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Best Western Brook Hotel Norwich

Bowthorpe Employment Area, Norwich NR5 9JB England
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Traveler (160)
Room & Suite (135)
Dining (47)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#25 of 43 hotels in Norwich
Location
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Value
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements...
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
24-hour front desk
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Outdoor furniture
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English
831Reviews14Q+A100Room tips
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Jedibassman wrote a review Oct 2022
Thorpe le Soken, United Kingdom5 contributions
What a complete and utter shambles! Would prefer to give a zero as a rating. Booked hotel 1 month in advance to visit my daughter who had just started Uni at UEA. As my wife was feeling unwell on the run up to the weekend I emailed 2 days before travelling to reduce the booking from two nights to one. I was horrified to discover that the hotel was actually closing for a refit( for over a year!) that very day yet they hadnt thought it was worth telling me. I would have turned up only to discover it was closed! They had my email address and phone number but hadnt made any effort to contact me on either. It was alsoway too late to find an affordable alternative. There is no way that a scheduled closure over a year long in duration could come as a surprise and it should have been impossible to have booked a room in the first place. Customer services were not particularly apologetic nor able to provide a reason for such poor service and had to be chased for a response which when it did arrive was risible I will never book another Best Western Hotel.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BJM wrote a review Aug 2022
33 contributions11 helpful votes
The hotel is quite run down and fell short of what I expect of BW. The fact that it was cheaper than travel lodge should have told us something. Needs complete renovation and a deep clean. We were only staying the one night so not the end of the world but would avoid again. The breakfast was good. The bar food quite ordinary. Pizza had a base more commonly seen on a frozen pizza. The menu sounded a lot better than it was. All in all must do better or this place won’t survive
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Yes, book somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mrsd19942022 wrote a review Aug 2022
1 contribution1 helpful vote
Bridal suite given to another guest when we had our wedding there. Spent thousands of hard saved money there. Urine stains and dead cockroaches in the room. Manager doesn’t reply to numerous emails. Not even an apology
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Review collected in partnership with Best Western
Date of stay: August 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SMiriah wrote a review Aug 2022
Oldham, United Kingdom203 contributions27 helpful votes
On booking this hotel the reviews made us feel confident however it wasn’t what we expected. The hotel is dated, it needs an update for example the wall paper was falling off in the room. The room was full of dust and considering one of the guests suffers with asthma we have to clean up as trying to find a member of staff was difficult. One of the main reason for booking this hotel is that it stated air conditioning in rooms. However the air conditioning wasn’t working and when asking they said it’s hit and miss some work some don’t, I think this needs to be stated on booking or at least informed of as its false advertisement. Personally I would not recommend this hotel as it is not up to standards
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Avoid the hotel fully
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julietessex wrote a review Aug 2022
1 contribution
Basic hotel with an unappealing shabby feel however room was clean. Just needs an update throughout . Staff were friendly and welcoming both on our late check in and check out. Good place for somewhere if you just need a short stop over to rest and catch some zzz’s.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Malcolm wrote a review Aug 2022
1 contribution
I wish I could leave 0 stars. I visit Norwich once a year for an event at the showground. Last year I visited I stayed in a double room. The shower in my room broke late in the night when I tried to have a shower. It was gushing hot water non stop. When asked for help at the desk the employee called Carl was unhelpful. I had to leave my hotel room and sit the reception for hours. I had the worst night sleep. Then I was told to give Best Western another chance…specifically this establishment. I requested early checking for 1PM. I was told this would be a maybe. That was fine with me. I was promised a room on the lower ground. Due my own going knee and back issues. I came back to check in for my room promised on the lower. The room allocated to me had been to my surprised allocated to someone else and I had been re allocated to the top floor. Right away from any stairs. This hotel does not have a lift either. I asked for help from the general manager called “Tony”. I was scoffed at looked funny and was not helped in the slightest. Tony’s excuse was “I’ve only been here 3 months”. Did not want to help me. When I asked for the head office number Tony raised his voice saying “who are you wanting to speak to” in a condescending tone. His colleague Abby somewhat helped me but again could only apologise. Which in this situation was not very helpful. I am disgusted with the customer I have recieved not just on this occasion but again on this second occasion. Not to mention the disgusting treatment I received last year from Carl. I was made to feel like a stray dog and a complete inconvenience. DO NOT BOOK THIS HOTEL.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alessandra O wrote a review Jul 2022
1 contribution
I stayed two nights at the BWB hotel. Since the beginning reception staff was very friendly and patient. Hotel is tidy but simple. No lift and me with a double pram had some difficulties. No cot available at the hotel but it’s ok we cosleep so nevermind. Breakfast is basic and again staff very friendly. My personal experience: I forgot a liquid baby soap behind the curtain of the shower and when I contacted reception two days after (as soon as I realized that) I was told that no toiletries is being kept for hygiene purposes.. I didn’t understand the answer because the soap was inside its bottle. I found it quite dismissive as answer and I didn’t appreciate it
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lee12864 wrote a review Jul 2022
London, United Kingdom14 contributions13 helpful votes
We Really enjoyed our stay, staff were friendly and attentive. Breakfast was excellent and with good choices. Room was clean, with TV. Shower was nice and there was also a bath. Bed was comfortable and the room had air con which was unexpected and made the stay really pleasurable
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Linden Mandy S wrote a review Jul 2022
Holbeach, United Kingdom15 contributions8 helpful votes
very run down generally. mouldy bathroom ceiling and poor beds. many rooms face an outside courtyard which is a general smoking area for drunken guests shouting about until midnight. windows do not cut out any noise as they are dated. Smell of weed in the corridors next to rooms full of noisy inconsiderate idiots who keep you awake until 4am. The premises has a night porter who must be able to here the disturbance but does nothing about it. the only plus was that the staff were friendly and helpful
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Date of stay: June 2022
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BREN G wrote a review Jun 2022
Wellingborough, United Kingdom53 contributions13 helpful votes
Stayed two nights the room was comfortable the room was very clean. Had a meal each evening in the Restaurant which was very nice.The staff very efficient and friendly.Would recommend ! Perfect location for the Royal Norfolk Show
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₱3,727 - ₱4,950 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwich
NUMBER OF ROOMS
81
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BEST WESTERN BROOK HOTEL NORWICH - Reviews & Price Comparison (England) - Tripadvisor

Frequently Asked Questions about Best Western Brook Hotel Norwich
Which popular attractions are close to Best Western Brook Hotel Norwich?
Nearby attractions include Clued Up! Escape Rooms (5.8 km), Cryptic Escape (5.5 km), and Escape Hunt Norwich (5.5 km).
What are some of the property amenities at Best Western Brook Hotel Norwich?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Best Western Brook Hotel Norwich?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Best Western Brook Hotel Norwich?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Brook Hotel Norwich?
Conveniently located restaurants include Namaste Village Norwich, River Green Restaurant, and New Sole Plaice.
Does Best Western Brook Hotel Norwich offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Best Western Brook Hotel Norwich?
Many travellers enjoy visiting Cryptic Escape (5.5 km), History Mystery (5.4 km), and Norwich Cathedral (5.7 km).
Is Best Western Brook Hotel Norwich accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.