This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in the heart of the city, 1 Hotel Toronto receives accolades for its prime location, making it a favorite for guests eager to explore local attractions. The amenities at the hotel are often celebrated for their luxurious quality and comfort, contributing to the property's reputation for indulgence and value.
Visitors describe the atmosphere as a serene and welcoming retreat, while the service garners compliments for its personalized and professional approach. Although the rooms are generally praised for their cleanliness and spaciousness, some guests have mentioned booking discrepancies and issues with room features.
Location
Central
Atmosphere
Inviting
Rooms
Luxurious
Value
Fair
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
1Hotel is an awakening of the senses. From the minute you walk in, you can’t help but to feel like you have entered a sanctuary within the city. You can’t help but to take in all the plants, natural elements and signature scent to set the mood for a relaxing stay. My husband and I stayed in room 319 and it was beyond our expectations. The room was spacious and had a walk out terrace. The bathroom has heated floors and the concrete bathtub was as luxurious as they come. The Bamford products are now my new favourite. We loved all the attention to detail in our room to help make our stay feel like home. Everyone was super friendly and attentive from the front desk to the valet. The hotel has a beautiful roof top restaurant and pool with great views of the city. The lounge is beautiful and the cocktails amazing, especially their old fashion. The gym is well appointed with everything you need including Peloton bikes. We had a fabulous breakfast at 1Kitchen and we loved that they had gluten and dairy free options. We highly recommend this hotel- nothing big chain and impersonal about it.
Read more
Date of stay: June 2024Trip type: Traveled with family
Room Tip:Valet is located on Bathurst St in front of 1Kitchen.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meli Baxter, Guest Services / Front Office at 1 Hotel Toronto
Responded Sep 8, 2024
Dear marina_travelz, Thank you for sharing your experience with us all! We are over the moon to have shown you the visit and stay you both deserve. Your words mean a lot to our team and they serve as a great motivator for us to continue providing top-notch experiences for all our guests. Thank you for being part of the 1 Hotel Family! We look forward to welcoming you back and ensuring your next stay is just as memorable! Best, Meli Director of Front Office E| melida.baxter@1hotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is hands down the best hotel and restaurant experience in Toronto! The diversity in their food and beverage offerings was fantastic, catering to every taste and dietary preference with creativity and flair. The rooftop vibe is incredible, offering stunning views of the Toronto skyline, making it the perfect spot to unwind with a drink.
What truly sets this place apart is the warmth and hospitality of the employees. Everyone from the management, who were frequently present in the lobby and restaurants ensuring everything was perfect, to the rest of the staff, made us feel incredibly welcome.
Despite the luxury experience, we found the pricing to be fair compared to other places in downtown Toronto. We'll definitely be back and recommend it to anyone looking for an unforgettable stay!
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meli Baxter, Guest Services / Front Office at 1 Hotel Toronto
Responded Sep 4, 2024
Dear GourmetG113, We hope this message finds you surrounded by the same positive energy you recently shared with us. At 1 Hotel, we strive to provide a seamless blend of nature, luxury, and personalized service, and it's guests like you who make this journey so rewarding for us. Your positive feedback fuels our commitment to continuously elevate your experience. We look forward to our paths crossing again! Warm Regards, Meli Director of Front Office E| melida.baxter@1hotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
My partner and I celebrated my birthday at 1 hotel Toronto this past November 3rd and from the moment we stepped into the lobby we could tell this place was special. The lobby is gorgeous and calming, upon check-in we received outstanding service from the staff who were friendly, warm and welcoming. The gentleman working at the door made a point to remember my name, and its little details like that which made the service feel above and beyond outstanding. The same excellent service was received the day we checked-out. As far as the room accommodations we were both incredibly happy with our room, the cedar smell when you walk in is amazing and really sets the tone for a relaxing immersive experience. The bathtub and heated floors melted away the knots in my muscles, room service was fresh, timely and delicious. We finished our stay with brunch at 1 kitchen where I had the perfect eggs Benny. I cannot speak highly enough of the staff and accommodations, we will definitely be staying at 1 hotel Toronto again in the future!
