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#6 of 1,206 hotels in London
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2023 Travelers' Choice Best of the Best
Feel an unparalleled connection at Shangri-La The Shard, London. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Airport transportation
Wifi
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
100Great for walkers
Grade: 100 out of 100
259Restaurantswithin 0.5 km
75Attractionswithin 0.5 km
31 St Thomas Street, London SE1 9QU England
E-mail hotel
Getting there
London BridgeUnderground1 min
MonumentUnderground9 min
6661Reviews228Q+A100Room tips
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Dave was very accommodating and attentive, the scene was otherworldly and the food delicious…couldn’t of had it better. Providing a blissful break from his A level revision we celebrated my son’s 18th birthday shared with my daughter’s 21st, with heads in the cloud it provided a serene evening from busy daily reality so all I can say is thank you…really.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
This year I spent my holidays twice at the Shangri-La The Shard Hotel. And I can not wait for my 3rd visit. Just in April, I celebrated my birthday there and enjoyed a weekend. And after I scrolled through numerous hotel pages, I caught myself again and again to look at the booking page of the Shangri-La. And so it came as it had to come: I became a repeat offender and booked 3 nights, 4 days in this legendary hotel. I arrived at the hotel and the wonderful staff outside took care of my luggage. I have to say never did I met such a professional and lovely bunch of people. The staff is very friendly and takes care of everything. The high-speed elevator took me to the 35th floor in just a few seconds. As soon as the doors opened, the view of the overwhelming glass front was released, which literally takes your breath away and gives you a superior view of the city. Already here it is difficult to avert one's gaze. Only the view from your own room surpasses everything. I booked a Premier City View Room with a Bathroom with a View. The Views from the room and especially from the tub is A M A Z I N G. I loved the heights and the views. St. Pauls Cathedral, the London Eye in perfect view. And once it got dark, the london lights pulled you into their charms. And that's the reason for being sleepless in the clouds. The views were the reason why I could not sleep (on my first night) I always thought I could miss something. I LOVED IT!!!!!!! The bed was delightfully firm and the pillows very dense and sturdy, with just enough fluff. If I could design my own bed and pillows, I would want the Shangri-la. The marble-clad bathroom consists of a shower and a bathtub. The floor warms your feet, a TV screen in the mirrored area allows you to watch the news while brushing your teeth (for me it's always Frasier on Channel 4 ;-)), and the high-tech toilet heats up your bum. :-) The only thing which bothered me a bit was that my room key had to be reissued three times cause the key stopped working. The entire staff was accommodating and friendly. The porters downstairs made me feel very welcome, and whenever I left for or came from my daily London adventure, they made me feel welcome. It was like coming home to friends. The only thing I have to do now is deciding when I will be back at the Shangri-La in 2023. See you soon.…
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Date of stay: October 2022
Value
Cleanliness
Service
Room Tip: Get the Bathroom with a View. A City View Room makes it extra special.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 21 Dec 2022
Dear Valued Guest, Thank you for sharing your lovely feedback following your recent visit at Shangri-La Hotel The Shard, London. I am delighted to read that you had such an excellent time spent in our company and you have enjoyed our wonderful views, the room and the service provided by our colleagues. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality throughout your stay. I am sorry to hear that you have had troubles with your key card. Please do rest assured that I personally shared every element of your encountered issue with the relevant department for further internal discussions. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an amazing hotel. The architecture and design are amazing. Best of all — the staff are as welcoming and friendly as you could imagine. Just a great hotel!!! The service is great. The restaurants and bars are extraordinary. Can’t rate more highly.
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It was amazing experience . All the team members of TING are really nice. Specially I want to thanks MRS Hashendri Who made my day and plan my whole plan .give me amazing lunch experience . She is amazing 😍
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded yesterday
Dear Anika, Thank you for sharing your feedback on your recent experience at TING Restaurant part of Shangri-La Hotel The Shard, London. We greatly appreciate your kind words and are thrilled to hear that you had an amazing time. We are delighted to know that all the team members at TING made your experience truly special. Our team takes great pride in providing exceptional service and ensuring that each guest feels well taken care of. It brings us great joy to know that their efforts were recognized. Extending a special thanks to Hashendri for going above and beyond to make your day and plan your entire experience. We are glad that she provided you with an amazing lunch experience and left a lasting impression. We will make sure to pass along your appreciation to Hashendri, as it will undoubtedly motivate her and the entire team to continue delivering remarkable service. Thank you for choosing TING for your dining experience. Your satisfaction is our top priority, and we are grateful for your kind words. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friend and I enjoyed the excellent atmosphere, food, drinks, and service at Ting Bar & Restaurant! Many thanks to Jing, Marco, Giannis, and Syed for making our first dinner at The Shard such a lovely experience!
