Dunston Hall
Ipswich Road, Stoke Holy Cross, Norwich NR14 8PQ England
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About
#1 of 1 hotels in Stoke Holy Cross
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See why so many travelers make Dunston Hall their hotel of choice when visiting Stoke Holy Cross. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.
Guest rooms offer a flat screen TV, and Dunston Hall Norwich makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, room service, and baggage storage. In addition, guests can enjoy a pool and an on-site restaurant during their visit. As an added convenience, there is free parking available to guests.
Travelers looking to enjoy some fish and chips can head to Stoke Holy Cross Fish N Chips. Otherwise, you may want to check out a seafood restaurant such as Stoke Holy Cross Fish N Chips.
At Dunston Hall, your comfort and satisfaction come first, and they look forward to welcoming you to Stoke Holy Cross.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Newspaper
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
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HOTEL CLASS
Languages Spoken
English
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Hotel is magnificent with magical views from every window. Hotel room was classed as superior, it was adequate and comfortable no coffee machine as described in the booking. We had two double beds in our room? No free view or satellite TV, room looked dated. We had a bar meal which was not the best with having to wait 45 minutes for lunch the minute steak sandwich was so tough you couldn’t cut it with a knife! Dunston having such high expectations in reality let me down.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had our wedding in October and we have nothing but thanks to Dunston Hall for making our day as lovely as it was. Anita was brilliant and helped us with any questions along the way and was always on hand. The food was also great but parts of what we selection from our tasting menu were different on the day. Our only real gripe was the feature room included in our package (in our opinion) was in need of updating/modernising. The bed was not great & the mattress didn’t even fit the frame. But other than that we would highly recommend anyone to have a wedding there.
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Date of stay: October 2023Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Room ok clean warm plenty hot water The food worst I have ever had. Hope never have food like it again. Stayed 3 nights and did not eat one main course, they were so bad. No complaints improved it.
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Date of stay: December 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Don’t eat in hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
dirty room milk dried on wall ,dust on surfaces no as advertised no coffee maker told broken not replaced cold food short staffed needs new management.no organisation food poor and service appalling and unhelpful
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Katy Greathead, Guest Services / Front Office at Dunston Hall
Responded yesterday
Hello, I'm sorry to hear about your unpleasant experience. We genuinely apologise for any inconvenience caused. Your feedback is valuable to us, as we are constantly striving to improve our services. We appreciate your patience and understanding during this time of transition. We will make sure to address the issues you mentioned and take appropriate action to ensure a better experience in the future. Kind regards, Katy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cannot fault the room and how lovely the place was but the dinner was terrible, waited 45mins for drinks to be taken and food was poor standard and cold but as it took so long to come out I couldn't be bothered to ask for anything else, the breakfast was bog standard premier inn quality expected way more for the price I paid and the website is very misleading and this was also confirmed by the staff, so be careful when booking because you may think your booking the service you want and not getting what you paid for.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Katy Greathead, Guest Services / Front Office at Dunston Hall
Responded yesterday
Hello Taylor I'm truly sorry to hear about your disappointing experience. We strive to provide exceptional service and it's disheartening to learn that we fell short on this occasion. Your feedback is valuable to us as it helps us identify areas for improvement. We apologise for any inconveniences caused and assure you that we will take your comments into consideration in order to enhance our offerings and ensure clearer communication going forward. Kind regard, Katy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had our works do here for one of the party nights, we all had a great night, booked a few rooms which were lovely and the breakfast was good, staff were great, hopefully this will be repeated next year. The only thing we didn’t use was the leisure facilities which was a shame
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Review collected in partnership with this hotel
Date of stay: December 2023Trip type: Traveled on business
