Mitra and the entire staff here are welcoming, helpful and experts in all things London. If you need anything, just ask. The hotel was perfect for us, centrally located (especially if you are flying from Heathrow or coming into Paddington by train. Clean basic rooms.
We stayed here for 3 nights and found the front desk staff to be friendly and welcoming. The room was adequate and clean, the bed was extremely comfy which was more or less all we wish for in a low cost hotel! There is no breakfast on offer but there are plenty of places nearby to eat for breakfast, lunch and dinner. Ideally situated near Paddingon station and Hyde Park as well as a short stroll from the canal. All in all a good location and pleasant stay.
Can I start by saying the entertainment team make this hotel!!!!! Masha and Ati do not stop from the moment they start to the moment they finish!!!! From a friendly chat and coffee in the mornings to dancing the night away! Absolutely fantastic place to come and we will be returning!
Our double room was quiet and clean. The owner, Mitra, was very friendly and accommodating. Within short walking distance of Hyde Park/Kensington Gardens and Paddington Station, with several dining options just a street away, the Falcon Hotel is a good choice for budget-conscious travelers.
The front desk staff was extremely helpful Our entire stay. Sure the rooms are smaller as is the bathroom/CR but I am 6’6” in height and had no issues. The neighborhood is excellent to stroll around. Play chess in the park across the street. Some very good restaurants in the area and a short walk to the Underground and Train at Paddington
Been to this hotel about five years over time and always had words of praise, however not the same can be said this time around. I tried to contact the property on 12th May morning and the person answering the phone was extremely rude and unpleasant saying she is too busy to answer my questions and even though i had sent a prior email (unanswered) she claimed the email was not present and redirected me to the website even though i explained over and over again that the email was website generated. A rude and disgusting person. Never will you see my and my friends custom again. If this is the way you treat people when trying to obtain their bookings how are they treating customers when already paid !!!!
My friend and I visited London and stayed at the Falcon Hotel. The lady at the reception gave us a warm welcome and the location is very convenient near Paddington station. We enjoyed ourselves very much! Next time we will stay here again.
this hotel rents single rooms, when I arrived I was given keys by a Chinese lady for the fourth floor. Unfortunately, I am diabetic and asthmatic and lose breath quite easily when I asked if they could change my room take it or leave it was the answer and I had to continue for four days sitting and resting on the stairs
Everything was perfect! The lady on the reception was super nice and kind. She left us check-in earlier than planned. The room was clean and warm, although the toilet was outside and it wasn’t mentioned. But it was private and close to the room, so no problem. The location is certainly the best thing because it’s surrounded by restaurants, shops and a metro station.
We are not people to complain at all but I cannot express what a bad stay we had at this hotel. The woman we spoke to and dealt with was incredibly rude and passive agressive towards up. Appalling customer service. We called the day before arriving to confirm the booking and were told there would be a late arrival charge - which we were not told on booking. We informed her if arrival time on booking. The woman told my partner on the phone that its on the terms and conditions (my partner informed her it isnt), she said she would find it and call back. She called back and said she couldnt find it. Then she added that there is a 3% charge for using a card to pay the bill- my partner informed her this is actually illegal (as of eu regulations and british law since 2015). Her response was she could charge what she wanted and she waved her bank statements at us and said 'you want me to pay all the charges'. We said her prices should include all charges not be add ons - but the card payment charge is illegal and we refused to pay it. Whne my partner said that she would get in trouble if trading standards were jnformed she said 'call them - they wont care, theyll turn a blind eye'. We ended up ending the conversation and leaving for the day due to her agression and saying we would just get cash out and pay later. There seemed to he a lot of 'add on charges' - theres even a sign in the room asking for a £20 deposit for a tv remote! All her rudeness aside - the room was an ok size and an ok shower. We had a tiny ensuite in the room. It was unbearably hot and even with the heating off we needed the window and blind open (which then led to noise and light issues both nights). The flooring was coming up in several parts - with one sharp part tripping me up in the night. The room and bathroom were actually dirty - stains and marks on bathmat, hairs on bed throw and inside the bed on the pillows, dirty food items and food in the room drawer, dorty shower head and used toiletry bottles left in the shower (photographs taken of all of this). The room photos on the website must be incredibly old - the rooms do not at all look like this! Another concern was no handwash and no hand sanitiser at all - which doesnt seem plausible during these covid times. Also breakfast was cancelled due to covid (this is on the website but not informed at booking so only realised a few days before arriving when i relooked at the website). So this was disappointing and had we known we wouldnt have booked. We stayed 2 nights and after the first night and horrible conversation in the morning we did discuss not returning for the 2nd night - however the woman had taken my card information for 'no show' payment so we had no choice. All in all a horrible horrible stay and we will never return. We urge others to consider all the reviews before they decide to stay and recommend that they choose somewhere else.…