Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Hazelton Hotel is an excellent choice for travelers visiting Toronto, offering a quaint environment alongside many helpful amenities designed to enhance your stay.
Rooms at The Hazelton Hotel offer a flat screen TV, air conditioning, and a minibar providing exceptional comfort and convenience, and guests can go online with free wifi.
A 24 hour front desk, room service, and a concierge are some of the conveniences offered at this hotel. A pool and breakfast will also help to make your stay even more special. If you are driving to The Hazelton Hotel, parking is available.
Nearby landmarks such as Graffiti Alley (1.6 mi) and St. Lawrence Market (1.9 mi) make The Hazelton Hotel a great place to stay when visiting Toronto.
Toronto has plenty of French restaurants. So when you’re here, be sure to check out popular spots like ALO RESTAURANT, Scaramouche Restaurant, and GEORGE Restaurant, which are serving up some great dishes.
During your visit, be sure to check out popular attractions like Casa Loma (0.9 mi), Kensington Market and Spadina Avenue (1.2 mi), and The AGO, Art Gallery of Ontario (1.2 mi), which are all within walking distance of the hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in the vibrant Yorkville district, The Hazelton Hotel delights guests with its luxurious atmosphere and proximity to high-end shopping and dining. While some travelers raise concerns about the cost, noting the meals and services may not offer the best value for money, others find the impeccable cleanliness and spacious rooms with thoughtful amenities to be worth the splurge.
The hotel's amenities, like the spa and gym, receive consistent praise, although a few guests suggest enhancements to the in-suite offerings. Service at The Hazelton is generally exceptional, though experiences of inconsistency have been reported.
Location
Central
Atmosphere
Luxurious
Rooms
Luxurious
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Luxurious
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
We had a wonderful stay for our birthdays. The hotel and amenities are all gorgeous. All the staff in the hotel, spa, and restaurant are all top shelf and obviously care alot making guests feel welcome and happy. We stayed in a Luxury King Room with juliet balcony that overlooked Hazelton Lane. The room is huge by Toronto standards and the bathroom is beautifully decorated with marble floors and walls. We told them in advance that it was our birthday and they left us a beautiful little cake, wine bottle, wine glasses, and a nice card in our room for when we arrived. It was such a nice surprise upon checkin :) We definitely have not had that type of present waiting for us before even at other 5 star hotels. We both booked massages at the spa which were also great and relaxing. We had dinner at One restaurant and both had plant based options, both were great! Our favorite part was our breakfast via room service, which was delievered in 15 minutes. The food was all awesome and we swear it was the best breakfast we ever had. I recommend the Full Breakfast ($39) as it comes with everything and you will be filled up. I spent time at the pool and steam room, which were always quiet, clean and well maintained. Looking forward to returning some day :)
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hazelton Hotel, General Manager at The Hazelton Hotel
Responded Dec 11, 2023
Dear PaulRon13, Thank you so much for your wonderful feedback and happy birthday! We are thrilled you chose The Hazelton Hotel to celebrate your special day. We are so pleased to read that you enjoyed the room and that you were able to enjoy our our Spa by Valmont and our signature ONE Restaurant. Our team will always endeavour to go above and we do hope to welcome you back in the future! Sincerely, Gaurav Dutta, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located in the Yorkville area of Toronto which is in the city's upper end, chic pocket neighbourhood, we had heard of the Hazelton by name in passing but it wasn't until we had a good enough reason to book with them, that we got to experience the luxury hotel named Canada's #1.
The moment you walk into the facilities, you get the feel of a modern stay met with a touch of vintage class. While the standard amenities were familiar (pool, workout room, sauna), the dark marble floors, custom pillows, designer furniture, and professionally dressed staff felt very unique. Truthfully it was a little intimidating at first seeing the staff dressed so nicely but those feelings were quickly diffused as the everyone met us with warm smiles.
We stayed for a bachelorette party and the staff went the extra mile to take care of us that included a custom welcome gift. They made sure the 2 rooms we booked were next to each other so as we were able to close the hallway doors so we could go between rooms in comfort. We had a lovely time and would certainly go back again.
