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Plymouth Backpackers Hotel

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102 Union Street, Plymouth PL1 3HL England
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveler (18)
Room & Suite (7)
Bathroom (3)

About

#26 of 51 Specialty lodging in Plymouth
Location
Cleanliness
Service
Value
Friendly Backpackers/Hostel only five minutes from Plymouth City Center, ferry port to Spain and France, coach station and train station. We accommodate large bookings on a regular basis of in excess of fifty people. Warm, friendly environment with free super fast 300mb fibre broadband, kitchen facilities with dining and lounge communal area. We have private as well as shared rooms available, with full central heating and double glazing throughout.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Non-smoking hotel
Laundry service
Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL STYLE
Budget
57Reviews1Q+A7Room tips
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LoneTraveller wrote a review Aug 2019
Lucerne, Switzerland2 contributions2 helpful votes
Picked up bed bugs from this place and proceeded to get stung on my camping trip afterwards. Seems like they did nothing after the previous report (a month ago). I still don’t know how I can remove them from things that won’t go into the dryer.
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Date of stay: August 2019
2 Helpful votes
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Response from Lee W, Manager at Plymouth Backpackers Hotel
Responded 23 Oct 2019
Hi. Thanks for the feedback. We have now replaced all our wooden bunk beds with new metal bunk beds and had the hotel treated for bed bugs. Eradicated any sign of them.
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Busylizzie53 wrote a review Aug 2019
Cambridge, United Kingdom3 contributions4 helpful votes
We picked up bedbugs during our one-night stay (enforced due to ferry delay). They unmistakably came from this hotel, because we came from home, not another hotel, and we went camping the following week in our hitherto clean tent. In the tent we were bitten all over the place and saw the actual bugs walking around. Yes, this is a problem that can occur anywhere, but you expect paid accommodation to try and stay on top of this. However, when I phoned to tell them about it, the receptionist seemed unconcerned and uninterested. I emailed the owners, but have not had a reply of any kind. I have since contacted Plymouth Environmental Health to ask them to look into this hostel. We have spent a lot of time and money trying to eradicate them from our belongings on our return home and
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Date of stay: July 2019
1 Helpful vote
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Response from Lee W, General Manager at Plymouth Backpackers Hotel
Responded 23 Oct 2019
Thanks for your feedback. We have since taken appropriate steps to eradicate any evidence of bed bugs and replaced all of our beds. Many thanks.
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tomju1 wrote a review Jul 2019
Bristol, United Kingdom3 contributions
I booked a room that would suit the needs of my disabled wife and 2 children, I then received an email a week before my booking telling me the room was not available due to plumbing issues (this seems to be a recurring theme .. see previous reviews). I agreed to a new room in the hotel with 3 flights of stairs due to the short notice and very little other option. On arrival we were shocked to see the police arresting people on the road by the hotel and what appeared to be alcoholics / drug addicts around the premises. There was a bin spilling rubbish all over the street opposite the main entrance. The receptionist told us there were two rules, 'don't smoke in your room and no alcohol', I thought this was a strange greeting to a hotel. My wife made it up the very steep stairs
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Date of stay: July 2019
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Response from Lee W, General Manager at Plymouth Backpackers Hotel
Responded 30 Jul 2019
Very sorry that you felt this way. I did try to help on the phone by explaining that I was not permitted to refund any money without permission from the owner. I explained that if you put everything in an email I would personally make sure that you received a response. When you asked me why you needed to write an email, I explained it was because it would go to the owner to decide if the situation warranted a refund. Plus your reasons were increasing by the minute and I wanted to make sure you had everything in writing. First it was because you were under the impression that you were in a ground floor apartment, then when I found the email we sent you eight days prior to your arrival that we had an issue with the apartment and could offer you a full refund or a room at the hotel on the third floor, you changed your excuse to our stairs having no bannister rails. Unfortunately this was another falsehood as all our stairs have bannister rails, and when I explained this to you, you proceeded to come out with further excuses. Personally I got the feeling that things were being exagerated in order to garner a refund, hence the reason for asking you to put everything in an email. We are a city centre Hostel and I'm sure you will agree that most city centres do have citizens that you wouldn't want to share your home with? I am not going to deny that we are any different but as for police arresting people in the streets on your arrival, alchoholics and drug addicts around our premises I'm afraid that this is another created image in order to strengthen your case. To be honest, it started to sound like an episode of Starsky and Hutch. All the staff go out of the way to greet guests and again another exageration to paint a negative picture. I have never heard anybody being greeted with 'don't smoke in your room and no alchohol', this is one of our rules but we do start at the very least with a "hello" and check our guests in before explaining the house rules. Our stairs are normal for any staircase I have ever seen and are no steeper than normal, so again yet another exageration. Carpets are not brand new but are cleaned daily and so are our rooms. As we don't allow smoking in the hotel, I find it hard to see how it smelt of smoke. Our bunk beds are checked routinely and we would have been happy to have looked at them for you if you had mentioned this at the time, unfortunately you didn't. On a lighter note I have not seen any old pants on the roof but can assure you that if I had I would have replaced them with a new pair :)
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Rapperchic wrote a review Jul 2019
Dartmouth, United Kingdom42 contributions24 helpful votes
Booked female dorm for night out with girls. Pay for what you get. Would stay again. Friendly simple and easy plus close to town. It is a hostel so don’t expect hand and foot service. But then it’s cheap and suitable for just one night or 2
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Date of stay: July 2019
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Elephantemg wrote a review Jun 2019
Hertfordshire, United Kingdom567 contributions122 helpful votes
The hostel is easy to find and is in a great location for the city centre. Hostel is basic with some rooms better than others - but i did like the bedcovers. Wifi worked well, shower hot. Breakfast of cereals and toast good, but opens at varying times! Good value basic accommodation.
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Date of stay: April 2019
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PRICE RANGE
US$18 - US$50 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandDevonPlymouth
NUMBER OF ROOMS
8
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