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Malmaison Cheltenham

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Traveler (326)
Room & Suite (132)
Dining (51)
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About

#16 of 26 hotels in Cheltenham
Location
Cleanliness
Service
Value
Travelers' Choice
Experience the extraordinary. The majestic white building of Malmaison Cheltenham looks right at home just around the corner from the serene Montpellier Gardens, with the restaurant boasting a glass conservatory 'Garden Room' and beautiful terrace. Although the hotel rests in the very heart of Cheltenham, you'll instantly feel the calm and privacy of this sensitively-converted but utterly modern villa and surrounding grounds. Full of little touches and interesting nooks, our hotel is full of charm and character. Enjoy Malmaison's famous menus in our Brassiere, or cocktails and spirits in the unique ambiance of our bar. Underneath the charm and calm of our Cheltenham hotel bubbles a restrained energy, with modern bedrooms and unique meeting rooms with free WiFi.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Baggage storage
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Special diet menus
Meeting rooms
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Business
Romantic
Languages Spoken
English
1,527Review5Q+A100Room tips
Traveler rating
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samabest wrote a review Feb 2024
Bicester, United Kingdom19 contributions4 helpful votes
Lovely hotel. Stylish decor. Luxuriois feel without being stuffy. Great location for Cheltenham town centre. The staff are all really friendly and eager to help. Room very comfortable and spacious. Breakfast lovely with pretty much everything you might want. The only reason this is not five out of five, is that the bathroom could have done with some tlc and water not hot enough for a bath.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elliott Wise, Other at Malmaison Cheltenham
Responded 2 weeks ago
Dear Samabest, Thank you for taking the time to leave a review of your recent stay at Malmaison Cheltenham. We are pleased to hear that you enjoyed the stylish decor, luxurious feel, great location, friendly staff, comfortable room, and lovely breakfast options. We sincerely apologize for the issues you experienced with the bathroom and the lack of hot water for a bath. Please be assured that we will address these concerns with our maintenance team to ensure they are promptly resolved for the comfort of our future guests. We appreciate your feedback as it helps us to continuously improve our services. We hope to welcome you back in the future and provide you with a five-star experience. Kindest Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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judedep wrote a review Feb 2024
Solihull, United Kingdom20 contributions24 helpful votes
Tired room, mould around windows, tatty wallpaper….I could go on, had to move due to broken light switch to bathroom which was unsafe. Made it my mission a few years ago to visit every Malmaison and I’m sad to say tired rooms seem to be the norm for this chain of late.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elliott Wise, Other at Malmaison Cheltenham
Responded 2 weeks ago
Dear Judedep, We are truly sorry to hear about your recent experience at Malmaison Cheltenham. We apologize for the issues you encountered with the maintenance of your room and the broken light switch in the bathroom. Your feedback is of great importance to us and we will address these issues immediately to ensure a more pleasant stay for our future guests. Please know that we are working diligently to improve the overall guest experience and we appreciate you bringing these concerns to our attention. We hope you will consider giving us another chance to exceed your expectations in the future. Sincerely, The Malmaison Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paula wrote a review Feb 2024
United Kingdom25 contributions11 helpful votes
Superb from start to finish. Room was perfect. All the staff were really helpful and had smiles on their faces which is always a good sign. A great location and parking was good.staff were happy to suggest places to visit . Certainly gets top marks from me.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elliott Wise, Other at Malmaison Cheltenham
Responded 2 weeks ago
Dear Paula, Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a superb weekend at Malmaison Cheltenham. Our team takes great pride in providing top-notch service and it is always rewarding to receive such positive feedback. We are thrilled that you found your room to be perfect and that our staff were helpful and had smiles on their faces throughout your stay. We are also pleased to hear that you enjoyed our great location and that our team was able to suggest places for you to visit in Cheltenham. Thank you for awarding us top marks and we look forward to welcoming you back to Malmaison Cheltenham in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Kindest Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PeteJT12345 wrote a review Feb 2024
Exeter, United Kingdom6 contributions
We stayed for two nights at the Malmaison in Cheltenham for Valentines. From the great warm welcome at reception from Alex on arrival, to the gorgeous room (a suite with a huge bath) nothing was too much trouble and the staff were fantastic. Would highly recommend.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elliott Wise, Other at Malmaison Cheltenham