For any special event, we'd recommend checking them out for a memorable stay.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip:You can visit after your booking with their sales team to get an idea of your stay and any...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hazelton Hotel, General Manager at The Hazelton Hotel
Responded Jun 27, 2024
Dear 353berlinc, Thank you for your wonderful review! We are thrilled to hear that you had a memorable stay at The Hazelton Hotel for your bachelorette party. It’s fantastic that you enjoyed our stunning interiors, and that our attentive team made you feel welcome and well taken care of. We're delighted that the special amenity and room allocation added to your experience. We appreciate your feedback. and look forward to welcoming you back for another special occasion! Sincerely, Gaurav Dutta, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
I recently visited The Hazelton with a group of friends for my sister's bachelorette, and the Hazelton team went above and beyond to make our weekend special. From our warm welcome at the concierge to the thoughtful details like the champagne and dessert tray (the chocolate beignets were AMAZING) and personalized cards in our rooms—the attention to detail made our stay incredibly wonderful!
Upon arrival, we were greeted by the valet who unloaded our luggage and brought it to the concierge. As we had a reservation at a nearby restaurant close to our check-in time, the concierge kindly held our bags and delivered them to our rooms once they were ready. Before heading to our reservation, the girls enjoyed freshening up at the spa, which was really lovely.
Several team members stood out for their exceptional service, and we wanted to give them a special shoutout. A heartfelt thank you to Christabelle from the sales team for organizing a site visit earlier in the week so we could see the rooms, Isabeau for her warm welcome at the concierge, Eskander and Robert for being our kind photographers (Robert knew all the right angles and impressed the group!), Will for making two late-night runs to bring items for us, and the lovely doorman with an injured pinky who assisted us with our luggage into our Uber upon departure (unfortunately, I didn’t catch his name).
We had a fantastic weekend at The Hazelton and can't wait to return!
P.S. We LOVED the pillow menu—such a thoughtful touch. The memory foam pillows were absolutely worth it! And the diffusers in the hallways smelled SO good. It made the experience feel even more luxurious.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hazelton Hotel, General Manager at The Hazelton Hotel
Responded Jul 15, 2024
Dear Paradise, Thank you so much for sharing your valuable feedback with us and for choosing The Hazelton Hotel for your stay. We are so thrilled you chose to celebrate such a momentous occasion with us and we want to extend our congratulations again to your sister and your whole family! We have shared your kind words with our team and they are overjoyed to hear you appreciated the little touches. We endeavour to go above and beyond for our guests and we hope we created some fantastic memories! We also love our pillow menu and so so happy you took advantage of this feature. We do hope to welcome you and your friends back in the near future! Sincerely, Gaurav Dutta, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hazelton Hotel Spa – Privacy Breach and incompetent Management
I recently visited the Hazelton Hotel Spa and was met with an incredibly disappointing and unprofessional experience that reflects a serious decline in the hotel's standards. For years, my husband, in-laws, and I have been loyal guests at the Hazelton Hotel. My in-laws, who frequently stayed at the hotel while visiting us from British Columbia, have completely stopped using the hotel’s services due to this horrific experience.
During my spa visit, I encountered a severe breach of privacy. While in the changing room, a staff member entered abruptly without knocking or any warning, leaving me exposed and deeply uncomfortable. This level of disregard for privacy is absolutely unacceptable in a supposed 5-star establishment.
To make matters worse, when I first attempted to report this incident to management, Miss Bronwen, the spa manager, was nowhere to be found. Despite my attempts to raise the issue, she completely avoided speaking with me. This lack of professionalism speaks volumes about the poor management at this hotel. When I returned to the spa to have my service corrected, Miss Bronwen was present but again completely avoided addressing me, despite knowing full well about the issue.
How is it that a manager, hired to resolve serious matters, simply disappears when accountability is required? If management cannot handle basic guest concerns or provide a direct response to serious incidents, I fail to see how this hotel continues to maintain its 5-star rating.