Read more
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meli Baxter, Guest Services / Front Office at 1 Hotel Toronto
Responded Nov 10, 2024
Hi kr723, Thank you for your review, it made our day! We are honoured to be part of your birthday celebrations. We are so proud of our 1 Kitchen Brunch! and I have to recommend dinner as we just launched our new winter menu so please come back soon to try our offerings. The Chioggia Beets Salad is a must try! Please feel free to connect with us directly it would be a pleasure to welcome you back personally anytime! Warmest Regards, Meli Director of Front Office E| melida.baxter@1hotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wanted to take a moment to express my deepest gratitude for the extraordinary experience my wife and I had during our recent stay at 1 Hotel Toronto. As someone who has worked in the hospitality industry for many years, particularly at the Four Seasons, my expectations are naturally set quite high when it comes to hotel accommodations. I must say, however, that our time at 1 Hotel Toronto surpassed even the loftiest of expectations.
From the moment we arrived, we were greeted with warmth and professionalism by your exceptional staff, setting the tone for what would be an unforgettable stay. I must commend Robin for his outstanding service as a concierge. His attention to detail, proactive assistance, and genuine care for our needs truly elevated our experience.
Moreover, I cannot speak highly enough of Livia, who seemed to effortlessly juggle multiple roles within the hotel. Her dedication to ensuring that every aspect of our stay was impeccable did not go unnoticed, and we are immensely grateful for her contributions.
The excellence we encountered at 1 Hotel Toronto has left an indelible impression on us, to the point where we are now considering planning future trips around the opportunity to stay at other 1 Hotels.
Furthermore, I must commend the hotel's gym facilities, which were truly top-notch. As someone who prioritizes fitness, I was thoroughly impressed by the quality and variety of equipment available, as well as the overall cleanliness and ambiance of the space.
Of course, no mention of our stay would be complete without acknowledging the culinary delights that awaited us at every turn. From the sumptuous breakfast offerings to the delectable lunch and dinner options, as well as the impeccable room service, every meal was a culinary journey unto itself. The combination of delicious cuisine and attentive service made each dining experience truly exceptional.
In conclusion, I want to extend my sincerest thanks to you and your entire team at 1 Hotel Toronto for creating an environment where hospitality is not just a profession but a true art form. Our time at your establishment was nothing short of splendid and magnificent, and we eagerly anticipate the opportunity to return in the future.
Warmest regards,
Olivier Louis
Read more
Date of stay: May 2024Trip type: Traveled as a couple
Room Tip:Talk to the concierge, ours was extremely helpful in recommending restaurants, activities, and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Campaniaris, General Manager at 1 Hotel Toronto
Responded May 21, 2024
Hi Olivier, A sincere thanks for your in-depth and thoughtful feedback. We are so thrilled to hear that you enjoyed your stay with us and were ablet o experience all aspects of our urban sanctuary! I truly appreciate you taking the time to share your comments and for recognizing the team members who are committed to ensuring we continue to exceed all of our guests expectations! I look forward to having the opportunity to welcome you back again soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am not someone who writes reviews often, if at all. However... My trip to Toronto was amazing. After a long trip from my city in the U.S and from the airport to 1 Hotel, I was really cold, tired, and happy to have arrived.
Walking into the lobby was like walking into a warm, calming space- it felt like a sanctuary, especially after such a busy travel day.
Despite being so busy with lots (!!) of clients (I visited bc I was going to a concert- it was a huge concert and the entire city was absolutely overrun by fans), I was met with the warmest, calmest welcome. The front desk staff was kind, warm, and welcoming.
My room was beautiful, quiet, and peaceful. To be honest, knowing nothing of this hotel and also being in a rush to find a reservation for a last-minute trip, I found this hotel bc I was searching for a hotel without wall-to-wall carpeting. I really didn't have any expectations. I had no idea what a gem I found.
Though everyone I met on the staff was professional and welcoming, the person who stood out the most was Aaron, the manager at 1 Hotel. He was so helpful, really accommodating, personable, and kind. He works very hard but somehow makes it seem simply effortless.
Thank you, Aaron and the staff at 1 Hotel. I'll be back!!
