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Hotel Indigo Stratford Upon Avon, an IHG hotel

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4 Chapel Street, Stratford-upon-Avon CV37 6HA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (429)
Dining (41)
Room & Suite (28)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Stratford Upon Avon, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 32 hotels in Stratford-upon-Avon
Location
Cleanliness
Service
Value
Travelers' Choice
In the heart of this Shakespearean market town is Hotel Indigo® Stratford-upon-Avon, you’ll find our boutique hotel surrounded by the wealth of culture this idyllic town has to offer. Steeped in history and home to William Shakespeare we share our neighbourhood with his 16th-century birthplace, as well as one of the most famous theatres in the world; Royal Shakespeare Theatre. You only have to step out of our door and you’ll see New Place; exquisite gardens and commissioned artwork designed to celebrate the family home of William Shakespeare. You will recognise links to the Bard and reflections of Stratford’s heritage throughout the design of our boutique hotel rooms, restaurant and bar. Parts of our boutique hotel date back to the 15th-century; a wealth of history and character.
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Property amenities
Parking
Free internet
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Special diet menus
Meeting rooms
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English, Spanish, Italian, Polish
385Reviews3Q+A47Room tips
Traveler rating
  • 321
  • 45
  • 15
  • 4
  • 0
Time of year
Traveler type
Language
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  • English
Popular mentions
5113 wrote a review Yesterday
Berkshire, England140 contributions57 helpful votes
So nice to be staying in a hotel again and the Hotel Indigo did not disappoint. As others have said, the location is perfect and the car parking a great bonus. Reception staff were very friendly and helpful. Our room was in the newer wing, very comfortable with all the facilities one needed. Rooms were fairly warm so we kept a window open. We had a room service supper, which was fine and a hotel breakfast. Only criticism there is that we didn't realise, nor were told, that we didn't have to have a fried egg as per the set menu as we actually would have preferred scrambled! A very minor detail really as we throughly enjoyed our stay at this hotel.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
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Response from Hotel Indigo, Owner at Hotel Indigo Stratford Upon Avon, an IHG hotel
Responded yesterday
Dear 5113, Thank you very much for your review. We are very happy to hear that you had a great time at the Hotel and the Reception staff was friendly and helpful. Hope we will see you again soon. Kind regards, Nico Porcel.
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hughkevilldavies wrote a review Jul 2021
Poole, United Kingdom32 contributions11 helpful votes
Location, parking, service, atmosphere, cleanliness all great. Two bugbears, though. The weather was hot, and the temperature in our non-airconditioned room was almost unbearable. So I recommend ensuring you get aircon in your room if visiting in summer. The other thing was the dim lighting almost everywhere. Reading a book or newspaper was difficult in our room and in the lounges. Also one of the staircases that we had to use (no lift) was so dark that a trip or fall was a distinct possibility for the elderly and less agile (that's us).
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
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Response from Hotel Indigo, Owner at Hotel Indigo Stratford Upon Avon, an IHG hotel
Responded yesterday
Dear hughkevilldavies, Thank you very much for your feedback, we always welcome any kind of it as there's always room to improve. The week that you stayed unfortunately was extremely hot, something that we are looking at to try to be prepared for in the future. We also took note about the lighting. We are very happy to hear that the service, cleanliness and atmosphere were great. Hope we will see you again and next time you have a fabulous stay. Kind Regards, Nico Porcel.
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Kim wrote a review Jul 2021
oxfordshire7 contributions9 helpful votes
We stayed here as part of a group, first thing, air con was broken! No communication, we spent half hour trying to work it only to complain about it and to be told it’s broken! No change of room, nothing! It was so hot! Very disappointed. Next thing The milk in the fridge was sour and lumpy, probably because the fridge wasn’t cold enough, but a few of our friends also had this problem. Reception staff aren’t very friendly, they seemed put out by everything I asked.