After this experience, we have completely stopped using the Hazelton Hotel and all of its services. If you value your privacy and expect even a basic level of professionalism, I urge you to reconsider choosing this hotel. The Hazelton no longer represents the high standards it once did, and management’s failure to address serious issues is a glaring example of its decline.
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hazelton Hotel, General Manager at The Hazelton Hotel
Responded Oct 15, 2024
Dear G1975AXamandas, We are disheartened to hear of your experience from your spa visit in May 2024. We do appreciate you letting us know then and allowing us to endeavour to rectify the issue with a subsequent visit with our aesthetician. We would like to learn more about your second visit as Bronwen is no longer with the organization and our front office director, Taylor, who you have been liaising with is happy to discuss this further. Please email: tdelair@thehazeltonhotel.com and 416 873-4426. Thank you and we will be reaching out. Sincerely, Gaurav Dutta, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hazelton has garnered much applause and is, to some, one of Toronto’s best hotels, boasting celebrity guests and so on. Speaking honestly, I struggled to see what all the fuss is about. Whilst I cannot fault the impeccable politeness of all staff we encountered here, we found the hotel itself to be quite ordinary. Our room was pleasant, particularly the bathroom, but my mother remarked it had a rather masculine feel to it in terms of decor — indeed, it felt to me like a high quality business hotel. Some of the small touches I would expect from an exceptional hotel, such as a welcome drink on arrival, were absent. It was also a shame that the hotel does not offer a breakfast selection as standard; only an al la carte option was available — whilst decent, this was quite costly, and the grapefruit juice did not taste to be freshly squeezed. More prosaically, the hotel felt to us, as visitors to the city, to be situated quite far to the north of many of Toronto’s main attractions, e.g the Distillery district, Toronto Islands, etc. Overall, then, we enjoyed our stay at The Hazelton but would caution against expecting anything extraordinary.
Read more
Date of stay: May 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hazelton Hotel, General Manager at The Hazelton Hotel
Responded May 30, 2024
Dear finnlagun, Thank you for taking the time to share your feedback regarding your recent stay at The Hazelton. Your insights are invaluable to us as we continually strive to enhance our guest experience. We're thrilled to hear that our staff's impeccable politeness and the luxurious bathroom amenities contributed positively to your stay. However, we are disheartened to learn that certain aspects of your experience did not fully meet your expectations, and we will certainly review these to ensure they align more closely with the exceptional standards we aim to provide. Many of our guests love the tranquility and exclusivity of our Yorkville setting, with an abundance of the city’s finest cultural, culinary, artistic, and lifestyle attractions just a stone's throw away. We hope you were able to explore the unique charm of our neighborhood during your visit. Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future and exceed your expectations with an unforgettable experience. Sincerely, Gaurav Dutta, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Above and beyond customer service, everyone is polite and cleaning staff even goes out of their way to greet you in the hallways and make sure your stay is just perfect.. The atmosphere is very lux and high end, nothing is overlooked. The furniture and decor are modern and is maintained to look new. Overall very clean and could not find one thing that was not perfectly clean in my room (except the room menu but totally fine and normal). Checked in around 11am and within an hour had a room ready with my luggage already waiting for me in the room. The room is spacious and have a beautiful balcony type windows that overlook Yorkville avenue and make it great having while having drink. Had the staff bring up more L'Occitane toileteries while i was away and they left a note and a plate of fresh macaroons and cookies, they were possibly the best ive ever had and so kind of them. The floor to ceiling marble bathroom is well prepared with a rainshower and very large bathtub (think basketball player friendly), an exfoliating mitten, some bath bombs and the usual shampoo conditionner and moisturizer, all L'Occitane. The little TV built in the mirror is a nice finish too. Toilet paper is alright, sort of like the hospital kind which could be better. Mini bar is fully loaded with complimentary snacks (best ive seen, think chips and granola bars) with Flow Water and Nespresso machine and plenty of space for personal use. The steam room on the spa floor is never busy and is a delight to use and fully loaded with toiletteries and Flow water. Pool is salt water is usually not too busy either and very clean. One restaurant on the lobby floor is by far my personal favorite restaurant in Toronto for the service and quality of food. Nothing too wild and exotic but always really good quality and most nights the patio attracts a crowd of locals and is kept warm with heating towers. Prices are very reasonable and has something for everyone. The breakfast is also very impressive and worth the visit. Lastly the Concierge was also lovely and set up a driver who also went above and beyond with their service. This hotel is just the perfect size for a private and personalized service that other 5 star just cannot beat in Toronto. Overall the Hazelton Hotel has surpassed every expectations and is a good pick for location and if you want a true luxury 5 star experience.
