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I have stayed numerous times at this hotel and have never been disappointed. First a caveat. This is one of if not the largest hotel in London. If you want service that you may receive at a smaller boutique hotel don’t stay here. This hotel...More
We had a Great Stay at The Hilton Metropole, over the Christmas and New Year Period.
Being a “Diamond” , member gives you the added bonus to have access to there Club Lounge..., which includes Free Breakfast and in the evening, they provide snacks and...More
Response from Debra G, Manager at Hilton London MetropoleResponded January 15, 2018
Thank you for taking the time to leave feedback about the outstanding service you experienced from our wonderful Executive Lounge team. It will be a pleasure to share your kind words and ensure they are all recognised.
We very much hope to welcome...More
Avoid this place as much as you can!The manager is very rude and rassist,the food its not fresh,the desserts are at least 3 weeks old,they serve in the bar frozen pizza from Tesco!!!The tables and chaires give you the feeling you are in a cheap...More
Response from Debra G, Manager at Hilton London MetropoleResponded 2 days ago
We are very sorry to read that your experience in Sky 23 was disappointing. Whilst the bar is not managed directly by the hotel, we do expect that our high standards of service are upheld and we will be passing your comments to...More
We booked the family Queen room.
It comes with two Queens size bed .
Perfect for a family of four .
We arrived at the hotel at about 12 noon. And check in was very too easy and smooth . Attended by Mr.Wolf from NETHERLANDS....More
We recently stayed here for 2 night and booked 2 rooms through booking.com. We had a couple of questions before the stay so contacted them by email and phone a couple of times. Right from the outset we just felt like the staff were going...More
2 Thank theoriginaldus
Response from Debra G, Manager at Hilton London MetropoleResponded 3 days ago
We are very sorry to read that your experience was disappointing. We would really appreciate the opportunity to resolve the issue for you and would appreciate it if you could email the details to us on LONME_Assistance@hilton.com
The Management Team
There is a pool, steam room & sauna but no jacuzzi or hot tub.
As they let in others not staying in Hotel, it can get busy but it was the constant damp smell in the pool area that we could not handle too long.