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The Best Western Plus Executive Inn presents a mixed bag of experiences, according to guest feedback. While the location is deemed convenient by some, others find it lacking. Guests have praised the hotel's cleanliness and the variety of amenities, such as the inclusive breakfast and parking.
However, the rooms have received varied reactions, with positive notes on their cleanliness but also concerns regarding noise and maintenance. Service quality appears inconsistent, with commendations for staff friendliness contrasting reports of unresponsiveness. Moreover, numerous travelers question the hotel's value, considering it overpriced for the services offered.
Location
Inconvenient
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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I stayed at this hotel in July with my family and had to extend our stay which went smoothly with a good price considering the fact that no reservation was made earlier Being a member helped me to get a good price though.
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Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bw bwplus, Guest Services / Front Office at Best Western Plus Executive Inn
Responded Aug 8, 2023
You are very welcome
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I came to stay at this hotel because my daughter had an appt at a hospital nearby, the front desk staff were so incredible and their hospitality was exceptional. We had to wait for one of our guests to arrive, they offered us coffee and let us know where we could use a washroom while we waited. Also we offered to go to a nearby coffee shop to wait and they said just sit and wait in the lobby here. They went above and beyond to make our stay enjoyable.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rizwan Adahan, Agency / Consultant at Best Western Plus Executive Inn
Responded Jul 13, 2020
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
The hotel was very clean, the hot tub in the swimming pool area could use a cleaning (spewing ecru colored foam) but the room was spottless as was the breakfast area and the pool area. Maids were very friendly as was all the staff. I found the hotel expensive, but it is in Toronto, so I expected that.
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Review collected in partnership with Best Western
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rizwan Adahan, Agency / Consultant at Best Western Plus Executive Inn
Responded Feb 8, 2021
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed there overnight for one night and when I booked I specifically asked for no chemicals to be used in the room prior to my stay as I have extreme allergies to fragrances. They assured me that my room would be chemical free. I also called a couple of days before my arrival to confirm that my room would be chemical free and,, again, was assured that my record stated that it be chemical free. When I arrived, the room was highly fragranced, which is a nightmare for me. Since someone from housekeeping was a couple of rooms down from mine, I asked her if they use plug-ins or something and she said no to the plug-ins but she had sprayed the room with something "to make it smell nice". I told her that I expressly booked with no-chemical designation. She said she did not see that on my record. She then showed me another identical room that she had not sprayed yet and I told her that one was fine and went to the front desk and asked to be moved to the new room. The gentleman I talked to was quick to let me move my belongings to the new room and I left to attend the event that i was in Toronto for. When I arrived back to the room around midnight, it smelled like something had been sprayed in the room and it was horrible for me and made me quite ill. Since it was midnight and I knew the hotel was fully booked and would not be able to move me, I endured the fragrance but was not well at all in the morning. I sent a note to the hotel the next morning and also talked to someone at Customer Care. I got a note back from the hotel that did not address my concerns and a week later, I am still waiting to hear back from Customer Care.
In this day and age, when so many people are allergic to fragrances, sprays, chemicals, I do not understand why this is necessary. I have always been able to count on Best Western, but not any more, it seems.
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamie Hansen, Owner at Best Western Plus Executive Inn
Responded Sep 3, 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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The hotel was clean and the breakfast was great! The only issues I had was there was no one taking our garbage out and refilling our towels. They say b/c of Covid. But to go into someone’s room and take out the garbage and replace towels shouldn’t be harmful now. Just my thoughts!