Read more
Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hazelton Hotel, General Manager at The Hazelton Hotel
Responded Sep 19, 2022
Dear P1542PCgabriell, Thank you so much for your lovely feedback and for choosing The Hazelton Hotel for your stay. We are delighted to read that the Hazelton surpassed your expectations. Our goal is to always create a welcoming and comfortable environment for our guests. We greatly appreciate your kind words regarding all of the amenities from the toiletries to the mini bar that guests can enjoy. We are thrilled to see our housekeeping and concierge team were able to assist you and that you were able to try our signature ONE Restaurant. We are grateful for your visit and we do hope to welcome you again in the future. Sincerely, Gaurav Dutta General Manager, The Hazelton Hotel
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s been a long time since my husband and I got to get away. The hazelton did it right in every way !! From the minute we arrived until we drove off. The little extra touches they put on making our stay unforgettable. The pillow mint spray, pillow selections , room service anytime , house keeping didn’t miss a beat , they even organized my make up and as simple as organizing our shoes . Evetytime we call the front desk they not only answered our question they sent someone up to unsure we had what we needed. We will not only stay at the hazelton again we will bring more couples with us. Thank you for letting us enjoy our getaway just a little bit more with all your hospitality. Al, Ronaldo and so many more that aren’t coming to mind . Can’t wait to come again . We got celebrate treatment !
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:We were beyond impressed!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hazelton Hotel, General Manager at The Hazelton Hotel
Responded Sep 17, 2024
Dear 518rashaa, Thank you so much for your heartfelt review! We are thrilled to hear that you and your husband had such an unforgettable stay with us. It’s always our goal to go above and beyond, and we’re delighted that every detail—from the pillow selection to the extra special touches like the pillow spray and housekeeping service—made your getaway truly exceptional. We’ll be sure to pass along your kind words to Al, Ronaldo, and the rest of our team who helped ensure your experience was seamless. We can’t wait to welcome you back and are so glad to hear that you’ll be bringing friends on your next visit. We look forward to making your future stays just as memorable! Best regards, Gaurav Dutta, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was very helpful and accommodating in all aspects. Maira the Concierge was fabulous and arranged all transportation and meals which were all superb. She was very hands on and welcomed us well for our visit! She made it special. From the desk staff to the manager and restaurant it was a pleasure.
The facilities are excellent and housekeeping very detailed. I left a note and they took care of what we needed. The room controls for lights privacy and shades are always a sign of attention to detail.
The house driver was great on two uses and was very informative and gracious.
I must highly recommend the hotel and most of all a wonderful staff in both the visible and invisible areas.
Room service and food were excellent and hot on delivery.
Check it out I think if you are discerning you will not be disappointed.
The location is of course very walkable.
Read more
Date of stay: June 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hazelton Hotel, General Manager at The Hazelton Hotel
Responded Jun 5, 2024
Dear Bluff99, Thank you so much for taking the time to leave your valuable feedback! We truly appreciate your support and are thrilled you chose The Hazelton Hotel for your stay. Our Les Clefs d'Or Concierge team are always available to assist our guest and we endeavour to go above and beyond. We are also happy to see you enjoyed our house-car and offerings from ONE Restaurant! We do hope to welcome you back in the future. Sincerely, Gaurav Dutta, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Many thanks to The Hazelton Hotel Team for the extraordinary customer service and making my hotel experience outstanding every stay. Recently, I had the good fortune of dealing with Alejandra, Angela, and the rest of the team at the front desk and the amazing concierge team of Ronaldo, Rob, Maíra, and Tony who were all welcoming, most helpful and went the extra mile to make my stay most pleasant and memorable. As an entire team, they have a unique and special way to make guests feel at home and always comfortable. The entire team stands out because of its superior warm, kind, and genuine customer service.
