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MTN House By Basecamp, formerly known as Holiday Inn Canmore, is nestled amongst the majestic Canadian Rockies. Offering a serene and sumptuous atmosphere, , it features world-class amenities and top-notch service for discerning travellers seeking a blend of adventure and relaxation. One of the hotel's main highlights is Rhythm & Howl, an upscale restaurant, cafe, and bar, focusing on sustainability and local ingredients, with Jason Leizert as the notable Canadian chef. Finally, MTN House by Basecamp will be home to Canmore's first-ever premium Nordic spa, opening in Summer 2024. The spa will offer premium hydrotherapy, dry and wet sauna, and massage services, and will be open to both hotel guests and day visitors. Be sure to book direct for the best rates!
One of the cleanest hotels we have ever stay in. The decor was fantastic, the staff are great. Friendly, helpful, and informative. Great value for the accommodations. It’s a must stay, if you don’t give this place a try at least once you’re definitely missing out.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radek Coufal, Guest Services / Front Office at Mtn House By Basecamp
Responded Feb 5, 2024
Thank you for the review! We're delighted to hear that our hotel met your expectations. Your strong recommendation is truly appreciated, and we're thrilled you feel that missing out on our hotel is a missed opportunity for others. We look forward to the possibility of welcoming you back for another exceptional stay. Thank you for choosing us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very impressed with MTN Basecamp in Canmore, and would have happily given them a five star review, except for two issues we had. Number one was the water pressure in our room on the third floor, was absolutely abysmal. Number two, the heater/air conditioner was quite loud in our room. In fairness to the hotel, we did not bring these issues to the staff's attention, so they had no opportunity to resolve them. We didn't turn on the heating unit until after 11, which is a terrible time to try to get assistance, and we didn't want to move rooms. We didn't attempt a shower until about half an hour before check-out, so, a little late to resolve things there. EVERYTHING ELSE about the hotel, our room, the staff, the ambiance, the amenities, EVERYTHING ELSE was great, and we…
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radek Coufal, Guest Services / Front Office at Mtn House By Basecamp
Responded Feb 5, 2024
Thank you for sharing your feedback about your stay at MTN Basecamp in Canmore. We're so pleased to hear that you were impressed with many aspects of our hotel, including the room, staff, ambiance, and amenities. However, we're sorry to learn about the issues you experienced with the water pressure and the noise from the heater/air conditioner. We appreciate your understanding and the constructive manner in which you've approached these concerns, and we apologize for any inconvenience caused. Your comfort is our top priority, and we regret that we didn't have the opportunity to address these issues during your stay. For future visits, please don't hesitate to reach out to our staff at any hour. We're here to ensure your stay is as comfortable and enjoyable as possible, and we're always ready to assist with any concerns or requests. We're grateful for your willingness to stay with us again and to give us the chance to make your next stay even better. Thank you for your recommendation, and we look forward to welcoming you back to MTN Basecamp, where we hope to exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
100% recommend this lodge to anyone staying in Canmore. Service, cleanliness, comfort, views, everything was 10/10. Sad that we were only here for one night. Maude and Frankie checked us in and were extremely helpful and so so nice!
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radek Coufal, Guest Services / Front Office at Mtn House By Basecamp
Responded Jan 14, 2024
Thank you for the review! We're absolutely thrilled to hear you had a fantastic stay with us. It's great to know Maude and Frankie made such a positive impact on your experience. We'll definitely pass your compliments to them. We hope to welcome you back for a longer stay in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I came to Canmore for her birthday. Hotel was nice and clean. Staff were accommodating and friendly. Food and drinks were impeccable. Only downside with our stay was that the hot tub was not in service and the walls are thin.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radek Coufal, Guest Services / Front Office at Mtn House By Basecamp
Responded Jan 14, 2024
Thank you for the review! We're delighted to know that you and your wife enjoyed your stay. We apologize for the inconvenience with the hot tub and the issue with the thin walls. Your feedback is crucial for us to enhance our guest experience, and we hope to welcome you back with all amenities fully operational.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very clean and spacious rooms with a Nespresso and a great lobby to sit and relax. Staff is very friendly and helpful. The food in the restaurant is good. Monogram cappuccino was amazing. It’s right off the highway too!
