The beach area is great! and the 3-days we spent is an overall a great experience with the white sands and kayaking adventure! though staffs are not that very accomodating and observed that the scheduled breakfast time were not observed and not properly organized per group that’s why people were jumpacked on the dining area. and please check the bathrooms if all drains are working well. hopefully our next visit may give us a superb and a 4-star hotel-like experience as what it is categorized.
Room is basic, looks basic, not well-maintained. No hot shower, no wifi in the room. During booking, it said there was free wifi. After booking though, the sales manager called saying there was no wifi in the rooms but there was one in the restaurant. During our stay, tried connecting to the wifi in the restaurant, but the signal was virtually non-existent. This is okay if you don’t mind being disconnected for a few days. But for us, it’s kind of stifling that you can’t connect if and when you want to, especially when we expected that there was wifi at the time of booking. Common areas (infinity pool, restaurant veranda overlooking the cove) were clean and look good. Asked 6 times to make-up room, no one came. Beach towels provided were only 2, though there were 4 of us.…
Its our 2nd time in Tugawe, our first visit was way back 2018 we stayed 3d2n and i must say that it is a memorable experience. Nice views, clean rooms, nice staff with personal buttler who will assist you during your stay. Given that we are in pandemic and they just have re oppened. There are no buttlers, no buffets, so there is pre ordered meal prior to check in but hindi nasunod. Good thing the sinigang na hippon and the spicy spareribs are so good that we ate it for 2 dinners 😂 their wifi is not working, and mobile signal is bad in the island. But it is a nice time to reconnect from the internet world! Trully a very nice place to dtay in caramoan. Still a memorable experience for us and if given a chance we will still go back to Tugawe Cove!
Complete package! Mezmerizing view! (lighthouse, the pool, the beach and the Mayon) Delicious foods (try their fish kinunot and laing) Very accomodating staff Peaceful ambiance Amusing facilities! (Safe ang island hopping) Two thumbs up!
Amenities are old and not well maintained. You can see garbages along the sea side. I booked 2 family room, both door lock is not working so its not safe to leave valuables. Pool was not clean. very poor wifi connection.
Staffs were so nice. Ang babait nila pero kulang sila kaya na dedelay ang pag address ng needs ng mga customers. We were expecting a nice place to stay since 4-star hotel sya, di na din kami nag dala ng towel para mabawasan yung gamit na dala namin. Pero pag dating namin sa room, dalwang towel lang ang prinovide nila. Kelangan namin mangulit at ayun nag provide din ng additional na isa. Yung aircon hindi malamig, ilang beses din kaminv nangulit pero nag iwal nalang sila ng electric fan. Walang floormat. Kaya kapag galing kayo sa labas, papasok kayo sa room na basa, knulit din namin sila about sa floormat pero di nag provide.
We had a 3D/2N trip in Tugawe. Since it was our first family vacation that is too far. We traveled 12hrs. going to Naga with stop overs. Then we availed their van & boat transfer from Naga. Almost 4hrs. travel time. Despite of a long travel, it was a comfortable ride though scary when the waves were strong. The views there are breathtaking and exemplary. The sound of the ocean waves, the chirping sound of the birds as you woke up and the magnificent sunset in their light house was so relaxing. It was a MEMORABLE EXPERIENCE! However, we enjoyed mostly of our time in their beach, because their pool is not clean. They did not maintain well some of their amenities. Their staffs were kind but the service we experienced was not so good when it comes to attending our needs. Waiting is…
Yung game room, hindi na maintained. yung pangtira po sa billiard sira naman na, di na maka-ayos sa laro. pati yujng darts, kulang kulang na. Good naman yung service pero yung pool din sa may beach front, malumot. siguro di nilalagyan ng chlorine. ok lang yun pero sana mas ma-maintain. it was a nice experience with my fam pero not sure if worth pa balik-balikan considering na it's pricey too.
standard caveat: my experience during my first visit (2015) was excellent. i can't say the same for my second (2021 time of covid) visit stayed at hilltop room for 3D2N. awesome: impeccable, swift, friendly and polite staff breathtaking views nature landscape love the comfy bed comforter and pillows toiletries very smooth logistics and transport system cleanliness of common areas refillable alcohol and complimentary water aircon really cold really trained bankeros for island hopping (navigated rough seas well!) needs improvement: updating dilapidated room furnitures and bathroom fixtures no towels, foot rug and tissue upon arrival bathroom and utensils cleanliness (the cr was dirty when we arrived and the saucers had stains) non-existent cable and wifi not pwd/senior…
Highly recommended resort not just for its beauty but also beacuse of the well trained and effecient staff.We stayed here last August and I must say from booking to boat transfer to hotel and back to port, everything was done efficiently thanks to their very service oriented staff. My family enjoyed our stay here and for sure we will come back soon. Thank you, Tugawe Resort.❤️