Responded 2 weeks ago
Dear Pete, Thank you so much for taking the time to leave such a wonderful review of your recent stay at Malmaison Cheltenham! We are delighted to hear that you had a perfect Valentine's getaway with us. We will be sure to pass your kind words onto Alex and the rest of the team, as they will be thrilled to know that their exceptional service left such a positive impression on you. We are thrilled to hear that you enjoyed your suite and the luxurious amenities it had to offer. It is always our aim to provide a memorable and comfortable stay for all of our guests, and we are so pleased to hear that we succeeded in doing so for you. Thank you for recommending us, and we hope to welcome you back to Malmaison Cheltenham in the future for another fantastic stay. Warm regards, Malmaison Cheltenham Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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allan c wrote a review Feb 2024
1 contribution
So. After a dispiriting experience at the so called 5 star macdonald bath hotel we checked out early and booked ourselves a suite at the Malmaison in Cheltenham. One of our favourites and so uplifting. A four star hotel offering a five star experience. Wonderful welcoming personnel and such great value. Thank you for saving our special break from disaster.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Great restaurants within a few paces
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elliott Wise, Other at Malmaison Cheltenham
Responded 2 weeks ago
Dear X4551PGallanc, We are thrilled to hear that your experience with us at Malmaison Cheltenham was uplifting and enjoyable. It is always our goal to provide a five-star experience for our guests, even as a four-star hotel. We are glad that our welcoming personnel and great value helped to save your special break from disaster. Thank you for choosing Malmaison Cheltenham and we hope to welcome you back again in the future. Kind regards, Malmaison Cheltenham Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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William L wrote a review Feb 2024
Guildford, United Kingdom1021 contributions446 helpful votes
We stayed 3 nights, the location is excellent, especially with the (limited) on-site parking easy walking distance to the town and the service is very good. We were visiting family so did not eat in the restaurant. We "bid" for an upgrade and had a good-sized executive room the lighting was a bit dim though, but it was rather strange to have the bath and shower in the bedroom, apparently, there are more conventional rooms available!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elliott Wise, Other at Malmaison Cheltenham
Responded 2 weeks ago
Good evening A2526SSmichaell, Thank you for staying with us and for your feedback. We are pleased to hear that you enjoyed the location, service, and your upgrade to an executive room. We appreciate your comments about the lighting and layout of the room, and we will take them into consideration for future improvements. Thank you for choosing Malmaison Cheltenham and we hope you will return in the not-so distant future. Kindest Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kings_ransom786 wrote a review Feb 2024
Birmingham, United Kingdom10 contributions2 helpful votes
+1
Arrived at the hotel late but staff were friendly and welcoming. Checked in with no issues and made my way to the room in a small rickety lift and through some very narrow hallways. Would be difficult is wheelchair access is required or if you have multiple or large bags or have other guests coming in the opposite direction. Once in the room we get settled and went to sleep pretty quick as it had been a long day and it was late. Upon waking up this is when we noticed just how shabby the actual room was. I’ve stayed in multiple Mal Maison hotels over the years but this has got to be the most worn down one. There were multiple tears in the curtain nets, tears in the fabric of the chair, headboard up light not working, chipped cabinets, worn out carpets, and the strip lights in the bathroom would flicker so you had to have the full lights on. All this is just one room. We checked out shortly after but not a hotel I can recomend sadly at this price point.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Plenty on parking on the side street and you don’t have to use the machines on the street as the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elliott Wise, Other at Malmaison Cheltenham
Responded 2 weeks ago
Dear kings_ransom786, Thank you for taking the time to share your feedback with us regarding your recent stay at Malmaison Cheltenham. We are pleased to hear that you found our staff to be friendly and welcoming upon your late arrival and that the check-in process was smooth. We sincerely apologize for the issues you experienced with your room, including the worn-down condition and maintenance issues. We take your comments very seriously and will work diligently to address these issues immediately to ensure a more comfortable and enjoyable stay for our guests in the future. We appreciate your loyalty to the Malmaison brand and regret that your experience did not meet your expectations. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. Thank you for bringing these issues to our attention. Sincerely, Malmaison Cheltenham Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Charles B wrote a review Jan 2024
