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Queens Hotel Cheltenham - MGallery by Sofitel

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Traveler (404)
Room & Suite (99)
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Overview
Hotel website
Promenade, Cheltenham GL50 1NN England See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
Additional information
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,463)
There are newer reviews for Queens Hotel Cheltenham - MGallery by Sofitel
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All reviewsimperial gardensafternoon teabrasserie blanccar parklovely hotelthird floordeluxe rooman upgradewalk in showerbeautiful buildingtown centrebars and restaurantsnight's sleepshort breaklovely roomstayed for one nightenjoyable stay
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21 - 25 of 1,435 reviews
Reviewed 8 July 2018

We ate lunch at the Queens and it was quite nice, I had the escargot delicious my friend had different soups which they loved. The special was Steak and chips, the other special was lobster tails I combine the two they both was great, we...More

2  Thank Grubbman21
Response from Attila K, Rooms Division Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 2 weeks ago

Dear Grubbman21, Thank you for taking the time to write a review. I am pleased that you enjoyed the food at MGallery Queens Hotel in Cheltenham and look forward to seeing you again in the near future. With so many different selections available from the...More

Reviewed 8 July 2018 via mobile

I have had the pleasure of staying for 3 nights per week at the Queens hotel in Cheltenham for the last 6 months whilst on business. I have stayed in many different rooms which have all been of a very high quality. The beds are...More

2  Thank susan652
Response from Attila K, Rooms Division Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 2 weeks ago

Dear susan652, I am truly lost for words with such an amazing review. We take great pride in the service and hospitality we deliver and cannot wait to share your words with the superstars of the team that you mentioned! Ovi, Ben and Ashley are...More

Reviewed 3 July 2018 via mobile

They literally charged us more for a small room . We booked 2 rooms from Booking.com. Same type of room . Paid same price for it. When we arrived no ine even told us that in reality one of thebrooms is less than half the...More

5  Thank catherineknowles
Response from Attila K, Rooms Division Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 2 weeks ago

Dear catherineknowles, Myself and the team are very shocked to read your comments and would like to rectify the situation. If you could please contact me directly on h6632-fo@accor.com, as I would like to go through the available solutions. Being a grade 2 listed building...More

Reviewed 3 July 2018

Room and services are very good, as well as restaurant and breakfeast. The only restriction is that the bathroom, a bit small, would need some renovation. Apart that, the location is perfect, the staff is pleasant and effective.More

Review collected in partnership with Accorhotels.com
Thank gillesg532
Response from Attila K, Rooms Division Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 2 weeks ago

Dear gillesg532, Thank you for your comments and detailed response. It assists me to both praise and improve our service and style. I am pleased you enjoyed your soup and coffee. We have added booking notes to your profile with us, to ensure you are...More

Reviewed 2 July 2018

Staffs are very friendly at the hotel, especially the concierge who helped us on our luggages and show our room. Best pizza ever taken for room service. The imperial suite is quite unique and beautiful.More

Review collected in partnership with Accorhotels.com
1  Thank calvinchan_k
Response from Attila K, Rooms Division Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 2 weeks ago

Dear calvinchan_k, Thank you for providing us with your experience following your recent visit with us at The Queens Hotel, Cheltenham I was most delighted to read your fantastic review about our hotel. Thank you very much for sharing your feedback. I shall make sure...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Meeting Rooms
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$132 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Cheltenham
#7 Luxury Hotel in Cheltenham
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$132 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Cheltenham
#7 Luxury Hotel in Cheltenham
Room types
Suites, Non-Smoking Rooms
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Traveler (404)
Room & Suite (99)
Dining (34)
Business Center & Event Rooms (5)
Questions & Answers
Ask a question
donna b
25 April 2018|
Answer
Response from Attila K | Property representative |
There are several spas within walking distance of the hotel. We do have complimentary access to clc centre which has a pool and gym for our guests.
0
Votes
Jo24464
23 April 2018|
AnswerShow all 2 answers
Response from Attila K | Property representative |
Absolutely we have several areas including Napier Restaurant, orangery or Regency Suite. I’m the spring and summer we can also arrange a bbq in our private garden. Please contact Ellie Murray in our events team at the hotel... More
1
Vote
Anne B
19 March 2018|
Answer
Response from Attila K | Property representative |
Our direct number is tel:+44 (0)1242 514 754. We look forward to hearing from you.
0
Votes
Room Tips
"If you have a wheelchair, request a first floor room."
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"If you want a view, ask for a room across from the park. We faced the street which was also fine."
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"Spacious rooms with good views at the front of the hotel, but may be noisier"
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"The rooms are very nice and high comfort"
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