Crowne Plaza Belfast, an IHG Hotel
117 Milltown Road, Belfast BT8 7XP Northern Ireland
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About
#11 of 54 hotels in Belfast
Location
Cleanliness
Service
Value
Travelers' Choice
A refined modern hotel in a parkland setting near central Belfast, with stylish dining, complimentary car parking and an indoor pool. Chic and contemporary rooms at Crowne Plaza Belfast feature air conditioning, a flat-screen TV and free Wi-Fi. Executive rooms benefit from access to the Club Lounge with complimentary snacks, hot drinks, soft drinks, continental breakfast and limited alcoholic beverages in the evening. The Green Room is the signature restaurant at Crowne Plaza Belfast offering a seasonal menu. Authentic Indian cuisine is available at the hotel and The River Bar lounge offers relaxed and family friendly all-day dining. Guests have full access to the hotel health club with gym, 20m swimming pool, sauna and steam room. Crowne Plaza Belfast is nestled in the heart of the Lagan Valley Regional Park with a wealth of walks, parks and cycle paths, with the hotel’s children’s play room making it ideal for family breaks. Offering 21 meeting rooms from the Boardroom up to the 900-seater Ballroom, Crowne Plaza Belfast is the region’s premier conference hotel. Business travellers and leisure guests like the location, just 15-minutes’ drive from city centre, convenient to Titanic Belfast and city centre shopping and convenient to the main road network. Both city airports are a half hour drive and Dublin is 2-hours by car.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Taxi service
Business Center with Internet Access
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Salon
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Location
39Car recommended
Grade: 39 out of 100
1113Restaurantswithin 10 km
380Attractionswithin 10 km
3612Reviews27Q+A100Room tips
Reviews
Traveler rating
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Most Recent
Catherine K wrote a review Yesterday
The hotel was amazing room was very clean reception staff was so nice and very helpful very child friendly I went with my cusion and my 2 children and stayed 2 nights for both my child and cusion birthday room service was amazing and even sang happy birthday I wasn't keen on first floor restaurant menu due to my kids being fussy so wee ate in bar and the food was beautiful and staff so kind and helpful couldn't fault this place in anyway would highly recommend staying with or without family
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Room was lovely and comfortable. Staff was lovely and helpful. Pool, jacuzzi, steam and sauna facilities were great. Dinner in the river bar was lovely chicken wing starter, chicken burger and brownie dessert was great. We got Breakfast included had a good selection. Fruit was lovely and fresh. The hot breakfast was alright sausages and eggs were nice but bacon was hard and the black pudding was so fake and rubbery. The small bread rolls were hard too.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We booked my parents into the hotel for a birthday present, the room was amazing We also went for a meal, the food was amazing and the staff went over and beyond and we had a beautiful booth. I would highly recommend this place, so relaxing 😌
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
IHG chain hotels are going downhill fast and this is another on the way. Rooms are nice enough and clean, however hotel is massively let down by food and beverage situation. I booked this hotel out of group loyalty. It’s in the middle of nowhere but boasts 3 restaurants….only one of which was actually open on the night I checked in. The one that was open was the river bar. River bar has a VERY limited menu. On top of this it was chaos. I sat at a dirty table for ten minutes and during this time I wasn’t even acknowledged nor the table cleaned. I left and ordered room service. Room service food was ok. Breakfast….I am beginning to feel that IHG chain hotels have a minimum requirement for what the group believe should be offered at breakfast. Most seem to just about meet the minimum. Unlike many other hotels there is nothing to delight at breakfast. Just the basic cereals, poorly cooked hot breakfast. Every hotel seems to have a chef that doesn’t understand how to cook the fat on bacon. This hotel was no exception….it’s a crown plaza serving possibly the most uninspiring breakfast I have seen in a while…the bear minimum… I doubt I would stay at this hotel again…Belfast has many others.…
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Don’t bother with breakfast, find somewhere else if you have time
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We travelled to Belfast for an ice hockey tournament and I chose the Crowne Plaza as I am an IHG member. The hotel is excellently located and I have to commend Madelina in the front desk for ensuring that our stay was exactly what we had expected. She went out of her way to ensure everything was in order, thank you very much.