In addition, the housekeeping staff is also exceptional and provide attentive details to ensure that the rooms and common spaces are spotless and shining. The housekeeping and rest of the support staff check up on guests to make sure that they have everything that they need in the room. The turn down service is also second to none and the extra attention including the water by the bed and pillow spray are added nice touches.
The rooms are spacious, and the beds are most comfortable and heavenly. It is a pleasure dealing with each and every staff member at the Hazelton. The hotel is situated in an amazing location - close to all the great shops and many top restaurants.
Read more
Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hazelton Hotel, General Manager at The Hazelton Hotel
Responded Jun 1, 2022
Dear Owen M, Thank you so much for your kind review and for continuing to visit The Hazelton Hotel. We are extremely appreciative of your kind words and we have shared your feedback with our concierge and front desk teams. Your review means so much to us and it truly does bring a smile to our face when you stay with us! We also endeavor to uphold the highest-service standards from housekeeping to our Les Clefs D'or concierge team as well as offer premium amenities from our lavish beds to our pillow menu. We are grateful that you enjoy our offerings and we can't wait to welcome you back!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hazelton is a well situated Business Hotel. It allows easy access to high-end shopping in the centre of Toronto . The rooms are large and well appointed. Staff is friendly, welcoming and attentive. Based on our experience in the restaurant, we cannot confirm that this was an extraordinary culinary experience. Whilst the service is attentive, the meals are overpriced and the quality of food is average. We has to wait for 45 minutes until the food arrived and the food was cold. Had it been waiting too long for delivery? We only went there one single time during our 6-day stay valet services are great in this busy area but we paid 400 dollars for keeping our car there for 3 nights. Better option is to use the parking opposite the hotel.
Read more
Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hazelton Hotel, General Manager at The Hazelton Hotel
Responded Aug 29, 2024
Dear haizmann, Thank you for taking the time to share your valuable feedback and for choosing The Hazelton Hotel for your stay. We also appreciate you recognizing our team members and the service we intended to provide. That being said, we are truly disheartened to learn of the inconveniences during your stay. Your feedback is important to us and we have shared with our food and beverage team as this provides us with an opportunity to better our offering and services. In regards to the parking, our $69 per day parking charge is in similar standards for hotels in the area. As we consistently strive to provide Five-Star service, I would greatly appreciate the opportunity to connect with you to discuss this further. Kindly feel free to reach out to me at: gdutta@thehazeltonhotel.com. Thank you and we hope we get the opportunity to welcome back at our hotel soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the Hazelton and visited Niagara the following day. The drive was approximately 90 minutes and the Hazelton is certainly worth staying in. Can also recommend Mortons Steak House which is just a few minutes walk
We usually take airline limousine or a limo outside of airport and the cost is between $60 and $65 Canadian. If you are a leading hotel member (unlimited) the ride from airport to Hazelton is complimentary when booking through Leading Hotels. If you are a Leading Hotel member (any level) it is better to book through them as there are a number of benefits. Otherwise, I would be happy to give you my company name if you are booking directly and you could secure a corporate rate at a discounted rate. The ride takes between 20 to 35 minutes depending on traffic and rush hour. The hotel location is truly the best one in Toronto.
Dear Jane O,
We do not have a shuttle service from the Pearson International Airport, however, our concierge can certainly assist you with arranging one. Please contact the hotel directly.
Best regards,
The Hazelton Guest Service Team
There are more places to choose from in the Toronto area.
PRICE RANGE
₱26,566 - ₱40,135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hazelton hotel toronto
LOCATION
CanadaOntarioTorontoAnnex / Midtown / Yorkville / Old Toronto
NUMBER OF ROOMS
77
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
