5.0 of 5 bubbles
"We didn’t have a car."
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There are more places to choose from in the Dublin area.
PRICE RANGE
₱11,473 - ₱19,593 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jurys inn custom house hotel dublin, jurys hotel custom, jurys inn dublin
FORMERLY KNOWN AS
Jurys Inn Dublin Custom House
LOCATION
IrelandProvince of LeinsterCounty DublinDublin
NUMBER OF ROOMS
324
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON GARDEN INN DUBLIN CITY CENTRE - UPDATED 2024 Hotel Reviews & Price Comparison (Ireland) - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Dublin City Centre
Which popular attractions are close to Hilton Garden Inn Dublin City Centre?
Nearby attractions include The Jeanie Johnston: An Irish Famine Story (0.07 km), EPIC The Irish Emigration Museum (0.10 km), and The Famine Sculptures (0.2 km).
What are some of the property amenities at Hilton Garden Inn Dublin City Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Dublin City Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Dublin City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Dublin City Centre?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hilton Garden Inn Dublin City Centre?
Conveniently located restaurants include Thai Spice, North @ The Address Connolly , and Urban Brewing.
Is Hilton Garden Inn Dublin City Centre located near the city center?
Yes, it is 0.5 km away from the centre of Dublin.
Are any cleaning services offered at Hilton Garden Inn Dublin City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Dublin City Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Garden Inn Dublin City Centre?
The staff speaks multiple languages, including English, Spanish, French, and Polish.
Are there any historical sites close to Hilton Garden Inn Dublin City Centre?
Many travellers enjoy visiting Kilmainham Gaol Museum (4.2 km), 14 Henrietta Street (1.6 km), and Guinness Storehouse (2.7 km).
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