Moorhill House
Moorhill, Ringwood, Burley, New Forest National Park Hampshire, Ringwood BH24 4AH England
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About
#2 of 4 B&Bs in Burley
Location
Cleanliness
Service
Value
Set in the woods at the end of a long driveway, this traditional New Forest bed & breakfast is 0.5 miles from Burley Golf Club and a 10-minute walk from the centre of Burley. Offering a basic continental breakfast offering and budget friendly rooms.
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Property amenities
Free parking
Free internet
Breakfast available
Hiking
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Non-smoking hotel
Parking
Wifi
Breakfast buffet
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Room features
Desk
Wardrobe / closet
Private bathrooms
Flatscreen TV
Complimentary toiletries
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
Location
60Somewhat walkable
Grade: 60 out of 100
13Restaurantswithin 1 km
7Attractionswithin 1 km
Moorhill, Ringwood, Burley, New Forest National Park Hampshire, Ringwood BH24 4AH England
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Beautiful location, great friendly staff, comfortable beds. Sadly the hotel was run down with dirty communal areas. They have been trying to sell the hotel for a long time so it appears there is little interest in keeping it in good condition. This is all completely understandable but it should be made clear when booking & also reflected more in the price. There is also no excuse for such a poor limited continental breakfast. The lack of interest is very apparent. Full marks though to such a fantastic helpful team, they really couldn’t do enough, thank you
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Nice warm welcome from James and Vicki,reception area and lounge area clean and tidy.We were aware before we came that there was no restaurant or bar facilities and continental breakfast only but no problem as village with pubs and cafes only 5 minutes away. Our room at the top was a bit dated,but spacious, very comfortable bed and good towels etc,bathroom was good,no plumbing or hot water issues. The grounds were lovely with a large seating area with comfortable seating and tables Excellent base for exploring the New forest and surrounding areas, we enjoyed Mudeford beach, brilliant for sandy beaches,swimming and also very dog friendly. The hotel does need updating but for the price,location and friendliness of staff you would have to be a right miserable git to complain to much,although I was bitterly disappointed there was no helicopter pad.…
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Queens head pub for evening meals is recommended, better to book in advance,gets busy,dog...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
So sad, to see such a beautiful building in such a beautiful location in this state, the room was dirty, the breakfast was appalling, the curtains were hanging off the rail in the dining room and we had no nets on our bedroom window which looked straight onto the road, the whole interior was your worst nightmare. The only two members of staff we saw were polite. We couldn’t wait to get out and went and had breakfast down in the village, which was lovely. I have no idea where they got the photos from which are promoting this hotel on the website, but this is a huge misrepresentation of the hotel. The fact that they charge such an amount for all of this, is a disgrace. It is sad, this my family put together to send my husband and myself there to celebrate my 70th birthday, and more people will have the same experience. I would love to think that the management read these reviews and acted on them.…
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Continental breakfast is very poor and shower doesn’t work, definitely not value for money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
Recently stay as a large group and sad to say I’d not recommend this hotel at all. Ascetically it looks amazing set in the New Forest with ponies roaming through the grounds. It’s close to everything you’d need and it’s very quiet. This is where the good ends and the ugly starts. The flooring has seen much better days and is very grotty and really needs replacing. There is a distinctive knocking (although very low) coming from the radiators (several people heard it too) I understand this is an old building an these things are to be expected but it was never ending! Hot water! There was non at all so had to wash in cool water which really wasn’t good enough. We’d mentioned it to the front desk and was told someone would look at it. That night still no hot water. Once again mentioned it to the receptionist and was told sorry there isn’t much we can do but it’s been looked at and it’s fine to have a quick shower in and it’s warm enough (exact words) sadly this wasn’t good enough. No other explanation and that was it. The worse of all I noticed a black spotting on the pillow case. Not sure what this was but can only guess. Sadly this once beautiful building is in dire need for a revamp and most definitely a good clean dirty plugs windows full of grime and cobwebs even more so at the huge price tag it commands. There are so many places that offer better.…
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Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Had a lovely stay here as our base to venture around the New Forest. Laura on reception warmly greeted us & told of of local supermarkets, restaurants, takeaways to go to as we asked. She was very friendly & smiley. Our room was #35 which looked over the gardens. It was supplied with fresh towels, tea & coffee each day & had white crisp bedding on, perfect ! Even a fan for the hot nights. Would definitely go back to stay here again
