Beds were so comfy, room was really clean and the staff were so helpful and friendly. Was only meant to stay 1 night but ended up staying 2!.. didn’t want to leave . Breakfast was really good value for money .. and everyone really looked after us
I have just returned home from a long weekend in Belfast and I had the good fortune to stay here. My partner is Gold so the hotel very kindly upgraded us to the Exec Floor. The lady who checked us in couldn’t have been friendlier. We were allocated room 1111. Great view over the City with side views of the Samson and Goliath cranes, the Titanic museum, the Lagan and Stormont in the distance. The room, and indeed the hotel, has undergone a modern refit. The room was great. The bed was huge but a little on the firm side for my taste. That’s just a preference however. It was spacious with nice furniture and a decent TV. The bathroom was a bath/overhead shower combo. I prefer cubicles but it done the job! We used the restaurant for breakfast each morning and there was a variety on offer including cooked and cold options. The quality was excellent and the chefs served the hot food. All staff were friendly and we were walked to a table each morning. The hotel put up notices to say that they were being affected by the self isolation issues resulting in 10% of the staff being unavailable. I have to say that they coped tremendously well and there was no noticeable decline in service. Finally, the location is superb. A few minutes walk to Lagan Station, St George’s Market and you can reach most of the popular city centre locations in about 10/15 minutes walk. If it’s a dry day as it was for us you can reach the Titanic in 25 minutes. All in all well done to all the staff for their professionalism, hospitality and warm welcome to Belfast. I had a superb time in the city and wouldn’t hesitate to return. Would throughly recommend the Hilton if you’re considering it. Enjoy your visit.…
the place didn't surprise me with anything at all, an ordinar hotel with a bad smell from the sewage system. luckily we only had to stay there for one night, breakfast just like hotel nothing special..
Lovely clean and comfortable room, with everything we needed for our stay. Friendly welcome from all staff in all areas. Tasty food with great service. Special mention to the staff in the restaurant/bar, with a special mention for Nicholas....nothing was too much trouble. Great location with convenient paid car parks, train station nearby, bus stops nearby.
We stayed 2 separate nights in March. On both occasions we had to wait for room to be ready. On the first we arrived about 3.30pm and had to wait until 4.00pm. On the second occasion we arrived at about 6.30pm having pre booked a room. We were told that the pre booked room was not available and a room would have to be prepared. We waited 10 minutes. Dinner on the first evening was fine but on the 2nd was a disaster. After been shown to a table and selected drinks and food, maybe 30 guests arrived from the nearby concert hall. They were given preference over us. We had to remind the waitress about our drinks after 30 minutes and we’re just about to walk out when our only course arrived 1 hour after ordering. It seems that the Hotel is not adequately staffed to deal with the number of guests. I either choose Hilton or Marriott, on this occasion Hilton won because of its close proximity to Lanyon Place Railway station, but on my next visit to Belfast I will have to think hard.…
We had a great stay in the Hilton Belfast. Extremely friendly, helpful and professional staff. Couldn't do enough for us. The concierge Tony Heagney was absolutely superb, helped in every way possible, taxi's, restaurants, sightseeing. Would definitely return.
Stayed as a couple at Hilton, very impressed with overall service, quality and cleanliness of room and other areas of the hotel. The bar was lovely to relax in until 1am. Only downside was the restaurant for evening meal, food was lovely but not enough of it for the price. That aside, everything else was great and we will certainly stay again.
other than the lovely room, the great food, the superb location, the general staff at the Hilton, especially Anna was phenomenal! I stupidly left my handbag in the lobby when I left for the airport...realising only when I got out of the taxi! I called, Anna had the bag and sent it on its own via a taxi. She called to let me know it was on it's way, gave me a time line and asked me to call her when I got it! I am astounded! no where else have I ever had this level of care !
Myself and a bunch of seven school friends (we left school in 1972!) spent a night in the Hilton Belfast recently. It was not my first visit and hopefully it won't be the last. We took the Enterprise Train from Dublin and it gets you door to door in just over two hours. The very welcoming faces on Reception - Tony, Claire and Malachy - are literally a three minute walk from the Station. The Hilton is perfectly located for a stroll over to St George's Market or to the nearby shopping districts. A twenty five minute walk brings you to the magnificent Titanic Exhibition. I had taken the Black Taxi tour several years ago but did so again on this visit. It is hugely informative as to the background of the troubles and the years of conflict between the two communities. Even though the hotel was almost full, and there was also an Awards function on that night, the bar staff moved quickly to ensure no one was left waiting. I think Ciaran filled my glass on several occasions. The rooms are spacious and comfortable - and spotless. After a late night in the Duke of York Pub, breakfast was a welcome diversion. There is a fantastic choice in the self-service buffet and if you don't like scrambled or fried eggs, the Chef will be happy to rustle up a boiled egg or poached eggs, if that is your preference. Our train back to Dublin did not depart until 6 pm but John, the extremely obliging and friendly Concierge, was more than happy to stow our bags for the day. All in all, full marks again to all the staff at Hilton Belfast who ensured we enjoyed an excellent stay in Lanyon Place.…
Hotel is a great central location with great staff. During our stay, my wife had interactions with Claire at the front desk on several occasions. She was extremely helpful and friendly and yesterday went above and beyond to make our visiting family feel welcome. It’s the little things that go a long way.
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