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DoubleTree by Hilton Hotel & Suites Victoria

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777 Douglas St at Burdett Ave., Victoria, British Columbia V8W 2B5 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$133
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US$109
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Traveler (415)
360
Panoramas (92)
Room & Suite (714)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel & Suites Victoria
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 45 hotels in Victoria
Location
Cleanliness
Service
Value
Travelers' Choice
DoubleTree by Hilton Hotel & Suites Victoria boasts an ideal downtown location steps away from the Inner Harbour, Victoria Conference Centre, boutique shops, whale watching, museums and many arts and cultural activities. Enjoy a warm DoubleTree Chocolate Chip Cookie welcome when you stay at our contemporary Victoria, BC, hotel. Feel at home in an inviting guest room at this hotel in Victoria, BC, equipped with a Sweet Dreams® by DoubleTree bed, a refrigerator, microwave, ergonomic workspace and complimentary WiFi. Our guest rooms offer spectacular views of the Pacific Ocean, Olympic Mountain Range, downtown Victoria and the Legislative Building. Start your day off right in our breakfast lounge, which offers the Wake up DoubleTree Breakfast™ buffet. Energize in the contemporary fitness centre.
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Room & Suite (714)714
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kids' meals
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Wake-up service / alarm clock
Microwave
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1,411Reviews32Q+A100Room tips
Traveler rating
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Popular mentions
WeLeaveToday wrote a review 9 Jan
Vancouver, Canada203 contributions115 helpful votes
+1
Hotel's Favorite
We really enjoyed our stay at the Hilton Doubletree in Victoria for a number of reasons: • Location: The hotel is located in a convenient location to walk to many things in Victoria. Some of the rooms face west and so you get to watch nice sunsets from your room, as we did. It is very easy to find free and cheap street parking. • Room: The room itself was spacious, clean, well equipped, good soundproofing. We also had nice balcony with windows that opened (primary reason we chose it over the Marriott which has not been renovated in a loooong time!). • Facilities: The hotel has a nice gym that can be booked for 45 minute timeslots. The equipment is modern and the gym was very clean. • Staff: We found the staff to be very welcoming and helpful. When our room was not ready, they held on to our bags and actually called us when the room was ready (many hotels say they will do this but never do). They also asked how our stay was after we checked in and came back down to the lobby. The staff at breakfast were also great; we really appreciated the friendly service. • HHonors Benefits: As Gold members, we did feel that we were very well treated at this hotel. As occupation was low, we were upgraded to a suite both stays. We also appreciated the a-la-carte breakfast options which were very generous. We also appreciated the Sunday special and if the French toast sticks are offered, we recommend them. Overall, we feel that the Hilton Doubeltree is well run and the staff care. As Marriott Titanium members, it was a hard choice to stay here to miss out on earning points and nights but we feel the DoubleTree was a good choice and we will stay here again in the future. And yes, they still serve the delicious cookies on check-in for the win!
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Date of stay: September 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
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Response from DoubleTree Victoria, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded 6 days ago
Hello WeLeaveToday, Thank you so much for taking the time to leave this review. The entire team and I are absolutely delighted to receive such excellent feedback. We are happy that you enjoyed your stay, and hope that we can welcome you back to the DoubleTree by Hilton Hotel & Suites Victoria in the future! -Guest Services
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Michael wrote a review Dec 2020
1 contribution
I stay with them for 1 night hotel is great, and clean exept I called up around 12:30am to ask the nearest mcdonalds, there was a man who was extremely rude,impolite and totally frustrated, who didnt know how to talk and didn't even have basic manners to converse. he was litterary yelling at the phone, when he told me.. what do you need?? what what ?? thats the words i heard without asking me nicely. it was asimple question but he doen't know to talk to a guest politely, I would like to recommend the hotel but why do i do that if the hotel has a inconpetent staff who have zero courtesy to attend their gues!
