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Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23302 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
35 people are viewing this hotel
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Booking.com
US$474
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Free cancellation until 07/09/21
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Hyatt.com
US$474
US$371
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Free cancellation until 20/09/21
Official Site
US$446
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Free cancellation until 07/09/21
Expedia.comUS$474
Hotels.comUS$474
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (3742)
Pool & Beach (665)
Dining (339)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cap Cana
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Cap Cana
Location
Cleanliness
Service
Value
Hyatt Zilara Cap Cana is the newest all-inclusive resort exclusively for adults in the beautiful gated community of Cap Cana. Located on the sought-after shores of Juanillo Beach, Hyatt Zilara Cap Cana is a tropical paradise where guests can indulge in all-inclusive luxury surrounded by local culture, magnificent ocean views and incredible amenities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Valet parking
Internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Private balcony
Room service
Safe
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates
2324Reviews210Q+A100Room tips
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Popular mentions
Ch3fdrew wrote a review Yesterday
Attleboro, Massachusetts4 contributions
I visited the property with my fiancé the last week of June into July. Once we arrived we were whisked away to the club lounge while we waited to be checked in. We were also welcomed with a nice refreshing cocktail. Nothing surprising here as we are used to the Hyatt properties and service. We stayed on the Zilara side and this review is largely based on that side of the property. Being club level we were however able and did access the Ziva side of the property. First, the property is absolutely stunning! The amount of detail that goes into making this property stand out is amazing. To keep it presentable, the staff goes around all day staying on top pf everything. I mean the chairs have to line up detail and all those little things you don’t pay attention to. This is a huge property with a wide variety of restaurants, multiple pools including a club pool with premium drinks, multiple lounges and plenty to keep you entertained should you decide to stay on the property for a week or more. The service is like none other. We had a staff member who is considered a personal butler named Enger (comes with club level) that helps you with anything you need. I mean anything and just about anytime. We honestly really didn’t have a need for him but he went above and beyond to ask questions and assist with stuff we didn’t really need help with. If we wanted champagne, he made sure it was sent up to the room. He scheduled our covid test prior to departure and checked in with us everyday. The activities staff were just as friendly. We interacted with Delfyn, Brayan and Arturo almost everyday and they always try to get you involved in activities on the property. The restaurant staff and lounge staff were just as incredible. There was always someone around on the ready to get you a drink. It almost felt like you had a one to one experience. Be sure to show your appreciation for their hardwork because they are all truly deserving. Now this is where it goes south, the food. I have seen people rave about the food and I know I will never eat at their house if invited because I know what to expect. So there are about 9 or so restaurants. 2 buffets split between zilara and ziva. This has to be the worst food I ever had at any of the Hyatt properties! I do not know if re-emerging from the pandemic while still practicing safety measures played a role but that still does not explain why food shouldn’t have any flavor or worse why I should be served a raw piece of steak. Why am I on that side of the globe and french fries and a burger are what I consider the best options on there? No excuse really. Coffee was awful and it came in these kiddie cups that was just about the size of an espresso. I am surprised I did not get sick on the property but my stomach was messed up the whole week after. The last night we went to the Asian restaurant and my fiancé had sushi. She offered me some and I told her no way I am getting sick on our last day or on the plane. She ended up having a messed up stomach all week too. It was weird because we weren’t severely sick but we ate at the property all week. The only restaurants that truly stood out were Brandos, Journeys and the Italian restaurant. The food was amazing at those places. I think it’s a shame that they go all out to put up this great property, staff it with the most amazing people, get the littlest of details right but when it comes to the food, they forget who they are.
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Date of stay: June 2021Trip type: Traveled as a couple
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Debbie R wrote a review Jun 2021
Bastrop, Texas10 contributions8 helpful votes
+1
Hotel's Favorite
What an amazing resort! For one it’s absolutely beautiful, well kept and safe. The food is excellent and drinks are excellent. It has an amazing gym and so many restaurant options. It has healthy options as well. This was hands down the best resort experience we have had. The staff is all so friendly and helpful! Team Shutters and Anthony and the gym staff were outstanding, mainly the spin instructor and yoga instructor.
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Date of stay: June 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Victoria Balbuena, Sales at Hyatt Zilara Cap Cana
Responded 3 weeks ago
Dear 272debbier, It is a pleasure to learn that you were delighted with our gastronomic offer and the amazing services provided in our hotel. We hope to welcome you soon to our premises to experience the hospitality of our people, the quality of our services and facilities. Best regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
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medrablevins wrote a review Yesterday
Dallas, Texas1 contribution
This place is gorgeous, such a beautiful resort! The rooms were great, the staff perfection, the food tasty, the beach, pool, spa, entertainment all top notch! Our butler Frandy we’ll never forget his hospitality. We will be back!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Brandon O wrote a review Yesterday
1 contribution
Hyatt Zilara is precisely what the doctor ordered. Especially with the help and service of Frandy. He was very friendly, outgoing, and constantly checking in on us. Unbelievable service and beautiful person! My wife and I highly recommend the Hyatt Zilara and club experience. We will absolutely be back. **Special shout out to my boi Frandy! You are the man!
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Date of stay: August 2021Trip type: Traveled with friends
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ggechegaray@yahoo.com wrote a review Jul 2021
5 contributions4 helpful votes
We have visited many tourist complexes around the world, and we have visited fantastic places, I had never been treated like there, the common areas were always clean, the beach is impeccable, they have very good demeanor with the protocol. It is located in cap cana, the hotel is absolutely beautiful, the attentions of the staff are magnificent, the food is very good, we visited all the restaurants and I could never define which was the best. Entertainment is fun they have different types of shows and at night there is a live singer also in the afternoons, Arturo was great he made us sexy with his classes in the afternoon, we loved the place we love the people of that place. The best in Dominican republic, highly recommend.
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Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
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PRICE RANGE
US$317 - US$531 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
375
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Frequently Asked Questions about Hyatt Zilara Cap Cana
Which popular attractions are close to Hyatt Zilara Cap Cana?
Nearby attractions include Juanillo Beach (0.4 km) and Beers of the World (1.1 km).
What are some of the property amenities at Hyatt Zilara Cap Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cap Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cap Cana?
Conveniently located restaurants include Blue Marlin, Little John, and The Steak House.
Are there opportunities to exercise at Hyatt Zilara Cap Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cap Cana have an airport shuttle?
Yes, Hyatt Zilara Cap Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cap Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Zilara Cap Cana?
The staff speaks multiple languages, including English, Spanish, and French.