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Modern renovated hotel in the heart of Downtown Toronto with meeting rooms, an all-day restaurant, an indoor pool and Fitness CentreThe Holiday Inn® Toronto Downtown Centre hotel is only half a block from the College Subway Station, offering swift access to city attractions. It's an easy walk to the Eaton Centre and Toronto's Michelin rated restaurants and nightclubs.Concerts and Blue Jays baseball games at the Rogers Centre, as well as Maple Leaf's hockey and Raptors basketball at the Scotiabank Arena, are all a short subway ride away. Art lovers can drive to the Theatre District, Art Gallery of Ontario or the Royal Ontario Museum in 10 minutes. Have a drink at the Distillery district or book a VIP table at the Rebel venue.Considering a meeting place in the downtown core? Our fully renovated meeting rooms offer you everything you need. Catering and customized packages can be arranged for parties, weddings, and business events.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Holiday Inn Toronto Downtown Centre receives mixed feedback; guests commend its central location near shops and transit but caution about the noise from bustling streets. While the modern decor and amenities like the pool are often appreciated, opinions on service and value vary.
Some visitors celebrate the staff's friendliness, while others encounter less satisfactory interactions. Room sizes are frequently criticized for being cramped, and while cleanliness is generally upheld, the cost of amenities such as breakfast can be a point of contention for some.
Location
Convenient
Atmosphere
Chic
Rooms
Cramped
Value
Expensive
Cleanliness
Meticulous
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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During Toronto's summer tourist season, although the rooms here are small and housing prices soar, many tourists or airline crews choose to stay here because it is close to the College subway station and there are many shops and restaurants nearby. Because the room space is limited and the sound insulation is average, it is difficult to relax in the room, just take a shower and sleep. The room price is high but the overall service is not as good as expected, not up to the standard of an international chain hotel. After calling the front desk, you need to wait for a while or call again before there is a response. The room was not cleaned one day during our stay. After complaining, it took a while before someone was sent to change towels and clean up the trash. This is quite ironic compared to the fact that the hotel emphasizes hygiene and cleanliness as its most important item. Overall I am not very satisfied with the service here.
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Date of stay: July 2023
Location
Service
Sleep Quality
Room Tip:大部分房間偏小，角落房間因樑柱關係會有壓迫感
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let me say right off the bat, my one missing star is simply because of the bath products. There is no bar soap available in the hotel. The only thing available to wash your hands and body is an insanely, much-too-fragrant liquid soap/wash by Dove. I asked the front desk if I could have bar soap instead for the shower but they told me the IHG policy is the liquid soaps only. It's a tiny complaint but it is a bit unusual and I really found the scent so strong (you can smell it on your hands for HOURS) BUT THAT ALL SAID...
I really did enjoy staying here and would highly recommend it. Alex at the front desk was such a lovely person, so friendly and helpful. Alex deserves major kudos, a warm, kind check-in experience sets the tone for a pleasant stay and Alex did exactly that for me.
I asked for a quiet room as high up as he could put me and even though there are 20+ floors, I found room 724 to be perfect. The room is not incredibly spacious but for myself traveling solo it was fab. The King bed was comfy, the pillows were wonderful, the free bottled water was great. The hotel is mere steps from the subway not to mention central enough you can walk to a lot of places (if you like getting your steps in, like me)
I honestly felt very happy with myself for booking my brief stay at this property. I think it's absurd to not offer bar soap to guests who request it and I hope that IHG will consider changing this policy.
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Date of stay: September 2023
Value
Rooms
Service
Room Tip:Front desk can provide you with ear plugs, which I always suggest for a big city hotel stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Toronto is a very expensive city so I was surprised to get a premium room at this really nice hotel for less than $300 Canadian dollars a night. Large room with a huge comfortable bed and good shower. Conveniently located 150m from a subway station that is 4 stops from Union station.