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Date of stay: December 2020
Value
Cleanliness
Service
Trip type: Traveled on business
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Response from DoubleTree Victoria, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded 22 Dec 2020
Hello Michaelrig, Thank you for taking the time to write about your recent experience with our hotel. We hope you’ll accept our sincerest apologies for falling short on our high service standards. We want to reassure you that we care about your comfort and experience, and we take your feedback very seriously. We will be following up with our team to prevent issues such as these from happening in the future. Once again thank you for your feedback and I hope to have the opportunity to welcome you back and have you experience the great service I know we can provide. -Danielle Guest Services Manager
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Jay A wrote a review Nov 2020
Toronto, Canada127 contributions100 helpful votes
Came to Victoria twice this summer and both times were amazing. The location is right in the downtown core within walking distance to all shops, restaurants and the parliament. The staff are so nice and the rooms are very clean. Beautiful views and nothing beats the location. I will be back!
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from DoubleTree Victoria, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded 16 Nov 2020
Good Morning 290jaya, Thank you for taking the time to share your experience with the DoubleTree by Hilton Victoria. We are thrilled that you enjoyed your time at our property and look forward to welcoming you back in the future! Sincerely, Danielle Powell Guest Services Manager
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Williams1949 wrote a review Nov 2020
Richmond, Canada24 contributions7 helpful votes
We had stayed at this hotel many times in the 90’s when I traveled to Victoria for work. It was the Executive House then and I was very happy to see that even though the name had changed it was still exceptionally clean, staff were exemplary and of course the location is perfect. We had a water view and a King one bedroom suite and I highly recommend this hotel. View from our balcony of the Parliament Buildings at night.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from DoubleTree Victoria, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded 16 Nov 2020
Good Morning Williams1949, Thank you for taking the time to share your experience with your recent stay at the DoubleTree by Hilton Victoria. We are delighted to hear that you had a great stay at our property, and I will be passing on this praise to our team. We are very happy you enjoyed the room and hope that we will have the opportunity to welcome you back to our hotel in the future! sincerely, Danielle Powell Guest Services Manager
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Warren L wrote a review Oct 2020
Ottawa, Canada253 contributions118 helpful votes
The hotel is centrally located right by the Empress but at a fraction of the price. Room had a good view of the Empress and of downtown; unfortunately the room windows hadn’t been cleaned in ages. Room was large and had fridge and microwave. Restaurant was good and all staff were friendly and helpful.
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Date of stay: October 2020Trip type: Traveled solo
1 Helpful vote
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Response from DoubleTree Victoria, General Manager at DoubleTree by Hilton Hotel & Suites Victoria
Responded 1 Nov 2020
Dear WarrenL677, Thank you so much for taking the time to complete our online survey. We are delighted to hear that you enjoyed your stay at our property. I see that you encountered some issues in regards to the cleanliness of your windows and would like to thank you for bringing this to our attention. Comments such as these help us as we are continually working to improve our guest experience. We thank you again and hope to welcome you back to the DoubleTree by Hilton Hotel and Suites in the future! Sincerely, Danielle Powell Guest services Manager
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PRICE RANGE
US$137 - US$327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
executive hotel victoria
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
181
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Frequently Asked Questions about DoubleTree by Hilton Hotel & Suites Victoria
Which popular attractions are close to DoubleTree by Hilton Hotel & Suites Victoria?
Nearby attractions include Axe and Grind (0.3 km), Russell Books (0.3 km), and Inner Harbour (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Hotel & Suites Victoria?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel & Suites Victoria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel & Suites Victoria?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at DoubleTree by Hilton Hotel & Suites Victoria?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel & Suites Victoria?
Conveniently located restaurants include Fishhook, Red Fish Blue Fish, and Little Jumbo Restaurant and Bar.
Are there opportunities to exercise at DoubleTree by Hilton Hotel & Suites Victoria?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel & Suites Victoria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel & Suites Victoria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel & Suites Victoria offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel & Suites Victoria?
The staff speaks multiple languages, including English and Spanish.