The Merchant Hotel

16 Skipper Street, Belfast BT1 2DZ Northern Ireland
Traveler (1767)
MerchantHotel VictorianTwin
Room & Suite (591)
Berts Bar at the Merchant Hotel
Dining (324)
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About

4.5
#12 of 48 hotels in Belfast
4.7 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Merchant Hotel offers unparalleled five-star service and the height of luxury in the heart of Belfast's historic Cathedral Quarter. The rich history and heritage of our grade A listed building is complemented by a wealth of modern, multi-award winning facilities and services with every comfort the modern traveller could wish for. We look forward to welcoming you to your home from home in Belfast.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Fitness / spa locker rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Taxi service
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Seating area
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Northern Ireland Tourism.
5.0 of 5 stars
HOTEL STYLE
Art Deco Style
Charming
Languages Spoken
English

Location

16 Skipper Street, Belfast BT1 2DZ Northern Ireland
3,464Reviews21Q+A100Room tips
Traveler rating
  • 2,640
  • 413
  • 182
  • 137
  • 93
Time of year
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Popular mentions
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Detailed Reviews
Christopher J wrote a review Jan 2020
New York City, New York15 contributions57 helpful votes
5.0 of 5 bubbles
This is a wonderful "Old School" hotel. Top notch, friendly service throughout. We spent the Christmas holidays visiting family in Belfast. We booked one of the few suites and requested (and paid for) extensive decorations, including a wreath on the door, a decorated Christmas tree and garlands over the fireplace in the sitting room, as well as specific hard to obtain beverages in the mini-refrigerator. All was provided, tastefully and cheerfully. It was a Christmas home away from home. The suite's ceilings were sky high. Several of the cheerful staff came by to see the suite, but not before requesting their visits. I don't believe in a lifetime of travel I've ever seen a friendlier or more helpful group of hotel workers from the maids to the concierge. And now one word of warning,,,as has been mentioned elsewhere, the noise from outdoor bars etc., is colossal, and in our experience lasted well after 2am.
Bottom line? Bring some noise cancelling sleep buds if you're not out partying until 2 am yourself.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gwenda30 wrote a review Jul 2020
Newcastle, United Kingdom37 contributions19 helpful votes
5.0 of 5 bubbles
My husband and I just stayed 1 night bed and breakfast for our 20th wedding anniversary. We wouldn’t normally spend so much for a night £273, but pushed the boat out for the special occasion. The room was absolutely beautiful, Art Deco, very comfortable bed and bathroom was delightful with a free standing bath tub. Breakfast was nice, it was waiter service, I would prefer the buffet type, but maybe it had to be this way because of COVID-19. Unfortunately the spa was also closed because of the pandemic so that was very disappointing. The decor and style of the entire hotel was like a step back in time and very much to my personal taste. We were able to park our car in a nearby multi-storey car park for a reduced rate of £15.
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonie S wrote a review Feb 2020
2 contributions1 helpful vote
5.0 of 5 bubbles
I was lucky enough to have been gifted a voucher for the Merchant for Christmas just past, and I couldn’t have been happier with it!
We got a deal in the winter sale
Over night stay, breakfast , 3 course meal for £230 with full use of the thermal suite.
From the minute we arrived the hotel staff couldn’t have done enough.
I’m currently on crutches after a knee surgery and the team in both the hotel and Berts jazz bar where we had dinner went out of the way to help me in any way they could. We stayed in the Art Deco room, it was beautiful, spacious and had all the extra touches anyone could wish for in a luxury hotel.
The food and drinks at berts were amazing - the staff were so informative and polite and great at recommending something for us to try

This is a simple over night stay we will always be Comparing too!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John M wrote a review Feb 2020
6 contributions7 helpful votes
2.0 of 5 bubbles
We stayed for 1 night for a friend’s wedding and while we didn’t really get to enjoy what the hotel had to offer (as we were busy at the wedding) we were initially impressed with the hotel so we booked another night the following weekend to celebrate my wife’s birthday.

A few issues caused us to change our opinion of the hotel on our second visit 1 week later:

We had booked dinner at a nearby restaurant and before dinner we had planned to have cocktails in the hotel bar. We arrived to the bar and stood at the bar for 10 minutes without any of the staff acknowledging us. I requested a cocktail menu which I was given without any further advice. We waited another 15 mins to be acknowledged and order our drinks before one of the waitresses approached us at the bar to advise they had no seats available. I advised that we were staying in the hotel and she responded “it doesn’t matter we have no seats available” I asked if we could order a drink and sit at the bar and she advised that we couldn’t order a drink without a table. She advised us to go to to the adjoining bar public Berts to try there. We arrived at a busy Berts and stood for half an hour at a busy bar full of people who are not residence of the hotel. We eventually gave up and left to have a drink at the Spaniard bar. I have honestly never stayed in a hotel where we were unable to be served a drink due to capacity restrictions in the hotel bar.

The following morning the capacity issues continued. We arrived at breakfast giving ourselves enough time to have breakfast then visit the spa facilities after. On arrival to breakfast the host advised that there was not enough tables. We waited for over 30 mins for a table to come available. Eventually when we were seated, service was slow and as a result of these delays we only had 20 mins to use the spa in a rush before compulsory check out time. Again I have never stayed in a hotel where you have to wait for tables to come available for breakfast.