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded yesterday
Dear Valued Guest, Thank you for taking the time to share your feedback on your recent dining experience at TING Restaurant, Shangri-La Hotel The Shard, London. We greatly appreciate your kind words and are thrilled to hear that you had a lovely time. We are delighted to know that you and your friend enjoyed the excellent atmosphere, food, drinks, and service during your visit. At Shangri-La Hotel The Shard, London, we strive to create a welcoming and enjoyable ambiance for our guests, and we are glad that we succeeded in providing you with a delightful dining experience. A well-worth thank you will be send through for Jing, Marco, Giannis, and Syed for their contributions in making your first dinner at The Shard so special. They are valued members of our team, and we will make sure to pass along your appreciation to them. Your kind words will undoubtedly motivate them to continue delivering exceptional service. Once again, we thank you for choosing TING for your dining experience. Your satisfaction is our top priority, and we are grateful for your recommendation. We hope to have the pleasure of welcoming you back in the near future for another delightful experience at Shangri-La Hotel The Shard, London. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent food. Excellent service. We was very good raken care of by the staff. We are from Norway and this is quality food, quality staff and special Thanks you Jing Giannis and Marco for serving us. The dessert was absolutely amazing. We will come back here!
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded yesterday
Dear Dennis, Thank you for sharing your feedback on your recent dining experience at TING Restaurant part of Shangri-La Hotel The Shard, London. We greatly appreciate your kind words and are thrilled to hear that you had an excellent time with exceptional food and service. We are delighted that you found the food to be excellent. Our culinary team takes great pride in creating quality dishes, and it brings us great joy to know that we met your expectations. We are glad that you experienced the same level of excellence with our service. Our team strives to provide attentive and caring service, ensuring that each guest feels well taken care of. Your comments regarding our staff are well appreciated mentioning Jing, Giannis, and Marco. They are valued members of our team, and we will make sure to pass along your appreciation to them. It is wonderful to hear that they took good care of you and contributed to making your dining experience special. We are glad that you found the dessert to be absolutely amazing. Our team of pastry chefs takes great care in creating delightful and memorable desserts, and we are thrilled that it left a lasting impression on you. Thank you for considering a return visit to Shangri-La Hotel The Shard, London. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional dining experience. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Food and drink were AMAZING! Views were the cherry on top. I had the rose spritz and the Vietnamese sea bass presented in a lotus leaf. It was ridiculously tasty! We were pleasantly surprised with a window seat on a Wednesday evening. Jing, Marco, Syed, and Giannis made the visit special. Thank you for such incredible service!