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Katy Greathead, Guest Services / Front Office at Dunston Hall
Responded yesterday
Hello, It's wonderful to hear that you and your colleagues had a great time at the works do! We're glad to know that you enjoyed the lovely rooms, tasty breakfast, and received excellent service from our staff. We apologise for not having the opportunity to try out the leisure facilities this time, but we hope you'll have the chance to experience them during any future visits. Thank you for your kind feedback, and we look forward to welcoming you back again next year! Kind regards, Katy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Requested 2 glasses for our room from reception. After 30 mins they had not arrived. Tried ringing from room nobody answered phone. Went to reception to chase glasses and report phone. Receptionist said she would send glasses and report phone to maintenance. I said that I did not want disturbing by maintenance man and to leave the phone problem until the next day. When I returned to room tne glassess arrived. 10 mins later more glasses arrived. 10 minutes later the phone maintenance man arrived. It was also evident that the bar staff were serving alcoholic drinks to rowdy individuals that had obviously had too much to drink. This is against the licensing laws ! When I returned home I rang the hotel regarding a pending payment on my credit card despite having checked out ? I left my tel no and requested the duty manager to call me regarding this query, Nobody has rang me after 48+ hours. …
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dean Saunders, General Manager at Dunston Hall
Responded 2 days ago
Hello, Thank you for posting a review, following your stay at Dunston Hall Hotel. I am sorry that there was some confusion around supplying 2 glasses for you, though am kind of pleased that my team did try to resolve this for you, along with the maintenance issue. We operate well within Licensing Laws and our team are trained to judge whether to serve guests, who have been drinking, and regularly refuse service to intoxicated patrons. We have broken no laws, as the opinion of whether to serve a guest lies with the licence holder, though I do appreciate your concern. Please could you contact reservations@dunstonhallhotel.co.uk with your contact details, and we will do our best to resolve your charge query. Regards, Dean S
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A friend booked an overnight stay, dinner, B&B with use of the pool facilities. Upon arrival, the room was extremely basic with very Tatty wood furnishings. The pool was nice as were the changing facilities Before dinner, we went to the bar which was freezing cold! We purchased 2 alcoholic drinks and were charged £25! We thought a mistake had clearly been made as when staying in similar places, such as Barnham Broom, we have never been charged such ridiculous prices!! We were told that this was correct, so after looking forward to a relaxing evening, I ended up on fizzy water for the duration of the evening. I am still in shock at the prices! We went to dinner which was fine, nothing amazing. We then went back to the bar to relax, me on my fizzy water. Upon returning to it, we may as well have been sitting outside in the cold. It was overwhelmingly icy and just horrible. Never have I had to return to my hotel room at 9.15p.m before because I was so frozen cold! The hotel room upon returning was also freezing cold. The heating control was faulty, the phone didn't work to call through to reception and after an hour of several attempts, the heating finally worked! At 5a.m this morning, a Sunday morning, we were abruptly and rudely awoken by an alarm constantly going off in the room next to ours. My friend went to reception to report this and an employee was then bankgng on the door next to ours to get this stopped. A relaxing, much needed break, not at all!! Would I recommend, not in a million years. The ladies toilets were disgustly dirty too. I think Dunston Hall needs to visit Barnham Broom for some tips of how to look after its guests properly. Totally disappointed in what had been a much needed escape for a night …
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Date of stay: December 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Takes as many coats and layers as possible. Freezing cold hotel and you need to have no worries...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dean Saunders, General Manager at Dunston Hall
Responded 2 days ago
Hello, Thank you for posting a review following your stay at Dunston Hall Hotel. I am truly sorry that we didn't live up to your expectations. Regards, Dean S
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The spa treatment was excellent and staff highly professional in ensuring information provided regarding allergies etc was dealt with so no disappointments. The hotel was the opposite, I had to spend alot of time trying to provide information reagding my sisters food limits " she'd be ill if she ate anything she can't have". Detailedd list sent and on arrival provided to staff in the restaurant etc. I was reasured information had be forwarded to relavent department/people that there was no need to pre-order with the chef and on our first evening nothing had been done. Totally spoilt that reaxing day we had had as I had to complain etc and what they produced was disgusting for a four star hotel!! We didn't get charged that evening and had a nice meal the secodn night but again not very special "cottage pie". Despite my huge efforst etc to avoid all of this to ensure my sister had a wonderful weekend and part of that was to dien well it spoilt our time and created alot of unnecessary staff. Yes we had aplogies etc but honestly that wasn't enough. I'd been considerate of how busy chefs are but nothing was appreciated!…
