Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located a short walk from Great Victoria Street Station, the new 4-star hotel is an ideal base for a city centre break to Belfast. The hotel is a short distance to many of Belfast's popular attractions such as the Titanic, the Cathedral Quarter and Waterfront Hall. The modern rooms feature complimentary Wi-Fi, flat-screen TVs and safes, plus tea and coffeemaking facilities. Amenities include a casual restaurant and bar. Four state-of-the-art meeting rooms are also available.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Northern Ireland Tourism.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
Location
20 Brunswick Street City Centre Location, Belfast BT2 7GE Northern Ireland
Maldron Hotel Belfast City
4.4 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Maldron Hotel Belfast City is frequently celebrated for its prime location, making it an excellent base for exploring the city's offerings. While the rooms are often found to be clean and comfortable, a number of guests have pointed out concerns regarding room size and maintenance. The service garners compliments for its friendliness and professionalism, though there have been mentions of delays in room readiness.
Amenities like comfortable beds and breakfast variety are appreciated, but some visitors have remarked on issues with room features. Opinions on value are mixed, with some praising the pricing and others critiquing additional costs.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We accidentally booked at the wrong location in Belfast (there are 2). Last minute on a busy Friday night, the front desk was able to accommodate us and we were only charged for the location where we actually stayed. After checking in, my father and I enjoyed a wonderful dining experience in their restaurant provided by Cara, Conan and Niamh as they were highly professional and charming. Dad had the baked cod while I had fish and chips, both dishes were so delightful we cleaned our plates. We would like to thank the staff, especially Cara, for making our night a special one. We recommend a stay while here in Belfast.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Gatt, General Manager at Maldron Hotel Belfast City
Responded Oct 2, 2023
Hello jesseg633 Thank you for this great review following your recent stay with us. All of the team are focused on guest satisfaction and are happy to help when needed. I will insure they see your comments and we look forward to your return in the future. Regards, Mike.
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Niamh, Sasha and Michael at the front desk 10 out of 10 not only for their knowledge and thoughtfulness. They were the best..
The operations manager, Pam I’d like to give accolades to her as well
The hotel is placed in a great location, walking distance to everything Belfast city but also like to give a special accolade to Nina. The housekeeper who was very good when I arrived at that hotel she was the only one that actually cleaned the room and cleaned it properly.
I would suggest that Nina be the train to the trainers train the trainer program and she could perhaps give some reference to some of those other housekeepers that were cleaning the rooms
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Date of stay: July 2024Trip type: Traveled with friends
Room Tip:Get your information from the front desk those people are very informative and can direct you to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela O'Brien, Other at Maldron Hotel Belfast City
Responded Jul 19, 2024
Dear Helen L, Thank you so much for taking the time to leave your fantastic feedback! We’re thrilled to hear that Niamh, Sasha, and Michael provided outstanding service and that you enjoyed the hotel's prime location. We're also pleased to know that Rita's attention to detail in housekeeping made a significant impression. We look forward to welcoming you back for another excellent stay! Regards Pamela O'Brien
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Just back from an overnight stay in the Maldron with my husband for his birthday. We arrived early on Saturday before the room was available and the reception staff kindly stored our bags whilst we went shopping in the City Centre. When we arrived back we checked in - an executive king size room on the 11th floor. The room inc bathroom was spotless. It was kitted out with everything you would need inc tea/coffee machine and Sky TV. We were also greeted with a beautiful welcome card from the hotel staff on wildlife flower seed paper that my son and daughter will be delighted to plant ❤️. We were in a corner room with a fantastic view with the city lights in foreground and the Belfast hills in the distance. The bathroom was a good size, great lighting and a fantastic shower. Just make sure to put down the floor mat as the shower door doesn’t slide which is fine though. We didn’t have an evening meal in the hotel as we had other plans made but from what we saw on our way out the food and portions did look good! We did have breakfast though and there is anything you could wish for. All your cooked items inc potato and soda bread (that I don’t remember being provided in a number of other hotels), Fresh fruit salad, nuts, seeds, wide selection of cereals, continental breakfast, porridge on order, wide selection of breads and also a separate gluten free section with bread, cereal, milks etc. Great value hotel in the centre of Belfast City with friendly and courteous staff. Would definitely stay again!