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Date of stay: July 2021Trip type: Traveled with family
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Response from Hotel Indigo, Owner at Hotel Indigo Stratford Upon Avon, an IHG hotel
Responded 3 days ago
Dear Kiml457, I would like to first thank you for taking the time to share your review through TripAdvisor related to your stay. We greatly appreciate all comments made by our guests, whether positive or for our development as it allows for continued improvement in that which is most important to us, our guest service. I was really concerned to hear that we did not meet your expectations and I am sorry you were very disappointed the air conditioning was not working when you stayed with us. Unfortunately this was due to an unexpected breakdown of one of our condensing unit which we did not know about until our guests reported issue. I completely understand that this situation was frustrating for our guests and I would like to assure you that our teams were doing everything that they possibly could do rectify the situation and I do apologise if this didn't come across. I sincerely hope that this experience will not affect your confidence in our services and Hotel Indigo as a brand. Kind Regards Roxanne Hopkins Operations Manager
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maggiemaggie56 wrote a review Jul 2021
Northampton, United Kingdom1581 contributions144 helpful votes
Arrived at 10am to a very warm greeting on the reception . The Hotel is beautiful . It was easy to get a car parking space and the lady on reception gave us a map and directions for our day out . Came back at lunch time for a drink , we were asked what we wanted so I said a glass of wine I wasn't asked if I wanted small or Large OH had a pint of lager. I couldn't believe the bill was over £16. Its all about money , every time you have a drink there is a service change on it . We went next door and same drinks were £10. We didn't get into our rooms until 3pm which we expected really especially with covid . The room 115 was quite small but had a lovely bathroom with a fab shower . It needs another shelf there was nowhere to put shaving things in there . There was quite a lot of dust in there and the air con was not good at all and we couldn't adjust it . I couldn't find the hair dryer so I rang reception around 10 times , no one answered so I rang the outside line which was answered straight away . We had breakfast included but at £20 I think it should be better . The tea came out after the breakfast that should always come first . For what you are offering £20 is a bit steep. Best things were the staff and the Décor .
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Date of stay: July 2021
Location
Service
Sleep Quality
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Response from Hotel Indigo, Owner at Hotel Indigo Stratford Upon Avon, an IHG hotel
Responded 5 days ago
Dear Maggiemaggie56, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced. Kind Regards Roxanne Hopkins Operations Manager
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Anthony B wrote a review Jul 2021
Kingston upon Thames, United Kingdom309 contributions122 helpful votes
Such a beautiful and traditional hotel, well decorated with care and attention to the history of the building. In a location where everything is easily accessible. My stay was brilliant, from check in too check out. Helen did a fantastic job on reception, was very personable and helpful. I had a room in the traditional part of the building, which was clean and full of all the amenities one would expect. There was complementary diet coke in the fridge, which was promptly swapped out with no issue when I asked for something different. The bed was large and comfortable allowing for a brilliant night's sleep. The despite there being no Aircon (there was a fan provided) on one of the hottest days of the year. The bathroom was clean, with a powerful shower, and even a night light. Due to the nature of the room there was a low beam, which was padded, thankfully. The gym was well stocked for a hotel gym, and like everything else, very clean.
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Date of stay: July 2021Trip type: Traveled solo
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Response from Hotel Indigo, Owner at Hotel Indigo Stratford Upon Avon, an IHG hotel
Responded 5 days ago
Dear AnthonyDB, We are so pleased to hear that you enjoyed your time with us, I have shared your comments with the team and we very much look forward to welcoming you back for a future stay with us Kind Regards Roxanne Hopkins Operations Manager
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PRICE RANGE
US$105 - US$226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel legacy falcon, legacy falcon stratford upon avon
FORMERLY KNOWN AS
The Falcon Hotel
LOCATION
United KingdomEnglandWarwickshireStratford-upon-Avon
NUMBER OF ROOMS
93
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Frequently Asked Questions about Hotel Indigo Stratford Upon Avon, an IHG hotel
Which popular attractions are close to Hotel Indigo Stratford Upon Avon, an IHG hotel?
Nearby attractions include Escape Live Stratford-upon-Avon (0.3 km), Stratford-upon-Avon Minigolf (0.3 km), and The Attic Theatre (0.4 km).
What are some of the property amenities at Hotel Indigo Stratford Upon Avon, an IHG hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast buffet.
Which room amenities are available at Hotel Indigo Stratford Upon Avon, an IHG hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Hotel Indigo Stratford Upon Avon, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo Stratford Upon Avon, an IHG hotel?
Yes, parking is available to guests.
What are some restaurants close to Hotel Indigo Stratford Upon Avon, an IHG hotel?
Conveniently located restaurants include Honey Blue, Plantarium Cafe, and Loxley's Restaurant & Wine Bar.
Is Hotel Indigo Stratford Upon Avon, an IHG hotel located near the city center?
Yes, it is 0.3 km away from the centre of Stratford-upon-Avon.
Are any cleaning services offered at Hotel Indigo Stratford Upon Avon, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Indigo Stratford Upon Avon, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Indigo Stratford Upon Avon, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, Italian, and Polish.
Are there any historical sites close to Hotel Indigo Stratford Upon Avon, an IHG hotel?
Many travellers enjoy visiting Shakespeare's Schoolroom & Guildhall (0.1 km), Anne Hathaway's Cottage & Gardens (1.2 km), and Charlecote Park (6.4 km).