Staff were friendly and helpful. The hotel was clean and followed the current guidelines to keep everyone safe. The location of the hotel is perfect for accessing the town centre shops and amenities. It is also a great base for exploring further afield. Would stay again.
Stayed at the hotel for 2 nights in September using a wowcher offer. Could have docked points as the hotel doesn't have a lift and we were on the top floor plus no toilet rolls (I always like one in the loo) and the shower temperature was difficult to control. However what was outstanding were the staff and the food. Absolutely superb evening meal and lovely breakfast. A trip back in time for me as I realized I was there for a pint on the way to Blackpool some 60 odd years ago.
Have just returned after a very enjoyable break in Cumbria. Hotel is very traditional, very clean and comfortable. The breakfast was very good and we ate in the restaurant in the evening on our first night which was also very enjoyable. The staff were very pleasant and helpful. We would definitely return to this hotel and would recommend it.
This is a traditional hotel in the centre of Penrith. I booked through a Groupon voucher for 1 night but decided we’d like to stay for 2 to explore the area. I contacted the hotel to book an extra night with no problem, they even offered it at the same Groupon price to be paid direct to them. My daughter decided to join us for one night and when adding her on to my booking they offered the same price again. Our room was large, clean but had a musky smell and quite worn in places, this wasn’t one of the refurbished rooms. It was also quite cold,however there was an extra plug in electric heater which did the trick, there was no hot water through the tap or shower just bearable at lukewarm. On check-in we wasn’t informed of anything but did receive a email. I asked could we have a table for 4 for breakfast on the 2nd morning. The first morning the waiter was so kind and friendly, nothing was too much trouble. However the 2nd morning we were greeted by a waitress/matron who was very stern, I asked for our table for 4 where we were directed to the far corner, which was in a draft and made our breakfast and drinks cold very quick. I asked if I could have some cheese in my scrambled egg with a stern “NO” I was quite taken aback. No manners at all and treated quite differently from the previous morning where nothing seemed to be much trouble When my daughter checked in everything was explained to her, she was asked to pay £145, her room was clean and quite small but the bathroom had been refurbished. We had a drink in Dappers bar with a roaring fire and reasonably priced for a hotel. The bartender was very pleasant too. We booked a meal at the lounge the first night and salsa the second - both worth a visit. On checking out we were asked to pay our bill for our extra night. I explained we’d already paid £145, but this was for my daughters room, they’d charged her the ? normal rate and nobody had communicated that we’d been offered a discounted price for the 2 extra nights. Surely this should of been documented on our booking. To be honest I’d of been shocked and disappointed if that was the normal rate for that room as it was quite pokey. I’ve stayed in a lot nicer hotel rooms around the lakes for less. It was also quite embarrassing trying to explain this at reception, to be told I don’t know who took your booking, well it was the person that answered the phone on Monday 12th and Wednesday 14th about 8pm both times. But if you go on Booking.com double rooms start at £89 per night so where did you get £145 per night from? Fortunately we did have a lovely couple of nights away but not sure if I’d stay here again. …
Clean, nice, comfortable, modern decorated room with everything you need. Great breakfast with different choices. Free car parking. Friendly staff. Right in the middle of town centre with wonderful tree view from our room window.