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All reviewsmorrissey houseturkey sausageunderground parkingwithin walking distancefront desk stafffree breakfaststayed here for nightsbed was comfortablebudweiser gardenswould stay againcheck in was quickearly checkan upgradeone night stayking suitehiecereal
Quick over night trip to London for an event at Budweiser Gardens. Nice rooms for the night. Hotel was quiet during the night. Breakfast was ok. Staff was great, went above and beyond to help us out. Would stay again
We always stay at the HIE London when we come to the area. The staff is so friendly and the rooms are consistently clean, fresh smelling, comfortable and the beds and pillows are the best in terms of comfort and a good night's sleep, with...More
Thank Amy M
Response from Brittany F, Manager at Holiday Inn Express & Suites London DowntownResponded 20 June 2018
Dear Amy M,
Thank you for your glowing review. We pride ourselves on great customer service and we are thrilled that we have exceeded your expectations. We look forward to the pleasure of hosting you again in the future!
Hotel is clean, the includedbreakfast not haute cuisine but more than adequate;
Loved the pancake making machine and the cheese omelette made one of
our mornings.Staff was more than helpful in getting us an early checkin at no extra cost.
Beds comfortable.Centrally located. Reasonably priced....More
So just checked in, No parking available in their lot and garage. Our pre checking in requests were not met even though a phone call in advance of arrival confirmed they would be. Hallway was dated and worn. Got to my room and weird sewage...More
Response from Brittany F, General Manager at Holiday Inn Express & Suites London DowntownResponded 4 weeks ago
Thank you for providing us with a very considerate review and thank you for staying with us. On the other hand, please accept our sincerest apologies that the room did not meet up to standards. The comfort of the guests and the cleanliness...More
There were people smoking who knows what when I parked in their unlit parking lot. The bed was saggy, room was not clean and the air conditioner was so loud I could not sleep. Called the front desk who was of no help. The complementary...More
Response from Brittany F, General Manager at Holiday Inn Express & Suites London DowntownResponded 30 June 2018
Thank you for your candid review. Our number one goal is to ensure our guest have a fantastic and stay and that we exceed expectations. We appreciate all feedback and I will discuss this with the appropriate departments so that we may make...More