Overall stay was OK. But there are a lot of areas that needs improvement. We booked a Suite room. The only thing that I liked about it is the room was spacious. Telephone is not working. It's hassle to call the front desk and F&B because I need to use my cellphone. The bathroom tiles has molds. The bidet os leaking. The hot shower is not working.The cabinet drawer is broken. The wallpaper has tears. With the staffs, all are nice and friendly. I just didn't like it when the front desk guy has to lie about me putting a wrong contact number on our registration form. We were actually expecting a call back from him, but he was not able to do so. On the other hand, front desk lady is not clarifying things with guests. Ask before assuming things. With regards the room that I booked for my staff. He said that the ac is spitting out ice which is very uncomfy especially when sleeping. Seriously, this place needs to be well maintained.…
Location is Ok. I stayed in the presidential suite for three nights. Room was nice, plenty of space. Bed was comfortable, pillows also. Bathroom was big. Shower was very roomy. Fancy Japanese toilet did not work. AC kept suite cold. Pool is small but well maintained. Staff was very helpful and pleasant. Breakfast Buffet included in room price. However, skip the breakfast buffet. Food was cold 3 mornings in a row, many of the items offered were not in stock. Though luck warm, coffee was ok. I asked for a piece of toast with my breakfast and was charged extra for it. I will stay here again but will find someplace else to eat breakfast
The staff are very accomodating and friendly. The room is good and the view of the pool makes you feel relax, you will enjoy the amenities. The food is great and many to choose from. The location is good just need to improve the parking space. Overall staying at Zen Hotel is worth your money.
All staff were very approachable. Special thanks to Ms. Bjean who supported us on our wedding preparation. She always gives us suggestions or choices for who's the best suppliers they have encounter.High salute to all of you! 😊
VIP Zen space near at the pool is ideal for family-friends meeting accommodation of 15 -20 person...It will be possible to go back here for another special days of my family gatherings and recommend this place to everyone.Thanks for the person name Mercy and the staff.
The room is nice from bed sheets, pillow, and other stuff. I just don't like their shampoo and soap. Better if you have your preferred toiletries. They also have free breakfast which is superb. Staffs are accommodating and pleasant, they'll assist you as best as they can.
We were welcomed by the owners themselves! Hot coffee, cheesecakes and frozen drinks were served right away! No waiting time! Well partly because of good conversation! But the ambiance was so welcoming! The staff are smiling! I'm sure if I asked for a star-dusted cheesecake, they will fly to the moon and get me just what I asked! And they do this so effortlessly! Thank you Zen Hotel! It was indeed a beautiful side trip! Everything was deliciously served with care, smile and love!
Staff were hospitable and accommodating. However, Zen Hotel should improve their room facilities and services. They should check their rooms. The room I had, air condition unit had leak, shower has no hot water, ants in their side table and exhaust fan not working. You should ask if the room which has wifi signal and cellular signal. Their room prices were reasonable.
It’s good that there’s a hotel like this in Santiago now – it makes the trip to the province more enjoyable. This hotel serves its purpose: good place to stay, buffet breakfast, coffee shop when you need one, swimming pool (small), clean rooms, nice beds, cable TV, wi-fi in room, hot & cold shower and great location in the center of the city. It’s near a mall and a bus terminal and some other business establishments. The staff is well-trained, the food is okay (the coffee is not very hot, it takes a lot of stirring for the coffee creamer to dilute) and their rates are easy on the budget. There’s parking but the lot gets packed when there is an event. Now, since most travelers to this place are here on business, this is a good option for a night or two.
I have been to this hotel over 5 times now, and each time that I've been there they have treated me as though I was part of their family. The rooms are excellent, bed is very comfy, the food is absolutely outstanding. I enjoy the staff they are always very helpful and pleasant and enjoy helping you. The staff is laughing and joking with you which makes me very comfortable. I believe this is due to the Management and the training that is in place at the hotel. When I arrive at the Zen hotel they give me the feeling of being my home away from home. If you're looking for a place that treats you as you are part of there family this is where you want to stay while in Santiago City.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing