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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
A legacy, reborn. Anchoring an unparalleled corner of Toronto’s elite Yorkville neighbourhood, the iconic Park Hyatt offers a reimagined hotel experience with timeless sophistication rooted in Canadian heritage. A refined blend of art, architecture, and design thoughtfully energizes the space with dignified craftsmanship and quiet confidence. By combining themes of luxury, heritage, deco, and glamour with literature and the city’s rich Indigenous roots, steadfast pillars form a curatorial vision through which the signature art collection of Park Hyatt Toronto unfolds. Creativity knows no bounds at the Lobby restaurant, where originality and a fascination for flavour are the cornerstones of its exquisite culinary experience. Lasting memories continue in the 17th-floor cocktail bar, where reinvented classic libations that nod to literary legends are mixed table-side and pair harmoniously with unrivalled Toronto skyline views. The revered Spa redefines luxury with a collection of relaxation treatments and curative products powered to rejuvenate and restore. Through the profound evolution of Park Hyatt Toronto, deeply personalized service remains at the heart of its remarkable transformation.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Park Hyatt Toronto garners appreciation for its spotless rooms and excellent location, with guests frequently acknowledging the proximity to top city attractions. However, opinions on service and value diverge, as some guests cite professionalism and friendliness, while others point to service lapses and question the value for the price.
The hotel's amenities, including the Writer's Room Bar and a large gym, are generally praised, though a few guests have noted shortcomings. While the atmosphere is deemed modern and inviting, noise and housekeeping inconsistencies sometimes mar the experience.
Location
Central
Atmosphere
Welcoming
Rooms
Modern
Value
Pricey
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed
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We had an enjoyable stay at this property. Highlights included the room (King Deluxe, one of the better layouts I’ve seen for a non-suite hotel room and the aesthetic was in line with our preferences), the food offered at breakfast, and the in-house rooftop bar. We were however not very impressed by the bedding (cheap linens/towels and awful pillows - either too soft or way too hard) and the service. Sadly the service in particular is what prevented a five star rating. Service ranged from fine to non existent.
A few examples. When we arrived via car service on Saturday late afternoon, there was no assistance offered for our luggage. The servicing of our room was also wildly inconsistent, including failure to remove used ice buckets, lack of coffee/tea replenishment, and also missing glassware from our mini bar. Housekeeping was great about leaving water bottles in the room at the beginning of the stay, but that quickly dropped off as the stay continued. Nothing major, but just a lot of little hiccups that detracted from our stay since we would have to call down to request these missing items that should have otherwise been taken care of (for the record we did have twice daily housekeeping so this is not because we forgot to take down the DND sign or anything like that).
The staff we interacted with at the front desk and concierge were fine but the room service and housekeeping staff we had the displeasure of interacting with were one step away from being rude.
In summary, we would happily stay here again if the price was right, but this is more a high end full service property and not a true luxury property as experienced at other Park Hyatt locations around the world.
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Date of stay: September 2024
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Trip type: Traveled as a couple
Room Tip:Free Cliff Bars are offered in the AM in the lobby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Park Hyatt Toronto
Responded Sep 4, 2024
Hello newyork355, Thank you for taking the time to review your recent stay at our hotel. We are happy to hear that you enjoyed the guestrooms and dining options, and that the front desk and concierge displayed service of expectation. We appreciate your observation of our guestroom linens, housekeeping, and room service; we apologize for any dissatisfaction. Your feedback is important to us and will be reviewed. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Park Hyatt Toronto for a stay that exceeds all expectations. Best regards, Jamison
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This is a beautiful looking hotel. The room I stayed in was very large, the temperature in the room was great, the meals during my business stay were creative and delicious, and the service from everyone I met was excellent. The bar on the 17th floor has a beautiful view of the city and an outdoor patio. Also, check in/out was a breeze - checked in early with no problems and check out is noon, which is a rare luxury these days.
If you book a meeting room, make sure you get the Terrace room. You won't regret it. Again, the windows on 2/3 of the wall make for a great setting.
