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About
#3 of 36 hotels in Sudbury
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
We are the TownePlace Suites by Marriott®, conveniently located on the Kingsway at Falconbridge Road. We are an all-suites hotel, perfect for an extended stay. Relax and feel at home in one of our suites with a fully equipped kitchen, well designed desk and work area complete with complimentary high-speed Internet access and daily hot breakfast. We feature an indoor pool, hot tub and water slide, meeting rooms, fitness facility, and lobby lounge/bar. Pets are welcome; a CAD $20 per day non-refundable fee applies. For business, leisure and extended stays, our thoughtful staff and useful amenities will make you feel at home. Minimum height requirement for Waterslide is 124cm. Max capacity in pool area - 25 people. Water slide runs Friday evenings 5pm-9pm,Saturdays 9am-1pm and 5pm-9pm,Sunday 9am-1pm. Subject to change. Contact hotel directly for holiday schedule.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Patio
Waterslide
Kids stay free
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Wine / champagne
Vending machine
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Safe
Sofa
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, French
Location
688Reviews9Q+A100Room tips
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I stayed here for a week while on a business trip. My room was clean and quiet, my two favourite things in a hotel! The staff were all friendly and attentive. The breakfast was decent, enough to get me started in the morning. The parking was ample. The pool was very nice and I enjoyed the hot tub. There are lots of local amenities and restaurants near the hotel, although only a few places are within walking distance.
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Date of stay: September 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicole Taylor, Guest Services / Front Office at TownePlace Suites Sudbury
Responded 7 Nov 2022
Dear ASGLondon, Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We are happy to hear that you enjoyed your stay! We hope to welcome you again soon. Thanks again. NicoleT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Great location! Our room was clean with a nicely outfitted, functional kitchenette. The staff was very friendly and efficient. We enjoyed the pool every morning before breakfast, unfortunately the slide wasn't open at that time of day, which was very disappointing, we were looking forward to the slide which was one of the reasons we chose this location. The breakfast was the typical standard fare, so if you require healthier choices; dairy-free yogurt & dairy-free milk or fresh fruit, bring your own to add to what is on offer. The restaurant next door, M.I.C. is fantastically Canadian and gives a discount for hotel guests.
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicole Taylor, Guest Services / Front Office at TownePlace Suites Sudbury
Responded 27 Jun 2022
Dear jbwaters, Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. Our slide hours are limited as we have to have a lifeguard on duty to open the slide. We are happy you enjoyed your time in Sudbury and we hope to see you again soon! Sincerely NicoleT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We travel to Sudbury often and always try to stay at one of the Marriott locations. Everything is usually perfect. The most recent trip- we weren’t offered a room upgrade (elite status) and they changed the breakfast meat to turkey bacon. I sure hope they change it back to real bacon or sausages before we go back next month. If turkey bacon is a must- please do a split warmer and offer both! Overall good stay- but thumbs down on that bacon! Fix that please!
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lori Poirier, General Manager at TownePlace Suites Sudbury
Responded 30 Oct 2022
Dear Melpc12, Thank you for your review. We are happy that your time with us are prefect. We appreciate your recommendation for our proteins in breakfast and will discuss with the hotel team. Thank you again and we will see you back in a month! Sincerely, Lori
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a great experience for our family. A much needed get away. The pool was so clean, with lots of sitting. During the long weekend we seen a life guard basically from 9am. for the waterslide, but the pool is that nice, you could easily go with out and still have lots of fun. The breakfast was fantastic. Big selection, with buffet, homemade waffles, fresh fruit. The rooms are big, well placed with a great kitchenette. Staff was so accommodating, and we, (a family of 5) put them to the test. They had an out door area that we all sat at while using the BBQ, so that was awesome. I know our next vacation will include this Hotel. Thanks to all the staff, I know you put up with a lot, especially from the kids.
