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Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel)

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Traveler (157)
Room & Suite (170)
Dining (15)
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Overview
  • Excellent20%
  • Very good41%
  • Average22%
  • Poor11%
  • Terrible6%
Travelers talk about
“budget hotel”(84 reviews)
“car park”(62 reviews)
“town centre”(46 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Room Service
Bar/Lounge
Wheelchair Access
Conference Facilities
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (741)
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720 results
Traveler rating
151
282
158
85
44
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LanguageEnglish
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151
282
158
85
44
Show reviews that mention
All reviewsbudget hotelcar parktown centresecure parkingbeanshigh streetyogurtwhat it says on the tinplenty of hot watergood sizebuffet styleon site parkinggreat central locationwould stay againbreakfast roomreception stafftea and coffee
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1 - 5 of 720 reviews
Reviewed yesterday via mobile

I stayed here with my daughter recently, & chose this hotel due to the location. On the plus side the staff were very pleasant & friendly; & the young lady on reception was especially welcoming & helpful. The rooms were sufficiently furnished & kitted out,...More

Thank Nikki B
Reviewed 2 days ago

We spent one night here for a hen do, the staff were friendly and help to help. The rooms we spacious, ours had 4 beds and a sofa area and you didn't feel on top of each other. The car park was full so we...More

Thank Rachel B
Reviewed 2 weeks ago via mobile

We stayed here for one night during the Cheltenham Jazz Festival. The hotel is in a good location in the centre of town. When we arrived after a long journey the underground car park was full. However the gentleman on reception very helpfully came out...More

Thank banger58
Response from Citrus C, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel)Responded 1 week ago

Dear banger58 Thank you for taking the time to write a review based on your recent stay at The Citrus Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to see that you enjoyed elements of your stay with...More

Reviewed 2 weeks ago via mobile

Booked this hotel for a hen party of 33, looking for an affordable, convenient but still clean and comfortable hotel for a one noght stay after a day/night in Cheltenham, including the races. Simon and team really surpassed our expectations given the amazingly low price...More

Thank emilyjaggar
Response from Citrus C, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel)Responded 1 week ago

Dear emilyjaggar Thank you for taking the time to write a review based on your recent stay at The Citrus Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am pleased to see that you enjoyed your stay with us and...More

Reviewed 2 weeks ago via mobile

Stayed over night booked 4 rooms for a group of us! One room we had was lovely clean and was an upgraded room! However my room was £140 for one night and it wasn’t worth half! Bog standard and dirty! The breakfast in the morning...More

Thank James B
Response from Citrus C, Manager at Citrus Hotel Cheltenham By Compass Hospitality (Formerly The Big Sleep Hotel)Responded 1 week ago

Dear JamesB Thank you for taking the time to write a review based on your recent stay at The Citrus Hotel, Cheltenham. We always appreciate guest feedback whether it constructive or praise. I am sorry to read that your experience was not as expected but...More

View more reviews
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About
Amenities
Top amenities
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Meeting Rooms
Conference Facilities
Things to do
Bar/Lounge
Details
Price range
US$67 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cheltenham
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$67 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cheltenham
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (157)
Room & Suite (170)
Dining (15)
Business Center & Event Rooms (15)
Questions & Answers
Ask a question
paul f
22 March 2017|
AnswerShow all 6 answers
Response from Citrus C | Property representative |
Good morning. We do have a small bottle and spirit bar in the Hotel, but we do not serve draught lager, bitter etc. The Town Centre is just a 2 minute walk from the Hotel where ther are plenty of bars for you to choose from.
1
Vote
haleyhope
10 February 2017|
Answer
Response from Citrus C | Property representative |
Check-in is from 3.00pm and check-out is at 10.30am on the day of departure. An ‘Early Guaranteed Check-in’ is available from 12 noon at a charge of £10.00 – subject to availability. Please contact Reception prior to your... More
1
Vote
gill766
30 January 2017|
AnswerShow all 3 answers
Response from Citrus C | Property representative |
Thankyou for your enquiry The replacemnt of the soft furnishings etc, has not yet taken place at The Big Sleep Hotel, Cheltenham
0
Votes
Room Tips
"Ask for a room that doesn't over look the main street as it can be noisy."
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"ask for a room at the back- the view is not wonderful but it is a little more peaceful"
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"All rooms much the same"
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"Rooms on the higher floors are quieter, I'm informed."
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