Firstly Edinburgh what a amazing place we will definitely be back . We have stayed in a radisson Blu before and the experience was unreal so we thought we would do it again for our 7 year anniversary. The hotels location is perfect and handy for everything. Now the bad parts , Unfortunately A combination of no bottled water in the hotel as there wasn’t any and room service failing to bring any up after requesting twice was not good . We also had some issues with the shower. We felt this wasn’t great especially after paying over £600 for two nights stay. We paid for a upgrade and not sure what part was actually upgraded. Never left a review before but felt we had to on this occasion.
My husband and I had our wedding reception here on 16th April 2022 following a short ceremony at the Edinburgh City Chambers. We stayed two nights, pre-wedding and the wedding night itself. I had called up the Radisson Blu events team 6 weeks prior to see on the off chance if they had availability for our event. Our original venue weren't being great with communicational and something felt 'off' but we thought we'd try our luck elsewhere - so glad we did because the Radisson Blu actually made our wedding. The prices were fabulous per person for meals and drinks, far cheaper than elsewhere. It fitted our small budget perfectly! We arrived in Edinburgh to discover our families accommodation (5 bed apartment elsewhere for 11 people) was absolutely vile. Dirty, uncared for and unsafe (the external doors didn't lock!). In a panic, we tried to rearrange accom but it being Easter weekend the pricing on the Internet for alternative accom was proposterous. I decided to call Joseph (Head of Operations) at the hotel to explain the situation, he said he'd speak to Head of Front Desk, Fabio. Within minutes I had a returned phone call me from Fabio assuring me that the family all had rooms reserved, I wasn't to panic and to enjoy what I was doing - their keys were waiting at reception for them. The room rate was AMAZING and included breakfast too! We all arrived and enjoyed some lovely drinks at the bar then headed to the Great Scot Room to finish setting up the tables for the next day. In the morning, we all had breakfast (BEST BUFFET EVER!) and we're looked after by Ericcson. He was the most attentive waiter ever and couldn't of been any nicer. Friendly, helpful and respectful! The breakfast is worth the hotel stay. We have children following a gluten free diet and the options were incredible. Following breakfast, the kids and family headed to the pool. Absolutely outstanding, stunning and clean! The normal wedding jazz then occurred. When we returned, our bags had been moved to the Royal suite (free upgrade!) and prosecco awaited us! The Royal suite is EVERYTHING you'd want from a suite and more. It's huge! All our guests had some lovely prosecco too before we moved into the Great Scot Room for our speeches, meal and more drinks. Well, what can I say here? The food was exceptional! The entire menu was gluten free, as was the vegan menu too. The food was beautiful and the presentation was just utterly perfect. The service was perfect too. Professional but warm, fast and flexible - we had to arrange an alternative meal for a guest but this was promptly dealt with without issue. The Great Scot Hall is just perfect. The events team had even arranged some toys to be out for our 4 young children to play with. It made everything so much easier. No children to entertain and the doors closed so we didn't have any escapees - we could relax entirely! Toilets were all immaculate roo and well serviced. The night continued but then luckily it was time to enjoy our suite! The room was so comfortable, quiet (despite being on the Royal Mile) and the air con worked perfectly. The next morning, we were met with Easter eggs for all the children af breakfast and a large table that had been put together to accommodate our large party (we didn't even request this but it was such a thoughtful thing to do!). Ericcson was fabulous as normal and helped see that all our needs were seen too. We were so sad to leave! Honestly, this hotel is the perfect event hotel. The attention to detail from Sarah on the events team, the swiftness and friendliness of Joseph and the absolute lifesaver, Fabio. Fabio really displayed customer service skills like nothing I've ever seen before. If I owned a hotel, I'd of poached him on the spot. They, and all the other friendly faces, made our wedding weekend the best weekend of our lives. We can never thank you enough!…
This is the 2nd time we have stayed at the hotel, this was a night away celebrating my wife’s birthday. The hotel went above and beyond to make the day extra special, a massive thank you to Fabio and the team, the cupcakes were delicious. The hotel is in a great position for Edinburgh town centre, the old town and Saint James quarter all within walking distance, the hotel is clean and tidy and all the staff are friendly and very customer focused. We will definitely be back to stay.
Highly recommended to stay at this hotel. Staff is very friendly and helpful, standard room was very nice, the shower gel dispenser is a bit awkward and seems to get empty quickly, breakfast is great, maybe could add cold smoked Scottish salmon as well to the buffet, loved the pankcake maker, great idea to offer small water bottles to members but maybe it would be more environmentally friendly to have a water dispenser as well or even instead. The location is excellent. Spa area was nice and relaxing after along day of adventuring around Edinburgh.
Our Air BnB didn't work out and at the very last minute, we called Radisson. They were so helpful and accommodating. The facility is beautiful and the staff was great. They helped us sign up to be members so we could have the best rate. They saved what could have been a difficult couple of days in Edinburg.