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: The food offerings in the bar are limited to ensure you check restaurant times
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alice Swan, Guest Services / Front Office at Crowne Plaza Belfast, an IHG Hotel
Responded 6 days ago
Hi P9408AC, Thank you for taking the time to tell us about your experience at Crowne Plaza Belfast. Please know that your feedback is extremely valuable to us and that we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I will be sure that your kind words are passed on to Madalina, she is a true asset to the hotel 😊 We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Crowne Plaza. Warm Regards, Alice Swan Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Arrived late evening , check in was really welcoming just what you needed after a hard day travelling Allocated club room on 2nd floor Extremely good facilities for business traveler , great desk with plus points and also usb Very well equipment bathroom Large king size bed Dined in restaurant , quiet but attentive staff great menu just lacking caloric values for me Gym extremely well equipped with pool Parking on site free - Normally brand loyal to Hilton but swayed with free on site parking Overall would book brand and hotel when next in Belfast
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alice Swan, Guest Services / Front Office at Crowne Plaza Belfast, an IHG Hotel
Responded 3 weeks ago
Hi derbydays, Thank you for the wonderful review. I am thrilled to hear about your wonderful stay and to hear all the lovely comments about the staff and facilities. We look forward to welcoming you back to IHG and Crowne Plaza 😊 Warm Regards, Alice Swan Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked the hotel for a last minute treat for my family to celebrate New year's Day with the intent to enjoy a nice relaxing swim and meal. The family room was spacious and nicely decorated however the sofa bed was very uncomfortable and lacking for the 4star price. The swimming pool and foyer were both very cold which took away from the pleasure in both areas. The river bar was a very nice atmosphere, great service however aiming for the last treat of the Xmas period we booked to eat in the upstairs restaurant, big mistake wish led we had of stayed downstairs. The menu was very poor in the choice of Indian cuisine,the service very slow and poor for 4star in fact I had to get up and enquire as to where my desert was 30 mins after it was ordered. Three of us ordered the tikka Masala which tasted nothing like tikka. All in all there are better hotels in Belfast to choose from. Disappointed with this hotel.…
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alice Swan, Guest Services / Front Office at Crowne Plaza Belfast, an IHG Hotel
Responded 4 weeks ago
Hi X6822LLkerryt, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Warm Regards, Alice Swan Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Highly recommend this hotel after a lovely night away here. Check in was quick and easy. The information sheet given at check in is very informative and came of great use. The room is very tastefully decorated. We had an excellent night sleep. The bed, duvet and pillows were very comfortable and we heard no noise the entire night, The hotel as a whole was spotlessly clean. A special mention to Rio in the restaurant who was warm, welcoming and friendly. We love that you can mix and match from the spice menu and the traditional menu. The food was exceptional!! Breakfast was very busy but the chefs were constantly putting out fresh food and there was an excellent variety of hot and cold options. We throughly enjoyed the use of the spa during our stay and especially like that you can make use of these facilities even after check out. It was a nice way to prolong our stay at the Crowne Plaza. We will certainly be back! …
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alice Swan, Guest Services / Front Office at Crowne Plaza Belfast, an IHG Hotel
Responded 4 weeks ago
Hi U4433VVlisac, Thank you for taking the time to review your stay with us. I am delighted to read about your excellent experience and will be sure to pass your lovely comments onto Rio and his team as they work extremely hard to ensure our guests have an unforgettable stay. We look forward to welcoming you again. Warm Regards, Alice Swan Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first stay even through have lived in Belfast my whole 37 years. Staff were absolutely fantastic throughout during all interactions. A very special mention to Maggie in the restaurant, couldn't have been nicer at breakfast, a credit to the hotel. We stayed for New Years Eve with no real plan so just had a relaxing time, availed of the business lounge which given then time of year was just being used by us. It was nice to just relax. Breakfast was superb, very well presented and both chefs very pleasant. Potato bread done perfectly. After breakfast we took a walk down to the Lagan River and walked a 1.8mile loop. Nothing too challenging but really pleasant. Enjoyed late check-out and again magnificent staff. Already booked again for February.
