This hotel is situated in a super position within the city and has a car park attached too. It's bright, modern and airy. Very clean, good room furnishings and super comfy beds. Staff are always professional and courteous. Covid has obviously impacted on its usual functionality but saying that it's still doing a great job. Can highly recommend this hotel and I will be staying again soon.
Visited at the end of COVID lockdown. Nice hotel, centrally located. Quite recently modernised. Unfortunately no hot breakfast so switched to room only. York is a nice city. Plenty of history, & quite lively
Lovely room, appreciate the upgrade , bit noisy opposite the pubs but great views over city. Very clean, great friendly staff, on-site parking and everything you need from a budget hotel for business.
From the moment I booked I felt the customer service was excellent. I had some enquiries before I arrived and they were dealt with professionally and promptly. When I arrived I felt welcomed and safe. The room was amazing with a lovely view and the breakfast left at my door in the morning was a nice touch. Both staff members I met on my stay wished me luck with my job interview, which was a nice touch. Thanks a lot and I hope to see you all soon
The location of this hotel is amazing, but comes second to the the team that make me want to stay here. I love my home comforts and would normally prefer to travel home each day after work - but this wasn't the case after staying here for the first week! I really can't fault the hotel and all the staff here. I've been staying at the hotel through 2 lockdowns and 1 very short-lived taste of normal life since November now! The staff here are so welcoming and helpful - very approachable, regardless of the time of day/night. Some might expect this to be 'part of their job' but they really have gone out of their way to accommodate every need and random request and they've definitely added the personal touch. With covid throwing a spanner in the works the food has been delivered to our rooms but the quality has definitely not been compromised. Staff are always friendly, helpful and have a smile on their face everytime they deliver the food, day in day out. I certainly wouldn't envy the task of co-ordinating all the bookings, but the team here clearly have the winning ingredient and make it work. The restaurant caters to all needs - even ridiculously fussy eaters like myself. Claire even suggested nipping to a supermarket for a specific ingredient. And I don't know how she does it, but she adds the personal touch by learning and greeting us by name! When you can't see your family/friends, that personal touch goes a long way and makes you feel a little less alone and almost home from home (way better service at the hotel though!) The rooms have been spotless and soooo comfy! Cleanliness is of a really high standard and visible throughout. A lot of work has clearly been undertaken to keep us safe throughout the pandemic. Attention to detail is clearly at the top of their list. The shower was draining really slowly at one point but in my usual rush I forgot to report it...but to my surprise, on my return, it had already been fixed! Now thst is top notch service! I also stayed at the hotel in between lockdowns with a friend and can honestly say the service did not disappoint. I would definitely recommend and come back for more. An ideal location made even more enjoyable by a winning team of people that go above and beyond to make your stay special, with lots of lovely personal touches along the way. Spot on! …