Holiday Inn Express Belfast City, an IHG Hotel
106 University Street, Belfast BT7 1HP Northern Ireland
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Dining (37)
Room & Suite (28)
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About
#24 of 55 hotels in Belfast
Location
Cleanliness
Service
Value
Travelers' Choice
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Kids stay free
Children's television networks
Taxi service
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Vending machine
Highchairs available
Meeting rooms
Photo copier / fax In business center
Baggage storage
Newspaper
Outdoor furniture
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Desk
Housekeeping
Interconnected rooms available
Safe
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Quiet
Languages Spoken
English, Russian, Spanish, Hungarian and 4 more
Location
88Good for walkers
Grade: 88 out of 100
47Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Contact
106 University Street, Belfast BT7 1HP Northern Ireland
Getting there
BotanicAnkara Metro6 min
677Reviews11Q+A75Room tips
Reviews
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Excellent hotel and staff. Very rarely do you find a hotel that everyone is so friendly. Meals are first class and the whole place is spotless. Can highly recommend. Special mention to Martina who was so helpful. The hotel is very close to the city centre and the bus and rail station.
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Parking seems limited.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
Stayed here before and loved it. Staff are very friendly and always on hand to help out. Location is quite good.rooms very clean and the view we had this time was amazing. Bathrooms had an amazing shower with my favourite toiletries. Tray with different teas. Coffee with milk / sugar on the tray was nice. Room was perfect for myself and my daughter.Starbucks inside this Hotel which is amazing.
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: About a 10 min walk into the Center but it’s a lovely walk.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ciara C wrote a review Nov 2022
Wasn’t happy with how my move to a different hotel was communicated and I still haven’t had a response to my complaint to the reservations manager. Will not be staying in a holiday inn again. They don’t warn you about being moved to a different hotel
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express Belfast City, an IHG Hotel
Responded 15 Dec 2022
Hi Ciara C, Thank you for choosing our Holiday Inn Express hotel brand for your visit to Belfast City and for sharing your feedback. I am glad to have been a host to one of our valued guests. I trust that all is well. We always want to offer top-notch service and accommodation. I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our Hotel Management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also have sent you a private message to obtain additional details about your stay. I hope to serve you again should your travel bring you back to the area. Safe travels, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reasonably priced hotel. Clean comfortable bedroom with tea/coffee making facilities. Breakfast was self-service with a great variety of hot choices. Receptionist was very friendly and told us the hotel was booked out. Despite this ,there was no noise. I would recommend this hotel to anyone.
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Date of stay: May 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This is a very lovely hotel! We were here for 7 nights and all services were top notch right from the reception to house keeping department. Nice breakfast too. We will definitely use again, when next we are town.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Farouk Adetugboboh, Guest Services / Front Office at Holiday Inn Express Belfast City, an IHG Hotel
Responded 23 Apr 2022
Dear Nwanga, Thank you for your positive feedback on your recent stay in Holiday Inn Express Belfast Queens Quarter while you were in Belfast! We are so pleased and thankful for your positive review and to see you had a lovely stay and felt that our hotel exceed a lot of your expectations for a whole 7 days! The housekeeping team will be pleased to know that you have noticed all their efforts to keep our hotel clean and kept up with our IHG Clean Promise and hygiene standards located in all public areas. I am glad to hear that you found our reception team members top notch, as we always try and give our guests all the information available and we are always on hand to assist with any questions or queries our guests might have. I will also be sure to pass on your great comments to the breakfast team at Holiday Inn Express as they are always delighted to hear about positive review and how they impacted your start of the day! Thank you again for staying with us and we hope to see you again in the near future. Best wishes, Chantel Cruse Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry to say our night away in this hotel was the worst night I've ever had in any hotel and I've been to a lot. Do not stay in room 101 for your own sanity....its over a service door and from 6am the doors were banging continuously. We had to turn the TV on to camouflage the sound and that didnt even work...breakfast wasnt great sadly....there was no scrambled egg left and it took a 10 minute wait for it to come. We brought all this to the receptionists attention when asked how are stay was....only to be fobbed off with a round of drinks!! Sent an email as a follow up to let the management know so no one else had to go through the same stress...took a second email to get them to reply with a "thank you for bringing this to our attention" Wont be coming back here I'm afraid.....