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rizwan Adahan, General Manager at Best Western Plus Executive Inn
Responded Jul 17, 2022
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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My wife and I chose this hotel to stay at as it was partnered with the Ontario Science Centre. We brought our grandson here for the weekend. We received a twenty per cent discount at the Science Centre, showing our hotel reservation at the entrance. The location was great as it was very close to Hwy 401 and easy to get there. It is only fifteen minutes from the Science Centre and close to restaurants, although if you drive twenty minutes to Yonge Street you will find endless selections of restaurants! The hotel was very clean, the staff were extremely friendly, the pool was very clean, and the hot buffet breakfast was incredibly good!! The hotel also has available a level two charger which we used for our EV. Upon departure on Sunday morning, the desk clerk gave our grandson a few treats - that made him even more happy. It was a great over-all experience and would highly recommend this hotel.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWPExecutiveInn, Front Office Manager at Best Western Plus Executive Inn
Responded Feb 11, 2020
Dear Tom K. Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4164300444 x 102. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.
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Kindly greeted on check-in, my needs were well accomodated and the room was ready for my 2-night stay. Room is spacious, well fitted, but carpet stinks and is quite old, needing replacement (or better: no carpet at all). Bathroom was normal, but not 100% clean (found few hair in sink). Fridge in room was not working properly (hot inside) but did not really needed it. Coffee machine worked fine. Location is quite practical. Surroundings (businesses) are almost empty (for rent) and the nearby ancient hotel is now a homeless shelter (no issues as far as I've experienced, all is clean, civil and organized). Shower and bed were of good quality, sheets and pillows very comfy. Room A/C quite noisy and air didn't feel very clean (maybe because of the run-down carpet). Breakfast is worth not missing. Croissants, all kinds of bread, waffle machine, yogurth & juice choices, well presented and replenished all the time. Did not use swimming pool but people there seemed to have a good time. Parking was easy, parking lot was clean (though did not find a garbage bin outside). Check out was smooth and I got my invoice on my app immediately, no troubles. WARNING: Petrocanada gas station nearby had deffective pump charging without filling. Nobody there cared. Avoid.
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Date of stay: June 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Â All rooms have pretty soundproof windows
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rizwan Adahan, General Manager at Best Western Plus Executive Inn
Responded Jul 2, 2022
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this property this week and was extremely impressed with the staff at this hotel !!
Very warm, friendly and fast check in !! The room that I was provided had a king size bed and the room was huge !!!
Room was extremely clean and was very impressed by the quality of lighting in the bathroom.
The next morning, I had their complimentary breakfast, and what I have never seen before, was the kitchen team , would follow up with me and proactively offer my juice, fruit cup, etc , while I was sitting at my table. Very very nice touch and greatly appreciated!!! Never seen that before at a Best Western.
Overall it was an excellent stay and their staff are outstanding! I would highly recommend.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rizwan Adahan, Agency / Consultant at Best Western Plus Executive Inn
Responded Jul 13, 2020
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Family of 5 stayed in one room... clean, very convenient to the Markham Road exit on the 401. Decent breakfast included. Elevator was a bit slow, but nothing to fuss about. Keg steakhouse is a 3-minute walk away (2 doors down the street)
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Review collected in partnership with Best Western
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rizwan Adahan, Agency / Consultant at Best Western Plus Executive Inn
Responded Feb 8, 2021
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front doors of the hotel had marks from a dirty cloth used to clean them. The first room they put us in had broken curtain rod, telephone that didn't work, toilet that didn't flush properly and shower that didn't work properly. The manager felt this was worth a $30 refund.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rizwan Adahan, General Manager at Best Western Plus Executive Inn
Responded Jun 10, 2022
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes breakfast is included with your room, amd it consists of many food options like eggs waffles and each day they have something different added to the menu. If you want to check in at 9am, you might want to give the hotel a call and ask them if its available.
I'm sorry, I don't know. We drove 4 hours in our car to get to this hotel, and didn't use local transportation. Markham Road is quite close by (walking distance), and I would imagine there is a bus route there. You may want to Google "Markham Road Scarborough Bus Route". There are some helpful links that come from that search.
There are more places to choose from in the Toronto area.
PRICE RANGE
₱8,845 - ₱12,325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus executive hotel toronto, best western toronto, toronto best western
LOCATION
CanadaOntarioTorontoScarborough City Centre / Woburn / Scarborough
NUMBER OF ROOMS
95
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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