Read more
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meli Baxter, Guest Services / Front Office at 1 Hotel Toronto
Responded Dec 11, 2024
Hello H3463CFjacquelinel, We are so grateful to have received your glowing review. We could not agree with you more, Aaron is a gem of our hotel and inspires us everyday. We look forward to our paths crossing again! Warmest Regards, Meli Director of Front Office E| melida.baxter@1hotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1 Hotel is a high-end chic city hotel in the heart of Toronto. It uses nature as its inspiration to create a tranquil space filled with plants, wood, and other natural elements. We didn't realize that it transforms into a night-club vibe at night. While this may work for some guests, it didn't for us and it negatively impacted our experience.
This was especially true at check-in where the music was so loud in the lobby we (and the staff) had to shout to complete the check-in process. It wasn't easy to get food as the hotel staff didn't give us the correct information about dining. Getting to the room was also a problem as we weren't given help with luggage and we had to wade through a long line of roof-top bar-goers to get to the shared elevators. We felt that the guest experience was secondary to the patrons of the bar.
This problem extended to our sleep where loud music vibrated the room into the early hours of the night. We had to wear earplugs just to get some sleep.
Although we liked the eco-chic theme, it was often form over function. Room keys were awkward, as was the do-not-disturb stone. My bedside had a nightstand while my wife's side had a stump. It sure looked cool, but it wasn't functional and we had to store everything on the one side of the bed. The shower was usually small, so the addition of a large tree trunk to the shower stall made it positively claustrophobic.
Despite these issues, our stay was a positive one. The room was beautiful and immaculate. Everything worked in the room properly. The app worked to order food. The staff was generally helpful and quite friendly. The rooftop pool was beautiful and well-heated. The house car service was nice and quite useful for getting to the train station. We felt this hotel earned its five-star rating while many others don't.
For value, this was one of the most expensive hotels in Toronto, but it was the cheapest among five-star hotels. We had three very good meals included in our rate, and other than a small destination fee, there wasn't any additional nickel and diming. So it was expensive, but there was also a good value for travelers with a luxury budget.
I don't know if I would stay in this hotel again due to the difficulty sleeping, but it was an intriguing introduction to the brand, and I would consider staying in other locations in the future.
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meli Baxter, Guest Services / Front Office at 1 Hotel Toronto
Responded Oct 19, 2024
Dear traveler2304242, Thank you for sharing such insightful feedback. We truly appreciate the time you took to understand all the finer details that make the visit one to remember. At 1 Hotel, we believe in continuous improvement, and your input plays a crucial role in our journey toward perfection. We understand the importance of every detail in creating an exceptional experience, and your feedback is instrumental in refining those details. I would love to find the best guestroom for your needs and should you wish to give the hotel a second chance, we would jump at the chance to ensure a peaceful rest and alternative options for your room keys. Please feel free to reach out anytime, it would be a pleasure to connect. With gratitude and green wishes, Meli Director of Front Office E| melida.baxter@1hotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed as a family of 4 in two adjacent rooms (king and panoramic king). The rooms are spacious and decorated with a simple luxury, modern and sustainable vibe. Equipped with all you need including nespresso machines, hairdryers and irons!
The hotel even provided Dyson hair straighteners when my wife’s UK model would not work with the power supply (thank you!).
Bathrooms are well appointed with luxurious Bamford cosmetics.
Good amenities including a gym, rooftop bar and pool.
We enjoyed the excellent 1 Kitchen breakfasts, but were unable to make the most of the very highly rated Casa Madera (which was booked out privately the only night we could make it 😔) or the rooftop bar which closes very early Monday-Wednesday (1030pm).
The lobby bar was a great place for cocktails, with a chilled ambience and live entertainment.
Thanks to all the team for looking after us!
