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At the Best Western Plus Waterfront Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Waterfront Hotel will stand out among other hotels in Windsor,ON. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Waterfront Hotel will provide you with the superior customer service that you are used to at any Best Western hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Lake View
Languages Spoken
English, French, Spanish, Arabic
Location
277 Riverside Dr W, Windsor, Ontario N9A 5K4 Canada
Best Western Plus Waterfront Hotel
1,664 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
We stayed here before a few years ago and decided to return. The panoramic views are amazing if you get one of those rooms. Parking is $15 and unfortunately the pool/gym was under renovation but we knew that prior to booking. A nice suprise was an upgrade :) Breakfast is no longer included in your stay but a restaurant that serves breakfast, lunch and dinner at specific times. We did not use it. Room was clean, comfortable bed, all toiletries in the bathroom (soap, mouthwash, shampoo/conditioner, body lotion, make up remover wipe) Casino, patios, restaurants are within walking distance and walking along the water front is great. We would return to this hotel.
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip:Â If you go out of hotel to the right up a few blocks is the Keg, Eastwoods, Casino.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel
Responded Aug 14, 2022
Thank you for staying with us. We are please you enjoyed yourselves. Hope to see you soon.
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Booked a river view room on-line but were upgraded upon arrival to a room on the 16th floor with a panoramic view of the water and downtown Detroit. I was so impressed with the view that I left the curtains open for our entire stay! The buffet breakfast was amazing as well - lots of choice and staff constantly cleaning, restocking and offering coffee refills and other help. One staff member accompanied a gentleman in a scooter around the room filling his plate and then helped him back to the elevator with his food and beverage. The only criticism was the parking which was behind the building either in a parking garage or on their small lot. When leaving we had quite a time maneuvering our vehicle to exit the lot!
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel
Responded Jun 24, 2022
Thank you so much for the kind words, they go a long way. We hope you will return soon.
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Excellent view from the room window. The front desk staff was knowledgeable and very polite. Easy check in and check out process. Room was very clean and anytime when we requested clean towels or other supplies, the room service was very efficient. If we leave excess garbage, it was immediately picked up. Breakfast was included and also very good.
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Review collected in partnership with Best Western
Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel
Responded Jun 16, 2022
Thank you for staying with us. We appreciate the great feedback. Hope to see you again soon.
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View is nice but as for the hotel experience, sub par. Room temperature adjustment range is 1 degree up or down, you have no control over comfort. Imagine this would be quite cold in winter months. No continental offering, you must ASK for 15% off coupon for the independent restaurant. How exactly are you to know this? No microwave in room, available, upon request. Asked for late check out, front desk manager said out by noon or they start charging. Was here for work conference, glasses on table, no water. Facilitator had to ask twice over course of 3 hours. More like a hostel experience. Place to lay your head. Restaurant was decent.
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Date of stay: November 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this hotel for a work trip, drove 12 hours and arrived at 2am. The front desk would not let us check in because we didn’t have a credit card. We offered a cash deposit or a visa debit and they would not take either. No other hotels were available in the area. I’ve stayed in hundreds of hotels and I’ve never heard of one not taking a deposit and turning people away from a room that was already paid for. After an hour we were able to wake up a coworker also staying on this hotel and he was able to use his credit card. The next day after I paid $15 for parking, I received a parking ticket. We told the front desk we parked in the back when checked in (there are several BW signs in the parking lot) he said that was fine. After telling the front desk about my parking ticket he then told me there was underground parking. At no point was I told about this yet still paid.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here the night before we got married and the night after. We were so disappointed in the stay. The night before we were advised the pool was closed which is partially why we booked this hotel. We tried to find another hotel and just cancel this one but everything with booked in that area by then. When we got to the hotel the room looked nothing like the photos it was tiny and outdated. There were holes in the wall, peeling wallpaper, chipped and mouldy tub. The light in the front door area kept flickering, the remote only worked half of the time the remote needed replacement. There were many disappointments throughout this stay and I did not want to ruin my special day by having to voice my concerns that day. I told the staff when I checked in it was my wedding hoping they would offer me a nice room and I had no problem paying more for that but when they didn’t I assumed my room must be nice ! Absolutely not I was so disappointed. I had stayed at the lamplighter inn best western in London and I was so impressed so I assumed this hotel would have the same standards but I was sadly mistaken. The buffet was gross and over priced and you can’t order breakfast to your room you have to go down to the buffet. Very disappointing for your wedding day.