A couple of minor things: heads up that the traffic right now in this area of Toronto can be pretty bad. Makes hailing a cab a slight hassle. Also, the boardrooms are in a different tower from the bedrooms. That just makes it slightly awkward if you have a meeting the morning you are checking out as you have go to the other tower to get your luggage. But it wasn't a problem.
Great stay!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Park Hyatt Toronto
Responded Aug 26, 2023
Greetings simjenk, Thank you for taking the time to leave such wonderful feedback and rating. It makes us happy to hear that you enjoyed your room, dining options, our team's service, and the beautiful views. We hope to see you again soon for another wonderful stay! Best regards, Ana
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Went to Park Hyatt Toronto for a girls trip weekend and I was very impressed with the level of attention from the staff. We drove an electric car, and I had forgotten the card for valet. They were extremely accommodating and even charged the car for me while we were there. The in room breakfast was delivered timely and it was such a treat to wake up to breakfast in our room. Overall, had a lovely weekend at Park Hyatt Toronto and would absolutely come back.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Park Hyatt Toronto
Responded Jun 7, 2024
Dear Cosmopolitan405018, We appreciate your wonderful feedback. It was a pleasure to have you as our guest during your stay in Ontario. We are pleased to hear that our staff was able to accommodate you and that you enjoyed your dining experience. We look forward to providing another amazing experience the next time you visit! Warm regards, Ana
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This hotel was the nicest one I stayed at during a multi-day trip around the Finger Lakes and Ontario, and I typically choose hotels that have been built or renovated within the past year. The hotel generally maintained a very high standard and provided a luxurious experience. However, despite these positives, the air conditioning system was a significant drawback. Although the sitting area in the room eventually cooled down after several hours, the overall air cooling and circulation throughout the room remained inadequate, leading to an uncomfortable night's sleep. The air conditioner failed to cool the entire room properly, which falls far short of the standard expected of any hotel, especially one of this caliber. The solutions offered by the hotel for this issue were highly disappointing—comparable to an upscale restaurant serving day-old food. I informed the hotel that I would adjust my feedback if they could identify and resolve the problem, but unfortunately, this did not happen.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2024
Value
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Park Hyatt Toronto
Responded Aug 30, 2024
Dear mordy s, Thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations due to issues with the room temperature. All comments are communicated to hotel management so they are aware and to help better our location. If you would like help addressing these concerns please send a detailed message including dates of stay and the first and last name the room was booked under to propertyreviews@hyatt.com. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back. I hope you have a great day! Warm Regards, Betsy
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Full disclosure - I arrived at the Park Hyatt after a harrowing hour drive into and through Toronto.
The stay was a really mixed bag. So let’s start with the positives:
The hotel decor and furnishings are very nice. The staff at the hotel bars and restaurant are top tier. Very clean and well maintained. The hotel room was fantastic on the inside - although the view certainly left something to be desired (there was no view other than a wall). Bathrooms were great, bed was comfy, and quite spacious for a downtown hotel room.
The down side to the hotel was checking in and leaving. Between pulling in until getting to a room it seemed like all the staff either had other priorities or were being (intentionally?) obtuse. Valet was distracted taking a picture of another car. Room keys didn’t work. Room wasn’t ready for 60+ minutes until after the (already late) check in time.
Checking out wasn’t much better. Miscommunications about what was due for the room (to be clear, the room cost was exactly as advertised but the staff made it sound like I was being charged extra… I thought I was taking crazy pills) and then a mix up involving my luggage in their holding room which I solved myself by sticking my head in the luggage holding room and locating my suitcase in 10 seconds.
