My fifth or sixth stay here (see earlier reviews). Always a pleasure. I have to say, I don't understand the other reviews where the people were so miffed about the 3rd and 4th floors given over to long term care. What does that have to do with the hotel room one might have? Nothing, as far as I can tell. I've never seen the people on those floors, and it doesn't bother me, as it shouldn't. My room was clean, quiet, and comfortable, as ever; the location is great; the staff are friendly; parking is free and secure. That's what counts.
Do yourself a favor and don't stay here. They have the first 3 floors turned into a hospital for patients they dont have room for in the hospital. It was real nice of them not to inform us of that when we booked. Never again
This is my third or fourth stay here. By far the best hotel in Sudbury. Quiet, excellent bed, great location, clean. One thing: Management, if you are reading this, please remove the Bibles from the rooms. This isn't 1953. Or, if you insist on providing your guests with something to read, I'd be happy to recommend to you any number of other fairy tale collections. Thank you.
We had a quick night at this hotel on a road trip. The front desk staff and security guard were helpful. It was nice that they had a “walking breakfast” so that we didn’t have to venture into a buffet during this time. The bed was very comfortable. The room was very clean and quiet. Downtown Sudbury seems to have suffered a bit during the pandemic. Several restaurants/cafes shut down and most places were closed on the weekend. Would be a better weekday place to stay.
The 3rd & 4th floor of this hotel are now being occupied by long term care patients because apparently the hospital doesn't have enough room.. As we were never notified of this, I realized this issue as I just walked on the floor and greeted by a care worker/nurse... Upon complaining about the issue at the front desk, the attendant was confused of the issue and said "they pay like everyone else, so what's the problem?" The problem starts with having to share the hotel and elevators with possibly sick elderly ppl and random visitors in and out. My wife and I requested a discount or refund when checking out, the attendant then began to argue and take the hotels side instead of making a customer happy. Unfortunately we used to stay here due to the restaurant on site. We will NEVER stay at the Clarion Sudbury!!! They do not strive for customer satisfaction;)…
I don't understand where they get these employees to greet customers who are coming in for a short stay. Your Sudbury downtown establishment has a moron working the front desk. NO CLASS and VERY RUDE. This person grab my paper out of my hand and would not allow me to have my paper with all my info on. I asked for it and he said it was his paper it has all my info on it. I have tried to file a formal complaint but they have not responded.
This hotel looks like it is situated in the worst neighborhood of Sudbury. The picture shows the view out our suite window. It was so unwelcoming that I did not even want to keep the curtains open. The staff upon checkin wasn’t friendly, but reassuring letting us know there is a security guard on duty in the parking lot all night to help with crime, and they don’t get “very many” break ins or issues in the parking lot. The 3rd and 4th floors of this building are used for “continuing care” rooms. The pool was such an odd shape that I could not swim while children were playing in the pool because the splashing and waves made it too awkward. It is strange to me that breakfast is not included for the higher price this hotel charges compared to others. For the price, I was expecting better than an Econolodge type hotel. There was no coffee or drink station either. The suite was very outdated including an old stained couch, but clean. and the kitchenette was well appointed with dishes, cutlery, kettle, toaster, microwave. The bed was not comfortable as it had an extra thick layer which did not stretch properly from one side of the mattress to the other, making it more like a double than a queen. There wasn’t anything special about this place though and it shouldn’t carry the name Clarion, which is supposed to have higher level of services, comfort and quality than a budget hotel. Disappointed.…
This hotel is clean efficient and good for business However; food and beverege services depend on the restaraunt next door which is not open Sunday! The staff are helpful. The rooms have recently been upgraded and are very good !
We stayed on Saturday night as our grandson was in a hockey tournament and their team was staying there also. Room was very clean, bed and pillows were comfortable. The restaurant served excellent food. And the price was right. What more could you ask for? I will definitely make this our place to stay in Sudbury.
We stayed for a hockey tournament over the weekend. Our group rented approx 15 rooms. No group discount on the rooms ($130 night) The rooms are basic and clean. Its a centralized place so that was nice. Elevators are very slow and only one was working during our whole stay (2 nights/ 3 days). The kids loved the pool and sauna. Pool is not very big but warm. Cleaning ladies were banging on our door at 8:45am(checkout is for 11). There is NO BREAKFAST at this hotel so factor that in on top of the rook rate. Front desk clerks were not over nice but got us checked in promptly. I was not the one who chose this hotel but if I had to choose I would not have picked this one nor will I come back. For the room rate and service/accommodations, there are better spots in Sudbury. Side note: The hotel restaurant HardRock42 was very good I would recommend that place for dinner …