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Mercure London Kensington

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Traveler (305)
Room & Suite (277)
Dining (31)
Ratings and reviews
#691 of 1,085 Hotels in London
  • Excellent23%
  • Very good42%
  • Average21%
  • Poor9%
  • Terrible5%
Travelers talk about
“privilege room”(15 reviews)
“cromwell road”(33 reviews)
“earls court”(52 reviews)
View all reviews
What's included
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
Multilingual Staff
Wheelchair Access
Meeting Rooms
Dry Cleaning
Housekeeping
Free Parking
4 Star Hotel
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability)
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Location and contact
1A Lexham Gardens | Kensington, London W8 5JJ, England
16.7 km to London City Airport
109 restaurants are within a 0.5 km radius
1.0 km from Natural History Museum
View nearby attractions and restaurants
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Rooms
31 Jul1 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,675)
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1,148 results
Traveler rating
306
413
249
106
74
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LanguageEnglish
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306
413
249
106
74
Show reviews that mention
All reviewsprivilege roomcromwell roadearls courtcomplimentary soft drinksa small double roomthe natural history museumroyal albert hallpiccadilly linenespresso machinebed was comfortablereception stafftube stationbreakfast roomshort stayhyde parkwest endkensington
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1 - 5 of 1,148 reviews
Reviewed 2 days ago via mobile

Stayed here for 3 nights, staff were very friendly, room was as it is described, and has good complimentary items, the bar is also a nice area to just sit down & relax, breakfast also had a great variety of foods to choose from, would...More

Thank Jessica H
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 2 days ago

Dear Jessica I am so pleased that you enjoyed your time with us. The team are the greatest asset that I have at the hotel and they make me very proud. It is always nice to see their hard work recognised. Breakfast is delicious, in...More

Reviewed 4 days ago

I have read other reviews and the hotel Manager's responses, unfortunately after the stay we had. The Manager's responses are predictable and probably true but I feel sorry that she has to try to defend something which cannot be defended. The main issue is how...More

Review collected in partnership with Accorhotels.com
Thank 1_Susie_1_12
Response from GuestRelations L, Manager at Mercure London KensingtonResponded 2 days ago

Dear Guest, Thank you for your feedback, we are always grateful of guest reviews in order to ensure we are constantly improving our hotel experience. I am sorry to hear you found the hotel did not in your opinion warrant a 4 star hotel. Please...More

Reviewed 1 week ago via mobile

Stayed here for one night. Reasonable room but not anything special. On Cromwell road which is quite busy so it makes it a little noisy. Close to Earls court tube station, which is a bonus and from there it’s easy to get to Heathrow airport...More

Thank Andrew B
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 1 week ago

Dear Andrew B I appreciate you taking the time to provide feedback on your recent visit to the hotel. This feedback is invaluable to us in order to help us grow in strength and in the services that we provide. I do hope that when...More

Reviewed 1 week ago

I had a reservation for two nights. Room was fine except when I got in the room a half-empty soda can was on the fridge and a cup of coffee had still coffee in it. When mentioned to the reception it was noted like it...More

Thank Fredy D
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 1 week ago

Dear Fredy D Please accept my sincerest apologies for the can and cup that you found. This is not the normal level of service that we aim to provide our guests and you can be assured that I will be discussing this matter with the...More

Reviewed 1 week ago via mobile

Stayed here to attend Wimbledon as hotel is 10 mins walk from Gloucester Rd Tube station which is handy for Circle and District lines.We booked a standard room (room 610).possibly the smallest hotel room I have ever stayed in (including Tokyo hotels!)very tight bathroom and...More

Thank Gav6367
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 1 week ago

Dear Gav6367 I appreciate you taking the time to post your review on the hotel following your recent stay. We have several different room types available at the hotel ranging from single, small double, standard double to King Size. All of these rooms are clearly...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
US$145 - US$302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#388 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$145 - US$302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#388 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveler (305)
Room & Suite (277)
Dining (31)
Business Center & Event Rooms (41)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
valwatson3578
14 July 2018|
AnswerShow all 9 answers
Response from P6520PLK | Property representative |
The hotel does not provide a shuttle. However, the tube (underground) takes less than 10 mins to get to Gloucester Road train station. The walk from there takes less than 5 mins.
0
Votes
dunkleys2016
16 November 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
Votes
BrightonMarble
7 November 2017|
AnswerShow all 4 answers
Response from bakerman2017 | Reviewed this property |
There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
1
Vote
Room Tips
"Don't go for the small or standard rooms - they are tiny"
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"Avoid Room 201 - I suspect that there may be others with the same problems."
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"Find a CitizenM in london for less."
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"I like the rooms at the back of the hotel. Smaller but you can open the windows"
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