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Courtyard Ottawa East

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Traveler (216)
Room & Suite (220)
Dining (22)
Certificate of Excellence

About

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Certificate of Excellence
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It Pays to Book Direct for the best rates and special Marriott Rewards privileges. Courtyard by Marriott Ottawa East is a brand new hotel, opened in March 2012. We are conveniently located at the corner of the Vanier Parkway and Coventry Rd., just off Hwy. 417 and minutes from downtown Ottawa. We offer complimentary parking and hi-speed internet access. All 397 of our stylish and uncommonly spacious guest rooms offer a mini-fridge, microwave and wet bar. Located on the 15th floor, check out our fitness centre open 24 hours. Enjoy panoramic views of the city from here and in our pool/whirlpool area also on the 15th floor. The Bistro restaurant is open throughout the day serving Starbucks coffee and fresh, healthy options. No matter what your time allows, you'll have options to grab and go or sit and let us serve you. Come and see us! You won't be disappointed!
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free parking
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
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714Reviews
429Photos
18Q+A
100Room tips
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Popular mentions
Had a great stay here last month. Rooms were great, very comfortable beds. Check in was easy. Location was perfect--easy parking, and close to downtown and the canal. Pool and fitness area were fantastic too, with great views of downtown at sunset. Would definitely stay here
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The bad (7th floor): - Very large, very busy hotel - so hallways seemed loud at all hours of the night. - One of the three elevators were not operational during our stay - made for very long wait times in this 15 story building. - Our room smelled of ammonia (from cleaning
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Response from GillesAGM, Manager at Courtyard Ottawa East
Responded 4 weeks ago
Greetings roooonda, Thanks for sharing your honest feedback in this TA review. We appreciate the kind words, and we hope you enjoyed your stay in spite of a few annoyances. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel teams to ensure the necessary guidelines are in place to prevent similar guest issues from occurring in the future. In response to some of the issues you've alerted us to, we do know that the elevator outage was brief, and that our elevator service company responded to our call within the hour. Our Exec. Housekeeper had informed us that our room attendants do not use any cleaning products which contain ammonia, as those would prove to be am irritant to guests who are sensitive to these. Would you mind letting us know which room you occupied, so that we may address the issue for future guests? Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ottawa. Sincerely, GILLES LEBRUN Assistant General Manager \ Directeur adjoint Courtyard by Marriott Ottawa East gilles.lebrun@marriott.com (613) 288-2172
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Wonderful staff. Large rooms very clean. Highly recommend. Decent restaurant. Close to downtown. Free parking. Very close to Montfort hospital and st Laurent mall. The best part of this hotel is just how friendly all the staff is.
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Response from GillesAGM, Manager at Courtyard Ottawa East
Responded 13 Feb 2019
Greetings carla_disaacs, Thank you for taking a moment to provide a review. We are thrilled by your comments and to learn that you thoroughly enjoyed your stay! We look forward to seeing you at our property in the near future. Cheers, Gilles Lebrun, AGM, Team Courtyard Ottawa East.
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The Courtyard in Ottawa East, is just a short jaunt off the 417W on to the Vainer Parkway after the St. Laurent Shopping Center. The reason for my stay at this Courtyard is a 'sick' out of town story. My wife was scheduled for an operation in a nearby hospital and this hotel
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Nice location, nice pool and tub, the room was clean and practical with a kid. Loved the indoor parking. Unfortunately, our room was overheated and the temperature controller would not work. At midnight, the room was 30 degrees celcius even with the controller turned off. This
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Response from GillesAGM, Guest Relations Manager at Courtyard Ottawa East
Responded 29 Jan 2019
Greetings 512etiennev Thank you for taking the time to share your valuable feedback following your stay at the Courtyard. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please feel free to contact me via email or phone anytime at (613) 288-2172. I look forward to speaking with you in order to restore your confidence in the Courtyard Ottawa East. Sincerely, GILLES LEBRUN Assistant General Manager \ Directeur adjoint Courtyard by Marriott Ottawa East gilles.lebrun@marriott.com (613) 288-2172
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Greetings Yee Wan Susana L The Children's Hospital is located approximately 8 minutes/5 km from our Courtyard.
1 vote
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What is the size of the indoor pool?
Greetings DuncanH, Our pool is located on the 15th floor. It's dimensions are 20 feet wide by 29.5 feet long and is tapered at the deep end by about 3 feet. Depth at shallow end is 3' 11" or 1.2 Meters. Depth at deep end is 4' 11" or 1.5 Meters. Hope this helps! Gilles Lebrun, AGM, Courtyard.
1 vote
Greetings DuncanH, Getting to our Downtown core couldn't be easier! You do havev access to public transportation, via OC Transpo; the bus stop is but a few yards away at the intersection of Coventry and Vanier Parkway. The Blue Line Taxi stand is located at our Front Doors. UBER is also a popular option. A typical cab ride to downtown is about 6 minutes, and a $12-15 fare. Guest Services would be happy to provide all of the details. Hope this helps. G. Lebrun, AGM, Courtyard Ottawa East.
0 votes
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Good morning Julia M, Typically, anyone aged 18 or older may check into our hotel, provided they have a required government-issued identification card, and an approved payment method. We do not accept cash from "walk-in" guests as payment. Other hotels may have differing policies. I hope this answers your question.
1 vote
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Dear cindy_solomino, Thank you for reaching out to us with your question. In the Main Lobby, you'll find a few sofa chairs and loveseats which are generally used by guests of the hotel as they read, await other guests, taxis, etc. You'll also find two areas known as out Home Theaters, that have comfortable seating and lighting. The Bistro is also a wonderful place to meet, offering a light menu, along with Starbucks Coffee selections. While we welcome everyone to our public spaces, we do monitor those who strictly come in to use our wifi service. We look forward to welcoming you for a visit! Cheers, The Courtyard Team, Ottawa East.
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"Ask for something not near the elevators or stairway"
"All rooms have floor to celing windows, but higher floors give better view of neighborhood."
"Away from the elevators is better"
"If you like a view of office buildings, then perhaps higher floors would suit you, but we opted for a ground floor room instead."
"We enjoyed a room on the 13th floor looking west."
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PRICE RANGE
US$114 - US$177 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
395
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