It was the weirdest case of Jeckyll & Hyde I’ve ever seen at a hotel. Certain functions just in complete disarray while others (food, beverage, etc) were fantastic. Physically, a great hotel, but needs some kinks ironed out when it comes to how easy it is going from your arrival to your room, and then from your room to checking out.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2024
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Park Hyatt Toronto
Responded Aug 27, 2024
Hello CelebriniForCalder, Thank you for your review. Please allow me to apologize on behalf of our team for your disappointing experience at our hotel. We expect all our guest to receive the exceptional care and service that is our goal to provide. We are sorry that this was not your experience. This does not meet our standards. We would love the opportunity to address your concerns directly. Please feel free to contact us via email at propertyreviews@hyatt.com. We hope to hear from you soon. Best Regards, Lindsey
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This was our third annual thanksgiving escape to the Park Hyatt. No cooking, cleaning or turkey for the week. We enjoy the personal attention from staff and all the pampering we receive every time we visit. We enjoy the large room amenities including the tub, king size bed and views from the upper floors. The food options are outstanding and our kids love the full room service options. Our only comment would be we get too much food for breakfast! That said we always ask for a mini-fridge which helps with leftovers. From the time we arrive and greeted at the driveway to our departure the service is unmatched and personal. You can’t beat the location at the heart of shopping options along Bloor street as well as restaurants, museums nearby also. We love everything about the park Hyatt Toronto and we’ll be back next year. We highly recommend!
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Park Hyatt Toronto
Responded Dec 3, 2024
Hello H266JUjohnm! Thank you for sharing your feedback. We are delighted to hear that you that you enjoyed your stay with us, and that you enjoyed the room amenities including the views! We love hearing that the staff provided you with the great customer service that we strive to provide our guests with. We thank you for choosing Park Hyatt Toronto for your stay and for being our guest and look forward to welcoming you back again next year! Please feel free to contact us if we can be of any assistance. Until next time! Best regards, Veronica
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This hotel reopened with a bang in 2021 after renovations and provided a "wow" experience. For this stay, as Hyatt Globalists we stayed in a suite which is still quite nice; this is not the weak point of the stay. The rest of the way was definitely not wow due to a few cutbacks made by the hotel:
(1) The welcome amenity used to be a bottle of sparkling wine, now it's macarons. (2) The breakfast menu used to have creative and/or luxury options such as shrimp shakshouka and Koji beef short-rib hash but now the menu is a bit forgettable and nothing stands out. (3) Service was stellar a couple of years ago, now they seem to behave a bit more like a Hyatt Regency rather than a Park Hyatt. That means, there was nothing glaringly wrong about our stay but they failed to shine when they had the opportunity to do so. For example, we asked for our room to be cleaned during breakfast. Even lower level hotels just do it to please guests. Instead at this PH we were told "we will make the request but we cannot guarantee it". I had to insist that we needed housekeeping done at that time because our baby daughter would nap after breakfast so we would need the room.
In my humble opinion, for Park Hyatt standards hotels should do their utmost to please with a "yes can do attitude" and not take this kind of lackadaisical demeanor.
In a city with so many choices from other chains, I am unlikely to rush back to PH even though the hotel is not bad by any means. Hence my 3/5 rating, not 1/5 and not 5/5.
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Date of stay: January 2025
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Park Hyatt Toronto
Responded Jan 27, 2025
Hello there WorkWideTravel88, We thank you for taking the time to share your feedback with us. We do appreciate you bringing to our attention areas you feel we may improve upon. If you're ever in the area again we'd love to welcome, you back with us to provide a better experience for you. Warm wishes, Nikita
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I felt very much at home and relaxed here. The room was spacious and well appointed. There was even a small window that opened for ventilation and fresh air, a rarity in high rise hotels it seems. Joni Restaurant and/or room service were just fine if you don’t feel like venturing out to eat. Staff were especially friendly and helpful throughout, except our waiter at Sunday breakfast forgot part of our order and was rarely seen.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Park Hyatt Toronto
Responded Apr 21, 2024
Dear GS006, Thank you for taking the time to share your feedback. We are delighted to hear that you were comfortable during your stay with us, and that you were pleased with our food options. We do apologize that our wait service was not up to par and will share your comments with our management ream to improve our services moving forward. We hope to have the opportunity to welcome you back soon. Best regards, Laura
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It was a nice stay, I was initially concerned about the noise level as the hotel entrance is facing a main road, but the room was quiet. However, the sound proof between rooms leaves much to be desired as we could hear people talking along the hallway and noises from neighbours. Fortunately, the Occupants were considerate enough to stop their activities come bedtime.