When we arrived at the spa the steam room and sauna facilities were good however the rain shower has issues with pressure and the amount of water actually coming out of the shower head. Also, the hot tub had only room for 6 people so as there was 6 people using it and others queueing to use it we didn’t have time. There is room for a second hot tub in this area so I can’t understand why the hotel would not invest in a second hot tub (as other hotels have) to ensure everyone can use the facilities.

We had an Art Deco room which was spacious and well presented however the above issues meant I was left with a sour taste when settling the £260 room rate and £25 parking rate on departure. In my opinion, the amount we paid was not worth the experience.
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AJH wrote a review Jan 2020
67 contributions9 helpful votes
5.0 of 5 bubbles
From the moment we pulled up outside and handed the car keys over for valet parking our stay was effortless and first class. My wife (on her birthday) really appreciated the free upgrade to a suite, topped off by an excellent meal in the great room topped off by cocktails. Defo a night to remember. I would highly recommend for that special occasion .
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paulaelk wrote a review Jan 2020
4 contributions
5.0 of 5 bubbles
I would just like to thank the kind staff of the Merchant Hotel for an most memorable and unbelievable stay. From check-in, to the absolutely amazing room, the afternoon tea, to dinner at the cloth ear and wonderful door staff at the night club.

We had breakfast in bed the next morning band can I just say this was the nicest breakfast delivered to ourroom with compartments to keep the food piping hot. The last thing was the hair dryer usually you get the worst hairdriers in hotel rooms it was such a professional one I bought one myself before Christmas. The standards are very high in this hotel.

Thank you again 5 stars all around will definitely be back asap they go that extra mile also.

Kind regards
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Date of stay: October 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crazyclairesse wrote a review Aug 2021
Northern Ireland48 contributions111 helpful votes
5.0 of 5 bubbles
My husband and I take the pleasure of spending every wedding anniversary we celebrate at this exquisite hotel and our 21st was no different in only that for this one we were renewing our wedding vows along with our immediate family.

From we entered until we left this hotel delivered an expertise & professionalism in ALL areas that quite frankly we find hard pushed to finding in any other hotel as its just on a whole different level altogether.
From check in, to dinning, ALL staff are professional but at the same time have a warmth who give top quality service but at the same time make you feel welcome.

The visual surroundings on entering the Merchant are wonderfully grand and everything gleams! The loft suite that we had the most wonderful pleasure of staying in on this visit is decorated with plush furnishings and although darker in colours, this only adds to the opulent that it is.
The beautiful personal touches of a turndown service and card to congratulate my husband and I on our anniversary, made the experience feel even more special & fabulous.

My family and I dinned in the Great Room which is wonderfully grand with all its surroundings including its decor but at the same time it felt intimate in our setting. The food this hotel delivers is presented as the most beautiful art on your plate and every mouthful is heaven to the palette! The staff in the Great Room were amazing with their knowledge & professionalism but they also had a lovely friendliness which gave their expertise a warmth.

My husband and I could never take for granted the 'wonderful' of this magnificent hotel - EVERY aspect of it delivers sumptuous & grand. Spending such a wonderful occasion here, celebrating our love with our family was truly blissful in itself but to mark the occasion in such fabulous surroundings, along with such wonderful staff only made our memories MAGICAL - this hotel isn't just a place, its a feeling.
Thank you to ALL the staff that my family & I had the pleasure of MEETING & also to the staff behind the scenes that clearly work so hard to give the amazing standards we received.
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alison G wrote a review Jan 2020
Bangor4 contributions1 helpful vote
5.0 of 5 bubbles
I was gifted an overnight stay plus 2 course meal in the Cloth Ear but upgraded to 3 course meal in Berts Jazz Bar for just £11 (2 people). Everything was just perfect - the art deco bedroom room was stunning, the meal and live jazz were excellent. We had a gorgeous cocktail in the hotel's beautiful cocktail bar, and breakfast in the Great Room - one of the most beautiful settings you could imagine. The sauna, steam room and roof top hot top made it all extra special, and the staff were friendly and helpful. Couldn't fault it.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GTW11111 wrote a review Jul 2020
Hillsborough, United Kingdom83 contributions107 helpful votes
5.0 of 5 bubbles
We stayed for 1 night in July and had the most relaxing luxurious time, whilst feeling very safe. The staff were taking all necessary precautions but also tried really hard to remain as friendly and engaging as we have come to expect from The Merchant. They were so attentive, even stepping in to ask a guest in the Cocktail bar to socially distance as he'd just plonked himself down right next to us.
The Art Deco rooms are gorgeous and so spacious, the king beds are genuine super kings. The bathroom could hold a house party.
The icing on the cake is the Great Room, recently redecorated but maintaining its grandeur. The evening meal is exceptional in every aspect from the quality of food, choice of wines and most importantly the highest levels of customer service.
We enjoyed ourselves so much, we've already rebooked for next month!
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Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Art Deco rooms are just so chic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MysteryteaDrinker wrote a review May 2022
Larne, United Kingdom99 contributions14 helpful votes
4.0 of 5 bubbles
I treated myself today with a well earned cuppa.............