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashutosh Kumar, Other at Maldron Hotel Belfast City
Responded Jan 28, 2023
Dear rosinw414, Thank you for taking the time to share your experience. I am delighted that you enjoyed your stay with us and that we we able to exceed your expectations. Your feedback and thanks have been shared with the entire team, of whom I am very proud. I very much look forward to welcoming you back in the near future. Kind regards Ashutosh Kumar Deputy General Manager
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The hotel is a building with long corridors and little natural light. Like ship cabins. It is all carpeted, hallways and rooms.
The rooms on the south side face a narrow street with very high offices and therefore without views and little natural light. If the window opens you see the office workers and they see you.
Breakfast is abundant if you choose English, but very limited if you want pastries. Few cold cuts. Offers basic fruit salad (with melon especially) and bananas.
The elevators did not always work and sometimes at breakfast time only one of three worked, another was broken and another was carrying suitcases. We decided to go down the twelve flights of stairs.
The key cards were misconfigured again and again and we had to go many times to have them programmed to be able to enter and use the elevator.
We had room 1215 and it was not the "luxury" that was promised. Some three stars better for space and features. When we first arrived, the bed had the sheets wrinkled as if they hadn't been made (they didn't make it again until a few days later and it was then perfect). There was a grate hanging from the ceiling. They had it repaired the next day.
The staff was generally correct, some more friendly and others very unfriendly. They should improve the room and cleaning service, which is very fair, not to mention that sometimes it has errors, as was the case with the bed that was probably used when arriving at the room.
On a positive note, we had a problem with the suitcase lock and they helped us very efficiently.
We expected more.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Pedir habitaciones del lado norte o oeste. El sur es oscuro incluso en pisos altos.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is well located. However check in is very late, and they are inflexible about it. It was explained to reception that NOT all rooms become available at 14:30 on the dot but we could not check in one minute earlier. Check out was at 11:00 AM, and considering the late check in, this was disappointingly early. Upon checking with the reception manager, an exception could not be made. ("If we make the exception for you, we will have to do it for all"). Most people check out WAY earlier however, and there was NO way the cleaning staff could clean ALL rooms at 11:00. And considering check in is at 14:30 only, a complimentary extension of an hour would have been appreciated, but alas.....
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela O'Brien, Other at Maldron Hotel Belfast City
Responded Jun 10, 2024
Dear JuRut, Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconvenience you experienced during your stay. We understand your frustration regarding the check-in time and the inflexibility you encountered. While we strive to accommodate early check-ins whenever possible, our check-in time is set to ensure that all rooms are properly cleaned and prepared for our guests' arrival. We do our best to balance the needs of our guests with the time required for our cleaning staff to prepare rooms for incoming guests. We appreciate your understanding and patience in this matter. Your feedback is valuable to us, and we will use it to review our policies and procedures to ensure that we are providing the best possible experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Warm regards, Pamela O'Brien
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Stay here at least once a month and always have a pleasant stay and love the room. Sadly not today. I have been given a disability access room right next to the lift. The shower has a round curtain and is tiny due to having a huge seat in it for a disabled person. The bed is also very low to the floor and definitely not king. The mirror is missing the QRcode as advertised and the only way to find out information about the hotel and restaurant room service etc is to go downstairs or get someone from the restaurant to go through the full menu over the phone. I called and asked to change rooms but it's not possible
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela O'Brien, Other at Maldron Hotel Belfast City
Responded Sep 16, 2024
Dear Joanne C, Thank you for your continued loyalty and for sharing your honest feedback with us. We're truly sorry to hear that your most recent stay did not meet the high standards you’ve come to expect from us. We apologize for the inconvenience caused by your room allocation for this stay and for the issues you encountered with the shower, bed, and missing QR code. We understand how frustrating this must have been, especially given your regular stays with us. While we're disappointed we couldn’t accommodate your request for a room change this time, we’ll do our utmost to ensure you're placed in a more suitable room for your future visits. We hope to welcome you back to the hotel soon, Sincerely, Pamela O'Brien
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The hotel is very well located in the heart of Belfast, easy to reach from the central bus stops and only a few minutes walk from the City Hall - you can even easily walk to the Titanic museum if you wish so, takes about 30-40 minutes.
As for the interior of the hotel, it looks quite modern and fine on the ground floor, but when looking a bit more closely it became evident that at least in my room some fresh paint here and there would be welcome. Holding the complete flushing apparatus of the toilet in my hands on the first evening was also not a convincing experience, though help to solve the issue came quickly.
