Without a doubt the worst food I have ever eaten in a hotel. Due to Covid food delivered in boxes to the room but it’s not the fact it’s in a box it’s the quality of the foods the the hotel owners are giving the poor staff and expecting them to serve. It’s also expensive. Have to use this hotel for work but would advise against eating here. The hotel staff are great though. The meal pictured is a chicken snitzel and was over £20
Booked a hotel here for me and my parents on the middle of the pandemic. Very reasonably priced and good price for that you get. We would all stay again. Well done to all the staff - they were very pleasant.
Stayed here for a 2 night break for my boyfriends birthday, stayed in the Amy Johnson suite, the suite was a really good size, the bed was really comfortable, the pool was nice & warm & the jacuzzi was like a bath which was lovely.
Had a 2 night stay here and didn’t eat or pay for any food except fries, not to lack of choice but quality. The pate was almost white and tasted awful served with buttered bread instead of what was on menu. The flatbread dippers were pitta bread with mayonnaise, hummus that was so thin it was like sand spread and the third dip was like smoked cardboard pate, yet again nothing like the menu let alone worth £7. I would certainly not recommend eating here. There was mould on the bathroom wall not what i expect from IHG. The only saving point from this hotel and not getting rock bottom score was your staff, front of house went well out of her way to make my stay better and the bar and restaurant staff were fantastic. So please thank them again and perhaps change food supplier, Gordon Ramsey couldn’t make that stuff taste good. …
Stayed here whilst working elsewhere in Norwich and I like the chain. I usually stay at Carrow Road which is more modern but fancied a change and the gym looked better Everything was as you’d expect from IHG clean and spacious rooms, attentive staff and good value Whilst it wasn’t in perfect condition it felt clean and apart from an issue I later spoke to one of the managers Dan/Dean (apologies for getting the name wrong!) about this was a pleasant stay It needs some money spent on it but that’s not going to happen until this industry recovers not least as this one is located close to Norwich Airport another struggling industry (no noise by the way). Maintenance is slipping such as mould on shower sealant but that’s the worse I saw on that They are aware of Covid and largely are handling it well but having stayed at Stevenage Holiday Inn the next day they have some work to do and it’s obviously not a standardised approach across the chain. Happy to discuss that with management if they wish One negative is the food choice on the table service app lacks much in the way of fresh alternatives or healthy options. I wanted a salad and all there was was a Caesar salad coated in gunk. Be mindful a lot of the food is obviously shipped in and then cooked rather than being freshly prepared (especially dessert) but they are really trying. The breakfast in the other hand was fit for a king with a lot of thought into individually portioned and protected cereals to fruit and mills. Well done on that Hopefully we can all get back to normal soon but for now stay in confidence that your stay will be safe but I would suggest you are prepared to ask staff to get you fresh cutlery rather than that left on tables and see that your table is sanitised before you are seated Thanks guys for making my stay easy…
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