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded yesterday
Dear Racquel, Thank you for taking the time to share your feedback on your recent dining experience in TING Restaurant part of Shangri-La Hotel The Shard, London. We are thrilled to hear that you had an amazing time, with delicious food, stunning views, and exceptional service. We are delighted to know that you found the food and drink to be up to your taste. It brings us great joy to hear that the rose spritz and the Vietnamese sea bass, presented in a lotus leaf, were ridiculously tasty. Our culinary team takes great pride in creating delightful and flavourful dishes, and we are glad that we exceeded your expectations. We are thrilled that you were pleasantly surprised with a window seat during your visit on a Wednesday evening. The breath-taking views from our venue truly add an extra touch to the overall dining experience, and we are glad that you were able to enjoy them. Extending our sincere gratitude to Jing, Marco, Syed, and Giannis for making your visit special and providing you with incredible service. Our team strives to create memorable experiences for our guests, and we are glad that their efforts were recognized. We will make sure to pass along your appreciation to them, as it will undoubtedly motivate them to continue delivering exceptional service. Thank you for choosing Shangri-La Hotel The Shard, London for your dining experience. We greatly appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back in the near future for another amazing experience. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing seabass dinner and mango coconut dessert. Lovely service and great talking with Jing, Giannis, Marco. Best view in London also from the same building as the shard. Absolutely recommend this restaurant for all travelers who want to get the best experience possible.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded yesterday
Dear Valued Guest, Thank you for taking the time to provide feedback on your recent dining experience in TING Restaurant part of Shangri-La Hotel The Shard, London. We greatly appreciate your kind words and are thrilled to hear that you had an absolutely fantastic time. We are delighted to know that you enjoyed the amazing seabass dinner and the delightful mango coconut dessert. Our culinary team takes great pride in crafting delicious and memorable dishes, and we are thrilled that we exceeded your expectations. We are glad that you received lovely service and had the opportunity to interact with our team members, Jing, Giannis, and Marco. Our team strives to create memorable experiences for our guests, and it brings us great joy to know that they contributed to your enjoyable dining experience. As you mentioned, our restaurant offers the best view in London, being located in the same building as The Shard. We believe that the combination of stunning views, exceptional service, and delectable cuisine creates an unforgettable experience for our guests. Thank you for recommending our restaurant to all travellers seeking the best possible experience. Your recommendation means a lot to us, and we are grateful for your trust in our services. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the Afternoon Tea at the Shangri-la. The service and the views are excellent. Mathias was great, he was attentive and polite. We enjoyed their ffod with the tea, and they had a large selection of teas so that anyone would be able to find something
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded yesterday
Dear Matthew, Thank you for taking the time to share your feedback on your recent Afternoon Tea experience at TING Restaurant part of Shangri-La Hotel The Shard, London. We greatly appreciate your kind words and are thrilled to hear that you had a delightful time. We are delighted to know that the service and views during your Afternoon Tea were excellent. Our team takes great pride in providing attentive and polite service, and we are glad that Mathias stood out with his exceptional attentiveness. We will make sure to recognize his efforts, as it will undoubtedly motivate him and the entire team. It brings us joy to hear that you enjoyed the food served with the tea. Our culinary team is dedicated to creating delicious and delectable treats that complement the tea experience. We are also pleased that the large selection of teas catered to different preferences, ensuring that there is something for everyone to enjoy. Thank you for choosing Shangri-La Hotel The Shard, London for your Afternoon Tea experience. Your satisfaction is our top priority, and we are grateful for your kind words. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi! I want to give a balanced honest review: I loved my stay! The Pros: The staff at the hotel are amazing. You can tell they are highly trained and are basically experts in hospitality. They do their best to remember any issues/orders/allergies you may have. It’s lovely to see people just shining in their jobs they way they do. They address you by name, try to be discrete. They’re excellent. The rooms are lovely, large, spotless and of course the views (you already know). They surprise you throughout your stay with high quality snacks and chocolate. 😍 Pampered. Breakfast buffet was amazing. High quality produce served. High quality dishes served with a lovely range. Beautiful pool area. A few things that can be improved on: The internet 😭 I think this might be because the hotel is so high. It would cut in and out at certain points. I had issues with O2 phone service but this of course isn’t the hotel’s fault. Television channel selection- I know the views are great but once in a while you just want to watch a bit of telly. There weren’t too many channels, no way to hook up your Netflix or phone, etc to the TV (other hotels have this ). It was also a slightly dated TV. I think there’s supposed to be a television screen in the bathroom mirror that was not working. I couldn’t be bothered to ask someone to look at it. In a 5 star hotel, I would expect amenities int he room such as a sound system? to play music? It would be great to have a way for security downstairs to differentiate between guests and restaurant visitors. Overall, it was a wonderful stay!…
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$867 - US$1,033 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
202
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Frequently Asked Questions about Shangri-La The Shard, London
Which popular attractions are close to Shangri-La The Shard, London?
Nearby attractions include Borough Market (0.3 km), The View from The Shard (0.04 km), and Escape from the Golden Hinde (0.4 km).
What are some of the property amenities at Shangri-La The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La The Shard, London?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Shangri-La The Shard, London?
Conveniently located restaurants include TwoRuba Bar, Mallow Borough Market, and Boro Bistro.
Are there opportunities to exercise at Shangri-La The Shard, London?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Shangri-La The Shard, London have airport transportation?
Yes, Shangri-La The Shard, London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Shard, London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Shard, London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.