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express Belfast City, an IHG Hotel
Responded 19 Mar 2022
Hi nicholek833, Thank you for making us part of your visit. We strive to offer quality service and I understand that your recent experience was not as satisfactory as expected. I am sorry for the noise, limited breakfast options and level of service received. Our team would like to assure you that your thoughts about our service lapses are heard. We would like to gather more details to communicate this with the relevant teams. I sent you a private message and hope you respond soon. Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception. All the best, Alice P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To whom it may concern, I booked a break away with lidl breaks for Thursday the 24th and Friday the 25th of February 2022. I chose the holiday express inn in Belfast and we were really looking forward to the break away. When we arrived at the Holiday express inn, we parked and brought in our luggage. We went to reception to check in and the receptionist said 'oh we have been closed since January 31st'. I was confused as I knew that lidl breaks allowed me to book the break for the midterm break and I had received a reminder email 72 prior to my stay? Reminding me of my upcoming stay. The receptionist said that everyone should have been contacted to say that their stay would no longer go ahead. I showed the lady my email and told her I was not contacted about this inconvenience. We had travelled 2.5 hours and at this stage we were tired. The woman went off to find out more and then said that we'd now be staying in the Hampton and hilton in Belfast. She argued again with me that I was contacted! I stated again that I was not contacted only with a reminder email about my upcoming stay in the Holiday express inn. We left feeling very hard done by and shocked at how the woman wasn't in anyway apologetic. She just kept saying that we were contacted. We arrived at the Hampton and hilton where they told us that this wasn't the first time this had happened and they had the same situation just that very day where a woman had to get a taxi across to the other hotel. It wasn't a great start to our stay and left a lot to be desired.…
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Farouk Adetugboboh, Guest Services / Front Office at Holiday Inn Express Belfast City, an IHG Hotel
Responded 2 Mar 2022
Dear Guest, Thank you for taking the time to leave a review- Your valued feedback helps us improve our facilities and services. Please accept my sincerest apologies in regards to your stay. Unfortunately the hotel had to close and all of the remaining guests were contacted by either mail/Voicemail. Unfortunately in your case you did not receive this and it impacted your stay. This is not of usual standard and rest assured when the hotel reopens we will be more than thrilled to welcome you to us. All of our residents that had booked with us were treated with a upgraded room to the 4* Holiday Inn or 4* Hampton By Hilton for the convenience. We understand this may not be to your liking although is the best we can offer until reopening. I'm terribly sorry again about your negative experience. Feel free to contact me anytime on:- fom@hiexpressbelfast.com if your ever in Belfast again in the near future. Kind regards, Chantel Cruse Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A very clean and nice room and comfy bed. Views werent brilliant as our window saw directly into a persons bathroom and they often had the window completely open. The staff were very friendly, breakfast was very standard. Only thing to complain about other than the view was when our room was cleaned, our tea/coffee and handwash was not replaced despite having none left.
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express Belfast City, an IHG Hotel
Responded 8 Feb 2022
Hi T2167IQemilyp, Thank you for taking the time to write us the feedback on your visit. We strive to offer our guests quality service and comfort. I'm sorry to hear that your experience wasn't satisfactory due to the view from your window and room essentials that were not refilled. I have shared your review with the hotel management for improvement and trust they'll address this and make sure this will not happen again. I hope you still consider us again and give us another chance to host you the next time you visit the area. Regards, Virgil N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for two nights last weekend. I know it’s a budget hotel but: Stain on room carpet, plus two towels we had had what looked like rust stains on (asked reception for replacements but had to chase for them) Room was clean but tired looking A large number of what looked liked asylum seekers in hotel In a student area, lots of bedsits so not the best kept area Next to a building site. Work started at 9am on Saturday, no idea on a work day Plenty of secure parking though.
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Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express Belfast City, an IHG Hotel
Responded 31 Jan 2022
Hello jonathanr497, Thank you for choosing to stay with us and for sharing your experience with the accommodation. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the room upkeep and towels. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. I have shared your comments to our hotel management to address this immediately and I am confident they will take steps so this doesn’t happen again. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+ = Had an enjoyable stay at the Holiday Inn Express. Check in was pleasant and efficient. Staff were friendly. Room was well appointed. Ample parking to the rear of the hotel. Could walk to the city. - = Breakfast selection was good but the hot breakfast was only warm. There could have been more tea and coffee supplies in the room. Info on tourist attractions in the area would be a plus.
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Date of stay: January 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ALSO KNOWN AS
holiday inn express belfast city queens quarter hotel belfast, holiday inn belfast
LOCATION
United KingdomNorthern IrelandBelfastQueen's Quarter
NUMBER OF ROOMS
171
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Claim Your ListingHOLIDAY INN EXPRESS BELFAST CITY, AN IHG HOTEL - UPDATED 2023 Reviews & Price Comparison (Northern Ireland) - Tripadvisor
Frequently Asked Questions about Holiday Inn Express Belfast City, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Belfast City, an IHG Hotel?
Nearby attractions include Queens Film Theatre (0.5 km), Botanic Gardens (0.4 km), and The Belfast Empire (0.4 km).
What are some of the property amenities at Holiday Inn Express Belfast City, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express Belfast City, an IHG Hotel?
Top room amenities include a flat screen TV, a desk, and a view of the mountains.
What food & drink options are available at Holiday Inn Express Belfast City, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express Belfast City, an IHG Hotel?
Yes, free public parking nearby, a parking garage, and secured parking are available to guests.
What are some restaurants close to Holiday Inn Express Belfast City, an IHG Hotel?
Conveniently located restaurants include Himalayan Restaurant Belfast, Molly's Yard, and Maggie Mays Botanic Cafe.
Are any cleaning services offered at Holiday Inn Express Belfast City, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Belfast City, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express Belfast City, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Russian, Portuguese, Thai, Romanian, and Hungarian.
Are there any historical sites close to Holiday Inn Express Belfast City, an IHG Hotel?
Many travellers enjoy visiting Crumlin Road Gaol (2.7 km), Parliament Buildings (6.4 km), and Falls Road (2.2 km).