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The Thames Riviera Hotel

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The Bridge Bridge Road, Maidenhead SL6 8DW England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (148)
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About

#8 of 11 hotels in Maidenhead
Location
Cleanliness
Service
Value
Situated on the banks of the River Thames by Maidenhead Bridge, this splendid Edwardian building provides the gateway to Maidenhead, just half a mile away. Car parking for guests. Housing a total of 52 bedrooms, with 18 situated in the Waterside Lodge which is sited to the rear of the main building. Many of the well appointed bedrooms offer superb river views and others balconies, which overlook the terraces and River Thames. The Hotel has a renowned restaurant and bar in The Blue River Cafe which has been the place to be for over a decade with its fantastic food and lively atmosphere.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Outdoor furniture
Sun terrace
Laundry service
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Room features
Soundproof rooms
Desk
Housekeeping
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, French, German, Hungarian and 4 more
937Reviews13Q+A100Room tips
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Bobsyerman wrote a review Oct 2020
Bristol, United Kingdom16 contributions3 helpful votes
The staff were okay, but the management needs sorting out. We were given a room which was okay, nice to have a river view, but when I tried to have a shower in the morning, no water came out. Zilch. This is unacceptable as we'd paid for a room with an en-suite shower. I informed the reception when we checked out, then wrote three times to the manager to point this out but never even received a reply. It's understandable if the plumbing sometimes doesn't work but I would have expected at least an acknowledgement from the managers, maybe even an apology. No, nothing. I was intending to return for three days with my parents, but obviously have given up that idea. Don't trust these people, because if anything goes wrong they won't even give you the courtesy of a reply. They really don't care.
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Date of stay: October 2020
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malibu23 wrote a review Oct 2020
Island of Anglesey, United Kingdom53 contributions13 helpful votes
This Hotel has so much potential, great location but that’s where any positives end…. We stayed at the hotel as part of a wedding party over the August bank holiday weekend. After arriving on the Friday afternoon we were given room 204. This room had a strong unpleasant damp smelling odour and a hole in the ceiling so after complaining we were moved to room 202. I find it hard to understand how they found it acceptable to give a room in this state to a paying customer? We were happy enough with room 202 despite the vibrating floor from what we think was air con below the room. However that evening it was time to get ready to go out with the wedding party. My husband showered first and the shower tray immediately blocked after a short time so he couldn’t finish showering. I phoned reception and was told there was nobody from maintenance to look at the shower and that the hotel was full so I couldn't move room. I was asked if I could cope until the morning when maintenance were back in. I couldn't as I was meant to be going out for the evening and needed a shower after a long journey. Furthermore I needed to shower first thing on Saturday morning in order to get ready for the wedding. The receptionist told me the only option was to give me a key to a single room in order to shower there, I was given keys to room 210 to use as our shower room. This was down the corridor and around the corner. Saturday morning I spoke to reception again to ask what was going on. It seemed that nobody had been informed of the issue with our room and it hadn't been chased up. I was told that they would get maintenance to check the room today. I was offered to change room however I had no time to pack up all of our things as we had a wedding brunch to attend and when returning to the hotel needed to get ready for the wedding ceremony straight away. Therefore we continued using the shower in room 210 under the impression that our shower would be fixed on Saturday afternoon whilst out at the wedding. I asked if there would be some form of refund for the inconvenience to which I was told they would have to check with management first. I was never updated on the answer to this. On returning from brunch the shower still hadn't been sorted and it was then time to go out to the wedding ceremony. On returning to the room after the wedding just after 1am, still nothing had been done with our room and nobody had kept us updated as to what was going on. We asked at reception, again there didn't seem to be a handover so they didn't know and they said to ask to move rooms in the morning (Sunday). Funnily enough after speaking to some guests at the wedding party, it turns out they were in fact in room 202 on Thursday night but had chosen to check out early on Friday and find elsewhere to stay due to the condition of the accommodation and issues with the shower and vibrating floor. Again I find it hard to accept they decided to give somebody this same room already knowing there was an issue with the shower that hadn’t been resolved? I went to reception on Sunday morning to ask for an update on the situation with our room to be told that maintenance hadn't been. I expressed my dissatisfaction with the situation, especially with having to go up and down the corridor to use a separate room and shower. Bearing in mind I'm pregnant and wasn’t feeling my greatest at the time, I really could have done without the inconvenience. I again asked if there was any update on some kind of refund for the inconvenience as I had asked the previous day. The man at reception stated the only refund he can give is 10%, which only worked out at approximately £23, which to me I find an insult considering the situation and inconvenience caused throughout our stay. It was meant to be an enjoyable bank holiday wedding weekend away, having travelled far I was hoping to relax and enjoy my stay. Instead I felt like I spent a lot of the weekend attending at reception to chase up the situation with our room seeing as no staff member chose to keep us informed as to what was going on, or as to what wasn't going on as the situation still remained unsolved throughout our stay. We were moved to our third room since arriving on the Sunday afternoon, room 211, as our shower still hadn’t been sorted by this point. I was given managements email from reception staff in order to request a refund as they were only able to refund 10% of our stay, which is a total insult considering. I was told the only way to request a further refund was through the general manager who conveniently wasn’t working all of a bank holiday weekend?! I e-mailed management on the 30th of August but didn’t receive a reply. I re sent the same e-mail again on the 5th September, but this time copying the hotel e-mail in just in case, it is now the 26th of October and I still await a reply!!!! You’d think they would at least have the courtesy to reply. Absolutely shocking customer service…..avoid at all costs.