Read more
Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meli Baxter, Guest Services / Front Office at 1 Hotel Toronto
Responded Aug 27, 2024
Dear CVandFamily. Thank you so much for your sweet review! We're over the moon to hear that our team left such a positive mark on your stay and the extra personalized touches made it that much more comfortable for you wife and yourself. We can't wait to have you back for another visit—fingers crossed for a longer visit next time! Wishing you safe and happy travels until we see you again! Regards, Meli Director of Front Office melida.baxter@1hotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I thoroughly enjoyed our four night stay at 1 Hotel. It is by far one of the finest hotels at which we've stayed over the years. The overall vibe throughout is calming and nature inspired. The large beautifully arranged lobby/lounge is where small bites can be ordered and live music enjoyed on weekends. We stayed in an upper level suite and loved the comfortable sectional sofa, having a shower and freestanding tub, and a window that opened for fresh air. The staff is committed to making it's guests feel appreciated and will do whatever it can to enhance their stay. Thank you Mira, for going above and beyond. The concierge, Robin, was exactly who you'd hope for in any city. He is kind, respectful and very helpful. He suggested a local spa retreat and wonderful restaurants including Adrak, an elegant Indian restaurant with excellent food and over-the-top service. We have highly recommended 1 Hotel to our friends and will definitely return next year.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Campaniaris, General Manager at 1 Hotel Toronto
Responded Nov 13, 2023
Hello taniakcon, Thank you very much for sharing you experience with us! We are so happy that you were able to enjoy the hotel and that both Mira and Robin were able to ensure your stay was a wonderful one. We look forward to welcoming you back soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the 1Hotel last weekend (two rooms for two nights each).
I'm not exactly sure how to rate our stay because lots of things went wrong, but the hotel also tried to make up for their missteps.
Let's start with the good: this hotel is beautiful, landscaping is lovely, service is friendly, location is great, rooms are clean, and the gym is nice.
Now the not-so-great: our room was double booked which we learned when someone with a key walked in on us, there was a $29 destination fee per room, per night (which nobody disclosed to us upon check in), one our rooms had frosted glass which was odd and meant that we couldn't see outside unless we craned our necks.
Additionally, everything we ate at the hotel was average at best Example: the avocado toast had some kind of premade spread instead of fresh avocado which wasn't tasty at all.
It goes without saying that this hotel is expensive so I had high hopes!
Like I said, the hotel tried to make up for things by offering food and beverage credits (which we declined because we already had so many through the Amex FHR program).
Ultimately, they credited us the destination fees though, offered us another night on the house, and by their own volition credited one night back on one of the rooms. So 5 stars for their customer service!
I'll likely give the hotel another try on my next trip...maybe we just came on an off weekend?
Read more
Date of stay: June 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meli Baxter, Guest Services / Front Office at 1 Hotel Toronto
Responded Aug 27, 2024
Dear ameenadin, We wanted to take a moment to express our deepest gratitude for the thoughtful feedback you shared with us. Your insights are invaluable, and we truly appreciate the time you took to help us understand your experience better. Your constructive feedback is like a compass guiding us towards enhancing our commitment to excellence. We've taken your suggestions to heart and have already begun implementing changes to ensure a more seamless and delightful stay for future guests. Thank you for being a part of the 1 Hotel family, and we look forward to the opportunity to welcome you back soon. Warm regards, Meli Director Of Front Office E| melida.baxter@1hotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you Meli and Team for another great stay! Appreciate you always remember my little requests. Not having to repeat myself makes me feel so special. You guys provide a service that feels like family and like your notes always say, I do feel like I'm always coming home with much better living room! Looking forward to my next stay!
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip:Rooms facing the terrace are much quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Campaniaris, General Manager at 1 Hotel Toronto
Responded Jan 23, 2024
Hello jiluig2018, Thank you very much for sharing your feedback with us! We are thrilled to hear that Melida and the team were able to ensure you had a wonderful stay with us and look forward to welcoming you back again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello Cazaud,
Yes, we are. All fury family members are welcome to 1 Hotel Toronto. Kindly let us know prior to arrival so we may ensure your pet family member is comfortable on site as well.
Thank you,
Meli
Director Of Front Office
There are more places to choose from in the Toronto area.
PRICE RANGE
₱20,202 - ₱28,445 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Thompson Hotels
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Fashion District / Waterfront Communities-The Island / Old Toronto
NUMBER OF ROOMS
112
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.