The staff on duty was kind enough to show us the room first before checking in, just to make sure we find it acceptable.
Only downside was the breakfast service can be quite slow and I honestly did not find them tasty. However I wouldn't complain since the staffs were lovely.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Park Hyatt Toronto
Responded May 19, 2024
Hello NJT30, Thank you for staying with us and for sharing your feedback. We are glad that, despite encountering some noise challenges, you had a pleasant stay and appreciated the efforts of the hotel staff. Your comments regarding breakfast, service, and food quality are valuable and will be taken into consideration. We hope to welcome you back again. Best regards, Angela
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So, the reason we / I like to stay at Luxury and / or 5-star hotels is because they are a reward for a lifetime of hard work. I like the way the best hotels make me feel special, like addressing me as Mr. GoGoBear, I like the way the staff works at exceeding my expectations. I like how staying at a luxury property makes me feel special.
Except when it doesn’t.
The benchmark for this experience is staying at a Four Seasons. Usually. But my last stay at a Four Seasons came up short of delivering the specialness.
We’ve stayed at Langham properties a few times, and on occasion have been blown away…but my last stay at a Langham…I missed that loving feeling.
Maybe I expect too much?
It was the little annoying things during my stay at the Park Hyatt Toronto.
• The kerfuffle with handling my valet parking before checking in (they would later “lose” my car because it in fact had not been registered properly in their valet parking app…then later my checkout was delayed because I hadn’t been charged for parking and someone noticed).
• The check in process being “clunky”….nothing went wrong, but it start stop oh wait, let me check to make sure…oh you are Amex Plat and you want an upgrade? Let me check...we have a room, but it is near the elevator…
• Elevator out – it happens. But when I got off the elevator on my floor I was greeted by carts and boxes and what have you…presumably because the staff was having to scramble with their “service elevator” being out.
The room was fine. Nice even. Not the décor I would have chosen, but again that’s nobody’s fault.
But the biggest thing was when I went to take a shower the next day and couldn’t figure out how the shower controls worked. Does that make me dense? Maybe…particularly after the maintenance staff guy came up to show me how it worked. But why were 2 different people at the front desk unable to explain to me how the shower controls worked, and why did I have to wait 30 minutes for the maintenance staff guy to arrive? I ended up being late to my dinner commitment.
Now, had I got some sort of great deal for my two-night stay, my attitude would be like **shrug**. But my stay was more than USD$400 per night. At those rates, I’m expecting better.
Or maybe I am expecting too much?
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Hotels and Resorts, Other at Park Hyatt Toronto
Responded Nov 25, 2024
Hello GoGoBear, Thank you for your review. Please allow me to apologize on behalf of our team for your disappointing experience at our hotel. We expect all our guest to receive the exceptional care and service that is our goal to provide. We are sorry that this was not your experience. This does not meet our standards. We would love the opportunity to address your concerns directly. Please feel free to contact us via email at propertyreviews@hyatt.com. We hope to hear from you soon. Best Regards, Lindsey
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The Hotel closes on November 30, 2017 at 5 pm to start renovations on December 1, 2017. The transformation and renovation are anticipated to be completed in late 2019.
The Hotel does not have an area to lounge in the sun. There are public parks in neighbourhood. Please also ask about visiting the waterfront area by Lake Ontario, Toronto Island and The Beaches. These are all areas to go to to enjoy the outdoors and are enjoyed by locals and visitors to our city.
Our pet policy does allow for cats. There is a $100 fee applicable to the stay. Guests must provide their own litter box and are responsible for maintaining it throughout their stay. Our pet policy also requires that cats be left in their carriers when you are not in the room. If you have additional questions, please contact our front desk team.
There are more places to choose from in the Toronto area.
PRICE RANGE
₱21,481 - ₱33,053 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park hyatt toronto hotel toronto, hyatt toronto, toronto hyatt
LOCATION
CanadaOntarioTorontoAnnex / Midtown / Old Toronto
NUMBER OF ROOMS
219
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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