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Review collected in partnership with Best Western
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel
Responded Nov 8, 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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We were welcomed by the front desk staff who provided a map of the local area with restaurant suggestions, including walking vs driving options. Great location, lots to do in walking distance. Room was comfortable, clean and provided a relaxing stay!
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Review collected in partnership with Best Western
Date of stay: February 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our stay at the Best Western Plus Waterfront Hotel in Windsor was absolutely wonderful! We came in to meet with family and picked the hotel for the quality of the amenities and location to my Mom. The room was clean and beautiful with a great view of the Detroit Skyline. The staff was courteous and friendly but we were especially blown away by the quality of the restaurant (the River Room). We hadn't made reservations at another restaurant in Windsor for this particular Saturday night and found ourselves out of luck at most places which were booked up, but we then looked at the hotel restaurant which accommodated us at the last minute. The view of the river and Detroit was fantastic but the food and service was phenomenal. Our server Samrah was just a joy and very attentive to our needs, especially my kids. The food was delicious; we had the lamb, chicken, spaghetti and fillet entrees with most of the tapas pintxos to start. Very impressed! We also got to meet Voula who is the restaurant manager in the morning when we went to the hotel again for breakfast. She was very warm and conversational and we just loved her. I am going to make plans to return to this hotel in the future based on our experiences here. Thank you Best Western Plus team!
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Review collected in partnership with Best Western
Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked a room with the riverview and it was beautiful! Room was clean, bed was super comfortable, mini-fridge and coffee machine came handy. Bathroom was a bit outdated but very clean. Overall I appreciated the efficiency during the check-in and checkout. Breakfast was convenient, continental style and the hit of the show was a waffle making machine. It is my preferred hotel when I go on a business trip to Windsor and I recommend to spend a bit more and get the room with a view - I think it's totally worth it.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location and the views from this hotel are wonderful. Situated on Riverside Drive West, one is so close to the Windsor Art Gallery, Walkerville, Ottawa Street, and other wonderful places. However, the hotel disappointed us. During our first night stay, the water pressure in our room was almost non-existent. So we had to move to another room after the engineer had a look at it. The next room had water pressure, but the tub would not drain. Clogged with hair. The rooms are getting tired in terms of decor. When I booked our rooms, breakfast was complementary as with 85% of Best Westerns. When I inquired as to where breakfast was served we were told we'd have to pay. I argued with the desk clerk and was given breakfast vouchers. Apparently if you booked before June 20, 2022 breakfasts were on the house. The new charge is $20 each. The staff in the restaurant are friendly, but you'll have to decide for yourself if the price suits you for what you receive. We ate at the restaurant one night. It has an incredibly limited menu, but a new restaurant is being redesigned. It will be shared with the Double Tree next door. The website advertises a heated pool. But in fine print you'll see that it is under renovations. Likely it will be shared with the Double Tree, but I don't know that for certain. One further thing to note. Parking is $15 a night in a building behind the hotel.
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Date of stay: July 2022
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Service
Sleep Quality
Room Tip:Â As for a junior suite.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel
Responded Jul 10, 2022
We appreciate you taking the time to share your thoughts. We have just opened our new restaurant and breakfast is no longer complimentary however the buffet is amazing with many choices. You also have the option of ordering from a menu. We are currently finishing up constructing and we hopefully be reopening the pool and fitness area very soon. We do apologize for the inconvenience. Due to our location we do not own our own parking facility, and all downtown parking is regulated by the city. We are sorry for this inconvenience but the logistics are simply out of our control. Your room issues will be passed on to the appropriate departments so that we may implement improvements for future guests. Hopefully you will decide to return in the near future so we may provide you with the superior experience we pride ourselves on. My apologies once again for any and all inconvenience you experienced during your stay.
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There are more places to choose from in the Windsor area.
ALSO KNOWN AS
hilton windsor hotel windsor, hilton hotel windsor, windsor hilton hotel
FORMERLY KNOWN AS
Waterfront Hotel Downtown Windsor
LOCATION
CanadaOntarioWindsor
NUMBER OF ROOMS
305
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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