Booked this through Booking.com for the Saturday of the Bank Holiday weekend. The photos on the website looked great. Not the experience we had. Was given room 9 on first floor, (try to avoid if you can)..It was a double but very small. The small bathroom had just bathroom and toilet with the handbasin being in the main bedroom. The bath and shower could have done with a good clean as brown marks on the tiling and the metalwork could have done with some limescale remover. Not convenient having to use the toilet then go back into the bedroom to wash your hands. Bed was comfortable enough but we spent very little time in the room. No breakfast was available so not sure if this reflected in the price of £75 or not. The main plus point of this hotel is it's location to the station and the city centre. If the rooms were as described and shown on the Bookings.com website I would stay again. But if the experience we had was repeated it would be a big no with that type of room and facilities.…
Stayed at this hotel with my girlfriend and thought we could support a local hotel instead of a premier inn etc but definitely regretted it, arrived at the hotel (which stunk of smoke) and was taken to our room, the tap was dirty with what I imagine was toothpaste or something like that but we wasn’t too bothered. When it came to going to sleep it was near impossible, could hear scurrying coming from underneath the floor boards which I imagine is mice or rats or something, and then could hear scratching coming from inside the walls, we left at 4am in the morning because we literally couldn’t sleep there, would definitely not recommend, tried to contact the hotel but no response so contacted booking.com and they replied with the email in the picture attached.
I was worried after reading reviews but shouldn't have been. Firstly, the location is spot on. Our room was a superior at the front of the building so overlooked the river. We had an email before arrival telling us that they have 2 buildings so we knew that being in their other hotel (literally round the corner) may be a possibility. The man who sorted us out was kind and helpful. Showed us all we needed to know and sorted out our £5 permit which we booked in advance. The room was big enough, towels and toiletries provided and also tea/coffee making facilities. Overall a great little stay and will happily use again.
The room we selected was superior and was very comfortable. The bathroom was large and had a bath and separate large shower cubicle. Clean but a little limited in storage for a weeks stay. Could have done with chest of drawers or some sort of drawer space. Breakfast wasn't provided due to Covid-19 but tea/coffee facilities were readily available. Toiletries provided as well as towels. Permits for parking could be booked from reception at £5 a day as permit holder parking was only parking in vicinity. Very close to centre of Norwich and lots of restaurants within 5 minutes walk.
We booked riverside hotel. Even confirmed that I would upgrade. Got accused of not confirming when it's in my sent box in gmail. Arrived 2 mims early got moaned at. Took to Aspland hotel. The most tiny room I ever seen. You can not be taller than 5ft or you would kick the clothes rail while you sleep. You can't moved the clothes rain unless you don't want use of the bathroom. If it wasn't for the lovely lady that cleans there it would of been really bad value. Especially when premier in would of been cheaper. The room was clean and lovely bath though. Just could not move in the bedroom. There was 2 of us and good job we are both small and 5ft 2.