At check-in our receptionist was friendly, helpful and, despite the appalling weather, cheerful. However on entering the room we became aware of a heap of towels on the bathroom floor with no others in sight. We took them to reception and asked for replacements which were quickly delivered to the room. We then began to wonder just how much cleaning had actually taken place before our arrival. A little later whilst in the shower I noted that this hotel appears to have been rather neglected over the years. There were significant areas of brown mould around the soap recess and behind the plumbing fittings which had been very roughly mastic sealed and there was a crack right across the bottom of the washbasin. In the bedroom only one bedside lamp worked and it was virtually falling to pieces. As we went out for breakfast the next day we noted three bedroom doors wedged open with towels and/or bedlinen. When we returned an hour later they were still open with no sign of any movement in any of them. Perhaps this apparent lack of continuity is how things like our towels get missed ? …
My husband and I stayed at the hotel for our anniversary, previous Mercure hotels we have stayed at have been lovely. However, despite the setting of the property, the rooms were very dated and in much need of a revamp. The water pressure from the shower was very poor. The staff were very polite and kindly gave us a bottle of wine to celebrate our wedding anniversary. Unfortunately we will not stay at this hotel again unless it has a make over, as it was not worth what was paid for the 2 nights stay.
Pros: Nice history of the building, good customer service Cons: Dated room (207), old bathroom that desperately needs updated (shower rail is rusty, pressure in shower is poor, finishing in bathroom have holes or are not secured correctly), no air conditioning with a window that can’t be opened fully to let fresh air in, due to this the room makes it unbearable to sleep in. Overall we did not have a good sleep and were more tired than when we started the 3 day break.
This hotel is in dire need of a refurbishment. I imagine it has been in need of a refurb for a decade or more. Rooms are tired, bathrooms are awful, floors are creaky and sound like a stampede is happening when someone is walking on the floor above.
The hotel is okay, the staff are friendly, but the hotel is in need of a complete refurbishment. It is not up to mercure standard. Needs double glazing, new bathrooms. Overall it is shabby and tired looking
The hotel is in a good location, with parking and only a few minutes walk to a range of shops, restaurants and pubs. The hotel was pleasant enough but in need of some investment to modernise rooms. Good breakfast and wifi.
The room showed a lot of signs of wear and tear. Very visible scuffs of the furniture, headboard and carpet frayed. Stains on the walls, curtains and shower curtain. The sash and case window showed signs of rot around the frame and where the ventilation clips should clip to. The shower/plumbing pressure needs to be looked at and the tub is dangerously slippy even with a bath mat. The room (2XX) just needs an overhaul and clean. It is a listed building but investment repairs should still be done, especially for visitor comfort and the price of the room. The staff we dealt with were friendly, the beds were clean and comfy and got a good sleep. Iron, board, kettle and tv were fine. Great location for Perth. The original mill features are lovely but feel these are part of the price. The rooms need a review and upgrade. If the issues are seen to, the value for money would be much better.…
friendly staff and efficient service.rooms tired but makes up for location as in centre of town. nice bar lounge area with selection of drinks. breakfast buffet in morning with plenty of selection. will return.
We stayed one night on the 23rd august ,to join my sister for the tattoo to find they did not have a disabled room which had been requested .no working lift up some stairs plus another flight to restaurant....Staff total unhelpful as my sister couldn't have shower as it was over bath and she has mobility issues asked what she was supposed to do got no answer. Room not clean ,marks on wall, mould on windowsill ,bath needed replacing and was dirty. Furniture looked as it came from a tip ,i like old but this was awful, lampshades filthy and not working. Would not recommend this hotel to anyone..
Stayed 2 nights for a weekend event with my son. Sadly the Mercure failed the is it better than a Travelodge test. The room was dated and the crumbs on the floor by the bed confirmed what we'd heard when checking in that the hotel was struggling with lack domestic staff. The sound proofing was awful. I've never stayed somewhere where you could hear other guests snoring or speaking normally in their room as clearly. Didn't enjoy the low pressure shower that I had to lean uncomfortably over to get my head in. At least someone had tried to fresh up the bathroom by painting badly over the tiles. The carpet was worn-out in places. The dining room was very 1970s and that's sad as the attention on the bar and reception was much better (really liked the detail of the old mill). These only were ruined by the weird brown carpet that puts the shining to shame. It avoids 2 stars as the staff were good and the £10 buffet breakfast was more than reasonable. Could have got the travel lodge a few miles away for less than this…