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Date of stay: June 2023Trip type: Traveled with friends
Room Tip: The track to moor hills is literally off the main road at Burley be aware as we ignored our sat...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
Dangerous, dilapidated & dreadfully disrespectful. Do not risk your time here under any circumstances!! Bottom line: we paid nearly £100 to be put in a mouldy, unclean room, treated with contempt from staff & locked out of the building due to insufficient communication and appalling daily procedures. I came here for a 1 night stay with my sister which she had booked as a birthday present for me. The building itself looks picturesque from the outside, in an idyllic location. Upon check in we were advised by the sole receptionist that ‘the front door is locked between 22:00-11:00, from here you’ll need a code to enter.’ We were given a key card and that was it. We found our room after following a dirty stained carpet down to the end of the corridor in an almost abandoned corner of the building. Subpar would be a compliment to say the least. There were still stains on the bath tiles from a previous guest, hair in the bath, mould in the corners and black mould in the corner of the bedroom itself. We were too hungry to address this and decided to rise above it, leaving the room to go discover the local area. After a wonderful pub meal at The Queen’s Head which we would highly recommend, we took a short walk around the area enjoying the herds of deer as the sun was setting. We decided to enjoy the rest of the night in the hotel, watching a film on my Mac. Having arrived back to the hotel at approximately 10:40, we found the front door to be locked. We tried using the key pad to enter the code, however this was a futile attempt as the electronic pad would not show the number pad properly. Trying as best we could, nothing worked. There was no emergency number to call, no doorbell to ring, no back up procedure in place at all. We tried calling reception, the non-emergency police line, knocking on windows, looking for an open one to climb through and eventually even emergency services as we were on the verge of experiencing panic attacks which can be dangerous together with my asthma. As two neurodivergent young women, this was an appalling, frightening & utterly, unacceptably vulnerable position to be left in. The police didn’t answer and we were eventually transferred to another line where the police told us this was not a police matter- though sympathised with our position & tried calling the hotel line too. She had managed to connect with another hotel in the area who tried to contact the staff member on site at the hotel who should have been on call, but again to no avail as she did not respond. By chance, we managed to gain access when the staff member on site in question came outside to visit what we assume to be her partner coming for a late night visit. By this time, we were cold, stressed & upset having been outside for nearly an hour. She was quite rude to us and said that we could complain in the morning because no one was working. She did not even apologise, nor seem genuine in her response to our upset. Upon check out, we discussed this traumatic experience with what seemed to be a senior member of staff who interrupted me mid explanation to ensure the door was operational. We were mortified to find out that indeed it was working, we just hadn’t been given the correct instructions on how to use the code to open the door. She asked rather patronisingly whether we had not been given a print out of written instructions for using the key pad- which obviously we had not been. We left feeling incredibly humiliated, frustrated and confused as to what their complaints procedure exactly was despite us asking for clarity on this twice. The morning staff member agreed this was an unacceptable experience but said they could make ‘no guarantees’ on whether we even get refunded for this horrific experience which was nothing short of a nightmare. This establishment clearly lacks proper procedures, customer service & understanding of how to properly accommodate for all types of people, particularly in this case for guests that need clearer forms of communication if they have neurodivergent brains. …
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: I could not in good faith recommend anyone staying here after the experience we had
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Stayed here for 3 nights over the coronation bank holiday weekend. The initial impression was good. Lovely quiet location, a beautiful garden to the rear of the hotel. Ample parking too. Had a warm reception from the lady on reception, who explained where our room was, breakfast arrangements should we require it. Given the price of £8.95 extra for continental breakfast and £5 for our daughter, we opted to have breakfast elsewhere in the village, of which there are several places It was on the way to our room on the first floor that it was obvious that the interior of the hotel didn't match the exterior. Dingy lighting and decor, threadbare carpets, creaky floors, lights on the landing that didn't work. That same trend continued inside the room (10). The room was a very good size. Huge bathroom but very tired and dated. Nowhere to hang bath towels other than the radiator/heated towel rail, but too far from the bath, you couldn't reach it. The bedroom floor was covered in dog hair. I understand that this is a dog friendly hotel, but I didn't expect to be walking around on such a filthy carpet. On the plus side, the beds were lovely and comfortable, unfortunately the constant noise of creaky floorboards from other rooms meant that sleeping soundly wasn't easy The hotel was adequate for what we needed for 3 nights. We left feeling underwhelmed. This hotel could be absolutely spectacular, but it would require a lot of investment. But it looks like the owners aren't prepared to bring this property up to a 5 star standard anytime soon. Given the amount of average reviews on here and elsewhere, it's been in need of more than a little TLC for a long time …
