Isabela Zen Hotel
Maharlika Highway, Santiago City, Iloilo Province 3311 Philippines
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About
#1 of 3 hotels in Santiago City
Location
Cleanliness
Service
Value
This newest and most modern hotel is located along Maharlika Highway in the heart of Santiago City and has been uniquely designed to cater to leisure and business travelers. Zen Hotel's 54 well appointed rooms and suites are built offering a spacious design with deluxe amenities. The restaurants of Isabela Zen Hotel are sure to indulge your good taste. With 3 function rooms and a grand ballroom built with state-of-the-art lights and sound systems can accommodate from 30 to 500 persons, suitable for meetings, ideal for seminars and best for social events. Isabela Zen Hotel is only 45 minutes away from Cauayan Airport and is situated at the center of Santiago City. A stone's throw away from restaurants, shops, banks and malls. Isabela Zen Hotel is the perfect choice for business or leisure travelers, boasting of its central location, comfortable amenities and pampering of guests with warm Filipino hospitality.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Poolside bar
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Bottled water
Bath / shower
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Charming
Business
Languages Spoken
English
Location
Contact
Maharlika Highway, Santiago City, Iloilo Province 3311 Philippines
Getting there
See all nearby hotels
41Reviews2Q+A5Room tips
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Overall stay was OK. But there are a lot of areas that needs improvement. We booked a Suite room. The only thing that I liked about it is the room was spacious. Telephone is not working. It's hassle to call the front desk and F&B because I need to use my cellphone. The bathroom tiles has molds. The bidet os leaking. The hot shower is not working.The cabinet drawer is broken. The wallpaper has tears. With the staffs, all are nice and friendly. I just didn't like it when the front desk guy has to lie about me putting a wrong contact number on our registration form. We were actually expecting a call back from him, but he was not able to do so. On the other hand, front desk lady is not clarifying things with guests. Ask before assuming things. With regards the room that I booked for my staff. He said that the ac is spitting out ice which is very uncomfy especially when sleeping. Seriously, this place needs to be well maintained.…
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Location is Ok. I stayed in the presidential suite for three nights. Room was nice, plenty of space. Bed was comfortable, pillows also. Bathroom was big. Shower was very roomy. Fancy Japanese toilet did not work. AC kept suite cold. Pool is small but well maintained. Staff was very helpful and pleasant. Breakfast Buffet included in room price. However, skip the breakfast buffet. Food was cold 3 mornings in a row, many of the items offered were not in stock. Though luck warm, coffee was ok. I asked for a piece of toast with my breakfast and was charged extra for it. I will stay here again but will find someplace else to eat breakfast
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Get pool view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The staff are very accomodating and friendly. The room is good and the view of the pool makes you feel relax, you will enjoy the amenities. The food is great and many to choose from. The location is good just need to improve the parking space. Overall staying at Zen Hotel is worth your money.
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Date of stay: October 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IsabelaZenHotel, Manager at Isabela Zen Hotel
Responded 4 Mar 2020
Dear Bczar2007, Good day! Your comments about us highly appreciated for it is our way to improve our services. We value you as our guest and it is our duty to make your stay enjoyable. Hopefully Ma'am , we will be able to see you again here. You are very much welcome at Zen Hotel for it is your home away from home. Best regards, Kim M. Baquiran Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All staff were very approachable. Special thanks to Ms. Bjean who supported us on our wedding preparation. She always gives us suggestions or choices for who's the best suppliers they have encounter.High salute to all of you! 😊
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Date of stay: September 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IsabelaZenHotel, Manager at Isabela Zen Hotel
Responded 16 Sep 2019
Good day Sir. This is Kim from Sales and Marketing Department. Thank you Sir Jake for taking the time to send us your review. We appreciate your kind words regarding Zen Hotel. See you again Sir :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VIP Zen space near at the pool is ideal for family-friends meeting accommodation of 15 -20 person...It will be possible to go back here for another special days of my family gatherings and recommend this place to everyone.Thanks for the person name Mercy and the staff.
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Date of stay: August 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IsabelaZenHotel, Manager at Isabela Zen Hotel
Responded 9 Sep 2019
Dear Ma'am, Good day! Thank you ma'am for taking the time to send us your review. We appreciate your kind words regarding Vip Zen and Zen staff. We are delighted to know that you enjoyed your stay with us. We do hope to see you again ma'am. Again, thank you and See you again po :) Respectfully yours, Kim Baquiran Sales and Marketing Manager Isabela Zen Hotel & Restaurant Corp. 0917-129-4401
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is nice from bed sheets, pillow, and other stuff. I just don't like their shampoo and soap. Better if you have your preferred toiletries. They also have free breakfast which is superb. Staffs are accommodating and pleasant, they'll assist you as best as they can.
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IsabelaZenHotel, Manager at Isabela Zen Hotel
Responded 9 Sep 2019
Dear Sir, Greetings from Zen! Your comments regarding the service you received at our hotel are very important to us. We want your stay in Zen hotel be enjoyable and comfortable, so your feedback is very important to us. We do appreciate your positive comment with regards to our Mattress. We value you as a customer/guest , and we look forward to serving you more efficiently in the future. Please feel free give me a ring or a message to your next visit @ 0917-129-4401 Hoping for your next visit to us soon! GOD BLESS! Yours respectfully, KIM M. BAQUIRAN Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were welcomed by the owners themselves! Hot coffee, cheesecakes and frozen drinks were served right away! No waiting time! Well partly because of good conversation! But the ambiance was so welcoming! The staff are smiling! I'm sure if I asked for a star-dusted cheesecake, they will fly to the moon and get me just what I asked! And they do this so effortlessly! Thank you Zen Hotel! It was indeed a beautiful side trip! Everything was deliciously served with care, smile and love!
