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Best Western Queen's Hotel

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Queens Hotel Buildings 160 Nethergate, Dundee DD1 4DU Scotland
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Traveler (166)
Room & Suite (75)
Dining (29)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 28/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Queen's Hotel
Updated 28/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 29 hotels in Dundee
Location
Cleanliness
Service
Value
Travelers' Choice
A Warm Scottish Welcome Awaits You At The Best Western Queen's Hotel, Dundee The Best Western Queen's Hotel is situated in the bustling West End of Dundee, making it the perfect choice of accommodation for enjoying the City of Discovery. Our friendly team extend a warm welcome to tourists and visitors from far and wide, and we guarantee you will enjoy the very best in Scottish hospitality when you spend your holiday or short break in Dundee, with us. As well as being just a short walk from the shops, restaurants and theatres, we are also perfectly located for business travelers and conference delegates, and those visiting the University of Dundee and Abertay University. With ample car parking in heart of the City Centre, and only a few minutes taxi journey from the train station, bus station and Dundee airport, The Best Western Queen's Hotel is your first choice accommodation provider for short breaks, holidays and touring trips of Scotland. The Best Western Queen's Hotel enjoys
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
River View
Languages Spoken
English, French, Spanish, Polish and 1 more
932Reviews11Q+A100Room tips
Traveler rating
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Most Recent
Jane C wrote a review Jul 2022
1 contribution1 helpful vote
My friend and I stayed for 2 nights from Monday 18th July, we found the staff all very helpful and friendly and in particular Kim on reception who went out of her way to help us and make sure we were comfortable on the hottest day of the year so far. Nothing was to much trouble and she is a credit to the best western group. The room attendant also went above and beyond the call of duty by locating a fan for us, my friend was most grateful as she had just finished 7 months of chemotherapy.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Dawn Archibald, General Manager at Best Western Queen's Hotel
Responded 1 week ago
Dear JanecK2028RC Thank you for taking the time to share such a glowing review of The Queens Hotel. We are delighted to know that you had a memorable stay with us. We take pride in looking after our guests and Kim will be thrilled to know that her efforts have been recognised! Thank you for choosing us while visiting Dundee and we look forward to welcoming you back for another great stay! Yours sincerely, Dawn Archibald
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mcport wrote a review Jul 2022
Aberdeen, United Kingdom47 contributions20 helpful votes
We stayed here on a 3 night B&B break. All the staff that we encountered were really nice (especially the lady who was on breakfast duties) and nothing was too much trouble for them. The room that we had was on the top floor, it was very clean and spacious with lovely views from the window. Breakfast was really nice and fresh with a good hot selection. The hotel itself is a lovely old building with lots of Character. It is in a fantastic central location and great for visiting all the wonderful places of interest that Dundee has to offer! We would definitely recommend this hotel and we would not hesitate to stay again.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dawn Archibald, General Manager at Best Western Queen's Hotel
Responded 1 week ago
Dear Mcport Thank you for taking the time to share such a glowing review of The Queens Hotel. We are delighted to know that you had a memorable stay with us. We take pride in looking after our guests and Lorraine will be thrilled to know that her efforts has been recognised! Thank you for choosing us while visiting Dundee and we look forward to welcoming you back for another great stay! Yours sincerely, Dawn Archibald
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Shelly214444 wrote a review Jul 2022
West Calder, United Kingdom18 contributions3 helpful votes
Booked this hotel through “my hotel breaks.com” on a B&B basis. When we arrived the reception staff were very helpful at check-in and we had free parking for 24 hours. Room was big bright with en-suite and plenty of storage. There are enough portals for mobile phones and lights for reading. The bed was very comfortable and we both had a good nights sleep. We were able to have a coffee with biscuits first thing before going down stairs for breakfast. The breakfast room is light and airy and the breakfast food was lovely, staff were so helpful and attentive in the breakfast room and we both had plenty to eat before setting off for a day in Dundee and Broughty ferry. Thank you Queens Hotel we will be back 😀
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Date of stay: July 2022
Value
Location
Service
Room Tip: Second floor near lift.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dawn Archibald, General Manager at Best Western Queen's Hotel
Responded 4 weeks ago
Dear Shelly214444 Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At The Queens Hotel , we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely, Dawn Archibald
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josephine b wrote a review Jul 2022
dublin1 contribution
We met Eddie the night porter we had such a laugh with him a Scottish man who lived in Dublin then dubai and back to dubai very funny man and a apleasure to talk to he left us a note the next morning after our chats with recommendations of where to eat
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dawn Archibald, General Manager at Best Western Queen's Hotel
Responded 4 weeks ago
Dear Josiebas Thank you for taking the time to share such a glowing review of The Queens Dundee, We are delighted to know that you had a memorable stay with us. We take pride in looking after our guests and Eddie will be thrilled to know that his efforts has been recognized! Thank you for choosing us while visiting Dundee and we look forward to welcoming you back for another great stay! Yours sincerely, Dawn Archibald
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adss40 wrote a review Jun 2022
Edinburgh, United Kingdom27 contributions37 helpful votes
Only booked in for one night. On arrival met a member of staff escorting a women out the back door and from what we could see, she had a “costume” in her bag! Check in was quick and easy. A bit surprised the hotel had taken the full payment for the 3 rooms booked before we arrived even though it was payable on arrival. Rooms were a bit tired but adequate for the night. There was no food available in the hotel but they were able to provide recommendations or cutlery if we wanted to eat in. As the hotel is in the middle of the Nethergate, it is really noisy at night and it took a while to get off to sleep. Breakfast was a separate charge and at £10, really good value.