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Dean Saunders, General Manager at Dunston Hall
Responded 2 days ago
Hello, Thank you for sharing your experience with us. We appreciate your kind words about the spa treatment and the professionalism of the staff. However, we deeply apologize for the inconvenience you faced at the hotel regarding your sister's food restrictions. It is disheartening to hear that despite providing detailed information in advance, there was a lapse in communication and no accommodations were made on your first evening. We understand how important it is to cater to individual dietary needs, and we will make sure to address this issue with our team to prevent such occurrences in the future. I'm pleased that you had a good dining experience on the second night though am sorry that the "cottage pie" didn't meet your expectations. While apologies were offered, it's understandable that you were hoping for more appreciation and understanding for your consideration. We value your feedback and will strive to improve our services based on it. If there's anything else we can assist you with or if you have any further suggestions, please let us know. Regards, Dean S
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our Junior suite was well situated and spacious. Unfortunately the toilet seat was insecure. The bathroom could do with a shelf/shelves for toiletries. The easy chairs are not placed conveniently for TV viewing and had to be moved. Otherwise the room had a good view and was warm with aircon if needed. The dining room was our main concern as the Hotel hosts coach loads which slows down the service and food quality, The waiting staff were young, pleasant and helpful. We always enjoy our stays at Dunston Hall but in some areas they could do better as a 4 star hotel. Very well situated for Norwich park n ride or access to Norfolk destinations.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Katy Greathead, Guest Services / Front Office at Dunston Hall
Responded 4 days ago
Hello Terry, Thank you for taking the time to share your feedback on your recent stay at Dunston Hall. We appreciate your kind words about the spaciousness and location of our Junior suite, as well as the pleasant and helpful nature of our waiting staff. We apologise for any inconvenience caused by the insecure toilet seat and the lack of shelves in the bathroom for toiletries. We will definitely take note of these areas for improvement. Regarding the placement of easy chairs for TV viewing, we understand that it may not have been ideal in your specific room, and we apologise for any inconvenience caused. Your feedback is valuable to us, and we will review this to ensure a more convenient arrangement in future. We also appreciate your comments about the dining room experience. While it's fantastic to hear that you enjoy your stays at Dunston Hall, we understand that there is room for improvement when it comes to service speed and food quality during peak times when hosting coach loads. We will certainly take this into consideration as we strive to provide an exceptional experience for all our guests. Kind regards, Katy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$100 - $155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dunston hall de vere hotel norwich, de vere dunston hall norwich, dunston hall norwich, dunston hall hotel, de vere dunston hall hotel
FORMERLY KNOWN AS
De Vere Dunston Hall
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwichStoke Holy Cross
NUMBER OF ROOMS
166
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Frequently Asked Questions about Dunston Hall
Which popular attractions are close to Dunston Hall?
Nearby attractions include Clued Up! Escape Rooms (6.6 km), Escape Hunt Norwich (6.1 km), and Cryptic Escape (6.8 km).
What are some of the property amenities at Dunston Hall?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Dunston Hall?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
What are some restaurants close to Dunston Hall?
Conveniently located restaurants include Namaste Village Norwich, River Green Restaurant, and New Sole Plaice.
Are there opportunities to exercise at Dunston Hall?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Dunston Hall located near the city center?
Yes, it is 0.8 km away from the centre of Stoke Holy Cross.
Are any cleaning services offered at Dunston Hall?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Dunston Hall?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Dunston Hall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Dunston Hall?
Many travellers enjoy visiting Cryptic Escape (6.8 km), History Mystery (6.5 km), and Norwich Cathedral (6.9 km).