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radek Coufal, Guest Services / Front Office at Mtn House By Basecamp
Responded Jan 14, 2024
Thank you for the review! We're thrilled to hear that your family weekend getaway was a success. We're glad that our staff added to your experience. Looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This had to be the best customer service we have ever received. What a pleasure to spend Christmas & New Years here. Rene, so helpful & attentive, kind & a pleasure to greet daily. Charlotte in the restaurant was a blessing. Kind, and so helpful with advising on the go to places. Forest & Taylor saw in the new years with us at the bar & restaurant, but with authentic care & joy. Thank you so much. You completed our beautiful trip to Canmore & Banff
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radek Coufal, Guest Services / Front Office at Mtn House By Basecamp
Responded Jan 14, 2024
Thank you for the review! We're overjoyed to hear that our team, especially Rene, Charlotte, Forest, and Taylor, provided exceptional service and contributed positively to your Christmas and New Year's experience. I will make sure to pass your kind words to them. Your kind words are truly appreciated and we're delighted we could make your trip to Canmore and Banff memorable. We look forward to welcoming you back on your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel with mountain views and close to main village. The wood burning fire place in the lobby was so welcoming. Clean room with fabulous soaker tub made it hard to leave! Will definitely stay again
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radek Coufal, Guest Services / Front Office at Mtn House By Basecamp
Responded Jan 5, 2024
Thank you for the review! We're thrilled to hear that you enjoyed the mountain views and our cozy lobby. It's great to know that our clean rooms and the soaker tub added to your experience. Looking forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tasteful decorated very comfortable rooms and clean no hassles too marks will come again perfect location not that far from town the restaurant has nice food and the staff are very helpful must try the pizzas the only thing I would say is I love a good shower and the pressure was not that strong but you can’t have everything all in all nice stay
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radek Coufal, Guest Services / Front Office at Mtn House By Basecamp
Responded Jan 5, 2024
Thank you for the review! We're delighted to hear we met your expectations. It's great to know you enjoyed the pizzas too! We appreciate your feedback regarding the shower pressure and will look into this. We're glad you had a nice stay overall and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is new, and nice. We were happy with the room. But it was very unpleasant that in addition to booking on Booking.com we were charged a deposit of $250 for the room, which was frozen for a month. The hotel said that they returned the deposit on December 5, but the money was actually returned only on January 1. I have not encountered this format of deposit in hotels before, which left not pleasant emotions about this hotel
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radek Coufal, Guest Services / Front Office at Mtn House By Basecamp
Responded Jan 4, 2024
Dear Kim, thank you for your review! We're glad to hear you enjoyed the hotel and your room. Regarding the deposit, we understand your concern about the time it took for the funds to be released. Please note that the deposit was released by our bank promptly on Mon Dec 4, 2023 11:49:19 PM. We have sent a credit card receipt to your email for your reference. This timing issue is often due to the processing times of card holder bank, which can vary. We appreciate your understanding and hope this clarifies the situation. I recommend reaching out to your credit card provider if you have any challenges.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came here because of the spa, apparently it’s just false advertising because it’s not ready yet. Our room had leaky bathroom pipes, I had a minor accident hitting my elbow while falling and no one at the hotel seemed to care or provide a solution like pain med or something, front desk literally asked me if I had a car, to drive myself to the pharmacy like really? Train them better A dog was left alone in a room for over an hour and was barking all the time, really unable to rest. Really disappointed in this “4 star hotel” and really pricy for what we got.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radek Coufal, Guest Services / Front Office at Mtn House By Basecamp
Responded Jan 4, 2024
Thank you for the review! We're sorry to hear about your experiences. Regarding the spa, we regret any misunderstanding and are working diligently to have it ready for our guests as soon as possible. We take your feedback about the bathroom issue seriously and will address it promptly. Concerning the assistance at the front desk, we apologize for any inconvenience caused. Our policy restricts us from providing medications, but we always strive to offer helpful solutions. We'll reinforce our training to ensure better support in the future. We also understand your frustration with the noise disturbance from a dog in a nearby room. We'll review our pet policy and guest guidelines to prevent similar situations. We value your feedback as it helps us improve, and we hope you'll consider giving us another chance to meet your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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