Booked meal in Berts Jazz Bar for 8.30 which I have to say was great however we arrived early at 7.15 to have a drink and we’re told there was no room in bar to try cocktail bar. When we went there we were told it was full and we could wait 10 minutes to get a table and we were shown into a corridor to sit and wait!!! After 20 minutes we were taken to a table in the bar. We then waited another 30 minutes for our drink by which time we had to leave to go to Berts for dinner. Was most unimpressed with the whole experience!
staff very friendly and helpful. they were able to answer all the questions. the food was really nice and they have fast service. Well work saving up for, and enjoying the luxury once in a while. Beautiful elegant hotel, with fantastic staff. The evening meal in Bert’s Jazz bar
What a hotel! It’s a special place, in a great location, right in the middle of a great city. From the staff, to the rooms (we stayed in the art deco style rooms which are amazing) to the restaurants or bars on site, they are all really top class.Having a drink in the rooftop hot tub overlooking Belfast was special and definitely recommended. A wee bit more expensive than other accommodation but you get what you pay for, which is a special experience. Top class, we’ll definitely be back.
Beautiful elegant hotel, with fantastic staff. The evening meal in Bert’s Jazz bar with accompanying music was special as was the breakfast in the stunning banking hall. A truly memorable stay and we can’t wait to return.
We decided to have a romantic overnight stay in one of the Art Deco rooms with a fine dining meal on Sunday evening before the start of the working week. As usual, we were not dissapointed with great accommodation and a super meal. Well work saving up for, and enjoying the luxury once in a while.
Another fantastic stay at this wonderful hotel. The staff are very good and most helpful. The hotel itself is beautiful, the interior is so grand and striking. The room was perfect, with lovely attention to detail relevant to our stay. Thank you! Breakfast was probably the best I'll have this year, and in early January, that's saying something. If you are thinking of staying, you must. A wonderful experience, thank you to all the staff who makes this possible. ⭐⭐⭐⭐⭐
I don’t think I could have been more impressed with our one night stay to celebrate our wedding anniversary. We received a very warm welcome with the added boost that we got upgraded to a suite. Within 20 mins we were enjoying the rooftop hot tub with a glass of champagne. On return from our night out, with lots to do all within walking distance, there had been a turn-down service and we were greeted with a nice card, balloon and chocolates, congratulating us on our anniversary. The next morning we got up at our leisure and enjoyed another visit to the rooftop hot tub and also the jacuzzi, we had a great breakfast which included the traditional Irish breakfast, but a shoutout for the blackberry smoothie. We had lots of time with the relaxed midday checkout. This really was a 5 star experience. I would highly recommend it.…
Room: We got an upgrade on arrival and stayed 3 nights in a huge art deco room with very comfortable beds, a huge bathroom with a very nice shower (great water pressure). The room was clean and very nice. Only downside is that you hear the noise from other rooms. Also somewhat from the bars downstairs, but we were on the 5th floor which made it much better. Breakfast: The breakfast was a disappointment for a 5 star hotel. No buffet, you have to order à la carte with a very limited selection. The food itself was ok. Room service: Super fast and delicious! Gym: Nice gym with friendly staff on site. Spa: Unfortunately, we couldn‘t use it as everything was booked out. Make sure you book in advance if you want to go. Bar & The Great Room: We went to the bar at 2pm to have cocktails before our afternoon tea at 3pm. The cocktails were good and the atmosphere nice. The afternoon tea was impeccable!! I wrote a separate review for that. Location: The hotel is in the city center and you can walk to many shops and restaurants. We also walked farther to the Ulster museum which took us ~30min. Service in general: Very friendly and great service. Sometimes it gets crowded due to the limited space, but we never went to restaurants at peak times. The front desk staff was always very friendly. We checked out before the breakfast opened, but were offered two coffees which was very nice.…
A celebration for my husband's birthday . We were greeted on a blustery day to a warm & welcoming smile from Natalie on the desk . We were checked in quickly and wasted no time in seeing our luxurious Art Deco room . We had use of the Roof Hot Tub . Our room was so spacious and had everything we needed with a turn down service . We had dinner in Bert's which was the best , service was very good with staff explaining the dishes and helping with the choice of wine Breakfast was relaxed and although the great room was busy we were shown to our seat and enjoyed a beautiful breakfast. Can't wait for our next visit .
Had a really great 2 day stay at the Merchant Hotel. The room was lovely (we went for the Victorian Twin) - a really good size and most comfortable beds ever! The hot tub, sauna & steam room were an added bonus & we made good use of them. All of the other facilities - the restaurants & bars were brilliant - particularly enjoyed cocktails in Bert's Jazz bar. The location is really central so we walked everywhere. And the big plus were totally helpful staff who went that extra mile . Would definitely recommend - you won't be disappointed.