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Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Dawn Archibald, General Manager at Best Western Queen's Hotel
Responded 15 Jun 2022
Dear Guest Thank you for choosing to stay with us at The Queens Hotel in Dumfries, I am pleased you found the Breakfast good Value, Unfortunately as we are a City center Hotel we can sometimes get extra noise, I hope to see you again sometime Your sincerely Dawn Archibald
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CarriStu wrote a review Jun 2022
Scotland, United Kingdom50 contributions13 helpful votes
For £78 for one night, excluding breakfast, it was very run down. The grout in the bathroom was dirty, along with some tiles. The bedroom had damp patches on the ceiling all the furniture was shabby and old fashioned. There was dirt behind the bathroom door, lack of attention to detail cleaning. The bar and restaurant were shut the night we arrived. The view was amazing. The bed was comfortable and we got a good night's sleep. Staff were friendly at check in and out.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Dawn Archibald, General Manager at Best Western Queen's Hotel
Responded 4 weeks ago
Dear Carrilewstu Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with room cleaning and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely, Dawn Archibald
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Harrysteele wrote a review Jun 2022
Scotland, United Kingdom17 contributions351 helpful votes
Would like to say that from start to finish the service has been unbelievable would defo recommend this hotel. Kim at reception knows how to to treat customers very friendly and very informative of any questions asked shout out kim. All hotels should have a kim.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Dawn Archibald, General Manager at Best Western Queen's Hotel
Responded 4 weeks ago
Dear Harrysteele Thank you for taking the time to share such a glowing review of The Queens Hotel We are delighted to know that you had a memorable stay with us. We take pride in looking after our guests and Kim will be thrilled to know that her efforts has been recognised! Thank you for choosing us while visiting Dundee and we look forward to welcoming you back for another great stay! Yours sincerely, Dawn Archibald
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Tony wrote a review Jun 2022
Aberdeenshire, United Kingdom12 contributions2 helpful votes
Nice clean hotel.handy location.decent sized rooms.nice bar to chill out in and have a few drinks.first time in Dundee so picked a hotel that was in the centre.easy access and was big enough for me.nice clean rooms also.didn’t have the breakfast though as I was too hungover.
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dawn Archibald, General Manager at Best Western Queen's Hotel
Responded 4 weeks ago
Dear Guest, Thank you for the great review of The Queens Hotel in Dundee , We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dawn Archibald
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glg wrote a review May 2022
Wokingham, United Kingdom24 contributions8 helpful votes
Couldn’t fault the rooms. Although they were a bit dated, they were comfortable and did the job. The reception staff were lovely and very helpful. However, the breakfast was disappointing and far too expensive for what it was. Location and history were amazing though!
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: Eat elsewhere for breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dawn Archibald, General Manager at Best Western Queen's Hotel
Responded 4 weeks ago
Dear Gretel Thank you for taking the time to share your feedback. I am pleased you enjoyed your stay We acknowledge your dissatisfaction with Breakfast and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely, Dawn Archibald
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mill66 wrote a review May 2022
Motherwell, United Kingdom16 contributions2 helpful votes
Room, views - great - Staff - superb. Dundee is a vibrant city that deserves your attention - The Queen's is a great base to discover it. Next to everything - The V&A, The Discovery - along the road from a great restaurant called Frank's (With secret cocktail bars)
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dawn Archibald, General Manager at Best Western Queen's Hotel
Responded 4 weeks ago
Dear Mill66 Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At The Queens Hotel we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely, Dawn Archibald
Read more
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PRICE RANGE
US$71 - US$138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western dundee, dundee best western
FORMERLY KNOWN AS
BEST WESTERN Queens Hotel
LOCATION
United KingdomScotlandDundee
NUMBER OF ROOMS
53
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Frequently Asked Questions about Best Western Queen's Hotel
Which popular attractions are close to Best Western Queen's Hotel?
Nearby attractions include Discovery Point (0.4 km), Dundee Contemporary Arts (0.07 km), and Penguin Statues (0.4 km).
What are some of the property amenities at Best Western Queen's Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and free parking.
What food & drink options are available at Best Western Queen's Hotel?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Best Western Queen's Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Queen's Hotel?
Conveniently located restaurants include Gallery 48, Empire State Coffee, and Ciao Sorrento.
Is Best Western Queen's Hotel located near the city center?
Yes, it is 0.6 km away from the centre of Dundee.
Does Best Western Queen's Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Queen's Hotel?
The staff speaks multiple languages, including English, Spanish, French, Portuguese, and Polish.
Are there any historical sites close to Best Western Queen's Hotel?
Many travellers enjoy visiting Verdant Works (0.7 km), Claypotts Castle (5.9 km), and Drinking Fountain (2.8 km).
Does Best Western Queen's Hotel have any great views?
Yes, guests often enjoy the river view available here.
Is Best Western Queen's Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.