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Novotel London Canary Wharf

40 Marsh Wall, London E14 9TP England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 30/10/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1578)
Room & Suite (215)
Dining (167)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#273 of 1,188 hotels in London
Travelers' Choice
Novotel London Canary Wharf is a new stylish and innovative 39 storey hotel overlooking river Thames. Perfect for meetings and travel, both business and leisure, the hotel is a few minutes' walk from Canary Wharf tube station, so the whole of the capital is just a short ride away. Choose from three breath-taking options for food and drink at BOKAN: our 2 AA Rosettes restaurant, bar and roof terrace, all with ultra-modern styling and amazing views of London. Immerse yourself in designer style in one of 313 bedrooms, including 26 suites - and pick the perfect space for your event, from nine fully equipped meeting rooms. Add free Wi-Fi throughout, a state-of-the-art gym and a pool to the mix, for a stunning new Docklands hotel that offers all you need and so much more. We've been awarded AA four Silver stars, the first Novotel ever to achieve this recognition.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Taxi service
Indoor pool
Heated pool
Fitness / spa locker rooms
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Rooftop bar
Kids club
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
VIP room facilities
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Great View
Harbor View
Languages Spoken
1482Reviews75Q+A100Room tips
Traveler rating
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  • English
Popular mentions
LeFuzzyOtter wrote a review 17 Oct
Hinckley, United Kingdom29 contributions37 helpful votes
Absolutely fabulous hotel. Unfortunately we couldn't get an upgrade as they were fully booked but we were placed on the 33rd floor and had a lovely view over London. The rooftop bar is fabulous and we fully enjoyed the free wine from my drinks vouchers.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Lots of bars and restaurants nearby
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1 Helpful vote
dionnetamla wrote a review 8 Oct
Swindon, United Kingdom103 contributions66 helpful votes
Great location & views! Especially at breakfast & over cocktails. We had a junior suite (on the 7th floor, check when choosing your room as it gives you the info but we missed it) but we still had a good view & we were staying 2 nights so it was more important for us to have more space and comfy area to lounge!
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Sleep Quality
Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 1 week ago
Thank you for your 5 star review we are thrilled that you enjoyed your stay with us so much and enjoyed the suite on the 7th floor. I hope we can welcome you back soon. Jacqui & The Canary Wharf Family
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Jono wrote a review 4 Oct
Whitby, United Kingdom19 contributions31 helpful votes
For some reason the hotel rang me at 3 in the afternoon to see if I was still coming? Since the room was booked and payed for why wouldn't I be? Anyway..... Check in was easy and straightforward but once we entered our room we found that our lights wouldn't work. We were so soaked from the rain in a room with no electricity. We phoned reception as we were on the 34th floor wanted to avoid going all the way down plus we were pushed for time as we had been travelling all day and needed to get changed and out to make it to a show on time. Reception never answered for about 20 minutes while we got dressed in the dark. On our way out we explained to reception that our lights were not working and the employee ensured us that it would be sorted straight away. His attitude didn't strike me with confidence but we took his word for it as we really needed to leave so trusted that it would be fixed for our return. Later that night we returned late and there was a new member of staff on the front desk. I thought it would be best to ask if our lights had been sorted and he ensured us that they would have been since we raised the issue with another member of staff. Upon entering the room we found that the lights still didn't work so we rang reception and he came up and fixed the issue. It didn't take him long and to be fair he was helpful but not what's needed at almost midnight after a long day travelling. So this was our first impressions of the hotel, unreliable service, customer satisfaction, maintenance issues? Not tge best start to our stay. Couldn't tell at first (because the room was in darkness) but the room was in fact clean and tidy with good views of the city . The hotel is well presented with a modern feel. We stayed for two nights over the marathon weekend. The location was ideal been equally accessible to the start as well as the finish. Breakfast could have been nice had it not been for all the hot fried items not staying warm in the serving dishes making everything cold before you even took a bite. Shame since everything seemed of a good quality but ruined by been cold. Choice wise there was porridge made to order on the morning of the marathon which was delightful but the following morning the cook refused to prep some for us which was a bit disappointing. It might not sound like much but it's small issues that let down a potentially fantastic hotel but the weekend in London was fantastic.
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Date of stay: October 2021Trip type: Traveled with family
Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 1 week ago
Thank you for your feedback and I am sorry we let you down on the issues you have highlighted. Please be assured that I am addressing these as they could have been avoided so easily. I do hope we can welcome you back again. Kind regards. Jacqui McMillan - General Manager
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Doc050 wrote a review Sep 2021
Cambridge, United Kingdom71 contributions65 helpful votes
I have stayed several times and never regretted it. It is not 5 stars, but it is worth a reasonable 4 stars. Staff is ok, they certainly do not go out of their way to be friendly. The in room dining is an experience. One time I had to send the whole lot back, it looked like someone else's leftover from three days ago. The high floor rooms overlook the river, the city with all the sights and on good days the sunset can be amazing. On one occasion I stayed in a terrace suite - they are not worth the extra expense. On low floor, hardly any view and lots of construction noise... Some rooms are a little tired, there are stains on sofas and on carpets. I do think that Accor might want to be more vigilant with these, but the views and location seem to make the team a little complacent. Both the gym and the pool are tiny and don't appear well looked after. The roof top bar is great. Overall, the location, the proximity to the Thames Clipper, the view, the bar make it an enjoyable experience, if you don't expect too much and avoid / don't mind the weak points.
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Date of stay: September 2021
Sleep Quality
Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 1 week ago
Thank you so much for taking the time to review your recent stay with us. I really do appreciate your feedback and I am working hard to get the elusive 5 stars from you on your next visit. See you again soon. Jacqui McMillan - General Manager
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Tim O wrote a review Sep 2021
Stalbridge, United Kingdom262 contributions113 helpful votes
I stayed during DSEI.. the hostel was full. Staff were friendly and helpful, the food and service good and the room well looked after. However the price was way over the top. Especially when you consider I had originally booked into the cheaper of the 2 Accor hotels. Real effort made to deal with COVID rules. The bar staff need reinforcing when it’s very busy because the design of the bar and it’s layout does not help quick efficient mass service.
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Date of stay: September 2021
Sleep Quality
Trip type: Traveled on business
Room Tip: Try go negotiate a better room rate.
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Response from Jacqui McMillan, General Manager at Novotel London Canary Wharf
Responded 2 weeks ago
We are really happy with our 5 star review Tim O and glad you enjoyed your time with us over such a busy time as DSEI. I hope we can welcome you back soon. Jacqui McMillan - General Manager
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US$137 - US$363 (Based on Average Rates for a Standard Room)
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
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Frequently Asked Questions about Novotel London Canary Wharf
Which popular attractions are close to Novotel London Canary Wharf?
Nearby attractions include Canary Wharf (0.4 km), Ship Wreck at Salen Beach (0.3 km), and Smollensky’s Bar (0.5 km).
What are some of the property amenities at Novotel London Canary Wharf?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Novotel London Canary Wharf?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel London Canary Wharf?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel London Canary Wharf?
Yes, parking is available to guests.
What are some restaurants close to Novotel London Canary Wharf?
Conveniently located restaurants include Capeesh, Moira Restaurant, and Goodman Canary Wharf.
Are there opportunities to exercise at Novotel London Canary Wharf?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel London Canary Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Canary Wharf offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel London Canary Wharf?
Many travellers enjoy visiting Churchill War Rooms (7.3 km), Tower of London (3.7 km), and Houses of Parliament (7.0 km).
Does Novotel London Canary Wharf have any great views?
Yes, guests often enjoy the harbour view available here.