Oxford, United Kingdom400 contributions215 helpful votes
Well run hotel; friendly staff; excellent breakfast. When we arrived we were told we had been upgraded, but it didn't seem like we had. We'd book a room with bath tub and the 'upgrade' room only had a half tub. Not what we wanted at all. The aircon could not be controlled from the bedroom which was 25.5 deg when we arrived. Has to be controlled from reception.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: avoid room 325
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elliott Wise, Other at Malmaison Cheltenham
Responded 4 weeks ago
Good afternoon, We thank-you for taking the time to review the hotel. We are very glad to see that you liked the friendly staff and our breakfast service We can see that you were upgraded but we are apologetic to see that it didn't feel like it. We will log the issues you had with us with the relevant departments. We hope we can welcome you again in the not-so distant future. Kindest Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gareth M wrote a review Jan 2024
Royal Wootton Bassett, United Kingdom31 contributions6 helpful votes
From the moment we arrived we could not help but notice how friendly and attentive the staff were. Throughout our visit, whether it was at reception, the breakfast staff or the cleaners, all were very friendly and attentive. We were fortunate enough to have an upgrade and the room met all our expectations. We simply loved it. There is an underground car park available for ten pounds a night. Although spaces are limited this was a bonus in winter too. Breakfast was excellent. Not greasy and cooked with care. There really was nothing to fault from our experience and you’re only a few minutes walk from the bars and restaurants in Montpellier. Thank you to all the amazing staff; you helped make our stay an excellent one !
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elliott Wise, Other at Malmaison Cheltenham
Responded Jan 17, 2024
Good evening, Thank-you for reviewing the hotel. We are very glad to see you had a 5 star stay with us at Malmaison Cheltenham; we will certainly pass on your extremely kind comments about our fantastic team! We hope to welcome you again to Malmaison Cheltenham in the future. Kindest Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vichavan wrote a review Jan 2024
Pune, India42 contributions8 helpful votes
From outside, you wont feel like this to be a hotel, in the first place, its more like a bungalow. Was treated well when I arrived and was also allowed to checkin a few mins early, not much although I had travelled all the way from Pune to Mumbai to London to Cheltenham! The hotel is located not so far but not so close either from the bus station so a taxi is not needed, but still a long walk!! The room was clean, spacious, no complains. Breakfast was very good, they served some pre-fixed hot breakfast as well which was very delicious. However, I could survive just on the other spread as well. The lift was noisy!! Depending on where your room is, you may have to manoeuvre through some cramped corridors. Hotel is very pricy for what it offers, I understand there are not many options around but at that price, I expected a lot more. I never dined here so cannot comment on that, but had a good bar, overall a very pleasant stay.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elliott Wise, Other at Malmaison Cheltenham
Responded Jan 17, 2024
Good evening, Thank-you for taking the time to review the hotel, this helps us as a hotel see where we are going right and what could be improved for future guests experiences. We have passed on your comments regarding the lift to the relevant departments, but are very pleased that many elements of your stay went above expectations and was overall a very pleasant stay! We hope to welcome you again in the not-so distant future. Kindest Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱5,674 - ₱10,791 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Montpellier Chapter Hotel
LOCATION
United KingdomEnglandCotswoldsCheltenham
NUMBER OF ROOMS
61
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MALMAISON CHELTENHAM - UPDATED 2024 Hotel Reviews & Price Comparison (England) - Tripadvisor

Frequently Asked Questions about Malmaison Cheltenham
Which popular attractions are close to Malmaison Cheltenham?
Nearby attractions include Montpellier District (0.2 km), Cheltenham Town Hall (0.4 km), and Montpellier Gardens (0.4 km).
What are some of the property amenities at Malmaison Cheltenham?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Malmaison Cheltenham?
Top room amenities include a minibar, a flat screen TV, and a seating area.
What food & drink options are available at Malmaison Cheltenham?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Malmaison Cheltenham?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Malmaison Cheltenham?
Conveniently located restaurants include East India Cafe, Suffolk Rock, and Chelsea Brasserie.
Is Malmaison Cheltenham located near the city center?
Yes, it is 0.2 km away from the centre of Cheltenham.
Are any cleaning services offered at Malmaison Cheltenham?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Malmaison Cheltenham?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Malmaison Cheltenham offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Malmaison Cheltenham?
Many travellers enjoy visiting Cheltenham Town Hall (0.4 km), Whittington Court (7.1 km), and Boer War Memorial (3.4 km).