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Bring ear plugs if you're a light sleeper, the noisy floorboards will keep you awake
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed here just one night at the weekend. We knew there was no evening meal available but did not realise breakfast, which was continental, was extra. There was a decent pub about a 15 minute walk away and we got a fairly average dinner there. Our room was a good size and the bed very comfortable. However the standard of cleanliness in general was disappointing. In the bedside drawer I discovered a half used packet of Durex and the bathroom bin had not been emptied. On the back of the bathroom door a used bath towel was hanging. The shower head was loose and could not be angled at all. There was no mat in the bath so taking a shower was dangerously slippery and this was a serious issue. There was no grab handle either so nothing to hold on to when getting in and out. No shelves to put your toiletries or toilet bag on. The carpet in the bedroom was stained and the furniture tired and dated especially in the bathroom. The location could not be bettered for peace and quiet. …
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from New Forest Hotels, Marketing at Moorhill House
Responded May 8, 2023
Dear 696 Thank you for taking the time to leave such valuable feedback, although a B&B we do have a team member available 24 hours a day, we are sorry that they were unable to assist with your concerns at the time, similarly please accept our apologies for below par housekeeping standards. We do love our location and with peaceful walks right from the garden, we agree that it cannot be bettered. Best wishes The Moorhill Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just got back from an Easter break We love burley and the surrounding areas so we thought we would book this hotel Everyone reads reviews and it’s fair to say you should read all the good and the bad but doesn’t everyone always write the bad review and not spend the time writing about their positive experience ? This hotel is fine - clean, warm and the staff were all friendly My only issue was that there is no Bar to use which was important to us as after a long day cycling then to come back and chill out at the hotel with a few drinks would of been perfect but instead we spent our money at the local pubs Also my only other negative was that there is no English cooked breakfast We would stay here again though for sure Thank you to all of the staff for being friendly Simon and emma…
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from New Forest Hotels, Marketing at Moorhill House
Responded May 8, 2023
Dear Simon & Emma, Thank you for your kind words, we are a great fan of our location and seem to love it as much as you. We very much agree with your review sentiment, in a world full of negativity taking the time to be kind is certainly appreciated; we appreciate we don't always get things right, but would love the chance to solve at the time. We will be taking your feedback on board in reference to bar and breakfast options as we grow in team and popularity. We look forward to welcoming you back to Moorhill House The Moorhill Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cracking location. Clearly this hotel has seen better days but the gentlemen who runs the place is superb. Is he ever not on duty? He works on reception, behind the bar, in the restaurant and still has the energy for a quick chat with his guests as they pass by. Whilst I do not recognise or agree with the negative reviews posted, the hotel is in much need of investment. But the place clearly functions. Places like this need our support or the traditional English hotel / guest house will disappear, to be replaced by soulless, corporate hotels without character.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from New Forest Hotels GM, General Manager at Moorhill House
Responded Nov 5, 2022
Dear Snowy9999, Thank you for taking the time to feedback, I will pass your comments onto the team and Tim in particular. We look forward to being able to welcome you back again soon. Kind Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$101 - $125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moorhill hotel ringwood, the moorhill hotel
LOCATION
United KingdomEnglandHampshireNew Forest National Park HampshireRingwoodBurley
NUMBER OF ROOMS
31
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Frequently Asked Questions about Moorhill House
Which popular attractions are close to Moorhill House?
Nearby attractions include Burley Fudge (0.6 km), Burley Manor Riding Stables (0.6 km), and The Burley Inn (0.6 km).
What are some of the property amenities at Moorhill House?
Some of the more popular amenities offered include free parking, breakfast buffet, and free internet access.
What food & drink options are available at Moorhill House?
Guests can enjoy breakfast during their stay.
What are some restaurants close to Moorhill House?
Conveniently located restaurants include The Cider Pantry, The Old Farmhouse Restaurant and Tea Rooms, and noohn.
Is Moorhill House located near the city center?
Yes, it is 0.7 km away from the centre of Burley.
Are pets allowed at Moorhill House?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Moorhill House?
Many travellers enjoy visiting Christchurch Priory (11.1 km), Red House Museum & Gardens (11.1 km), and Highcliffe Castle (9.2 km).