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Date of stay: August 2020
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Cardiardaith wrote a review Sep 2020
Wales, UK162 contributions79 helpful votes
Location good and a grand old building but the place is not as nice as what appears on the website. Right on River Thames and the old bridge leading in to Maidenhead town centre. Good free car parking. Room adequate but nothing exciting. Bath wasn't spotless and windows don't open much so fan was essential. Surprised that cushions, throws and hospitality folders and guides in room despite COVID restrictions. Outdoor terrace tables had been adapted to booths and one way system in evidence in restaurant. Wasn't tempted to eat there though as it currently operates a limited menu and not much atmosphere. Maidenhead is over-developed and a bit grim so suggest Marlow or Cookham as far nicer places to stay in.
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Date of stay: September 2020
Rooms
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Room Tip: No lift and narrow staircase so ask for specific floor if you have lots of luggage
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2 Helpful votes
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Sue wrote a review Sep 2020
16 contributions15 helpful votes
I chose this hotel as we were having a meal at the fat duck on Saturday 19th Sept. We arrived and checked in and although we thought the hotel appeared run down we would give it the benefit of the doubt. Our 1sr T night was horrendous as the beds were so uncomfortable. The management did give our friends a room change which was good but they had no other suitable room for us so we stayed put. I had booked 2 executive doubles and they were definitely not executive. They were clean so that was a bonus. The staff made up for bad nights sleep and Wendy was brilliant when serving us breakfast. The food was really good but would not go back.
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Date of stay: September 2020
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tpip16 wrote a review Sep 2020
London, United Kingdom85 contributions50 helpful votes
1 night stay Couple Room only Staff friendly COVID rules maintained Great location easy to find car parking small but always managed to find space River seating plenty of tables Nice views of the River plenty to watch No meal smelt lovely Clean tidy Room double comfy River views Hair dryer Plenty of plugs Nice comfy chairs Coffee making lots choice Bath & shower Complmentry toiletries Towels soft Good decor clean Top floor room a tall person would struggle in the shower as ceiling low Near by loads to do bars restaurants places to visit
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Date of stay: September 2020Trip type: Traveled as a couple
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PRICE RANGE
US$71 - US$141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
thames riviera maidenhead, thames riviera hotel
LOCATION
United KingdomEnglandBerkshireWindsor and MaidenheadMaidenhead
NUMBER OF ROOMS
52
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Frequently Asked Questions about The Thames Riviera Hotel
Which popular attractions are close to The Thames Riviera Hotel?
Nearby attractions include Escape3600 (1.0 km), Boulter's Lock and Ray Mill Island (1.1 km), and Maidenhead Heritage Centre (1.1 km).
What are some of the property amenities at The Thames Riviera Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Thames Riviera Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Thames Riviera Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Thames Riviera Hotel?
Conveniently located restaurants include Emanuela’s, Thai Orchid - Maidenhead, and Bakedd.
Which languages are spoken by the staff at The Thames Riviera Hotel?
The staff speaks multiple languages, including English, French, German, Portuguese, Polish, Romanian, and Hungarian.
Are there any historical sites close to The Thames Riviera Hotel?
Many travellers enjoy visiting St. George's Chapel (8.0 km), Dorney Court (3.3 km), and All Saints Church (7.3 km).
Does The Thames Riviera Hotel have any great views?
Yes, guests often enjoy the river view available here.