Holiday Inn Norwich
830 reviews
#20 of 49 Hotels in Norwich
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Ipswich Road, Norwich NR4 6EP England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$111
US$98
SAVE US$13
Free cancellation until 06/08/21
US$111
US$98
SAVE US$13
Free cancellation until 05/08/21
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Panoramas (46) Room & Suite (146)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Norwich
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 49 hotels in Norwich
Location
Cleanliness
Service
Value
Holiday Inn Norwich enjoys an excellent location only 2.5 miles south from Norwich city centre. This Norwich Hotel offers easy access to attractions such as Great Yarmouth, Snetterton; Norwich City FC and Sandringham House & Gardens. This Norwich hotel combines excellent facilities for both business and leisure users, including Kids eat and stay for free*.The Hotel facilities include 119 Air Conditioned hotel Bedrooms, High Speed Internet access in bedrooms, conference rooms and public areas. This hotel in Norwich offers family rooms and accessible rooms too.Holiday Inn, Norwich has 5 meeting rooms which can cater for many requirements for up to 150 people, from Meetings, Christenings, Family Birthdays, Funerals to Weddings. Ample free car parking is available. The Hotel offers a Gym, Sauna, Spa Bath and Indoor Heated 13m Swimming Pool and is complimented by an on-site beauty therapist (pre-booking recommended). The hotel restaurant allows you to dine in an informal atmosphere everyday; serving a full buffet breakfast and extensive dinner menu that caters for everyone. Whether you are looking for sight-seeing, shopping, or exploring the beautiful Norfolk countryside we have it all. Discover the hidden gem of East Anglia that is known as Norfolk. *Terms and conditions apply.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
Location
Full view
830Reviews10Q+A100Room tips
Reviews
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Popular mentions
Comfortable, clean room. Good breakfast. Staff very courteous and pleasant on the whole, especially the restaurant staff at breakfast and the housekeeping staff. We stayed in an executive room which had everything we needed for a comfortable 3 night stay, including a fridge. Snacks and drinks are delivered to your room and ordered through scanning the QR code on the card which is unique to your room. Hot snacks and drinks arrived at our room within 10 minutes of ordering. Parking is included in the room rate and there is ample car parking. Taxi into town cost about £10.
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Exceptional experience. We went for a half term mini break with our three year old. The service was amazing and our little boy was utterly charmed by Darren, who was just so friendly. Carla at breakfast was also lovely and so kind. Room was very clean, and food great value. All staff were well on top of the covid situation and we couldn’t have been better looked after. Top notch.
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Date of stay: October 2020Trip type: Traveled with family
Helpful
2 nights was more than enough! The hotel was tired and soulless and although set in large grounds there was not a plant or bench in sight. Dinner was awful and tasteless in a depressing area. We won't be returning.
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Date of stay: September 2020
Value
Location
Service
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Norwich
Responded 20 Sep 2020
Hello Anna H, Thanks for the stay and feedback. I am very sad and sorry to hear about your dinner experience and that the general upkeep of the property negatively affected your overall satisfaction. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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Very accommodating with rooms as we needed a regular, family and disabled and they put us all near to each other. Considering COVID the stay in general was OK but breakfast was shocking. Waiting over 5 minutes to be seating just staff running past us. They eventually bought a plate of teabags/coffee and a pot of water enough for two cups for 5 people. Must have been another 10 mins before we could get more water. Went for Cerals -no bowls had to ask and wait again. Then went for toast - no bread had to ask and stand and wait again at the toaster. There was a tray for waters and fruit juice again these ran out. My husband asked one waitress for water and she said i am busy! One waitress dark hair was lovely and helped us but the whole thing really was a nighmare. If they just employed one more person to stock everything up and walk round with water for tea and coffee it would be a completely different experience.…
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Date of stay: August 2020
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Norwich
Responded 20 Sep 2020
Hi lesleynottingham1, Thank you for your candid feedback and recent stay at our Holiday Inn Norwich property. We're committed to ensuring your ease and offering quality service. While we're glad to know that you appreciate our accommodating staff and upkeep, I understand that your recent experience was not as seamless as expected. I am sorry that you find our breakfast services less pleasing and unsatisfactory. We always challenge ourselves to be better and feedback like yours will serve as a constant reminder to ensure quality service. I have discussed the situation with our hotel management and I am confident that they'll layout new ways to ensure our guests' satisfaction. As we strive to make each stay as pleasant and comfortable as possible, I do hope we get the opportunity to serve you again when the restrictions are lifted. All the best, Alice P Case Manager IHGService
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Rooms are in a poor state, First room window did not open or close, second room had paper thin windows, so no sleep due to noise. The aircon didn't work. Family rooms, should not be called family if they are that small. Stay down the road at Carow road.
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Date of stay: August 2020
Location
Cleanliness
Service
2 Helpful votes
Helpful
Response from IHG Service, Owner at Holiday Inn Norwich
Responded 19 Sep 2020
Hello JohnJampot, Thank you for your stay and for taking the time to write us a review of your most recent visit. We always strive to provide our guests with the best hotel accommodations possible and I'm sorry to read that the rooms allocated fell below par on this occasion, particularly with its window, air conditioning unit, and the lack of soundproofing. I have forwarded your feedback with the hotel management as a reference to be considered when planning future upgrades of our facilities. Despite the setback, I'm grateful for the high rating you gave in terms of cleanliness and location. We hope that you give us another chance to show that your unsatisfactory stay was an exception. Many thanks, Jonathan A Case Manager IHGService
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PRICE RANGE
US$80 - US$127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn norwich hotel norwich, norwich holiday inn
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwich
NUMBER OF ROOMS
119
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Claim Your Listing Frequently Asked Questions about Holiday Inn Norwich
Which popular attractions are close to Holiday Inn Norwich?
Nearby attractions include Clued Up! Escape Rooms (3.5 km), Escape Hunt Norwich (2.9 km), and Cryptic Escape (3.6 km).
What are some of the property amenities at Holiday Inn Norwich?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Norwich?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Holiday Inn Norwich?
Conveniently located restaurants include That Café, Norwich, Saporita Norwich, and Gem of Norwich.
Are there opportunities to exercise at Holiday Inn Norwich?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Norwich?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Norwich offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Norwich?
Many travellers enjoy visiting Cryptic Escape (3.6 km), History Mystery (3.4 km), and Norwich Cathedral (3.7 km).
Is Holiday Inn Norwich accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.