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Date of stay: November 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IsabelaZenHotel, Manager at Isabela Zen Hotel
Responded 1 Jan 2019
Dear Ma'am Jing, I would like to thank you for choosing to stay at Zen Hotel. On behalf of the staff and management, we would like to extend a warm welcome to you and congratulate you for choosing our fine hotel. It was a pleasure to have you as our guest and we truly look forward to your next visit. Respectfully, Kim M. Baquiran Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff were hospitable and accommodating. However, Zen Hotel should improve their room facilities and services. They should check their rooms. The room I had, air condition unit had leak, shower has no hot water, ants in their side table and exhaust fan not working. You should ask if the room which has wifi signal and cellular signal. Their room prices were reasonable.
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Date of stay: October 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IsabelaZenHotel, Manager at Isabela Zen Hotel
Responded 2 Nov 2018
Dear Ma'am, Greetings from Zen! Your comments regarding the service you received at our hotel are very important to us. We want your stay in Zen hotel be enjoyable and comfortable, so your feedback is very important to us. We hope you will accept our sincere apologies for the inconvenience you experienced. Rest assured that we are also trying to improve more and give the best quality when it comes to housekeeping and maintenance of the hotel to prevent the recurrence of such problems in the future. I hope this incident will not give you a bad impression of Zen Hotel . We value you as a customer/guest , and we look forward to serving you more efficiently in the future. Please feel free give me a ring or a message to your next visit @ 0917-8712351 Again, our sincerest apologies.God bless! Best regards, KIM M. BAQUIRAN Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
It’s good that there’s a hotel like this in Santiago now – it makes the trip to the province more enjoyable. This hotel serves its purpose: good place to stay, buffet breakfast, coffee shop when you need one, swimming pool (small), clean rooms, nice beds, cable TV, wi-fi in room, hot & cold shower and great location in the center of the city. It’s near a mall and a bus terminal and some other business establishments. The staff is well-trained, the food is okay (the coffee is not very hot, it takes a lot of stirring for the coffee creamer to dilute) and their rates are easy on the budget. There’s parking but the lot gets packed when there is an event. Now, since most travelers to this place are here on business, this is a good option for a night or two.
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Date of stay: June 2018Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IsabelaZenHotel, Manager at Isabela Zen Hotel
Responded 23 Jul 2018
Dear Sir Vansky, Good day! It has been a pleasure serving you. Zen Hotel takes pride in giving priority to their customers and looking after their needs. Quality and customer service are what distinguish us from others. We always strive to exceed our customers’ expectations and meet their requirements. If there is anything else we can do for you, please do inform us. We also appreciate your feedback; it’s what keeps us improving. Thank you again for choosing us. Looking forward to see you again. thank you! Best regards, KIM JOY S. MADURACHIGE SALES & MARKETING MANAGER Isabela Zen Hotel | 3K Hotel by Zen kim.3kbyzenhotel@gmail.com | 0917 129 4401
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been to this hotel over 5 times now, and each time that I've been there they have treated me as though I was part of their family. The rooms are excellent, bed is very comfy, the food is absolutely outstanding. I enjoy the staff they are always very helpful and pleasant and enjoy helping you. The staff is laughing and joking with you which makes me very comfortable. I believe this is due to the Management and the training that is in place at the hotel. When I arrive at the Zen hotel they give me the feeling of being my home away from home. If you're looking for a place that treats you as you are part of there family this is where you want to stay while in Santiago City.
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Date of stay: January 2018Trip type: Traveled with family
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IsabelaZenHotel, Sales and Marketing at Isabela Zen Hotel
Responded 16 May 2018
Dear Mr. John R, Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Everyone is so nice because we have the best guests! Thank you, once again, for your kind words. Sincerely, Katherine Alquizar Sales and Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$30 - US$39 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasPanay IslandIloilo ProvinceSantiago City
NUMBER OF ROOMS
54
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Claim Your ListingISABELA ZEN HOTEL - UPDATED 2022 Reviews & Price Comparison (Santiago City, Philippines) - Tripadvisor
Frequently Asked Questions about Isabela Zen Hotel
Which popular attractions are close to Isabela Zen Hotel?
Nearby attractions include Cartel HQ Santiago City Isabela (0.8 km).
What are some of the property amenities at Isabela Zen Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Isabela Zen Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Isabela Zen Hotel?
Conveniently located restaurants include Sa Lido Restaurant, Starbollywood Authentic Indian Cuisine, and Charina's Grill.
Are there opportunities to exercise at Isabela Zen Hotel?
Yes, guests have access to a pool during their stay.
Does Isabela Zen Hotel have an airport shuttle?
Yes, Isabela Zen Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Isabela Zen Hotel have airport transportation?
Yes, Isabela Zen Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Isabela Zen Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Isabela Zen Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Isabela Zen Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.