The room was not cleaned. There were cigarettes ashes on the floor. Understaffed. The main clerk tried his best. No vacuum, just sprayed a febreez type product. The smell was in the sheets. Loose power receptical that sparked then touched!
Staff was friendly hotel was clean room was clean decor was great overall had a wonderful experience and would definitely go back again the gentleman that checked us in was wonderful the general manager was great all questions that were asked were answered no problems very satisfied
Was in Sudbury for medical purposes and booked this hotel. When we arrived there was no one at the front desk for at least 10 minutes. That should have been a warning. Checked in. Went to our room. First thing we noticed was the gross smell when we walked into the room. Then I pulled back the sheets on the bed and noticed blood stains on the sheets and comforter. Called the front desk to tell them. Was given 2 new sheets. Asked about a new comforter and was told that they only have one per bed and could not have another one. Took all the blankets and sheets off the bed and on the mattress cover was a huge blood stain and urine stain. Called front desk for new mattress cover and was told they do not have extras. Asked for a clean room and was told the hotel was full and we could not change rooms. The only thing they said was that the manager would be in at 7am and that I could file a complaint then. Now my mother and I had to share a bed because the one bed was so gross. We slept on top of the covers. Went down stairs at 8am and was told the manager was not in and was given the managers business card to contact. Was told they could not give me a discount or refund because I booked through Expedia. I will be contacting the manager and Expedia. Do not stay here!!!…
My stay at the Best Western Hotel was excellent. I received a warm welcome by the friendly staff. The room was very clean and neat. The general manager was very friendly. Whenever I came back to Sudbury I love to stay in this Hotel. Thank you for your great service.
The service was terrible and the room was dirty. I am in a neck brace and the manager asked me if my husband beat me. Then I asked for more pillows and then he asked me if I would like him to fan me too. The room had hand prints on the head board, hand prints on the mirrors, dirty base boards, the fake plants were stained and there was garbage under the chair.
Room was very comfortable but needs USB ports. Don't forget your charger! Bed was very comfy with lots of pillows. Hot water was quick and good water pressure. Coffee maker in the room was convenient.
Stayed one night for work, staff was friendly, room was clean, and breakfast was great. Would recommend for someone travelling into town, that needed a place to lay their head. Close to restaurants and pubs in the downtown area
This hotel is horrible from the minute you pull up. There is only approx 20 parking spots and while I was there a bus was taking up at least 5 of them. The hotel smells old and musty. It is extremely outdated. Didn’t feel safe whatsoever as there’s homeless people and crack heads begging for money all over. Gotta make sure to never book non-refundable rates because even with stains all over the bed you aren’t getting any money back. I ended up leaving after 1 night and went to a Hilton where even though it was abit dated it didn’t smell, it was clean and it felt safe.
Stayed here for 2 weeks. Staff is kind and friendly. Great location. Had an issue the first night with the neighbors smoking and the smoke getting into my room through a common door. Reported it and the receptionist was really quick and happy to move me to a new room. Overall great service.
upon check in, the receptionist was very professional and informative she told me about the area as well as the restaurants nearby. They also have a restaurant on premises and I really enjoyed the food there. My room was neat and clean! Everything was in working order! Breakfast was excellent! At check out they asked how my stay was! I told them 10/10 I certainly will go back and recommend to friends and family!