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bring something to walk/run/cycle (if you also have a bike). Lovely routes in either direction...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alice Swan, Guest Services / Front Office at Crowne Plaza Belfast, an IHG Hotel
Responded 1 Jan 2023
Hello AdamNorthernIreland, Thank you for the really wonderful review on your recent stay with us and I will be sure to pass your feedback onto Maggie and the team as they work extremely hard to ensure our guests have a fantastic stay. I am so pleased to see that you have already booked your next stay for February. We look forward tow welcoming you back. Warm Regards and Happy New Year, Alice Swan Hotel Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointed with my treatment by staff regarding payment. I booked and fully paid for 2 nights upon arrival. I booked a 3rd night through reception on the 2nd day and was told I could pay later or tomorrow. The next day my key card with disabled without my knowledge and while standing in reception after the swimming pool wet and with my young child in a towel I was told I needed to pay now ie in order to get the key to the room. I was absolutely shocked by this. I was given the key card reluctantly and I told them we would come back down and pay. Some time later they rang the room again stating I needed to pay NOW Hotel refusing to confirm their policy requires full upfront payment and told me verbally the reason they were chasing my imediate payment was because someone walked out of the hotel without paying and a receptionist was made foot that bill. General manager has told me like all hotels they require swipe of card....which they already had from previous nights....and thats not at all what I was told. I was told I needed to 'pay now'. Have had no reply from the hotel requesting comment on their full upfront payment policy and why I was told I was to pay as a customer walked out without paying. Have received no apology other than- manager is sorry if I FEEL it was handled incorrectly. I dont need anyone to apolpgise for my own feelings. Girl on reception seemed more sorry. Iv no issue paying for a hotel stay before, during or after but I absolutely have an issue not having being communicated to properly regarding payment policy, being told I had to pay now while standing wet in reception, having the room called and being told to come down and pay and finally a ridiculous reply from the general manager whos sorry for how I feel. Really crazy client treatment and not to the standard of IHG.…
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Christo Botha, General Manager at Crowne Plaza Belfast, an IHG Hotel
Responded 30 Dec 2022
Dear treenio, I do apologise and I am sorry that this incident has affected your stay in such a way, especially since you decided to extend your stay after your first two nights. We have a variety of rates available at the hotel, some requiring pre-payment whilst for others guests can choose to pay on arrival or authorise a card for payment on check out. Your authorisation on check in would not have covered your additional night and therefore a further swipe of the card was required. I'm sorry if this was not clearly explained more clearly. When you extended your stay the team did offer to come to reception later that evening or the following day, highlighting that further authorisation was needed. I am glad that you the opportunity to speak to our Front Office Manager prior to leaving the hotel and she was able to address the issue directly. Kind regards, Christo Botha General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$124 - US$181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada plaza, belfast hotel belfast, ramada belfast, belfast ramada
FORMERLY KNOWN AS
Plaza Hotel Belfast
LOCATION
United KingdomNorthern IrelandBelfast
NUMBER OF ROOMS
153
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Claim Your ListingCROWNE PLAZA BELFAST, AN IHG HOTEL - UPDATED 2023 Reviews & Price Comparison (Northern Ireland) - Tripadvisor
Frequently Asked Questions about Crowne Plaza Belfast, an IHG Hotel
Which popular attractions are close to Crowne Plaza Belfast, an IHG Hotel?
Nearby attractions include Titanic Belfast (6.8 km), Black Axe Throwing Co (6.6 km), and Timescape - Live Escape Games (5.4 km).
What are some of the property amenities at Crowne Plaza Belfast, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Belfast, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Belfast, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Belfast, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Belfast, an IHG Hotel?
Conveniently located restaurants include Panjab carryduff, Nu Delhi, and Hope Street Restaurant.
Are there opportunities to exercise at Crowne Plaza Belfast, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Belfast, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Belfast, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Belfast, an IHG Hotel?
Many travellers enjoy visiting Crumlin Road Gaol (6.5 km), Falls Road (4.8 km), and Shankill Road (5.9 km).
Is Crowne Plaza Belfast, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.