Air conditioning turned off in the night and the room was extremely warm, so you had to get up to turn it back on again and this happened multiple times. Despite the hotel having 4 lifts, we waited longer for lifts than at any other hotel on our trip. Asked the front desk for restaurant recommendations and they just said, walk south on Yonge Street or talk to the concierge, who wasn't there.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My connection flight was canceled and my luggage didnt make it to Toronto. The staff is very friendly they gave me some deodorant and toothpaste and thooth brush. The hotel is clean the beds are comfortable my only complaint would be the bathroom is tight would definitely stay there again
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Date of stay: June 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel room was clean and comfortable, if a little small (the pictures are deceptive), but lots of small things could be improved. There is a pool available but it is not mentioned on any of the hotel information provided. The pool itself is heavily chlorinated however it does not appear much is done to keep a supply of towels in the change room (signage advises users to get a towel from the change room) nor to keep the pool skimmed to minimize the hair in the water.
We had four people booked in the room (as indicated on our reservation) but only three towels were provided. The Kleenex box was almost empty and was not changed the next day. The air conditioning unit is quite complicated and no explanations were provided.
Given the price we paid per night we expected a higher level of service than received and would certainly be hesitant to stay there again.
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Date of stay: August 2023Trip type: Traveled with family
Room Tip:Parking is in a garage on the street behind the hotel, however it was full when we got there.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Toronto Downtown Centre, an IHG hotel
Responded Aug 30, 2023
Hi Mamie S, Thank you for your feedback and for choosing to stay at Holiday Inn Toronto Downtown Centre. Here in our hotels, we want to leave our guests with irresistible smiles. I evaluated your message about your experience and am sorry that your stay was less than perfect due to unforeseen events. We thank you for allowing us to look into these matters and know this is not what you expected from us. I distributed your comments to our managers. We evaluated your comments and took action to prevent this from happening again. When you have time, come and visit us. I know you will enjoy the new changes. All the best, Oscar C. Case Manager IHG Hotel & Resorts Services
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The room is clean but the washroom is a bit tight. The noise proof is bad and you hear the noise from concourse and room nearby. There is big windows in 22F and it is just nice. The breakfast is ok and crowd with many customer inside. There is parking offering in and out benefits for you over the night with $30 per day. Laundry also cheap for $4 wash and dry and laundry room secure with room key require to access it, which is great for long time traveler after a long trip. Staff is nice and helpful for questions and help need like getting coin for laundry. Location is great with many shop and food nearby and convenient access to college station.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
unclean! we stayed for 1 night and had a decent time. didn’t use the room much because we were out and about - but in the morning we moved a pillow and too my horror there was dried what appeared to be feces on the head board and also stained upon the back of the pillow where my kids head laid all night. I let the desk know they said someone would be in contact, i also emailed. i have no heard from anyone regarding the concern. house keeping also went to check the room - they would be able to tell it had been dried and had been there for quite some time.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Toronto Downtown Centre, an IHG hotel
Responded Jun 20, 2024
Hi Robbie-Lyn F, We thank you for providing feedback and staying at our Holiday Inn Toronto Downtown Centre. We appreciate you as a valued guest and for choosing IHG Hotels & Resorts as your travel partner. Holiday Inn takes great pride in its reputation for exceptional service, comfort, and value. I am sorry for what happened. I assure you that your feedback is of utmost importance to us. I have promptly shared your comments with our hotel management team, who will take the necessary actions to address the issue and enhance guest satisfaction. We are fully committed to resolving this matter and ensuring your next stay with us surpasses your previous experience. I sent you a private message to discuss this further. I hope you read it at your most convenient time. Sincerely, Frenzel A. Case Manager IHG Hotels & Resorts Service
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This is a decent holiday, which is well located in a central area close to the subway and tram stops (and supermarkets). We stayed for two weeks, and whilst it does some things well, others need more ironing out.
Highlights:
Location is superb. Though there are ‘colourful characters’ who wander the streets nearby, and can pester you if you smoke. They are largely harmless though.
Philip behind the bar, is brilliant. Funny, thoughtful, and kind. A real gem of a guy.
Housekeeping (we are room 1025) are excellent. The room is modern, clean, the beds are comfy and although small, is enough for two people.
The hotel security guard (guy with the glasses) is friendly and professional.
Areas which need more improvement:
At check in, our room was not ready, despite it being 7:30pm at night.