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicole Taylor, Guest Services / Front Office at TownePlace Suites Sudbury
Responded 7 Sep 2022
Dear joellew586, Thank you for taking the time to review our hotel, your feedback is greatly appreciated. We are so happy to hear that you enjoyed your time at our hotel! We hope to see you again soon! Thanks again! Nicole
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Right from when you walk in and right up to your room, this Hotel is clean. The breakfast and bar area are always spotless. The pool area was the same. We liked that compared to other Hotels we have stayed at, this one had somewhere to sit for the parents. Over the weekend they had a life guard on duty from basically 9am. I found the staff to be very accommodating, and always went over and above for us. And us (family of 5) put them to the test. The breakfast is also something for all. They have everything from fresh fruit, to homemade waffles, with buffet. So, great job to all of them, and I look forward to making this a definite place to come back to.
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Date of stay: September 2022
Location
Service
Sleep Quality
Room Tip: We faced the highway, and the noise was minimal.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicole Taylor, Guest Services / Front Office at TownePlace Suites Sudbury
Responded 7 Sep 2022
Dear L6293AWdarrenw, Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay. Its always encouraging to receive positive feedback, that we can share with our team! Thanks again! Nicole
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Right from the parking lot. This was one of the cleanest hotels we stayed at in a long time. The staff was so patient and accommodating. I loved how clean the rooms were, and especially the pool area. Unlike other places, there was a lot of chairs to sit on, and during the busy hours a lifeguard for the waterslide. Actually on the weekend the lifeguard was at the pool at 9am. Breakfast was also a hit with the kids. They had waffles you could make, and lots of other items from toast to bagels, cereal etc. Just a great experience for anyone looking to get away.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Room Tip: All rooms are a hit. Super clean and quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicole Taylor, Guest Services / Front Office at TownePlace Suites Sudbury
Responded 7 Sep 2022
Dear alexanderwF6875HD, Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We are happy to hear that you enjoyed your stay! We look forward to seeing you again soon! Sincerely, NicoleT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The point of making a reservation is to ensure that a room is reserved for you when you arrive. I had made not one, but TWO separate calls to confirm that the room I had booked was available and will be ready for when we arrive. (Reservation Confirmation# 70456919) My party consists of children and dogs, which make it even more critical to plan ahead. The first call (4:07 pm, Aug 30th), I had a very pleasant female take the call and even give me advice on checking in with two dogs. On the second call (9:17 pm, Aug 30th) I had made the call specifically to say we will arrive at midnight and will that be a problem for checking in? The gentleman that took the call very breezily said no problem. They check in all the way to 3 am. Our room will be ready upon arrival. Upon arrival at 12:03 am, I am told the room on the 4th floor that was supposed to be ours was ‘for whatever reason, no longer available’ and that they had no phone number on file that they could reach me to tell me this. I did not book through a third party site. I booked DIRECTLY through the Marriott website, which asks for name, phone number, email, home address, credit card information, pillow preference, feather free room, how high up I want my room, if I want to be near an elevator, amongst many other options. I’m very surprised to hear they ‘didn’t have a phone number to reach me at’ to tell me the room I had called twice to confirm was available was, for reasons unknown, not actually available. For the parents of kids or pets out there, being turned away at midnight to try my luck at another hotel is not what most people want to hear. Thank goodness Travelodge at 1401 Paris St was able to accommodate us. I was given the business card of the manager and front desk manager in case I wanted to contact them. I’m not sure what good that will do, as the room that was booked was needed for tonight, not next week. So good luck with your reservations. Apparently it’s a 50/50 chance that you’ll get a room when you arrive.…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lori Poirier, General Manager at TownePlace Suites Sudbury
Responded 1 Sep 2022
Dear 298Milant, Thank you for taking the time to share your experience. I do wish to apologize for the experience that you encountered at our hotel. I am looking into where we as team fell short, and reviewing procedures. I would like to again apologize to you and your children, and wish you all safe travels. Sincerely, Lori
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The kids slide isn’t working. Wasn’t mentioned anywhere. The hot tub either. Had hair on our sheets. Blinking light in the bathroom. No water pressure in the shower. Rooms are equipped but very outdated yellowish. Breakfast is ok. Beds are comfortable.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicole Taylor, Guest Services / Front Office at TownePlace Suites Sudbury
