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Mercure London Kensington

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Room & Suite (295)
Dining (40)
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Overview
  • Excellent23%
  • Very good43%
  • Average20%
  • Poor9%
  • Terrible5%
Travelers talk about
“privilege room”(15 reviews)
“earls court”(50 reviews)
“cromwell road”(30 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4 Star Hotel
All hotel details
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,635)
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1,121 results
Traveler rating
302
405
239
102
73
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LanguageEnglish
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302
405
239
102
73
Show reviews that mention
All reviewsprivilege roomearls courtcromwell roadcomplimentary soft drinksa small double roomthe natural history museumroyal albert hallpiccadilly linebed was comfortablereception staffnespresso machinetube stationshort stayhyde parkbreakfast roomwest endkensington
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1 - 5 of 1,121 reviews
Reviewed yesterday via mobile

In a few weeks it is 5 years once I first stayed here and I'm here again, and next week and have stayed 10ish times a year since I first stayed here . It's still my first choice, first and foremost because the staff are...More

Thank RedFraggle73
Response from P6520PLK, General Manager at Mercure London KensingtonResponded today

Dear RedFraggle73 5 years feels like only 5 minutes. It is always lovely having you stay with us. You have become part of the MLK family and it would not be the same if we did not see you all the time. Here is to...More

Reviewed yesterday via mobile

This fabulous hotel is managed by Lisa Kearney and her tremendous team. I’ve rarely met such a happy bunch - nothing is too much trouble and all is delivered with a genuine care for your satisfaction. The breakfast experience is no different - lovely relaxed...More

Thank GlasgowPeter57
Response from P6520PLK, General Manager at Mercure London KensingtonResponded today

Hi Peter I appreciate the time you have taken to not only place this wonderful review about your stay but also for the email that you also wrote to me. It gives me such great pleasure to hear when our guests have enjoyed themselves and...More

Reviewed 6 days ago via mobile

The guy on reception was so kind, on seeing how active my son was (he was very nervous as he was going into hospital very early the next day) he handed the key over and said “I think your son could do with some space...More

Thank Mumkey1967
Response from GuestRelations L, Manager at Mercure London KensingtonResponded 4 days ago

Dear Guest, Thank you for taking your precious time to review your recent stay with us. I am delighted to hear you were impressed with the level of personalised service available at reception. Your feedback is very well received by the whole team. I am...More

Reviewed 1 week ago

Staff were so friendly upon my arrival, and very willing to help direct me around London! The location of the hotel is superb, with most restaurants and museums in walking distance. The room was really spacious and furnished elegantly, and the windows were big bright...More

Thank PaulaGrand020
Response from P6520PLK, Manager at Mercure London KensingtonResponded 1 week ago

Dear Paula Reading your review has been the best part of my day. I think it is fair to say that you enjoyed your time with us and I pleased that the team were on hand to make your stay that bit easier. I do...More

Reviewed 1 week ago

Arrived at the Mercure last week and really enjoyed my time there. Staff were so friendly and the service was always great, especially at breakfast! The room itself was so spacious, especially for a London hotel and the bed was so comfy - can't wait...More

Thank helena32403
Response from P6520PLK, Manager at Mercure London KensingtonResponded 1 week ago

Dear Helena Thank you for taking the time to post a review on TripAdvisor regarding your recent stay at the Mercure London Kensington Hotel. I appreciate your kind words regarding the team. They truly are what makes the hotel so special and I am very...More

View more reviews
About
Amenities
Top amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
US$123 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#381 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$123 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#381 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveler (302)
Room & Suite (295)
Dining (40)
Business Center & Event Rooms (9)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
dunkleys2016
November 16, 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
Votes
BrightonMarble
November 7, 2017|
AnswerShow all 4 answers
Response from bakerman2017 | Reviewed this property |
There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
1
Vote
Hernan G
June 7, 2017|
Answer
Response from Z7468QUjohnc | Reviewed this property |
I totally agree with Hernan G.s sentiments. The staff (at present)are great, courteous and professional
0
Votes
Room Tips
"I like the rooms at the back of the hotel. Smaller but you can open the windows"
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"Avoid room 515 - it is a shoebox (and if you get the wrong staff they'll try to pass it off as a higher..."
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"small double was reserved as described above it was very indeed very small but the bed was comfortable."
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"Specify a larger room on booking."
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