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Indulge in sophisticated accommodations just minutes from Toronto Pearson Airport. Each of the 400 modern guest rooms and suites at Great Canadian Casino Resort Toronto have been crafted to provide a haven of comfort and style. Experience multiple dining options, including the Copperhorn Meet House and Casual alongside Canada’s largest casino resort.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Nice, new property but the customer service needs A LOT of work! We arrived late on the first of a three night stay and despite the lobby being empty with a couple of employees working the desk it still managed to take an excessively long time to actually speak to anyone. One of the employees seemed to be having a long, personal conversation with the person standing at the desk (not checking in) and the other guests checking in seemed completely clueless as to what was required for the check in process which just delayed things further.
When we finally got to the desk, our process was very quick (room was pre paid) so all we had to do was pay for the resort fees (more on that shortly) and we were given our keys with the comment of having been given an upgrade to a larger suite with a view of the racetrack. We got to the room on the top floor only to then see our supposed upgrade was for a handicap accessible room, which perhaps may have been larger in comparison to the original room due to the need for wheelchair access, but it was quite stark and everything was low to the floor so they definitely missed the mark on their supposed upgrade. We went back to the desk to request the original room as the fact we as able-bodied people were given a handicap accessible room meant someone who actually needed it might not have use of it. We were given an alternate room which was more appropriate and as mentioned in other posts, the bed was extremely comfortable but the rest of the amenities in the room left something to be desired. The coffee maker is a joke which just dribbles out a small amount of dark liquid, even on the supposed large cup setting. There is a large fridge and microwave (why?) and a kettle with a couple basic varieties of tea. There were a few bottles of water (complimentary) which is allegedly refilled daily but considering we don’t have daily room cleaning we had to chase up extra bottles of water (this could have been left for us or alternate arrangements made in lieu of the room being serviced fully). The bathroom is a good size but the water pressure was pretty poor and the walk in shower leaked onto the floor quite a bit even during a short shower.
The rest of the property is clean and well lit, but the resort fees leave a lot of questions as I’m still not sure what I paid extra for? WiFi is free throughout the property regardless of whether or not you’re a guest, parking is free for everyone, again regardless of staying in the hotel or not and the fitness center is basic at best with nothing special to set it aside from any basic fitness room in a condo or hotel. Apparently there is a free shuttle to/from the airport but this too seems to be open to the public and not a hotel guest specific feature. Based on the above I’m left wondering what I’ve paid resort fees for other than this being another cash grab because the property can get away with it?
There has been mention of the food and beverage outlets in the casino, which should be pointed out are staffed by employees of the hotel as opposed to employees of the actual chain being advertised. Customer service seems to be an afterthought here as evidenced by the fact when we visited the Tim Hortons one morning for a quick breakfast to go, we were told by the employee that the kitchen wasn’t open yet despite there appearing to be multiple employees standing around chatting, and when asked when it would be open the answer was, “maybe 6:30, maybe 7:00” followed by a shrug of the shoulders and general lack of interest or concern. Although a small thing, it really summed up the general feeling coming from the employees here who appear more concerned with socializing with their colleagues than actually providing a service.
We chose this property because it was convenient for us and ticked a lot of boxes, or so we thought. Unfortunately it missed a lot of opportunities to be what we wanted it to be and we would likely choose a different property in future when returning to the city.
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Date of stay: November 2024
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you want to gamble this hotel is perfect. Room are spacious and with good view. Price is reasonable . It is near to the airport. Gamble late night and come and relax in hotel. Lot of dinner options at casino .The staff though was rude . He didn’t let me check in early when a lot of other hotels do. I made a mistake to not complain about him to his manager
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Date of stay: June 2024Trip type: Traveled solo
Room Tip:Speak up if you find rude staff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreadful. I don't have the words to explain how utterly ghastly this place is. No redeeming feaures. If you are travelling with children there is literally nowhere in this place you can go other than your room. Every bar, restaurant or facility is behind the casino gate and out of bounds.
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Date of stay: March 2025
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Trip type: Traveled with family
Room Tip:Go somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a great experience at this hotel. Went for a hockey tournament. Played a little in the casino and won some $$$. Food court was good too! Kids cannot go to food court because it is in casino unfortunately. Parking was free! Rooms were great, spacious and clean. Cool to see the horse race track from the floor windows.
Would definitely stay here again!
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Date of stay: July 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is a glorified Holiday Inn. For $550 for one night staring at a parking lot we were not able to get glass stemware unless we paid for them or ordered an overpriced drink Room was sparse and very very bland So unless you’re company is paying for your room and you don’t have a choice do not pay to stay here .
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Date of stay: May 2024Trip type: Traveled with family
Room Tip:Avoid staying here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First time at this Toronto Casino Resort, hotel staff were friendly, hotel was awesome, big room, two beds looking out at race track, they had a great breakfast, Copperhorn and Casual Restaurants had great food, they also have a food court ie, Tim Horton, Mary Browns, (they have more but those are the two we used) they are also pet friendly, met also of cutie doggies
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:It's close to airport, but you really couldn't hear the planes, loved to see that it was pet...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₱5,727 - ₱9,107 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioToronto
NUMBER OF ROOMS
400
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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