I have an important anniversary coming up so thought I would pop into the Merchant in Belfast to see if I can get the recipients an afternoon tea voucher 😊
While there of course I took the opportunity to have a cup of tea, as you do, experience, atmosphere, presentation, customer service and attentiveness are major factors even when you are only ordering one pot.
I was directed to the foyer where the server, I must say, is a valuable member of staff, really friendly, attentive, professional & polite. You have a choice of suede or leather seats to make yourself comfortable while dining, I opted for the leather bound settee.
My choice of tea today was the Merchants own blend speciality that I thoroughly enjoyed. The server brought a tray full of cubed sugar with the dainty tongs, a gorgeous silver gleaming pot, tea leaf drainer, jug of milk & of course the cup, saucer, serviette plus a shortbread biscuit. I was in heaven ❤
Looking around they have a black and gold theme with gold suede chairs & random pink ones , black leather suites and if you look up that is when your jaw hits the deck because the ceiling, pillars, Cupids & chandelier are just fabulous 👌
🔖£5.89 for a pot that I got about 5 cups from.
As this is a classy establishment I would give them a 4 out of 5 due to the below observations -
👉The marble table where I sat had noticeable smears on the surface (cleaning apparel must have needed rinsing) but it was unappealing.
👉 My cup was dirty and I had to ask for replacement (Just a dishwasher problem really I assume).
👉 The last few cups of tea were freezing.
👉 A number of the backs of the suede chairs look to be stained.
👉I am a confident person but it was a little disconcerting when a few of the staff were laughing and whispering to each other.
👉 My back was breaking but then it was probably my fault as I sat on the leather suite instead of the backed suede chairs 🤔
👉 The large rug is gorgeous but an insurance claim waiting to happen as the chair legs bunch the sides up to a degree an elderly or a patron not paying attention could trip.
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Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stay19013939048 asked a question Feb 2024
Where to park
Answer from david c
Dromore, United Kingdom214 contributions137 helpful votes
There is a multi storey car park across the road, and if you show your ticket at Reception you get a discounted rate.
Beth asked a question Jul 2023
Birmingham, Michigan1 contribution
Are certain rooms remodeled?
Beth asked a question Jul 2023
Birmingham, Michigan1 contribution
Does this hotel have air conditioned rooms?
Answer from KMcB7
Richmond, United Kingdom4 contributions
Hi there, sorry I can't help, we just had an amazing dinner
Answer from Catherine
Galway, Ireland235 contributions146 helpful votes
Carpark is across the road from the hotel and offers a discounted rate. Worth noting if you drop your bags at the hotel before going to the carpark, you have to do a loop to get to it, even though it's just across the road given the one way system.
Elizabeth M wrote a tip Apr 21
Newtownards, United Kingdom10 contributions10 helpful votes
3.0 of 5 bubbles
"Avoid wearing leisure wear even if you are going to the spa if you want to eat there."
Read full review
Simon P wrote a tip Apr 18
Wakefield, United Kingdom127 contributions60 helpful votes
5.0 of 5 bubbles
"Adequate parking across the road"
Read full review
michelle Q wrote a tip Apr 9
Buncrana, Ireland35 contributions46 helpful votes
5.0 of 5 bubbles
"Car park opposite gives discounted rates for hotel. Lovely toiletries and use of umbrella. Staff are fantastic"
Read full review
david c wrote a tip Mar 2024
Dromore, United Kingdom214 contributions137 helpful votes
5.0 of 5 bubbles
"The roof top hot tub is not particularly hot in the afternoon, its better first thing after being covered all night. Saunas are fine."
Read full review
Briony m wrote a tip Feb 2024
London, United Kingdom4 contributions2 helpful votes
5.0 of 5 bubbles
"Book it, you won’t be disappointed "
Read full review
Not the right property for you?
There are more places to choose from in the Belfast area.
PRICE RANGE
₱20,228 - ₱26,951 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
merchant hotel belfast
LOCATION
United KingdomNorthern IrelandBelfast
NUMBER OF ROOMS
62
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE MERCHANT HOTEL - UPDATED 2024 Reviews & Price Comparison (Belfast, Northern Ireland) - Tripadvisor

Frequently Asked Questions about The Merchant Hotel
Which popular attractions are close to The Merchant Hotel?
Nearby attractions include Belfast Pub Crawl (0.2 km), GoT To Escape (0.1 km), and Kelly's Cellars (0.4 km).
What are some of the property amenities at The Merchant Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Merchant Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Merchant Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Merchant Hotel?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Merchant Hotel?
Conveniently located restaurants include Blu Restaurant, The Northern Whig, and Bank Square Brasserie.
Are there opportunities to exercise at The Merchant Hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does The Merchant Hotel have airport transportation?
Yes, The Merchant Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Merchant Hotel located near the city center?
Yes, it is 0.6 km away from the centre of Belfast.
Are any cleaning services offered at The Merchant Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Merchant Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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