I had dinner once in the restaurant and while it took ages before the meal arrived, it was actually very good if slightly too expensive for what it was. The breakfast however depended a lot on whether it was busy or not - and mostly it was busy as many groups seem to use the hotel and get up early for their tours. Refilling cheese or pastries took quite some time, if at all, and there was absolutely no variation during the several days I stayed.
Some staff were very friendly, others quite reserved.
As I've done all my sightseeing I wanted to do in and around Belfast, it is unlikely I will go back to that place. But it's still an acceptable choice if you can ignore some of what I mentioned above. I would definitely not book the breakfast though, there's plenty of cafés etc around to grab something.
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Date of stay: September 2023
Value
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela O'Brien, Other at Maldron Hotel Belfast City
Responded Oct 26, 2023
Dear sb75muc, Thank you for taking the time to share your feedback.It is feedback like this that we learn from and use to improve. We are delighted to hear that you found our location ideal for your trip to Belfast. Although all your sightseeing in Belfast has finished we do hope to welcome you back to Maldron Belfast City soon. Sincerely, Pamela O'Brien
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We stayed at the Maldron for a Belfast weekend, and found it comfortable and excellently located. The room replenishment (water, soap, teabags etc) was a little hit and miss. The restaurant was only average.
Although in the middle of a district full of late-night places and a room facing the street, it was quiet which made for a good sleep.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela O'Brien, Other at Maldron Hotel Belfast City
Responded Nov 13, 2024
Dear Rosie D, It sounds like the Maldron's location and room comfort made it a great base for your Belfast weekend! While the room amenities could use some more consistent attention which we will address, it’s good to hear that you found the room quiet and comfortable. Thank you for sharing your feedback with us and we hope to welcome you back to Maldron Belfast again soon. Sincerely, Pamela O'Brien
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Such a lovely hotel, a ray of sunshine in an otherwise drab part of Belfast. Well situated to grand central station. Lovely welcome from reception staff. Quick check-in and up to the well lead out modern room, comfortable beds, great shower, two bottles of water provided, just perfect. We were attending a gig in the Ulster hall which was a hop skip and jump away. We came back to the bar area for a nightcap. Again friendly staff, maybe would have liked some music channel playing on TV but that's just something personal. Breakfast the next morning was lovely and plentiful. Cereals, fruit, yogurt, cheese, ham, breads, bacon, sausage, eggs etc fruit juices, teas and coffees. Lovely dining area, plenty of space and again lovely staff. We got our parking ticket checked before leaving and it reduced the overnight parking to £12, saved £10. Remember to book for breakfast, the receptionist was on the ball and reminded us when checking in. Would definitely use here again
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela O'Brien, Other at Maldron Hotel Belfast City
Responded Nov 13, 2024
Dear Beverley P, It sounds like you had a fantastic experience at the Maldron, with friendly staff, a well-laid-out room, and a plentiful breakfast spread. It's great to hear the location was so convenient for your plans, and the parking discount is a nice bonus! Thank you for taking the time to share your feedback with us and we are delighted that our hotel’s welcoming vibe and helpful amenities really contributed to your stay. Sincerely, Pamela O'Brien
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Stayed here as our other accommodation fell through. The hotel was well located and central. The room was nice albeit quite small. The towels were very small and lacked anywhere to hang them. There was no fridge and so medication needed to be kept in ice, although the ice machines were not working.
As I say, it was a good location, but suspect that you could get similar standard in the same location a lot cheaper.
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Date of stay: October 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela O'Brien, Other at Maldron Hotel Belfast City
Responded Oct 26, 2024
Dear StacksnTressels, Thank you for your feedback. We're pleased to hear that our central location was convenient for you. I understand how essential it is to have adequate facilities, especially when storing medication, we do provide a fridge at reception to store these items for our guests, I do apologize that the ice machines were not available during your stay. We aim to provide great value for every guest, and I’ll pass along your comments to our management team for review. We appreciate your input and we hope to welcome you back to Maldron Belfast in the future. Sincerely, Pamela O'Brien
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There are more places to choose from in the Belfast area.
PRICE RANGE
₱6,766 - ₱11,296 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomNorthern IrelandBelfastCity Centre / Golden Mile
NUMBER OF ROOMS
237
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
