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Room & Suite (438)
Dining (83)
Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from London Marriott Hotel Canary Wharf
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#296 of 1,206 in London
Location
Cleanliness
Service
Value
GreenLeaders Silver level
London Marriott Hotel Canary Wharf is ideally situated in the heart of Canary Wharf in London, United Kingdom. With its sleek, clean lines and its high-quality design, our luxury hotel provides the perfect setting for both business and leisure travellers. Stay in the newly refurbished, spacious rooms and suites that offer an array of technological features. Organise your next meeting with our experienced conference and events team in our convenient and flexible meeting spaces. Enjoy the G&Tea Lounge featuring over 180 types of gin or Manhattan Grill for our signature steak. Experience success and comfort at our London Docklands hotel and let the area’s fascinating history inspire you every day!
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Property amenities
Paid private parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
24-hour security
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Non-smoking hotel
Shops
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Telephone
Iron
Laptop safe
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, French, Spanish, Dutch and 3 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
145Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
Contact
22 Hertsmere Road Canary Wharf, London E14 4ED England
Getting there
West India QuayDLR1 min
Canary WharfDLR3 min
2675Reviews62Q+A100Room tips
Reviews
Traveler rating
- 1,415
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- 259
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- 54
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Popular mentions
The staff at Marriott Hotels are some of the best in the business and this was particularly the case at the London Marriott Canary Wharf. We arrived early after a tiring transatlantic flight. We left our luggage at the hotel and were told that we would have an upgraded room due to our Platinum status (didn't know we still had this status). When we returned in the evening the bellman had taken our luggage to our room and what a room it was! It was a suite that included a living area with floor to ceiling windows with an amazing view of central London. Staff were friendly and accommodating during our stay. Room and especially bed were super comfortable. Quiet, cool (great AC), and dark - very important after missing a night's sleep on a transatlantic flight.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Helpful
Place is clearly unclean with the carpet just dirty as hell, bed had some hair in it. Shower head broken, water pressure similar to a drinking fountain. Internet is terrible, if you want good internet, extra 10 pounds. Couple next door to my room seemed to enjoy it, paper walls so could hear they had a fantastic Saturday night.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Bertrand Dijoux, General Manager at London Marriott Hotel Canary Wharf
Responded 1 week ago
Dear V1660LUguyt, we are terribly sorry to hear about your unpleasant experience and will reach out privately to discuss this further. Sincerely, Fanny Hanisch Senior Guest Experience Manager
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+1
When we arrived, the check-in desk was extremely busy. So we stood back with our case and looked on. We were happy to just let the queue settle down. However, Fanny spotted us within a matter of minutes, obtained some details from us and made police conversation - she was lovely. Asking for our reason for being there (celebrating our wedding anniversary). Within 10 minutes we were shown to the desk where Martha dealt with us. She was fantastic too. So polite and courteous. Martha also went out of her way to make conversation with us all times we passed the check in desk. I have no idea why some travellers are upset with the staff on the check in desk. We’ve only experienced positive things. We stayed in the executive room which was clean and tidy. It also overlooked the quay (which is beautiful). My only issue with the room is repairs required in the bathroom (room 810). It has an extremely leaky shower hose that required replacing. Also, we had issues with the toilet flushing. It seemed to take a long time to refill (sometimes up to one hour) before it could be flushed again. We used the executive lounge a couple of times. The food was quite good. The desserts seemed to be frozen ones that had been left to defrost. Eclairs and small carrot cakes etc. These were nice enough. Although, the alcoholic drinks in lounge were included with the room rate - I didn’t find the drinks (particularly the beers) were topped up often enough. They were topped up once in the 4 hours we were there. This left us limited as to what we liked to drink. On our first evening we had a note slipped under our door from room service attempting to deliver something. We think something to do with it being our wedding anniversary. However, despite attempting to call room services numerous times and handing the note to the check in staff for re-delivery, it didn’t happen. My wife and I have thoroughly enjoyed our stay here and even several hours after arriving said we would want to stay here again. It’s worth staying here for the fantastic, friendly staff. We hope to see you again soon. Thanks for making our anniversary such an enjoyable one.…
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Date of stay: May 2022Trip type: Traveled
Helpful
The sole reason for booking an Executive room in a tower hotel is the view. I have never been let down with it so badly. Expecting floor 6-7, received 1st floor with odd view! It is worth to point out, that they club lounge is very nice. Very friendly staff and good food options in the evening. The wines could definitely be improved though
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Bertrand Dijoux, General Manager at London Marriott Hotel Canary Wharf
Responded 3 weeks ago
Dear TravelerLux007, We were sorry to hear about your unpleasant experience with regards to the room allocation. I will contact you via a PM to find out further details. We do hope to have the chance of welcoming you back in the future. Best wishes, Fanny Hanisch Senior Guest Experience Manager
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I loved this hotel. The staff was wonderful, the room was large, and the view was fabulous. The way the room was arranged (twin bedded room) was perfect for two friends travelling together with plenty of room to lay out all of our things. There is a wonderful bar perfect for a casual meal after a long day of sightseeing. Would stay again, for sure, when back in London.
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: Ask for a room with a water view. We had a great view and no problem with noise.
See more room tips
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PRICE RANGE
US$193 - US$341 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
london marriott west india quay hotel london, marriott london
FORMERLY KNOWN AS
London Marriott West India Quay
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
301
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Claim Your Listing Frequently Asked Questions about London Marriott Hotel Canary Wharf
Which popular attractions are close to London Marriott Hotel Canary Wharf?
Nearby attractions include Museum of London Docklands (0.2 km), Canary Wharf (0.5 km), and Everyman Cinemas (0.2 km).
What are some of the property amenities at London Marriott Hotel Canary Wharf?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at London Marriott Hotel Canary Wharf?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at London Marriott Hotel Canary Wharf?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at London Marriott Hotel Canary Wharf?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to London Marriott Hotel Canary Wharf?
Conveniently located restaurants include Amerigo Vespucci, Sticks'n'Sushi Canary Wharf, and Manhattan Grill.
Are there opportunities to exercise at London Marriott Hotel Canary Wharf?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at London Marriott Hotel Canary Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does London Marriott Hotel Canary Wharf offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at London Marriott Hotel Canary Wharf?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Dutch, and Romanian.
Are there any historical sites close to London Marriott Hotel Canary Wharf?
Many travellers enjoy visiting Churchill War Rooms (7.5 km), Tower of London (3.8 km), and Houses of Parliament (7.2 km).