There is a very confusing hotel policy which states that you if you stay more than one week, they will randomly take money from your credit card in odd and unexplained amounts - why not just take one payment at the beginning?
I would have loved a wine glass for my room, and when I asked reception, they said they couldn’t get one as the bar and restaurant were closed. Almost every other hotel (in over 40 countries I have been too) can get you a glass. Instead, I had the plastic cups in the room, which isn’t ideal. This might seem minor, but these are the touches you expect from a four star hotel.
The worst part are the old fashioned and antiquated lifts/elevators. Huge bottleneck queues would line up to try to get into them, and often, one or sometimes two (of four) wouldn’t work. This could be exasperating.
The hotel terrace seemed a little sad looking. You have to call a number to order, it rarely looks busy and seems underused. It has so much potential. Similarly, the lobby seems to be a really underused space, which would work well as a coffee shop area, rather than underused seating.
Finally, it’s really expensive. This hotel is a lot of money, and it doesn’t even include breakfast, which is a crazy amount of money on top of the cost of the room.
Overall, a decent hotel, which seems to need a lot more polishing around the edges and a better use of what it could be.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Toronto Downtown Centre, an IHG hotel
Responded Sep 4, 2023
Hello Drewble, Thank you for choosing to stay at Holiday Inn Toronto Downtown Centre and letting us know about your experience. Our property is one of our great locations that strive to provide a quality stay in an environment conducive to creating great memories with all your loved ones. Your remarks arrived at my office, and I am sorry that we did not meet your expectations during your stay with us. I understand that when you reserve, there are options, and choose us because we are different. I forwarded your comments to our managers, and we took action to prevent this from happening again. I invite you to come and visit us on your next travel so you can create new memorable moments here. Have great day! Oscar C. Case Manager IHG Hotel & Resort Services
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Says shuttle service that is a lie. Called to confirm shuttle they said "every 30 min at airport" I waited no shuttle called front desk said "no we don't offer shuttle" did not even offer to call me a cab. Arrived room was for two should have been for one. They only had one chair and you had to shimmy on the wall the bed was so close to the wall. The tub did not drain in my 5 minute shower the tub filled and could not finish washing. Website and booking reservation said free breakfast. That was also a LIE. Went for breakfast was told it would coast $25. They offered a free coffee, when I put two cream in the coffee it did not change colour. Had to go to Starbucks. When asking the front desk to call a taxi one night another guest had booked because they had microwaves i the rooms but that is also a lie. When the other guest asked the front desk agent said "no we don't have microwaves go across the street to the Bodega". They need to fix the website, and automated responses with Expedia and all other booking sites. I will never stay here again.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Don't believe what's posted online
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Toronto Downtown Centre, an IHG hotel
Responded Dec 18, 2024
Hi Maps62167837272, Thank you for staying and sharing your experience at our Holiday Inn Toronto Downtown Centre. We appreciate you doing business with us! We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHG Hotels & Resorts Service
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Amazingly friendly staff especially in the restaurant at breakfast and the lovely security guard. Water provided in room every day and more at reception - this was very welcome as it was very hot out. Very comfy room and clean. Toiletries provided, shower good. Room was small in comparison to other holiday inns of the same standard in different locations. Unfortunately corridors smelt of weed. Pool was nice for a city hotel. Great location near subway an trolley bus; only 10min walk to Eaton centre. Free buffet breakfast rate was excellent.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
That is the case in most hotels, although I cannot vouch for this particular facility. I've had this done more than once, so I would not be concerned about a Holiday Inn.
Southampton, United Kingdom13 contributions4 helpful votes
No free breakfast i am afraid Unless included in your rate.
It really is not worth it so if you have not got your breakfast included in your rate I would go out and find something local. Breakfast we had was really not worth the money we paid
There are more places to choose from in the Toronto area.
PRICE RANGE
₱6,530 - ₱13,633 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn toronto downtown centre hotel toronto, days hotel toronto downtown, days inn toronto, day inn toronto
LOCATION
CanadaOntarioTorontoDowntown / Church and Wellesley (The Village) / Church-Yonge Corridor / Old Toronto
NUMBER OF ROOMS
513
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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