Responded 18 Aug 2022
Dear Fearless59242815676, Thank you for taking the time to review our hotel. We do apologize for the waterslide and hot tub being closed. There is a Canada wide lifeguard shortage and we do need a lifeguard to open our slide. We are doing our best to get the hot tub up and running again as soon as possible. I will share this message within our leadership team to avoid this type of situation in the future. Again we do apologize and thank you for staying. Sincerely, NicoleT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don’t fall for the water slide photographs. It’s closed and just disappointing the kids who can see it from the parking lot. The room is nice and average. The kitchen is well equipped. The shower is small and the water pressure was low. The staff was nice and friendly and tried their best to accommodate requests.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicole Taylor, Guest Services / Front Office at TownePlace Suites Sudbury
Responded 17 Aug 2022
Dear NorthStar00357445135, Thank you for taking the time to review our hotel. We do apologize for the waterslide being closed, there is a Canada wide lifeguard shortage which has limited our waterslide hours, again we apologize for this. Your feedback is greatly appreciated, we hope to welcome you again! Sincerely, NicoleT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I have stayed here several times and love it. We visit a disabled family member who's in a care home in the area. Last month I booked but we caught covid. Normally I book through booking.com or Expedia apps. This time I booked through the hotel. I had until 11pm on the Wednesday to cancel. I canceled and received a confirmation text at 230pm on the Wednesday. I was surprised to see I was charged for this room. I called the hotel fully expecting this to easily be sorted as we go here quite often. I spoke to a young fellow who put me on hold while he spoke to his supervisor Nicole, he came back on the line and I was told there was no refund. I asked to speak to the manager and he told me she had just left..... I called the head office, they could see I had canceled at 230 on the Wednesday, so they gave me a case number and I was told the property would contact me in 2-3 days. It's been 2 weeks. I called again today. I waited 25 min on hold, so I hung up and called the Reservation 1-800 number. I opted for a call back option as the wait time was estimated over 10 minutes. I received a call back and the gentleman said he couldn't help and transferred me. I waited 25 more minutes for an agent. I explained the above, again thinking it wouldn't be a problem. She put me on hold for 20 more minutes!!!! Someone picked up and said 'hi can I help you'. I explained I was being helped and waiting for the lady to come back to the call. She replied that her name is Kristy and she's a supervisor and that there were no refunds. So I asked her why I received a cancelation confirmation text and why I would bother to cancel a non-refundable room.- I've never heard of this. She answered " why did you bother?" And then....... she hung up. She hung up!!!!!! That's it. That's all. Paid for a room, didn't travel with covid, followed the rules. 5 phone calls, over 1 hour of time spent to be spoken to so rudely and hung up on. I'm a reasonable person. This is so unacceptable. I'm so so so disappointed and feel like they don't care about their guests at all. We are traveling up again this weekend now that we are covid free, I will find another hotel to stay at.…
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicole Taylor, Guest Services / Front Office at TownePlace Suites Sudbury
Responded 21 Apr 2022
Dear kcL3014MN, Thank you for taking the time to review our hotel. We appreciate you bringing these items to our attention. Your message will be shared and discussed within our leadership team. Thanks again! Nicole
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$147 - US$197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
towneplace suites sudbury hotel sudbury
LOCATION
CanadaOntarioNortheastern OntarioSudbury
NUMBER OF ROOMS
105
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Frequently Asked Questions about TownePlace Suites Sudbury
Which popular attractions are close to TownePlace Suites Sudbury?
Nearby attractions include The Matrix VR (1.2 km), SilverCity Sudbury Cinemas (0.9 km), and Dodge This Paintball (0.7 km).
What are some of the property amenities at TownePlace Suites Sudbury?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at TownePlace Suites Sudbury?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at TownePlace Suites Sudbury?
Guests can enjoy free breakfast, a lounge, and barbeque facilities during their stay.
Is parking available at TownePlace Suites Sudbury?
Yes, free parking is available to guests.
What are some restaurants close to TownePlace Suites Sudbury?
Conveniently located restaurants include The Keg Steakhouse + Bar - Sudbury, M.I.C. Canadian Eatery and Whisky Pub, and Cora's.
Are there opportunities to exercise at TownePlace Suites Sudbury?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does TownePlace Suites Sudbury have airport transportation?
Yes, TownePlace Suites Sudbury offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TownePlace Suites Sudbury?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at TownePlace Suites Sudbury?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TownePlace Suites Sudbury offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.