Great location! Our room was clean with a nicely outfitted, functional kitchenette. The staff was very friendly and efficient. We enjoyed the pool every morning before breakfast, unfortunately the slide wasn't open at that time of day, which was very disappointing, we were looking forward to the slide which was one of the reasons we chose this location. The breakfast was the typical standard fare, so if you require healthier choices; dairy-free yogurt & dairy-free milk or fresh fruit, bring your own to add to what is on offer. The restaurant next door, M.I.C. is fantastically Canadian and gives a discount for hotel guests.
My family and I have stayed here several times and love it. We visit a disabled family member who's in a care home in the area. Last month I booked but we caught covid. Normally I book through booking.com or Expedia apps. This time I booked through the hotel. I had until 11pm on the Wednesday to cancel. I canceled and received a confirmation text at 230pm on the Wednesday. I was surprised to see I was charged for this room. I called the hotel fully expecting this to easily be sorted as we go here quite often. I spoke to a young fellow who put me on hold while he spoke to his supervisor Nicole, he came back on the line and I was told there was no refund. I asked to speak to the manager and he told me she had just left..... I called the head office, they could see I had canceled at 230 on the Wednesday, so they gave me a case number and I was told the property would contact me in 2-3 days. It's been 2 weeks. I called again today. I waited 25 min on hold, so I hung up and called the Reservation 1-800 number. I opted for a call back option as the wait time was estimated over 10 minutes. I received a call back and the gentleman said he couldn't help and transferred me. I waited 25 more minutes for an agent. I explained the above, again thinking it wouldn't be a problem. She put me on hold for 20 more minutes!!!! Someone picked up and said 'hi can I help you'. I explained I was being helped and waiting for the lady to come back to the call. She replied that her name is Kristy and she's a supervisor and that there were no refunds. So I asked her why I received a cancelation confirmation text and why I would bother to cancel a non-refundable room.- I've never heard of this. She answered " why did you bother?" And then....... she hung up. She hung up!!!!!! That's it. That's all. Paid for a room, didn't travel with covid, followed the rules. 5 phone calls, over 1 hour of time spent to be spoken to so rudely and hung up on. I'm a reasonable person. This is so unacceptable. I'm so so so disappointed and feel like they don't care about their guests at all. We are traveling up again this weekend now that we are covid free, I will find another hotel to stay at.…
I attended a hockey tournament in Sudbury. The rooms were very nice complete with a king size bed, a kitchenette, cookingware and dishes, and a dishwasher. More importantly the staff was kind and patient while having a full hotel of noisy kids which I appreciated a lot as the coach of a team.
I’m actually pretty upset about this stay. I called in advance twice to confirm that the pool and the waterslide were going to be open. After driving 6 hours for a March Break getaway with the kids, we checked in after waiting in line for an entire hour while a hockey team was checking in. Once I got to the counter, I was told that there were 30 minute time slots for the waterslide/ pool. We booked this hotel and paid the premium price because the kids wanted to play in the pool for hours at a time, not a 30 minute time slot which hadn’t been mentioned when I called twice asking about it. They said it’s because they had to be “fair” to everyone. Honestly, if I’m paying that amount for one night after driving 6 hours to only have 30 minutes in the pool, “fair” would have been to notify me of that beforehand. It was actually only 25 minutes before my kids were kicked out to allow others to use the slide. Besides the hour-long check-in with only 1 person working and the pool issue, there was no parking (I had to park at the restaurant nearby). We also had the joy of dealing with kids from the hockey team playing “ding-dong ditch” all night on our door. My advice to the hotel, show a little transparency next time and at least have the decency to let people booking know that there may be some inconveniences due to an entire hockey team booking the hotel/ pool. We could have taken the opportunity to book somewhere else.…
No complaints! Such friendly staff, and place is always being cleaned. I loved our stay. The kitchenette saved us when we had to check in for a month. I'm seeing some bad reviews, but as a family of 3 with no pets, this place was great!
Chose this hotel due to the availability of the 2 bedroom suite. Room was big and clean, plenty of space for the three of us to move around. We were there to go to OHL games in North Bay and Sudbury, and would definitely stay here again if in the area again. Lots of shopping and restaurants within a five-minute drive. Easy ten-minute drive to the Sudbury Community Arena as well. Parking got a bit tight at night, but still found space and people could park between the lines. Internet worked well. Service was friendly and helpful.
Pro: Great staff from the time of check in, breakfast, to the time of check out Gun family pool with slide Larger size family suite (only 1 bed in a suite) Streaming enable tv (youtube, Netflix etc) Cons: Pillows are way too soft Mattress is not plush Many broken items within the suite almost finish toilet paper (should be replenished upon check in) The mattress and specially the type of pillows use are not to the standard
Could have been easily a 5 stars. Marriott has nothing to do with this rating as the facility is awesome, room is spacious and clean, found everything I needed. Unfortunately coming with motorcycle after driving all day, it would be pleasant to be welcomed with a smile especially when I offer one. The young lady at reception hated her job unlike another one of her colleagues to whom I reported the issue the same day. I also reported the same thing on my departure the next day but all what I got is blank stare. Too bad because such behavior stauns on all values Marriott tries to implement.
We've been staying in hotels over the past 7 months, the Hilton group of hotels, various Mariott facilities including Residence Inn, Fairfield, but until visiting the TownPlace Suites by Mariott we ever realized what a hotel experience should be. From our entry into the lobby, we were greeted with a smile and enthusiasm to lend a helping hand. Edson was our first comforting welcome along with his manager Nicole, who were eager to assist. The next morning we enjoyed a nice breakfast with an amazingly happy, friendly kitchen staff headed up by Christina. The housekeeping team are always willing to get you anything you need for your stay. This facility has everything you require from a pool with a giant slide for the kids to a BBQ area and patio to enjoy. I would recommend this hotel to anyone without hesitation and give two thumbs up to Lori the GM and her entire staff for kindness and a job well done.…
Very friendly staff! We visited during stage 3 of reopening so the breakfast area was open in the morning for cold foods or one hot breakfast egg and meat option. The pool had a capacity of 10 people, but we were always able to get into the nice warm pool when we went down. The lobby bar was open 5 to midnight on weekdays only. Comfy beds and a nice big room made for a great stay.