The staff was very welcoming and entertained our all needs on timely basis. For example, when we asked them to clean our washroom, they thoroughly clean the room including changing towels and bed sheets. When we came back in our room in the night, it was delighted to a squeaky room. Very satisfied with our visit:D
We passed through Sudbury and found a deal on Hotwire for this place. We thought they were extremely friendly on check in. The hallways are in a bit of a need of a face lift. You will notice chipped paint around the property. The rooms are comfortable and are a great size. There is free breakfast which is the best part of this hotel. I would stay again!
The hotel was we thought upon arriving in a kind of out of the beaten path area. But, it was safe, and all stores are within driving distance of less than a few kilometers. This hotel, was one of the best we have stayed in...maybe a little old...but clean as a whistle. They made you fell like you were somebody...the staff outstanding from front desk to managers. They just opened up for a full breakfast, and it was great. Now, the morning before we had a grab and go, and it was better than some hotels, that had a hot breakfast. Thank you
Rarely have I observed such consistently excellent services from the staff of a hotel. Not just one, but all of them! Front desk, housekeeping, day staff, night staff... EVERYONE! No need for such excuse as "labor shortage" to cover up service shortcomings. Room is clean and reasonably supplied. Any tiniest issues are immediately addressed. Need anything? A call to the front desk, it will be at the door within minutes. Spill coffee on the floor? It'd be moped up within minutes! Very attentive, personal service. The kind many 4 or 5 star hotels claim to offer to justify their high prices but few actually deliver! Ok, the hotel is a bit dated. Some of the infrastructure are a little rough on the edges. Still, everything works, which is a testament to the maintenance staff. Though oddly, only 1 single set of towel in the bathroom. (hence the call to the front desk and had it delivered within minutes) But the excellent staff made up for any of such shortcomings!…
My family and I stayed here in July. Five of us in total. We reserved a room with a pullout sofa. We should have checked the sofa first. The mattress on the sofa bed was terrible. If you were interested in torturing someone, this is where you would put them to sleep. One of the beds had pieces of metal sticking out from the bed frame that were hidden by the bed sheet. Both my daughter and I scraped our legs on the metal. We brought the issue up to the front desk and they supplied a roll away bed which was slightly better and the bed frame issue was fixed. Breakfast consisted of some prepackaged McMuffins with egg, mini tubs of cereal and some bottled juice. Even if you did get down early there did not seem to be enough and the stock of items was not being maintained. The rooms looked modern and updated but that is about it. I asked about the pool and was told it was not working. I think the rate should be lowered if amenities are not available. While the neighbourhood had some restaurants down the street, I did not feel safe to go out at night. The back part of the hotel had an East Asian restaurant and the elevator floor and floors in that area of the hotel were sticky and needed a cleaning.…
The rooms had a stale smell.. Bathroom wasn’t clean. There wasn’t any vanity available I wouldn’t suggest anyone going there. It was one of the worst experience I have ever had.. Would suggest everyone book a different hotel.
The staff is amazing! Super friendly and helpful! The room was very clean & comfortable. Free take-out breakfast was a bonus. Having a restaurant within the facility was handy and good food. Keep up the good work
This USED to be a very nice hotel. Now it's filthy. I am sure the elevator buttons and floor have not been cleaned since I was there 2 years ago. There is no coffee in room, now glasses for a drink or water, no refrigerator, no microwave, tv finally worked after asking front seat. Very dissatisfied with my stay and will never stay again. Room 308 and 310
Everyone that works here wanted to help us! Always making sure we were okay, offering us extra soaps, towels, toilet paper, any extra pastries from breakfast. Room was clean and lovely, only complaint was I could not figure out the water temperature in the shower for the life of me. Super comfy, overall, love!
I did not sleep a wink. Musty room, mold in bathroom and no cable as advertised. Frozen sandwiches were offered for breakfast with a microwave. As patrons left the eating area, the concierge cleaned the tables, the serving tables, garbage can cover, microwave, mini fridge and check-in counter area ALL WITH THE SAME CLOTH.